Biloxi Water Department 2026: Pay Bill, Phone, Emergency & Service Help
If you searched for the Biloxi Water Department, you probably need a fast answer: pay a water bill, find your account with the right customer number, contact billing, report an after-hours water emergency, check boil water notices, or confirm where the office is before driving across town. This guide turns the official Biloxi water and Public Works details into quick actions, warnings, call scripts and links that solve the task without forcing you to read several city pages.
What Do You Need From the Biloxi Water Department?
Biloxi Water Department Contacts That Actually Matter
| Need | Official detail | Use this for |
|---|---|---|
| Water Department office | 195 Reynoir St., Biloxi, MS 39530 | Water department location, account/payment office reference. |
| Water Department phone | 228-435-6236 | Billing/account questions and water department contact. |
| Billing email | biloxiwater@biloxi.ms.us | Written billing questions, account follow-up and payment questions. |
| Water & Sewer general listing | 228-435-6240 | General Water & Sewer listing shown on the City utilities page. |
| After-hours water emergency | 228-392-0641 | After-hours or weekend water emergency routing. |
| Public Works / B-Connect | 228-435-6271; bconnect@biloxi.ms.us | Service requests, city issue reporting, boil-water questions, potholes, drainage, follow-up. |
| Public Works office | 780 Ester Blvd., Biloxi, MS 39530 | Public Works routing, not regular bill payment. |
| Garbage, trash and recycling | Harrison County Utility Authority: 228-701-9086 | Residential garbage/trash/recycling service questions listed by Public Works. |
How to Pay a Biloxi Water Bill Online
The official Biloxi utility billing search page says you need the Account Number and Customer Number from your water bill to access the account.
Open the official utility billing page
Go to Biloxi Utility Billing Search. This is the official self-service route for water account access.
Enter Account Number and Customer Number
Use the numbers exactly as printed on your water bill. Do not guess or use a street address if the portal asks for bill numbers.
Review payment fee before submitting
The portal notice says a separate convenience fee is added for credit cards and e-checks. Review the final amount before paying.
Save confirmation
Keep the payment confirmation, date, amount, payment method and account number until the payment shows correctly.
Biloxi Utility Billing Search: Account Number and Customer Number Help
If the portal does not find your account, most errors come from using the wrong number, mistyping a leading zero, using an old bill, or confusing the account number with a service address.
| Problem | What to check | Best action |
|---|---|---|
| Portal says account not found | Account Number and Customer Number exactly as printed. | Try again slowly; then call 228-435-6236. |
| No current bill nearby | Old bill, mailed notice, email, account paperwork. | Email biloxiwater@biloxi.ms.us with service address and contact details. |
| Recently moved in | Account may not be under your name yet. | Contact Water Department before paying under a prior occupant account. |
| Payment not showing | Confirmation, payment date, method, amount, account number. | Call or email billing with proof, not just a bank screenshot. |
| Possible disconnect notice | Due date, minimum due, payment posting deadline. | Call billing after payment to confirm service status. |
Biloxi Online Payment Fees, E-Check Warning and Posting Tips
Convenience fee
The utility billing page says a separate convenience fee is added for credit cards and e-checks.
E-check mistake
The portal warns that incorrect bank account or routing information can lead to a $30 returned check fee.
Verify routing and account number before e-check
Use your bank’s official routing/account details. Do not copy from a debit card or guess based on a mobile banking display.
Check total payment amount
Look for the bill amount plus convenience fee before final submission.
Do not wait until the last hour
If the bill is due or past due, call the Water Department after payment and ask whether posting will stop any late/disconnect action.
Water Service Calls, Leaks and After-Hours Emergencies
The Biloxi Water Department operates under the Biloxi Public Works Department. Public Works listings route after-hours water emergencies to 228-392-0641 and Water Department questions to 228-435-6236.
| Issue | Call / route | Have ready |
|---|---|---|
| Water bill/account issue | 228-435-6236 or biloxiwater@biloxi.ms.us | Account number, customer number, service address, payment proof. |
| After-hours water emergency | 228-392-0641 | Exact address/cross street, leak location, visible hazard. |
| Public Works service request | B-Connect / Public Works: 228-435-6271 | Location, photos if safe, description, callback info. |
| Potholes, damaged signs, street lights, drainage | Public Works / B-Connect: 228-435-6271; after-hours emergency 228-392-0641 | Cross streets, nearby address, risk level, photo if safe. |
| Garbage, trash and recycling | Harrison County Utility Authority: 228-701-9086 | Address, pickup issue, container type, missed day. |
Biloxi Boil Water Notices: How to Check and Who to Call
The City maintains a boil water notices page for active and lifted notices. Do not rely on neighborhood rumors when official notice status matters.
Check the official boil water notices page
Open Biloxi Boil Water Notices and look for active or lifted notices.
Use Public Works / B-Connect for questions
The boil-water page says questions can go to Public Works weekdays 7:00 a.m. to 4:00 p.m. at 228-435-6271, B-Connect online, or bconnect@biloxi.ms.us.
After hours, use Dispatch
For after-hours questions or urgent routing, the City lists Biloxi Dispatch at 228-392-0641.
Biloxi Water Quality Reports and Drinking Water Information
The City of Biloxi Water Quality page provides an archive of annual reports on the quality of drinking water provided to city water customers. The archive includes Consumer Confidence Reports across many years, including the latest listed reports.
Use this for…
Annual drinking water quality, Consumer Confidence Reports, compliance summary, source/water testing details.
Do not use this for…
Individual billing disputes, high bills, payment posting or after-hours pipe breaks. Use Water Department contact instead.
Open the official water quality archive
Use Biloxi Water Quality to find Consumer Confidence Reports.
Check the year you need
If you need proof for a landlord, school, business, insurance or property file, download the report year that matches your need.
Garbage, Drainage, Streets and B-Connect: Don’t Call the Wrong Office
Biloxi Public Works routes several city service issues that are often confused with water billing. Use this quick table before calling.
| User issue | Correct route | Do not confuse with |
|---|---|---|
| Water bill or online payment | Water Department / Utility Billing: 228-435-6236 | B-Connect service request. |
| Drainage, pothole, street sign, traffic signal, street light | Public Works / B-Connect: 228-435-6271 | Water bill office. |
| Garbage, trash, recycling collection | Harrison County Utility Authority: 228-701-9086 | Biloxi water billing. |
| Boil water notice question | Public Works / B-Connect: 228-435-6271; after-hours 228-392-0641 | Payment portal support. |
| After-hours water emergency | 228-392-0641 | Routine billing email. |
What to Say When Calling Biloxi Water Department or Public Works
| Situation | Say this | Have ready |
|---|---|---|
| Online bill access problem | “I can’t access my Biloxi utility billing account with my account number and customer number.” | Bill, account number, customer number, service address, email. |
| Payment not posted | “I paid on [date] by [method], but the account still shows unpaid.” | Confirmation, amount, account/customer number, payment method. |
| Water emergency after hours | “I need to report an after-hours water emergency at [address/cross street].” | Location, leak/hazard description, photos only if safe. |
| Boil water notice question | “I’m checking whether my address is under an active or lifted boil water notice.” | Address, street, nearby landmark, notice date if known. |
| Drainage/street issue | “I need B-Connect/Public Works help for a [drainage/pothole/sign/light] issue.” | Exact location, direction of travel, risk level, photo if safe. |
| Water quality concern | “I have a water quality concern at [address], noticed at [time/date].” | Color/odor/taste/pressure description, faucet location, duration. |
Biloxi Water Department Map and Visit Checklist
City of Biloxi Water Department
Address: 195 Reynoir St., Biloxi, MS 39530. Use this for water department location and bill/payment office reference.
Biloxi Public Works
Address: 780 Ester Blvd., Biloxi, MS 39530. Use this for Public Works reference, not routine water bill payment unless directed.
Biloxi Water Department Video Resource
This page uses a safe video resource card instead of a broken YouTube search iframe. Use official City of Biloxi pages for final billing, emergency and boil-water details.
Visual Help for Biloxi City Services and Water Updates
City videos may help with public service updates, but payment, emergency numbers and notices should be verified on official Biloxi pages.
Open Official Biloxi Resources
Use official City of Biloxi pages for current water department, Public Works, B-Connect and notice information.
Official Biloxi Water Department Links Used in This Guide
Water Department
Official City page for Biloxi Water Department, address, phone, payment routes and emergency note.
Open Water DepartmentUtility Billing Search
Official self-service route to access a water account using Account Number and Customer Number.
Open Billing SearchBilling Contact
Official Utility Billing Contact Us page with phone and email.
Open Billing ContactE-Services
City e-services page with water bill payment and municipal online service routes.
Open E-ServicesPublic Works
Public Works route for water department, streets, drainage, after-hours emergencies and city service issues.
Open Public WorksBoil Water Notices
Active/lifted boil water notice status and Public Works/B-Connect contact routes.
Open Boil NoticesWater Quality Reports
Archive of annual drinking water Consumer Confidence Reports.
Open Water QualityB-Connect
City service reporting route for residents and visitors to connect with city services.
Open B-ConnectUtilities Page
City utility listings for water/sewer, electricity, gas, cable and related utility contacts.
Open UtilitiesBiloxi Water Department FAQs
What is the Biloxi Water Department phone number?
The Water Department and billing contact route lists 228-435-6236. The City utilities page also lists Water & Sewer at 228-435-6240.
Where is the Biloxi Water Department?
The City of Biloxi Water Department is listed at 195 Reynoir St., Biloxi, MS 39530.
How do I pay my Biloxi water bill online?
Use the official Biloxi Utility Billing Search page. The portal asks for the Account Number and Customer Number from your water bill.
What is the Biloxi water billing email?
The official utility billing contact page lists biloxiwater@biloxi.ms.us.
What is the after-hours emergency number for Biloxi Water Department?
The City lists 228-392-0641 for after-hours emergencies.
Does Biloxi charge a convenience fee for online payments?
The Biloxi utility billing portal notice says a separate convenience fee is added for credit cards and e-checks. Review the final amount before paying.
What happens if I enter the wrong e-check bank information?
The official utility billing portal warns that entering an incorrect bank account number or routing number for e-check can subject the customer to a $30 returned check fee.
How do I check Biloxi boil water notices?
Use the official City of Biloxi boil water notices page. For questions, the City lists Public Works/B-Connect at 228-435-6271 and after-hours dispatch at 228-392-0641.
Where can I find Biloxi water quality reports?
The City Water Quality page provides annual Consumer Confidence Reports for Biloxi drinking water customers.
Who handles Biloxi garbage, trash and recycling?
The Public Works listing says Harrison County Utility Authority oversees residential garbage, trash and recycling service and lists 228-701-9086.
Best Way to Handle a Biloxi Water Department Task
For most users, the fastest solution is to keep the current water bill nearby, use the official portal with both Account Number and Customer Number, save payment proof, and call the right city route if the issue is an emergency, boil notice, drainage problem or trash/recycling question.
Editorial note: This guide summarizes official Biloxi Water Department, Utility Billing, Public Works, B-Connect, boil-water and water-quality resources for easier public use. Phone numbers, office access, fees, email addresses, payment vendors, emergency routing, boil-water notice status and service procedures can change. Confirm final details on official Biloxi city pages before paying, visiting, reporting or relying on any deadline.