Los Angeles City of Water Department 2026: Phone, Address & Hours
Los Angeles water questions are often confusing because users search for “City of Los Angeles Water Department,” “Department of Public Works,” “LADWP,” or “Los Angeles water office” and expect one single counter. In practice, water billing and water service usually route through LADWP, while Public Works handles different city infrastructure services. This guide explains who to contact, which phone number to verify, where the water office map points, what hours to check, and when to use 311 or Public Works instead.
Do You Need LADWP or Los Angeles Public Works?
The most important thing on this page is routing. If your issue is a water bill, water account, meter, water service, outage, leak, water quality or power/water customer service, you likely need the Los Angeles Department of Water and Power. If your issue is sewer, sanitation, street, storm drain, sidewalk, street lighting or a city service request, it may route through Los Angeles Department of Public Works or MyLA311.
Los Angeles Water Department Phone, Address and Hours Quick Facts
Use these quick facts to get oriented. Los Angeles water customers usually need LADWP for water account and water service questions, while Public Works and 311 are better for many city infrastructure issues.
LADWP vs Los Angeles Department of Public Works: Which One Handles Your Issue?
The slug for this article mentions the Los Angeles City Department of Public Works, but water account service in Los Angeles is normally associated with LADWP. Sending a user to the wrong office can waste hours, so this section explains the difference clearly.
Use LADWP for water service
Water bill, water account, water turn-on/turn-off, meter, water emergency, water quality, water conservation and customer service questions usually route through LADWP.
Use Public Works / 311 for city infrastructure
Sewer, sanitation, trash, street services, storm drains, street lighting, sidewalks and some public right-of-way requests may route through Public Works or MyLA311.
| Your issue | Likely route | What to prepare |
|---|---|---|
| Water bill balance or payment | LADWP customer service / payment route | Account number, service address, payment confirmation. |
| Start or stop water service | LADWP account service | Move date, service address, ID/account details. |
| Water main break or water outage | LADWP emergency / water service route | Exact location, photos if safe, active flow status. |
| Sewer backup or sanitation issue | Public Works / MyLA311 / sanitation route | Address, description, photos, time noticed. |
| Street, sidewalk or storm drain problem | MyLA311 or Public Works | Location, nearest cross street, photo if safe. |
Los Angeles Water Department Phone Number: Who to Call
For water service and billing, the commonly referenced LADWP customer service number is 1-800-DIAL-DWP, also written as 1-800-342-5397. Because phone menus and hours may change, verify the latest contact route on official LADWP pages before calling.
Use LADWP for water billing and water service
Call 1-800-342-5397 or start from ladwp.com for official water and power customer service routes.
Use 311 for many city-service issues
For city service requests that are not directly LADWP billing or water service, use MyLA311 or the city’s official 311 route.
Use Public Works for infrastructure routing
For public works topics such as sanitation, sewer, streets, street lighting, engineering or public infrastructure, start from dpw.lacity.gov.
Los Angeles Water Department Address and Hours
A commonly referenced LADWP headquarters address is 111 N Hope St, Los Angeles, CA 90012. This is useful for map orientation, but not every customer task is handled at the same office or counter. Payment centers, customer service centers, field operations and department headquarters may have different rules.
| Contact detail | What to know | Best user action |
|---|---|---|
| Water service provider | LADWP generally handles Los Angeles water and power customer service. | Verify current route on ladwp.com. |
| Common address | 111 N Hope St, Los Angeles, CA 90012. | Confirm whether your task requires this location before visiting. |
| Phone number | 1-800-DIAL-DWP / 1-800-342-5397 is commonly referenced for customer service. | Check official LADWP contact page for current menu and hours. |
| Office hours | Hours may differ by phone line, lobby, service center and holiday. | Verify the exact office or service center hours before going. |
| Public Works | Public Works is not the same as LADWP water billing. | Use dpw.lacity.gov or MyLA311 for relevant city infrastructure issues. |
Los Angeles Water Bill, Account and Customer Service Help
If your issue involves a bill, payment, account login, account number, start/stop service, deposit, service transfer, high bill or meter concern, begin with LADWP customer service. Have your account information ready before calling or using the portal.
| Billing issue | What to prepare | Why it helps |
|---|---|---|
| Bill balance | Account number, service address, bill date. | Helps staff find the correct account. |
| Payment not posted | Payment date, amount, method and confirmation. | Allows payment tracing. |
| Start/stop service | Move date, service address, ID/contact details. | Prevents billing before or after occupancy. |
| High water bill | Current bill, previous usage, leak signs, irrigation changes. | Separates billing, usage and leak questions. |
| Account login | Email, account number, service address, phone number. | Speeds up portal recovery or registration. |
Los Angeles Water Leak, Main Break or No-Water Issue
Water emergencies should not be handled like ordinary billing questions. If water is flowing in the street, a main appears broken, a meter is leaking, pressure drops suddenly or service is out, report it through official LADWP emergency or customer service routing.
Report quickly if…
Water is flooding the street, a meter is leaking, water pressure suddenly drops, there is no water, or a broken pipe creates a public hazard.
Prepare before reporting
Exact location, nearest cross street, whether water is actively flowing, photos if safe, and whether the issue is on private property or public right-of-way.
Do not touch utility equipment
Do not open meter boxes, operate valves, move covers, enter flooded areas or try to repair utility-side equipment yourself.
Document safely
If safe, take photos from a distance and note the time, location and visible direction of water flow.
Use the official LADWP route
Start from ladwp.com or the official LADWP customer service/emergency route for water service problems.
When to Use Los Angeles Department of Public Works or MyLA311
The Los Angeles Department of Public Works is important, but it is not the same as LADWP water billing. Use Public Works or MyLA311 when the issue is city infrastructure rather than your water account.
| Issue type | Likely route | Helpful detail to include |
|---|---|---|
| Street flooding from storm drain | MyLA311 / Public Works | Location, photos, nearest cross street. |
| Sewer or sanitation issue | Public Works / sanitation route | Address, timing, backup location, photos if safe. |
| Street light problem | Public Works / street lighting route | Pole number if visible and exact location. |
| Street or sidewalk issue | MyLA311 / street services | Photo, address, hazard description. |
| Water bill or meter issue | LADWP | Account number, service address, meter details. |
Before Visiting a Los Angeles Water Office
Los Angeles offices can be busy, and not every task is handled at the same place. Check online first, then bring the right documentation if an in-person visit is needed.
Confirm the exact office and hours
Use ladwp.com to confirm the correct customer service center, payment center or contact route before visiting.
Bring account and identity details
Bring account number, service address, photo ID, bill copy, payment confirmation, notice, lease/closing document if starting service and any case reference.
Ask for a receipt or reference number
For payments, disputes, service requests or account changes, save a confirmation number or written receipt.
What to Say When Calling LADWP, Public Works or 311
Clear wording helps avoid transfers. Start with whether your issue is a water account, water emergency or city infrastructure request.
| Situation | Suggested wording | Have ready |
|---|---|---|
| Water bill | “I need help with my LADWP water bill for [service address].” | Account number, bill date, amount, payment details. |
| Start/stop water service | “I need to start/stop water service at [address] on [date].” | Move date, ID, contact info, account details. |
| Water leak | “I need to report a water leak or main break at [location].” | Exact location, photos if safe, active flow status. |
| Sewer/street issue | “I need to file a city service request for [sewer/street/storm drain issue].” | Address, cross street, photo, description. |
| Wrong department | “Can you confirm whether this belongs to LADWP, Public Works or MyLA311?” | Issue summary and location. |
Los Angeles Water Department Map and Address Reference
This map points to the commonly referenced LADWP headquarters address: 111 N Hope St, Los Angeles, CA 90012. Use it for orientation, but confirm whether your specific task requires this location before visiting.
Los Angeles Department of Water and Power Map
Map reference for LADWP water and power customer-service orientation.
Los Angeles Water Department Phone, Address and Hours Video Resource
A verified official LADWP video ID is not included in this draft, so this section uses a safe video resource card instead of a broken YouTube search iframe. This avoids WordPress playback issues while still giving users a helpful visual-learning path.
Visual Help for LADWP Customer Service and City Routing
Use videos only for general understanding. Final phone numbers, hours, payment channels and emergency instructions must come from official LADWP or City of Los Angeles pages.
Find Related Utility Contact Videos
Search for educational videos about LADWP customer service, utility billing help, city service requests and how to use 311.
Official Los Angeles Water, Public Works and 311 Links
Use official sources for current phone numbers, addresses, hours, payment links, service requests and emergency routing.
LADWP Website
Main official route for Los Angeles water and power customer service, billing, outages and service information.
Open LADWPLos Angeles Public Works
Official route for public works departments, city infrastructure, sanitation, streets and related services.
Open Public WorksMyLA311
Official City of Los Angeles service request route for many non-emergency city issues.
Open MyLA311LADWP Map
Open directions to the commonly referenced LADWP headquarters location at 111 N Hope St.
Open MapCity of Los Angeles
Main city website for services, departments and official city routing.
Open LACity.govBefore You Visit
Confirm office hours, appointment rules, accepted payments and service center details before going.
View Visit ChecklistLos Angeles Water Department Phone, Address and Hours FAQs
What is the Los Angeles water department phone number?
For Los Angeles water billing and water service, the commonly referenced LADWP customer service number is 1-800-DIAL-DWP / 1-800-342-5397. Verify current phone routing on ladwp.com before calling.
Is LADWP the same as Los Angeles Department of Public Works?
No. LADWP usually handles water and power customer service. Los Angeles Public Works handles many city infrastructure services such as sanitation, streets, street lighting, engineering and related public works routing.
What is the Los Angeles water department address?
A commonly referenced LADWP headquarters address is 111 N Hope St, Los Angeles, CA 90012. Confirm the correct office or service center before visiting.
What are LADWP office hours?
Hours can differ by phone line, customer service center, office, holiday and task type. Verify current LADWP hours on the official website before calling or visiting.
Who should I call for a Los Angeles water leak?
For water main breaks, active water leaks, meter leaks, no-water issues or water emergencies, use official LADWP water service or emergency routing.
Who handles sewer or sanitation issues in Los Angeles?
Sewer, sanitation, streets, storm drains and many city-service issues may route through Los Angeles Public Works or MyLA311 rather than LADWP billing.
Can I pay a Los Angeles water bill through Public Works?
Water and power billing generally routes through LADWP payment channels, not Public Works. Use official LADWP payment routes and verify before visiting any office.
Is this the official Los Angeles water department website?
No. This is an informational guide. Confirm final phone numbers, addresses, hours, payment links, service forms and emergency instructions through official LADWP, lacity.gov, dpw.lacity.gov and MyLA311 pages.
Best Way to Contact the Los Angeles Water Department in 2026
The fastest way to solve a Los Angeles water issue is to route it correctly. For water bills, water accounts, meters, water service, water quality, water outages or water leaks, start with LADWP. For sewer, sanitation, streets, storm drains, sidewalks or city infrastructure, use Los Angeles Public Works or MyLA311.
Before calling or visiting, prepare your account number, service address, bill copy, payment confirmation, photos if safe, issue description and callback number. Verify current phone, address and hours on official city pages before taking action.
Editorial note: This guide is informational and designed to help Los Angeles users understand water department phone, address, hours and routing. Official phone numbers, office locations, hours, payment rules, emergency instructions, department responsibilities and service request systems can change. Confirm final details directly through official ladwp.com, lacity.gov, dpw.lacity.gov and MyLA311 pages before calling, visiting, paying or reporting a water/public works issue.