Gwinnett County Water Department 2026: Phone, Address & Hours

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2026 Gwinnett County water customer care, emergency reporting, address and office-hours guide

Gwinnett Water Resources Customer Service, Emergency Line, Office Address and Billing Help

If you are looking for the Gwinnett County Department of Water Resources phone number, office address, hours, emergency line, water bill support, start/stop service, transfer service, water leaks, sewer backup reporting or online account help, this guide separates the correct official contact for each situation.

☎️ Main DWR: 678.376.6700 💳 Customer Care: 678.376.6800 🚨 24/7 Emergency: 678.376.7000 🏢 684 Winder Highway 🕘 Mon-Fri, 8am-5pm
★ Quick Gwinnett water contact finder
Which Gwinnett Water Resources Contact Do You Need?

Gwinnett County Department of Water Resources handles water, wastewater and stormwater services. But the right phone number depends on the issue. A water bill question is not the same as a water leak, sewer backup, flooding issue or general department inquiry.

Use 678.376.6800 for Customer Care, billing, payment, account login, start/stop/transfer service and account help. Use 678.376.7000 for the 24/7 emergency line when you have flooding, water quality concerns, sewer, stormwater or other urgent water-related problems.

Choose your Gwinnett water issue:

💳 Customer Care and billing help

🔎

Use this for: water bills, account help, payment questions, login problems, start service, stop service and transfer service.

📌

Before calling: keep your account number, service address, payment confirmation, email address used for login and callback number ready.

✅

Safe action: call 678.376.6800 or email DWRCare@GwinnettCounty.com for Customer Care help.

⚠️ Emergency rule: Do not use normal billing support for active flooding, water quality emergencies, sewer backups or stormwater emergencies. Call 678.376.7000 for 24/7 dispatch.
Call Customer Care Customer Care Guide
👉 This guide is for Gwinnett County, Georgia water customers. Some cities inside or near Gwinnett may have separate municipal services, so always confirm your actual water/sewer provider before paying or reporting service problems.
At a glance

Gwinnett County Water Department Quick Facts for Phone, Address and Hours

The official Department of Water Resources contact page lists 684 Winder Highway, Lawrenceville, GA 30045, main phone 678.376.6700, and general email DWRinfo@gwinnettcounty.com.

For customer accounts, billing, payment and service changes, use Customer Care at 678.376.6800 or DWRCare@GwinnettCounty.com. For water-related emergencies, use the 24/7 emergency line at 678.376.7000.

☎️Main DWR678.376.6700General department
💳Customer Care678.376.6800Bills/accounts
🚨Emergency678.376.700024/7 dispatch
🏢Office684 Winder HwyLawrenceville, GA
🕘HoursMon-Fri8am-5pm
Important: Gwinnett County uses different phone numbers for general Water Resources contact, Customer Care and emergency dispatch. Choosing the correct number can save time and route your issue faster.
Editorial review note: This guide is written for real search intent: “Gwinnett County Water Department phone number,” “Gwinnett Water Resources address,” “Gwinnett water bill Customer Care,” “Gwinnett water emergency line,” “Gwinnett start water service,” “Gwinnett water leak” and “Gwinnett sewer backup.”
Page guide

What This Gwinnett Water Resources Guide Covers

Customer Care phone Address and hours 24/7 emergency line Pay water bill Start, stop or transfer service Online account login help Water leak reporting Sewer, stormwater and flooding What to say when calling Office map Official resources 10 important FAQs
Customer Care

Gwinnett Water Resources Customer Care Phone Number

For most water-account questions, the most useful number is 678.376.6800. Gwinnett Water Resources Customer Care helps with water bills, account access, payment questions, service changes and online account support.

Use Customer Care when the issue is your bill, balance, payment posting, account login, email used for your water account, start service, stop service or transfer service. Do not use this as your only route for urgent water-related emergencies.

1

Call Customer Care for account help

Call 678.376.6800 for billing, payment, account access, service start, stop or transfer questions.

2

Use email for non-urgent account support

Email DWRCare@GwinnettCounty.com for customer account help where email is appropriate.

3

Keep account details ready

Have your account number, service address, phone number, email address, payment confirmation and any notice ready before calling.

Customer Care tip: If you cannot log in to your water account, provide the account number and the email you believe is attached to the account. Customer Care can help verify or update login information.
Address and hours

Gwinnett Department of Water Resources Address and Office Hours

The official Department of Water Resources address is 684 Winder Highway, Lawrenceville, GA 30045. This is also the location referenced for in-person Water Resources Customer Care and payment support.

The county FAQ lists office visiting hours as 8:00 a.m. to 5:00 p.m., Monday through Friday, excluding holidays. Before visiting for a complex account issue, call Customer Care first so you know what documents to bring.

Water Resources Office

Main Water Resources office and in-person Customer Care location.

684 Winder Highway

Office Hours

County FAQ lists customer office hours Monday through Friday, excluding holidays.

8am-5pm
Visit tip: Bring your water bill, account number, photo ID, payment confirmation, service address, lease/closing document if starting service, and any printed notice you received.
Emergency line

Gwinnett County 24/7 Water Emergency Line

If you have a sewer, stormwater or any water-related emergency, Gwinnett County says to call 678.376.7000 to reach the 24/7 dispatch center.

This is the correct route for flooding, urgent water quality concerns, sewer backups, stormwater emergencies, major leaks, water flowing into roads or any water-related issue that cannot wait for normal business hours.

🚰Water leaksCall emergency678.376.7000
🚽Sewer backupCall dispatch24/7
🌧️FloodingReport fastExact location
1

Stay safe first

Do not walk through sewage, floodwater, road washouts, unstable ground or water near electrical hazards.

2

Call the 24/7 dispatch center

Call 678.376.7000 for water-related emergencies.

3

Give the exact location

Provide the address, cross street, subdivision, nearest landmark, visible hazard, direction of water flow and callback number.

Safety warning: If there is immediate life-safety danger, injury, downed power lines, vehicle rescue or road collapse, call emergency services first, then report the water issue when safe.
Bill payment

How to Pay a Gwinnett Water Bill Online, by Phone or In Person

Gwinnett County Water Resources provides online and phone payment options. The official Customer Care page says customers can pay online or over the phone at 678.376.6800. In-person payments are accepted at the main office at 684 Winder Highway in Lawrenceville.

1

Use official Gwinnett County payment pages

Start from the official Customer Care or Water Resources page.

2

Call for phone payment support

Call 678.376.6800 if you need help paying by phone or confirming payment instructions.

3

Save confirmation

Keep the payment confirmation number, payment date, payment method and account number until the payment posts correctly.

Payment safety warning: Use official GwinnettCounty.com pages and official phone numbers only. Avoid entering water account or payment details through search ads, unofficial directories or look-alike pages.
Service changes

Start, Stop or Transfer Gwinnett Water Service

Gwinnett County’s official Customer Care FAQ says customers who need to start, stop or transfer service can call 678.376.6800 or visit the office in person at 684 Winder Highway in Lawrenceville.

1

Prepare the service address

Have the complete service address, move-in or move-out date, contact phone number and email address ready.

2

Call Customer Care

Call 678.376.6800 and clearly say whether you need to start, stop or transfer service.

3

Ask about documents and deposits

Ask what identification, proof of occupancy, payment, deposit or account requirement applies to your service address.

4

Save the confirmation

Write down the date, confirmation number, representative guidance and effective service date.

Move-out tip: Do not assume water billing stops automatically when you sell, move or end a lease. Contact Customer Care and keep confirmation of the stop-service request.
Online account

Gwinnett Water Bill Login and Online Account Help

If you have trouble accessing your water account, Gwinnett County’s technical support pages direct customers to email DWRCare@GwinnettCounty.com or call 678.376.6800. Customer Care can help verify and update the email address used to set up the account.

1

Check your login email

Use the email address used to set up your GwinnettCounty.com account.

2

Use official account recovery

If you forgot your email or password, use official Gwinnett County account recovery tools before creating duplicate accounts.

3

Contact Customer Care if stuck

Email DWRCare@GwinnettCounty.com with your water account number or call 678.376.6800.

Login tip: If the account is under another household member’s email, Customer Care may need to verify the account before updating access.
Leaks

How to Report a Gwinnett Water Leak

For urgent water leaks or water-related emergencies, call 678.376.7000. This is the 24/7 dispatch center number listed by Gwinnett County for sewer, stormwater and any water-related emergency.

1

Identify the leak location

Note whether the water is near the street, meter box, driveway, yard, public right-of-way or inside private plumbing.

2

Call 24/7 emergency dispatch

Call 678.376.7000 for urgent water leak reporting.

3

Describe the hazard

Say whether water is flowing into a road, eroding soil, near electrical equipment, entering a structure or affecting traffic.

Leak tip: If the leak is inside your private plumbing, you may also need a licensed plumber. Still call Gwinnett if you are unsure whether the leak is on the county side or customer side.
Sewer and stormwater

Sewer Backup, Flooding, Stormwater and Water Quality Concerns

Gwinnett County’s official report-problem page says if you are having a sewer, stormwater or any other water-related emergency, call 678.376.7000 to reach the 24/7 dispatch center.

Sewer backup

Avoid contact with wastewater and call the 24/7 dispatch center immediately.

678.376.7000

Stormwater / flooding

Report flooding, stormwater hazards or drainage emergencies with exact location details.

24/7 dispatch
Health warning: Sewer backup water can contain bacteria and contaminants. Keep children and pets away, avoid contact, and do not enter flooded areas with electrical risk.
Call script

What to Say When Calling Gwinnett Water Resources

A clear call helps the county route the issue faster. Before calling, decide whether your problem is billing/account related or an active water-related emergency.

Detail to give Example Why it helps
Service address “The service address is 123 Main Street, Lawrenceville.” Helps locate the water account or field issue.
Account number “My water account number is…” Needed for billing, payment and account access questions.
Issue type “Payment,” “start service,” “water leak,” “sewer backup,” “flooding.” Routes the call to Customer Care or emergency dispatch.
Emergency location “Water is flowing across the road near…” Helps dispatch locate crews.
Start time “It started around 6:30 this morning.” Shows timeline and urgency.
Callback number “My callback number is…” Needed for follow-up if crews or Customer Care need more detail.
Simple call script: “I am calling about Gwinnett Water Resources service at [address]. This is a [billing / payment / start service / water leak / sewer backup / flooding] issue. My account number is [number] if account-related. The issue started at [time]. My callback number is [number].”
Map

Gwinnett Department of Water Resources Office Map and Visit Guidance

The official Department of Water Resources address is 684 Winder Highway, Lawrenceville, GA 30045. Use this location for in-person Customer Care, billing or Water Resources office visits when online or phone support is not enough.

Gwinnett County Department of Water Resources

Use this map for office location reference. For active water-related emergencies, call 678.376.7000 instead of visiting.

Open Official Contact Page Call Customer Care
Visit tip: Bring account number, bill, photo ID, payment confirmation, service address, lease/closing document for new service, and any notice related to your account.
FAQs

Gwinnett County Water Department Phone, Address and Hours FAQs

What is the Gwinnett County Water Department phone number?

The Department of Water Resources main phone number is 678.376.6700. Customer Care for billing and account help is 678.376.6800. The 24/7 emergency line is 678.376.7000.

Where is Gwinnett County Department of Water Resources located?

The official address is 684 Winder Highway, Lawrenceville, GA 30045.

What are Gwinnett Water Resources office hours?

The county FAQ lists office visiting hours as Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding holidays.

What number do I call for a Gwinnett water emergency?

Call 678.376.7000 for the 24/7 emergency line for flooding, water quality concerns, sewer, stormwater or other water-related emergencies.

How do I start, stop or transfer Gwinnett water service?

Call Gwinnett Water Resources Customer Care at 678.376.6800 or visit the office at 684 Winder Highway in Lawrenceville.

What email should I use for Gwinnett water account help?

For water account and Customer Care help, use DWRCare@GwinnettCounty.com. For general Department of Water Resources contact, use DWRinfo@gwinnettcounty.com.

Can I pay my Gwinnett water bill by phone?

Yes. The official Customer Care page says customers can pay online or over the phone at 678.376.6800.

Where can I pay a Gwinnett water bill in person?

The official Customer Care page says in-person payments are accepted at Gwinnett Water Resources’ main office at 684 Winder Highway in Lawrenceville.

How do I report a water leak or sewer backup in Gwinnett County?

For sewer, stormwater or any water-related emergency, call the 24/7 dispatch center at 678.376.7000.

Is Gwinnett Department of Water Resources the same as Gwinnett County Water Resources?

Yes. Gwinnett County commonly refers to its utility as the Department of Water Resources or Gwinnett Water Resources. It handles water, wastewater and stormwater services.

Final takeaway

Best Way to Reach Gwinnett County Water Help in 2026

For water bills, payment, account login, start service, stop service or transfer service, call Gwinnett Water Resources Customer Care at 678.376.6800. For general Department of Water Resources contact, use 678.376.6700 or DWRinfo@gwinnettcounty.com.

For urgent water-related issues such as flooding, water quality concerns, sewer backups, stormwater emergencies or major leaks, call the 24/7 emergency dispatch line at 678.376.7000. For in-person help, visit 684 Winder Highway, Lawrenceville, GA 30045 during posted office hours.

Editorial note: This guide is informational and is designed to help Gwinnett County residents reach official Water Resources contacts faster. Phone numbers, office hours, payment rules, service requirements, emergency routing and online account instructions can change, so always confirm details directly on official GwinnettCounty.com pages before taking action.

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