City of Daytona Beach Water Department 2026: Bill Pay, Start Service & Emergency Help
Need to pay a Daytona Beach water bill, start utility service, stop service, restore water after disconnection, report a water break, register for paperless billing, or ask about a payment plan? This guide puts the official City of Daytona Beach Utility Billing and Water Utilities details into quick decision blocks, phone scripts, payment warnings, document checklists and official links so you can act without reading several city pages twice.
Choose the Daytona Beach Water Task You Need
City of Daytona Beach Water Department Phone, Address and Hours
Daytona Beach separates utility billing support from Water Utilities field operations. Use the right phone number based on whether you have a bill/account issue or a physical water/sewer emergency.
| Need | Official detail | Best use |
|---|---|---|
| Utility Billing | 386-671-8100 | Bill pay, account questions, start/stop service, service restoration, payment plans. |
| Utility Billing office | 301 S. Ridgewood Ave., Room 176, Daytona Beach, FL 32114 | In-person billing, payment, deposit, account and document help. |
| Utility Billing hours | Monday-Friday, 8am-4:30pm | Plan phone calls, in-person visits and service restoration requests. |
| Utility Billing fax | 386-671-8115 | Use only if city staff asks for faxed documents. |
| After-hours / 24/7 water emergency | 386-671-8815 | Water breaks, flooding problems, after-hours emergencies and field dispatch. |
| Water Utilities Administration | 125 Basin Street, Suite 204; phone 386-671-8824 | Administration route, not normal bill payment. |
| Utilities Engineering | 386-671-8814 | Engineering, construction and utility infrastructure questions. |
| Solid waste charge questions | 386-671-8675 | Questions about solid waste charges on the combined utility bill. |
How to Pay a Daytona Beach Water Bill
Daytona Beach utility bills can include water, sewer, stormwater and garbage collection charges. Payment timing matters because the city credits payments after the business cutoff on the next business day.
| Payment method | Official detail | Best for |
|---|---|---|
| Online Customer Connect | Pay or view bills and stop, start or transfer service. | Fast payment, bill history and service requests. |
| Quick Pay | Pay without registering using customer/account details. | One-time payment when you do not want to create an account. |
| Phone | Call 386-671-8100. | Payment questions, restoration, account-specific issues and deadline concerns. |
| Include payment stub and account number on check or money order. | Non-urgent payments when there is time for mail processing. | |
| Night depository | Drop box on the east side of City Hall. | After-hours check or money order drop-off. |
| In person | 301 S. Ridgewood Ave., Room 176, Monday-Friday 8am-4:30pm. | Payment plus account, deposit, plan or service-restoration questions. |
Customer Connect: Pay, Register, Start Service and Go Paperless
The City’s Customer Connect portal is the central self-service area for paying bills, starting new service, registering an account, viewing billing history and updating notification preferences.
Use Pay Now for one-time payment
If you do not want to register, use Customer Connect and choose Pay My Bill / Pay Now.
Register for full account access
The portal says registered users can view bill and payment history, current service charges, account settings and notification preferences.
Manage paperless and e-notices
Use the portal’s notification preferences to receive eBills or paper bills and receive account-change notices.
Call if you manage more than one account
The Customer Connect home page says to call 386-671-8100 if you have more than one account and want to view them all with one login.
Start New Water and Utility Service in Daytona Beach
Opening a new account requires more than a portal login. The official FAQ separates residential and commercial account requirements, and same-day activation has a noon deposit deadline.
| Customer type | Official requirement | Action before applying |
|---|---|---|
| Residential account | Advance security deposit, nonrefundable admin fee, deed or lease, and picture identification. | Prepare proof of occupancy/ownership and ID before starting the request. |
| Same-day activation | Deposit required by 12 noon, Monday-Friday excluding holidays. | Do not wait until afternoon if same-day water service matters. |
| Residential deposit | Amount varies depending on meter size and is refundable when account is closed or after two consecutive years of good payment history. | Ask Utility Billing for the exact amount for the service address. |
| Commercial account | Advance security deposit, nonrefundable admin fee, deed or lease, tax ID and company-letterhead memo requesting activation. | Have business documents ready before requesting activation. |
| Commercial deposit | Deposit varies by meter size or service line and is refundable when account is closed. | Confirm amount and document requirements before move-in. |
Stop or Close a Daytona Beach Utility Account
Stopping service should be done formally so the city can take a final reading, issue the final bill and refund any remaining deposit according to the account record.
Residential stop service
The FAQ says residential customers can call, come in or write requesting turn-off. The stop-service form is also available online.
Commercial stop service
Commercial accounts should submit the request in writing through the city form or to 301 S. Ridgewood Ave., Daytona Beach, FL 32114.
Late Fees, Due Dates and Service Interruption Rules
Daytona Beach’s official “Door Hanger Elimination” page explains the timing users often miss: bills are mailed 20 days before payment is due, a 10% late fee is assessed on the 21st day, and after the next month’s bill is issued customers have 10 days to pay the unpaid balance before service is interrupted.
| Billing stage | Official detail | What to do |
|---|---|---|
| Bill mailed | Monthly utility bills are mailed 20 days before payment is due. | Set reminder when bill arrives; do not wait for a door hanger. |
| Due-date cutoff | Customer Connect says bills must be paid by 4:30pm on due date to avoid late fee. | Pay during business hours if payment timing matters. |
| Late fee | A 10% late fee is assessed on the 21st day. | Call Utility Billing before the account becomes delinquent. |
| Next bill issued | After the next month’s bill is issued, customers have 10 days to pay unpaid balance before service is interrupted. | Do not wait for a physical door tag. |
| Disconnected service | Online payment will not restore disconnected service. | Call 386-671-8100 during normal business hours. |
Restore Daytona Beach Water Service After Non-Payment
If service is disconnected due to non-payment, the city repeatedly tells customers to call Utility Billing during normal business hours and speak with a Customer Service Representative.
Do not rely on online payment alone
The official Utility Billing page says online payment will not restore disconnected service.
Call Utility Billing
Call 386-671-8100, Monday-Friday, 8am-4:30pm, and ask what amount and steps are needed to restore service.
Ask about posting time
If you paid online, tell staff the payment date, amount, method, confirmation number and whether payment was made after 4:30pm.
Confirm reconnection timing
Ask when field restoration is expected and whether additional penalties, deposits or fees are still due.
Daytona Beach Utility Billing Agreement and Payment Plan
The city provides a Utility Billing Agreement form for customers who need extra time or need to split a total balance into installments. Submitting the form is not the same as approval.
| Form item | Official detail | User action |
|---|---|---|
| Extra time | Form includes an option for customers who need extra time to pay the total balance. | Use before the account reaches interruption risk. |
| Installments | Form includes an option for customers who cannot pay the balance in full at once and need to split it over time. | Know what you can pay monthly in addition to the regular bill. |
| Future bills | Customer must pay monthly utility bill including installment amount by the due date. | Plan for both new bill and installment, not just the old balance. |
| Approval | Payment plan does not go into effect until confirmed by a customer service representative. | Do not assume protection from disconnection until staff confirms. |
Daytona Beach Water Bill Financial Assistance
The city’s financial assistance page lists outside help routes for eligible customers with utility needs. Start early because assistance appointments and verification can take time.
United Way 2-1-1
The city lists United Way and tells customers to call 2-1-1 or use 211live.org.
Volusia County Utility Assistance
The city says electric and water assistance may be available to eligible low-income households with a past-due utility balance. Appointment phone listed: 386-239-7757.
Report a Daytona Beach Water Break, Utility Emergency or Flooding Problem
Use the emergency number for physical water, sewer or flooding problems. Do not use the billing line if water is actively running, a main appears broken, or flooding needs dispatch.
| Problem | Best number | What to report |
|---|---|---|
| Water break or active leak in street | 386-671-8815 | Exact location, cross street, active flow, road hazard, callback number. |
| After-hours utility emergency | 386-671-8815 | Address, issue type, severity, property damage risk. |
| Flooding problem in city | 386-671-8815 | Street, depth, storm drain issue, property impact, photos if safe. |
| Billing or payment issue | 386-671-8100 | Account number, service address, due date, payment confirmation. |
High Daytona Beach Water Bill, Estimated Read or Meter Question
The city FAQ says water meters are read monthly based on a cycle billing procedure. If a read cannot be obtained, the bill may be estimated and then trued up when a reading is available.
Check whether the bill was estimated
If the usage looks unusual, ask Utility Billing whether the read was actual or estimated.
Check common leaks first
Look for running toilets, irrigation leaks, hose bibs, water softeners, water heater relief valves, pool fill lines and underground service-line problems.
Use account history in Customer Connect
Registered portal access can show bill/payment history and current service charges, which helps compare months.
Call with exact details
Call 386-671-8100 with service address, account number, bill date, amount, usage and suspected cause.
Daytona Beach Utility Rates, Deposits and Fees
The city publishes a utility fee information packet for current water, wastewater, reclaimed water, stormwater, deposits and miscellaneous charges. Use it for official figures instead of relying on old screenshots or third-party summaries.
| Rate/fee item | Official detail | Practical meaning |
|---|---|---|
| Effective date | Utility fee packet says rates are effective on bills rendered on or after October 1, 2025. | Use current packet for 2026 bills until superseded. |
| Rate increase | Packet says utility rates increased by CPI of 4.9% effective October 1, 2025. | Compare rate changes before assuming your usage alone caused a higher bill. |
| Water deposit | Deposit varies by meter size and may be refundable based on account closure or good payment history rules. | Ask Utility Billing for the exact service-address deposit. |
| Fire hydrant/private fire fee | Rate packet includes fire service and monthly private fire hydrant fee sections. | Commercial/fire-service users should verify rates from the official packet. |
| Reconnection/non-payment | The current utility-rate packet includes reconnection-related charges. | If disconnected, call before assuming paying balance alone solves everything. |
What to Say When Calling Daytona Beach Utility Billing
Short, specific wording routes the call faster. Use the script that matches the problem.
| Situation | Say this | Have ready |
|---|---|---|
| Pay bill / payment posting | “I need help confirming a utility bill payment posted to my account.” | Account number, service address, payment date, amount, confirmation, payment method. |
| Start service | “I need to start utility service at [address].” | Deed or lease, photo ID, deposit/admin fee question, same-day activation deadline. |
| Disconnected service | “My service was disconnected for non-payment and I need restoration instructions.” | Balance, payment proof, account number, callback number, service address. |
| Payment plan | “I need to request extra time or an installment agreement for my utility balance.” | Amount due, due date, amount you can pay monthly, account holder details. |
| High bill | “I need help reviewing a high or estimated water bill.” | Bill date, usage, account number, leak notes, repairs, property access concerns. |
| Stop service | “I need to close my account and request final reading and final bill.” | Account holder name, driver license, phone, account number, forwarding address. |
| Water break | “I am reporting a water break or flooding problem at [location].” | Exact location, cross street, active flow, road hazard, photos if safe. |
Daytona Beach Utility Billing Map and Visit Checklist
Use City Hall for Utility Billing customer service, payments, account documents and service questions. For water breaks or after-hours emergencies, call dispatch instead of visiting.
City of Daytona Beach Utility Billing
Address: 301 S. Ridgewood Ave., Room 176, Daytona Beach, FL 32114.
Hours: Monday-Friday, 8am-4:30pm.
Safe Official Daytona Beach Utility Resource
No YouTube embed is included. Use the official city pages and Customer Connect portal for current payment, account, emergency and service instructions.
Before You Pay, Start Service or Request Help
Confirm you are on an official City of Daytona Beach or Customer Connect page before entering account, payment or identity details.
Use Official Portals Only
Use Customer Connect for payments/service requests and City pages for emergency routing, rate packets and assistance links.
Official Daytona Beach Water Links Used in This Guide
Utility Billing
Payment options, phone, office address, hours, disconnect warning and official billing links.
Open Utility BillingCustomer Connect
Pay bill, quick pay, register account, view bills, start new service and manage notifications.
Open Customer ConnectStart New Service
Customer Connect route for new service setup and contact information.
Open Start ServiceUtility Billing FAQs
New account requirements, billing/payment rules, stop service, service questions and emergency number.
Open FAQsUtilities Department
Utility department overview, billing questions, 24/7 emergency phone and water utility links.
Open UtilitiesUtility Billing Contact List
Billing staff contacts, UB questions/requests and after-hour emergency number.
Open Contact ListDoor Hanger Elimination
Late fee timing, service interruption timing and payment method summary.
Open Late Fee InfoUtility Billing Agreement
Extra time or installment request form for utility balances.
Open Payment Plan FormTurn Off Service
Close account, final reading, final bill and deposit refund form.
Open Turn Off FormFinancial Assistance
United Way 2-1-1 and Volusia County utility assistance details.
Open AssistanceUtility Rates
Water, wastewater, deposits, connection, fire service, reclaimed water and miscellaneous charges packet.
Open RatesFlood Protection
Flooding problem guidance and Utilities Dispatch phone number.
Open Flood HelpCity of Daytona Beach Water Department FAQs
What is the Daytona Beach water bill phone number?
Call 386-671-8100 for Utility Billing, water bill payment, account questions, start service, stop service, payment plans and service restoration after non-payment.
Where is Daytona Beach Utility Billing located?
Utility Billing is located at 301 S. Ridgewood Ave., Room 176, Daytona Beach, FL 32114.
What are Utility Billing hours?
The official city pages list Utility Billing hours as Monday-Friday, 8am-4:30pm.
How do I pay my Daytona Beach water bill online?
Use the official Customer Connect portal. You can use quick pay without registering or create an account for more account access.
What time must I pay to avoid a late fee?
Customer Connect says bills must be paid by 4:30pm on the due date to avoid a late fee. The Utility Billing page says payments after 4:30pm are credited the following day.
Will online payment restore disconnected water service?
No. The city says online payment will not restore service disconnected due to non-payment. Call 386-671-8100 during normal business hours and speak with a Customer Service Representative.
What do I need to open a residential utility account?
The official FAQ says residential customers need an advance security deposit, nonrefundable admin fee, deed or lease, and picture identification.
Can I get same-day water service activation?
The official FAQ says for same-day activation, the deposit is required by 12 noon, Monday-Friday excluding holidays.
How do I stop Daytona Beach utility service?
Residential customers can call, come in or write requesting turn-off. The city also provides an online Turn Off Service form. Commercial accounts should submit the request in writing.
Who do I call for a Daytona Beach water emergency?
Report water breaks and after-hours emergencies to 386-671-8815.
Can I request a payment arrangement?
Yes. Use the Utility Billing Agreement form or call Utility Billing. The form says the payment plan does not go into effect until confirmed by a customer service representative.
Where can I find financial help for a past-due utility bill?
The city lists United Way 2-1-1 and Volusia County Utility Assistance. Volusia County assistance phone listed on the city page is 386-239-7757 for eligible low-income households with past-due utility balances.
Best Way to Handle a Daytona Beach Water Department Issue
For faster help, keep your account number, service address, name on the account, payment confirmation, due date, deposit documents, deed/lease, photo ID, business tax ID if commercial, or exact emergency location ready before calling or submitting an online request.
Editorial note: This guide summarizes official City of Daytona Beach Utility Billing and Water Utilities resources for easier public use. Official rates, deposits, fees, payment posting rules, office hours, emergency routing, payment plan approval, assistance availability and service procedures can change. Confirm final details on official daytonabeach.gov and cc.codb.us pages before paying, applying, requesting restoration, reporting an emergency or making service decisions.