Shreveport Water Customer Service, Emergency Support, Bill Pay and Account Help
If you need Shreveport Water Department customer support, bill payment help, pay-by-phone details, water/sewer emergency service, new account setup, payment extension instructions, office hours, department map or the correct official phone number, this guide gives you the verified City of Shreveport routes in one practical place.
Shreveport Water Department usually means the City of Shreveport Department of Water and Sewerage. Customers search this when they need billing support, emergency water/sewer help, pay by phone, payment extension, new service, account help, a customer service office address or the right department before calling.
For normal customer service and billing support, use 318-673-5510. For urgent water or sewer emergencies, use 318-673-7600, which the official customer service page describes as a 24-hour emergency service number. For payment extension help, the official Pay Your Water Bill page says to text 318-524-8794.
☎️ Customer service and billing support
Use this for: Shreveport water bill support, account questions, pay-by-phone routing, billing concerns and general Water & Sewerage customer service.
Before starting: keep your water account number, service address, bill copy, payment confirmation, extension text details and issue notes ready.
Safe action: use official shreveportla.gov or shreveportlawater.gov pages. For billing support call 318-673-5510. For emergencies call 318-673-7600.
Shreveport Water Department Customer Service Quick Facts
The City of Shreveport owns and operates the city’s water and sewerage system through its Department of Operational Services, Office of Water and Sewerage. For customer service, billing and account help, the official Shreveport Water & Sewerage customer service number is 318-673-5510.
For emergencies, the official customer service page lists 318-673-7600 for 24-hour water or sewer emergency service. The city says it maintains a 24-hour call center seven days a week for water and sewerage emergencies.
What This Shreveport Water Support Guide Covers
Shreveport Water Customer Service Phone, Hours and Office Details
For billing, account help, pay-by-phone support and general water/sewerage customer support, the official customer service number is 318-673-5510. The official customer service directory lists the Customer Service Division at 2139 Greenwood Road, Shreveport, LA 71103, with hours 7:30 a.m. to 5:30 p.m.
The official Shreveport Water & Sewer customer service page also lists Shreveport Water & Sewerage at 505 Travis Street, Suite 320, Shreveport, LA 71101, phone 318-673-5510.
| Need | Official detail | Best use |
|---|---|---|
| Customer service | 318-673-5510 | Billing, account help, bill payment routing and customer support. |
| Customer Service Division | 2139 Greenwood Road, Shreveport, LA 71103 | Customer service directory location. |
| Customer service hours | 7:30 a.m.-5:30 p.m. | Planning calls or customer service office support. |
| Water & Sewerage office | 505 Travis Street, Suite 320 | Water & Sewerage customer service page listing. |
| Emergency | 318-673-7600 | 24-hour water or sewer emergency service. |
Shreveport 24-Hour Water or Sewer Emergency Support
The official Shreveport Water & Sewer customer service page lists 318-673-7600 for 24-hour water or sewer emergency service. It says a 24-hour call center is maintained seven days a week so water and sewerage emergencies are handled promptly.
Use this emergency route for urgent water or sewer conditions. Do not wait for normal billing hours if there is a serious leak, sewer backup or public water/sewer emergency.
Confirm it is urgent
Use the emergency line for water or sewer emergencies, major water leaks, sewer backups, public water/sewer problems and urgent service conditions.
Call 318-673-7600
Call 318-673-7600 and clearly say you are reporting a water or sewer emergency.
Give exact location
Provide address, nearest cross street, visible condition, whether water or sewage is flowing and whether nearby properties are affected.
Stay safe
Avoid flooded areas, sewage exposure, unstable ground, open manholes, broken pavement and water near electrical equipment.
How to Pay a Shreveport Water Bill Online
The official City of Shreveport Pay Your Water Bill page includes payment options such as online bill pay, one-time bank draft, recurring bank draft and self-service help resources. Always start from the official city page before entering account or payment details.
Open the official Pay Your Water Bill page
Choose the right payment option
Select online bill pay, one-time bank draft, recurring bank draft or another official payment option shown on the city page.
Check account details
Verify account number, service address, amount due, payment method and any service fee or bank draft requirement.
Save confirmation
Keep the payment confirmation, date, amount and account details until your payment is posted correctly.
Shreveport Water Bill Pay by Phone and IVR Support
The official Pay by Phone page says customers can pay their bill anytime by calling 318-673-5510 and following the prompts through the Interactive Voice Response system. It says to have credit or debit card information available.
The same official page notes a $3.25 convenience fee added and payable to the third-party vendor.
Use 318-673-5510 for pay by phone.
Follow Interactive Voice Response instructions.
Have credit/debit card information available.
The official page lists a $3.25 convenience fee.
Write down confirmation number and payment date.
Call customer service if payment is tied to service risk.
Shreveport Water Bill Payment Extension Text Line
The official Pay Your Water Bill page says that if you need a payment extension, send a text to 318-524-8794. The official Online Payments page also says customers can text “Hello” to that number to file an extension with a water bill or report a payment.
Prepare account information
Have your water bill, account number, service address, balance and due date ready before texting.
Text the official extension number
Send a text to 318-524-8794. Follow the prompts carefully.
Save the conversation
Keep screenshots or message history showing the request, confirmation, date and any instructions.
Call if service is urgent
If you are close to disconnection or have a payment posting problem, call customer service at 318-673-5510.
How to Establish New Shreveport Water and Sewer Service
The official Water & Sewerage page says new accounts may be opened by visiting or telephoning the Customer Service Division between 7:30 a.m. and 5:30 p.m., Monday through Friday. It lists the location as Permits Center, Government Plaza, Room 130, Shreveport, LA 71101, phone 318-673-6097.
Call or visit during service hours
Use 318-673-6097 or visit the Permits Center, Government Plaza, Room 130, during the listed hours.
Prepare applicant and property details
Have service address, applicant name, phone, email, lease/ownership details, ID and any requested deposit or account information ready.
Confirm start date and account rules
Ask when service can begin, what documents are required, whether any inspection or deposit applies and how you will receive your first bill.
Save account confirmation
Keep your new account number, service start date, staff instructions and any receipt or confirmation.
Water Leaks, Meter-Side Responsibility and Emergency Reporting
The official Shreveport water FAQ says a water leak on the city’s side of the meter can be reported to the 24-hour Emergency Dispatcher at 318-673-7600. It also says the citizen is responsible for repairs on their side of the water meter.
City side of meter
Report possible city-side leaks to the 24-hour Emergency Dispatcher at 318-673-7600.
Emergency DispatcherCustomer side of meter
The official FAQ says the citizen is responsible for repairs on their side of the meter.
Private repairLocation helps dispatch route the issue faster.
Useful when water is in the road or public area.
Say if leak appears before or after the meter.
Say whether water is spraying, pooling or flowing.
Mention street damage, sinkhole, traffic or electrical risk.
Take safe photos only if you can avoid danger.
Shreveport Water Bill Payment Assistance
The official Payment Assistance page lists agencies currently administering SWAP assistance, including Socialization Services and Caddo Community Action Agency locations. Assistance details can change, so always verify availability directly with the listed agency and the City’s current assistance page.
Open official assistance page
Use the City’s official Payment Assistance page.
Check agency hours and location
Review the listed agency hours, addresses and phone numbers before visiting or calling.
Prepare documents
Assistance programs usually require a water bill, ID, income documents, household details and account information.
Keep customer service updated
If your account is at risk, contact customer service and save every assistance application or payment confirmation.
What to Say When You Call Shreveport Water & Sewerage
A clear first sentence helps route your call faster. Shreveport water support includes billing, account service, IVR payments, payment extensions, emergencies, new service and leak responsibility questions.
| Issue | Call / Use | Say this first |
|---|---|---|
| Billing or account support | 318-673-5510 | “I am calling about my Shreveport water/sewer account at this service address.” |
| Water or sewer emergency | 318-673-7600 | “I am reporting a water/sewer emergency at this exact location.” |
| Pay by phone | 318-673-5510 | “I need to make a water bill payment through the phone system.” |
| Payment extension | Text 318-524-8794 | Follow the text prompts and save confirmation. |
| New service | 318-673-6097 | “I need to open a new water/sewer account at this address.” |
| City-side leak | 318-673-7600 | “I am reporting a possible city-side water leak near the meter / street.” |
Shreveport Water Department Office Maps
The official Customer Service directory lists 2139 Greenwood Road, Shreveport, LA 71103 for Customer Service. The Shreveport Water & Sewer customer service page lists 505 Travis Street, Suite 320, Shreveport, LA 71101. The Water & Sewerage directory lists the department at 505 Travis Street, Suite 580.
Customer Service Division – 2139 Greenwood Road
Use this map for the official Customer Service directory location.
Water & Sewerage – 505 Travis Street
Use this map for the downtown Shreveport Water & Sewerage location listed on official pages.
Official Shreveport Water Customer Service and Support Resources
Use these official City of Shreveport and Shreveport Water & Sewer resources for customer service, support, bill pay, emergency service, new accounts, payment extension and department contact routing.
Customer Service
Official Shreveport Water & Sewerage customer service page with emergency and contact details.
Open Customer ServiceWater & Sewerage
Official City of Shreveport Water & Sewerage page with establishing service details.
Open Water & SewerageCustomer Service Directory
Official directory listing customer service phone, address and hours.
Open DirectoryPay Your Water Bill
Official bill payment page with online payment, bank draft and extension text information.
Open Pay PagePay by Phone
Official pay-by-phone page with IVR payment instructions and listed convenience fee.
Open Pay by PhonePayment Options
Official payment options page for water and sewer bills.
Open Payment OptionsImportant Phone Numbers
Official city phone-number page listing Water and Sewerage emergency contact.
Open Phone NumbersPayment Assistance
Official page listing payment assistance agencies and contacts.
Open Assistance PageShreveport Water Department Customer Service and Support FAQs
What is the Shreveport Water Department customer service phone number?
The official Shreveport Water & Sewerage customer service phone number is 318-673-5510. Use it for billing, account support, pay-by-phone and customer service routing.
What is the Shreveport water or sewer emergency phone number?
Call 318-673-7600 for 24-hour water or sewer emergency service. The City says it maintains a 24-hour call center seven days a week for water and sewerage emergencies.
What are Shreveport Water Customer Service hours?
The official Customer Service directory lists hours as 7:30 a.m. to 5:30 p.m.
Where is Shreveport Water Customer Service located?
The official Customer Service directory lists 2139 Greenwood Road, Shreveport, LA 71103.
Where is Shreveport Water & Sewerage located downtown?
The official Shreveport Water & Sewer customer service page lists Shreveport Water & Sewerage at 505 Travis Street, Suite 320, Shreveport, LA 71101. The Water & Sewerage directory also lists 505 Travis Street, Suite 580.
How do I pay a Shreveport water bill by phone?
The official Pay by Phone page says you can pay by calling 318-673-5510 and following IVR prompts. It says to have credit/debit card information ready and notes a $3.25 convenience fee.
How do I request a Shreveport water bill payment extension?
The official Pay Your Water Bill page says customers needing a payment extension should send a text to 318-524-8794.
How do I establish new water service in Shreveport?
The City Water & Sewerage page says new accounts may be opened by visiting or telephoning the Customer Service Division between 7:30 a.m. and 5:30 p.m., Monday through Friday, at Government Plaza, Room 130, phone 318-673-6097.
Who handles city-side water leaks in Shreveport?
The official water FAQ says a water leak on the city’s side of the meter can be reported to the 24-hour Emergency Dispatcher at 318-673-7600. It also says the citizen is responsible for repairs on their side of the water meter.
Can I use the Shreveport emergency line for billing questions?
Use 318-673-7600 for emergency water or sewer service. For billing, payment or account support, use Customer Service at 318-673-5510 or the official online payment resources.
Best Way to Get Shreveport Water Department Support
For Shreveport water billing, account help, customer support and pay-by-phone routing, call 318-673-5510. For urgent water or sewer emergencies, call 318-673-7600, which is listed for 24-hour emergency service.
For online payment, start from the official Pay Your Water Bill page. For payment extension, use the official text line 318-524-8794. For new accounts, the City’s Water & Sewerage page routes customers to the Customer Service Division at Government Plaza, Room 130, phone 318-673-6097.