Panama City Water Department Phone Number, Utility Billing Office, Hours, Address and Customer Service Guide
If you need Panama City water bill help, Utility Billing office hours, customer service phone number, new service, transfer service, online payment, water/sewer maintenance reporting or urgent after-hours support, this guide gives you the official City of Panama City route for each task.
City of Panama City Utility Billing handles water bill customer service, utility account support, payments, start service, transfer service, stop service and billing questions. Utility Operations handles water, sewer and maintenance concerns.
☎️ Billing, payment, office visit or water/sewer problem?
Water bill / customer service: Call 850-872-3166 for billing, payments and account support.
New, transfer or stop service: Use the official Online Utility Service Application or contact Utility Billing.
Water/sewer maintenance concern: Call 850-691-4553 during business hours or 850-872-3112 after hours for urgent issues.
Panama City Water Department Phone, Hours and Office Quick Facts
The official Utility Billing / Water Bill customer service phone number is 850-872-3166. The office is listed at 501 Harrison Avenue, Panama City, FL 32402.
Customer service hours are Monday through Friday, 8 a.m. to 5 p.m.. For utility operations concerns, the City lists 850-691-4553 during business hours and 850-872-3112 after hours for urgent issues.
What This Panama City Water Customer Guide Covers
Panama City Water Department Customer Service Phone Number
For water bill, account, payment and customer service questions, call 850-872-3166. This is the official Utility Billing / Water Bill customer service number listed by the City.
Call Utility Billing for account questions
Use 850-872-3166 if your issue is bill payment, account balance, payment posting, billing statement, service transfer or customer service.
Use department routing for application questions
The City says customers with questions about the application process can call the Utility Billing Department at 850-872-3000 option 1, then option 2.
Use Utility Operations for field concerns
If the issue is a water, sewer or maintenance concern rather than a bill question, use the Utility Operations contact route.
Panama City Utility Billing Address, Office Hours and Visit Guidance
Utility Billing customer service is listed at 501 Harrison Avenue, Panama City, FL 32402. Office hours are Monday through Friday, 8 a.m. to 5 p.m..
Utility Billing Office
Use for water bill, payment and account support.
501 Harrison AvenueOffice Hours
Posted customer service hours for the department.
Mon-Fri 8am-5pmHow to Pay a Panama City Water Bill Online
The City provides an official online payments page for utility bills. Use the official City payment route instead of random third-party listings or ads.
Open the official online payments page
Use the official Online Payments page.
Choose utility bill payment
Select the utility bill payment option and follow the City’s payment portal instructions.
Verify account and service address
Before submitting payment, confirm the account number, service address, amount due and payment method.
Save confirmation
Keep the confirmation number, amount paid, date and payment method until the payment posts to your account.
Panama City Utility Payment Fees and Payment Methods
The City’s online payment page says it accepts multiple payment methods, including major cards and digital wallet options. It also says a $1.75 service fee is added to all credit and debit card transactions.
The same official page says electronic check payments, also called ACH/EFT, have no service fee. Multiple bills can be combined to reduce service fees.
| Payment item | What the City says | Why it matters |
|---|---|---|
| Credit/debit card | $1.75 service fee applies. | Your total may be higher than the bill amount. |
| ACH/EFT | No service fee listed. | May be cheaper for regular payments. |
| Multiple bills | Can be combined to reduce service fees. | Useful for multiple accounts or properties. |
| Payment support | Call 850-872-3166 with payment questions. | Best route for posting or portal issues. |
Start New Panama City Water, Sewer and Garbage Service
The City says it provides water, wastewater and garbage services to residences and businesses. To establish new service, transfer service, change the name on an account or discontinue service, use the official utility service application or visit Utility Billing at City Hall.
Open the online utility service application
Use the official Online Utility Service Application.
Prepare service details
Have your service address, move-in date, applicant name, phone, email, mailing address and supporting documents ready.
Watch your email for issues
The City says if there is a problem with the application, staff will send an email advising the issue.
Call for application questions
Call the Utility Billing Department at 850-872-3000, option 1, then option 2 if you need help with the application process.
Transfer, Stop or Change Name on a Panama City Utility Account
Use the same official Utility Billing process when you need to transfer service to a new address, change the name on an account or discontinue service.
Decide what action you need
Choose start service, transfer service, name change or discontinue service before submitting the application.
Use the online application or visit City Hall
Use the online form or visit Utility Billing at City Hall if in-person service is needed.
Confirm final bill and new start date
Ask when old service ends, when new service begins, and how final billing will be handled.
Report a Panama City Water, Sewer or Maintenance Concern
For water, sewer or maintenance concerns, use the Utility Operations contact route. The City lists callcenter1@panamacity.gov and business-hours phone 850-691-4553.
Check if it is billing or field related
If the issue is a bill, call Utility Billing. If it is water, sewer, leak, maintenance or a field issue, use Utility Operations.
Call during business hours
Call 850-691-4553 Monday through Friday, 8 a.m. to 5 p.m. for water, sewer or maintenance concerns.
Email non-urgent details
Email callcenter1@panamacity.gov if the concern is not urgent and you want to send written details.
Panama City After-Hours Water, Sewer or Maintenance Emergency Help
The Utility Operations page lists 850-872-3112 for urgent issues after hours. Use this when the problem cannot safely wait until the next business day.
Urgent After-Hours Issue
Use when the situation needs immediate routing outside business hours.
850-872-3112Business-Hours Concern
Use during Monday-Friday office hours for water/sewer maintenance concerns.
850-691-4553Give exact location
Provide address, intersection, landmark, visible water/sewer issue and whether there is public safety risk.
Explain urgency clearly
Say whether there is flooding, sewage backup, road danger, no water, broken pipe, main break or other urgent utility issue.
Keep a callback number ready
Give a phone number where you can be reached if crews need more information or access details.
Panama City Disconnect Notice or Payment Already Made
The City’s payment page says if you receive a disconnect notice and payment has been made, contact the Utility Billing Department at 850-872-3166.
Do not wait silently
If you paid but still received a disconnect notice, call Utility Billing and explain the payment status.
Have payment proof ready
Prepare confirmation number, payment date, amount, account number and payment method.
Ask what the account shows
Ask whether payment has posted, whether any balance remains, and whether additional action is needed to avoid disconnection.
Checklist Before Calling Panama City Utility Billing
Prepare the right details before calling so the City can locate your account or route your field concern faster.
| Check | What to prepare |
|---|---|
| Account number | Account number from your Panama City utility bill. |
| Service address | Full property address, unit number and nearest cross street if needed. |
| Issue type | Bill pay, payment posting, start service, transfer service, stop service, water concern or sewer concern. |
| Payment proof | Receipt, confirmation number, paid amount, date and payment method. |
| Field issue details | Visible leak, no water, sewer issue, maintenance concern, location and callback number. |
What to Say When Calling Panama City Water Customer Service
A clear first sentence helps the representative route your call correctly.
| Situation | Example wording | Best route |
|---|---|---|
| Water bill question | “I need help with my Panama City utility bill account.” | 850-872-3166 |
| New service | “I need to start water, sewer and garbage service at this address.” | Online application / Utility Billing |
| Transfer or stop service | “I am moving and need to transfer or discontinue utility service.” | Utility Billing |
| Water or sewer concern | “This is a water/sewer maintenance concern at this location.” | 850-691-4553 |
| After-hours urgent issue | “I am reporting an urgent after-hours utility issue.” | 850-872-3112 |
Panama City Utility Billing Office Map and Visit Guidance
The Utility Billing office is listed at 501 Harrison Avenue, Panama City, FL 32402. Use this map for office location reference.
City of Panama City Utility Billing
Use this map for the Utility Billing office. Call 850-872-3166 before visiting if your issue is time-sensitive.
Official Panama City Water Department and Utility Links
Use these official City of Panama City resources for water bill customer service, payments, new/transfer/stop service, utility operations and maintenance concerns.
Utility Billing & Customer Service
Phone, office address, hours and new/transfer/stop service guidance.
Open Customer ServiceOnline Payments
Official utility payment page and payment fee details.
Open Online PaymentsPayments Page
Payment options, disconnect notice guidance and drop box information.
Open Payments PageOnline Utility Service Application
Apply for new service, transfer, account name change or discontinue service.
Open ApplicationUtility Operations
Water, sewer and maintenance concerns, business-hours and after-hours contacts.
Open Utility OperationsStaff Directory
Utility Billing staff directory and customer service listing.
Open DirectoryWater Quality Report
Annual water quality report access through Utility Operations.
Open Water QualityPanama City Water Department Phone, Hours, Address and Office FAQs
What is the Panama City Water Department phone number?
For Utility Billing and water bill customer service, call 850-872-3166.
Where is Panama City Utility Billing located?
Utility Billing is located at 501 Harrison Avenue, Panama City, FL 32402.
What are Panama City Utility Billing office hours?
Office hours are Monday through Friday, 8 a.m. to 5 p.m..
How do I pay my Panama City water bill online?
Use the official City of Panama City Online Payments page and follow the utility bill payment instructions.
Does Panama City charge a fee for online utility payments?
The City’s online payment page says a $1.75 service fee is added to credit and debit card transactions. Electronic check payments, also called ACH/EFT, have no service fee.
How do I start new water service in Panama City FL?
Use the official Online Utility Service Application or visit Utility Billing at City Hall. For application questions, call the Utility Billing Department at 850-872-3000 option 1, then option 2.
Who do I call for Panama City water or sewer maintenance concerns?
During business hours, call 850-691-4553. For urgent after-hours issues, call 850-872-3112.
What should I do if I received a disconnect notice after paying?
Call Utility Billing at 850-872-3166 and keep your payment confirmation number, payment date and account details ready.
Is this guide for Panama City Beach?
No. This guide is for Panama City, Florida. Panama City Beach has a separate Utility Billing and Customer Service department.
Where can I find Panama City water quality reports?
The official Utility Operations page links to the City’s annual water quality report resources.
Best Way to Contact Panama City Water Department in 2026
For most water bill, payment, account, start service, transfer service and customer service questions, call 850-872-3166 or visit Utility Billing at 501 Harrison Avenue during business hours.
For water, sewer or maintenance concerns, call 850-691-4553 during business hours. For urgent after-hours concerns, call 850-872-3112. Always use official panamacity.gov links for payments, applications and utility customer service.
Editorial note: This guide is informational and helps Panama City, Florida customers find official water and utility resources faster. Phone numbers, office hours, payment platform details, service fees, application rules and emergency routing can change, so always confirm final details directly on official panamacity.gov pages before taking action.