Marietta Ohio Water Department 2026: Pay Bill, Phone, Service & Leak Help
If you searched for the Marietta Ohio Water Department, you probably need the right office before a deadline: pay a water/sewer bill, start service, report a leak, ask about a new tap, handle a delinquent notice, check a boil advisory, or confirm who is responsible for a meter or service line. This guide turns Marietta’s official utility rules into quick action blocks, phone numbers, payment warnings and call scripts so you can solve the task without digging through a PDF.
What Do You Need From Marietta Water & Sewer?
Marietta Ohio Water Department Contacts That Actually Matter
| Need | Official detail | Use this for |
|---|---|---|
| Water & Water Reclamation Office | 304 Putnam St., Marietta, OH 45750 | Water/sewer billing, payment methods, new service, office visit. |
| Billing / new service phone | 740-373-3515 | Bills, appointment changes, new service, payment questions. |
| Office walk-in and phone hours | Effective March 1, 2026: Monday-Friday, 8:00-11:30 AM and 12:00-4:00 PM | Planning calls or in-person visits. |
| Online portal contact | Municipal Online Payments lists office hours Monday-Friday 8 AM-4 PM and phone 740-373-3515 | Quick Pay, account login, portal questions. |
| Pay by phone | 833-759-7049 | Automated phone payment. |
| Water leak / water line location / new water tap | 740-374-5531; leaks also 740-374-6864 | Leaks, new water taps, water line location, water field service. |
| Water Treatment Plant office | Monday-Friday 7:30 AM-4:00 PM; 740-374-6864 | Water treatment/distribution and backflow questions. |
| Sewer problems / sewer main location / new sewer tap | 740-373-3858 | Wastewater/sewer emergency or new sewer tap questions. |
| Backflow department | 740-374-6864; fax 740-376-2002; wtpm@mariettaohio.gov | Backflow prevention, cross-connection, irrigation/fire protection systems. |
How to Pay a Marietta Ohio Water/Sewer Bill
Marietta’s official payment portal supports Quick Pay, account sign-in, multi-account management, multi-bill pay and e-Billing. Quick Pay is best for a simple payment when you already have the correct account number.
Open the official payment portal
Use the official City of Marietta, OH Utility Billing portal. Avoid non-official payment ads or biller directory pages.
Choose Quick Pay or sign in
Use Quick Pay when you only need to pay and have the account number. Sign in or create an account when you need billing history, e-Billing, multi-account access or consumption history.
Match the account and address
Confirm the service address and account number before submitting. This matters if you own or manage more than one property.
Save confirmation
Keep your payment confirmation, amount, date, account number and payment method until the bill updates.
Start, Transfer or Disconnect Marietta Water Service
Marietta’s customer responsibility rules say customers must make arrangements at least 24 hours before water service is disconnected or turned on. The customer must be at the service address to have service installed or transferred and must sign a work order before meter personnel leave.
Existing service account
Call 740-373-3515 for billing, payment methods, appointment changes or new service setup.
New water tap
Call the Water Treatment Plant at 740-374-5531 for new water tap information.
| Service task | What Marietta requires / expects | User action |
|---|---|---|
| Turn on / disconnect service | Make arrangements at least 24 hours before service change. | Call 740-373-3515 early; do not wait until moving day. |
| Service install / transfer | Customer must be at the service address and sign a work order. | Schedule a time when a responsible adult can be present. |
| Renter or lessee start | $100 water guarantee and/or sewer deposit; photo ID; signed rent receipt and/or signed lease with move-in date. | Bring documents and deposit when signing for service. |
| Meter set / transfer | $25 for each meter set and transfer charge. | Ask if this applies before scheduling. |
| Meter accuracy test | $25 for a 5/8-inch meter; customer must sign request and witness test. | Use only if you believe the meter reading is wrong. |
Marietta Water Deposit, Connection and Meter Fees
The utility booklet lists several charges users often miss when starting service, requesting a test, replacing a frozen meter or connecting a tap.
| Fee / item | Official amount | What to ask before paying |
|---|---|---|
| Renter / lessee deposit | $100 water guarantee and/or sewer deposit | Will it transfer to a new address, and what is the five-business-day rule? |
| Meter set / transfer | $25 for each meter | Is this charged during your start/transfer appointment? |
| Seasonal service meter replacement | $25 | What appointment and access are needed? |
| Meter accuracy test | $25 for 5/8-inch meter; larger meters at labor/equipment rates | What evidence should you gather before requesting test? |
| Returned check | $25 returned check service charge | How quickly must the payment and fee be replaced to avoid shutoff? |
| Delinquent account service charge | $20 per occurrence | Can you sign an agreement before noon on the delinquent notice date? |
Delinquent Bills, Payment Arrangements and Reinstatement
Marietta’s booklet is very specific: no grace period, a 5% penalty after the due date, strict payment arrangement rules, and same-day reinstatement only if full payment is received before 2:00 PM.
| Situation | Official rule | Best action |
|---|---|---|
| Late bill | 5% penalty added to water/sewer bills not paid by due date. | Pay before due date; do not rely on bill-delivery excuses. |
| Payment agreement | Must pay at least 1/2 of amount due at agreement time. | Bring enough money before asking for arrangement. |
| Remaining agreement balance | Must be paid before next bill is sent. | Do not agree if you cannot meet next deadline. |
| Agreement limit | Only two agreements per year are permitted. | Use agreements carefully. |
| Broken agreement | Service disconnected and no other agreements for next two years. | Call before missing the signed terms. |
| Reinstatement after disconnection | Service reinstated same day if full payment received before 2:00 PM; responsible adult must be present. | Pay early and arrange someone at service address. |
Report Water Leaks, Main Breaks and Sewer Problems
Marietta gives separate routes for water leaks, water line breaks, water plant issues, sewer problems and dumping/spills. Use the right number based on the problem.
| Problem | Call / route | What to say |
|---|---|---|
| Water leak or break during normal business hours | Water Admin 740-373-3515 can forward caller info; Water Plant 740-374-6864; Distribution 740-374-5531 | Exact location, street/cross street, visible water, hazard level. |
| After-hours, holiday or weekend water break | Water Treatment Plant 740-374-6864 / 740-374-5531 | “I need to report an after-hours water main break/leak.” |
| No callback within 15 minutes | City page says call again or use listed numbers | “I reported this and have not heard back; water is still running.” |
| Sewer problem or sewer main location | 740-373-3858 | Sewer backup, odor, manhole issue, line location, or new sewer tap question. |
| Dumping, spill, pollution source | Ohio EPA 24-hour emergency response hotline 800-282-9378 | Material, location, waterway/storm drain impact, photos if safe. |
New Water Tap, Water Line Location and Call Before You Dig
For a new water tap, the official booklet points users to the Water Treatment Plant at 740-374-5531. For line locating before digging, the City page points to Ohio Utilities Protection Service.
New water tap
Call 740-374-5531 for information regarding a new water tap. Ask about permit fee, tap size, meter set, inspection and scheduling.
Call before you dig
For locating water lines before excavation, call Ohio Utilities Protection Service at 1-800-362-2764.
| Tap size | Permit fee listed | Use note |
|---|---|---|
| 3/4 inch | $10.00 | Confirm current fee before applying. |
| 1 inch | $10.00 | Confirm meter and service needs. |
| 2 inch | $35.00 | Ask about commercial or larger demand review. |
| 4 inch | $50.00 | May need project coordination. |
| 6 inch | $60.00 | Confirm fire/domestic purpose. |
| 8 inch | $85.00 | Confirm engineering and installation process. |
Fire Hydrant Use, Backflow Prevention and Cross-Connection Rules
Marietta’s hydrant policy is strict because hydrant use can damage the system, stir sediment, create hydraulic shock, break mains, reduce fire protection and contaminate water if backflow rules are ignored.
| Rule | Official meaning | User action |
|---|---|---|
| Hydrant approval | All hydrant connections must be approved by the Water Superintendent. | Do not connect before approval. |
| Meter and backflow protection | Hydrant connection must have a meter and proper backflow protection device before use. | Ask for Hydrant Meter/Backflow Usage Permit steps. |
| Not for convenience | Hydrant use is considered only after other water source alternatives are eliminated. | Prepare reason and project details. |
| 24-hour notice | Policy lists minimum 24-hour notice for request. | Do not ask field crew at the last minute. |
| No hoses provided | The City says hoses will not be provided. | Bring approved hose/setup and maintain air gap. |
| Freeze protection | Hydrant/backflow meter must be protected from freezing temperatures. | Winter contractors need protection plan. |
| Penalties | Non-metered hydrant connection can be treated as water theft/tampering; first offense penalty listed at $500. | Never use unmetered hydrant connection. |
Boil Water Advisories and Marietta Water Quality Reports
Marietta’s boil advisory FAQ says a boil advisory may be issued when a water main break or another situation causes any portion of the water system to lose pressure below 20 psi. The City says most boil advisories issued by the Water Treatment Plant are lifted within 24-48 hours.
Boil advisory trigger
Loss of pressure below 20 psi after a main break or similar event can trigger OEPA-recommended boil advisory notice.
Water quality reports
Use the official Consumer Confidence Report page for annual drinking water quality information and document center reports.
Check official city updates first
Use the official Water Boil FAQ and City notices before relying on neighborhood posts.
Call if your address is unclear
If you are unsure whether your street is included, call the Water Treatment Plant route at 740-374-6864 or 740-374-5531.
Use CCR reports for system-wide quality
Open the official Consumer Confidence Report page for water quality reports.
What the City Handles vs. What the Property Owner Handles
This is the section many users actually need when there is a leak, frozen meter, service line problem or sewer backup.
| Item | City / customer responsibility | What to do |
|---|---|---|
| Water line up to City control/shut-off valve | City services and maintains water lines up to its control valve. | Report leaks on City side immediately. |
| From discharge side of control valve into building | Property owner is responsible, including meter pit and meter. | Contact plumber/City depending on location. |
| Frozen meter | Owner must protect meter and line from freezing; replacement at owner’s expense after lines thawed/repaired. | Prevent freezing and call City before repair assumptions. |
| Multifamily shutoff | Separate outside shutoff valve required for each unit or bills must stay in owner’s name. | Landlords should verify shutoff setup before tenant billing. |
| Bills delivered by mail | Failure to receive bill does not remove obligation to pay. | Use online portal or call if bill does not arrive. |
| No grace period | Booklet says there is no grace period from actual due date. | Pay before due date or call early. |
What to Say When Calling Marietta Water, Billing or Wastewater
| Situation | Say this | Have ready |
|---|---|---|
| Payment problem | “I paid my Marietta water/sewer bill on [date] by [method], but need to confirm posting.” | Account number, amount, confirmation, payment method. |
| Start service | “I need to establish water/sewer service at [address] on [date].” | Photo ID, lease/rent receipt if renter, move-in date, deposit. |
| Leak | “I need to report a water leak/main break at [exact location].” | Cross street, visible water, hazard level, photos if safe. |
| New water tap | “I need information about a new water tap for [property/project].” | Address, tap size if known, contractor, project type. |
| Sewer issue | “I need to report a sewer problem or request sewer main location.” | Address, backup/odor/location details, time noticed. |
| Hydrant use | “I need approval instructions for temporary fire hydrant use with meter and backflow protection.” | Water source alternative, location, project, timing, responsible person. |
| Backflow | “I need to confirm backflow prevention requirements for [property/system].” | Irrigation/fire protection/heating system details, renovation scope, property address. |
Marietta Ohio Water Department Map and Visit Checklist
City Water & Sewer Administrative Office
Address: 304 Putnam St., Marietta, OH 45750. Use this for water/sewer billing, new service, deposit, delinquent agreements and office-related water account questions.
Marietta Water Treatment Plant Reference
Address reference: 2000 Fourth Street, Marietta, OH 45750. Use Water Treatment contacts for leaks, water line locations, new water taps, backflow and water quality routing.
Official Marietta Ohio Water Links Used in This Guide
Water / Wastewater Administration
Billing, payment methods, new service, appointment changes and utility office details.
Open AdministrationOnline Water/Sewer Payments
Official City page for online payment, bill history and consumption history portal route.
Open Online PaymentsMunicipal Online Payments
Quick Pay, account login, e-Billing and multi-account billing portal.
Open Payment PortalUtility Rates & Customer Responsibilities
2026 booklet with phone numbers, deposit rules, penalties, fees, hydrant policy and backflow requirements.
Open Utility BookletWater Treatment Plant
Water treatment, distribution, water samples, backflow and water operations route.
Open Water TreatmentReport Main Breaks and Spills
Water line breaks, leaks, dumping, spills and Ohio EPA emergency hotline route.
Open Reporting PageWater Boil FAQs
Boil advisory definition, pressure trigger, notification and general safety context.
Open Boil FAQsLocating Water Lines
Call-before-you-dig route and Ohio Utilities Protection Service number.
Open Line LocatingBackflow Prevention Program
Cross-connection and backflow prevention requirements for customers and property owners.
Open Backflow ProgramConsumer Confidence Report
Official water quality report document center route.
Open Water Quality ReportsWater Reclamation Plant
Wastewater treatment and sewer-related services route.
Open WastewaterPublic Works
Public Works routing for city infrastructure and related service departments.
Open Public WorksMarietta Ohio Water Department FAQs
What is the Marietta Ohio Water Department phone number?
For water bills, payment methods, appointment changes and new service, call 740-373-3515.
Where is the Marietta water and sewer billing office?
The City of Marietta Water & Water Reclamation Office is located at 304 Putnam St., Marietta, OH 45750.
What are Marietta water office hours?
Effective March 1, 2026, the utility booklet lists walk-in and phone hours Monday-Friday, 8:00-11:30 AM and 12:00-4:00 PM.
How do I pay my Marietta Ohio water bill online?
Use the official City of Marietta, OH Utility Billing portal through Municipal Online Payments. Quick Pay requires your account number and no login.
What is the Marietta water bill pay-by-phone number?
The official Water/Wastewater Administration page lists the automated Pay-by-Phone number as 833-759-7049.
What number should I call for a Marietta water leak?
Water leaks should be reported to 740-374-6864 or 740-374-5531, twenty-four hours a day, seven days a week.
Who do I call for Marietta sewer problems?
Call the Water Reclamation Treatment Plant at 740-373-3858 for sewer problems, sewer main location requests or new sewer tap information.
Does Marietta charge a deposit for renters?
Yes. The utility booklet says renters and lessees must pay a $100 water guarantee and/or sewer deposit when signing for service. They must also bring photo ID and a signed rent receipt and/or lease showing the renter and move-in date.
What happens if my Marietta water bill is late?
The utility booklet says a 5% penalty is added to water and sewer bills not paid by the due date. It also says there is no grace period from the actual due date.
Can Marietta water service be reinstated the same day?
The utility booklet says service is reinstated the same day full payment is received if payment is received before 2:00 PM. A responsible adult must be present at the service address unless a liability release is signed by the owner in the water office.
Can I use a Marietta fire hydrant for construction water?
Only with approval. Marietta’s hydrant policy says hydrant connections must be approved by the Water Superintendent and must have a meter and proper backflow protection device before use.
Who do I contact for Marietta backflow questions?
Contact the Backflow Department at 740-374-6864, fax 740-376-2002, or email wtpm@mariettaohio.gov.
Best Way to Handle a Marietta Ohio Water Department Task
For most users, the fastest solution is to keep the current bill, account number, service address, photo ID, lease/rent receipt if renting, payment confirmation, and any notice from the City ready before calling or visiting. Marietta’s rules are specific, especially for renters, delinquent agreements, reinstatement, hydrant use and backflow.
Editorial note: This guide summarizes official City of Marietta Water/Wastewater Administration, payment portal, Water Treatment, Wastewater, boil advisory, backflow and utility booklet resources for easier public use. Phone numbers, office hours, fees, deposits, penalties, payment rules, hydrant policy, backflow requirements and service procedures can change. Confirm final details with the official City of Marietta website or water office before paying, applying, digging, connecting to a hydrant, signing an agreement or relying on any deadline.