Waco New Utility Service Setup, Transfer Steps, Deposit Rules and MyWaco Account Help
If you are moving to Waco, transferring service to a new address, setting up water for the first time, or trying to understand MyWaco Account before your first bill arrives, this guide explains exactly which official City of Waco contact to use, what information to prepare, how long setup may take, and what to do after service starts.
City of Waco water new service is handled through MyWaco Central. The official page says new residential service or transfer service can be started by calling (254) 299-CITY / (254) 299-2489 or visiting MyWacoAccount.com.
Waco utility billing is broader than water only. If water, sewer and/or solid waste services are available at your address, the official page says those charges bill together on one billing statement.
🏠 Apply for new residential service
Use this for: starting City of Waco residential utility service at a new address.
Before applying: prepare your government-issued ID, Social Security number, service address, move-in date, contact information and payment/deposit method.
Safe action: call (254) 299-2489 or use MyWacoAccount.com. Allow one business day for setup.
Waco Water New Service Quick Facts
For new residential service or transfer service, use MyWaco Central. The official page says to call (254) 299-CITY / (254) 299-2489 or visit MyWacoAccount.com. It also says to allow one business day for setup.
The official Utility Office page lists the Utility Office at 425 Franklin Avenue, Waco, TX 76701. The drive-thru and Utility Office hours are listed as Monday through Friday, 7:30 a.m. to 5:30 p.m.
What This Waco Water New Service Guide Covers
How to Apply for City of Waco Water New Service
To start new residential utility service in Waco, use MyWaco Central. The official MyWaco Central page says new residential service or transfer service can be started by calling (254) 299-CITY / (254) 299-2489 or visiting MyWacoAccount.com.
Do not wait until move-in morning if you can avoid it. The official page says to allow one business day for setup, and you may need to provide ID, Social Security number and deposit information before the account is activated.
Confirm the service address
Write the exact Waco address, apartment/unit number, move-in date and whether you need water, sewer and/or solid waste service.
Call or apply through MyWaco Account
Call (254) 299-2489 or open MyWacoAccount.com to begin setup.
Prepare ID and Social Security number
The official page says a government-issued identification and Social Security number are required.
Ask about deposit and activation timing
Confirm your deposit amount, setup date, billing cycle, first bill timing and whether all available services will appear on one bill.
How to Transfer Existing Waco Utility Service to a New Address
If you already have City of Waco utility service and are moving to another Waco address, ask for a transfer instead of opening a completely new account from scratch. The official page groups new residential and transfer service together under MyWaco Central.
Prepare both addresses
Have your current service address, new service address, move-out date, move-in date and forwarding address ready.
Call MyWaco Central
Call (254) 299-2489 and clearly say you want to transfer service.
Ask about final and first bills
Confirm when billing stops at the old address, when service begins at the new address, and whether a new account number will apply.
Save confirmation
Write down the confirmation number, dates, deposit requirement and any instructions for MyWaco Account.
What You Need Before Applying for Waco Water Service
Before you call or use the portal, collect the basic information that customer service is likely to ask for. This reduces back-and-forth and helps the one-business-day setup window go more smoothly.
| Item | Why it matters | Practical tip |
|---|---|---|
| Government-issued ID | Official page says it is required. | Use a current driver license, state ID, passport or other accepted ID. |
| Social Security number | Official page says it is required. | Ask customer service how it is verified and protected if applying by phone. |
| Service address | Needed to confirm available services. | Include apartment, suite or unit number. |
| Move-in date | Helps schedule setup. | Apply at least one business day ahead where possible. |
| Deposit/payment method | Deposit may apply. | Confirm payment method and receipt before ending the call. |
Waco Water New Service Deposit Range and Credit History Rule
The official MyWaco Central page says residential security deposits are based on previous account history and/or credit history. It lists a deposit range from $0.00 to $300.00.
That means two customers may not receive the same deposit amount. Ask for the exact deposit, when it must be paid, whether it is refundable, how it appears on the bill and what happens if service is transferred later.
Possible deposit range
Residential deposit depends on previous account history and/or credit history.
$0 to $300Ask before setup
Confirm deposit amount, due date, payment method and how it appears on your account.
Save receiptWaco Utility Office Address, Drive-Thru and Hours
The official Utility Office page lists the Utility Office at 425 Franklin Avenue, Waco, TX 76701. It also lists the drive-thru and center hours as Monday through Friday, 7:30 a.m. to 5:30 p.m.
Use the office for utility payment center needs, customer service help, account questions and in-person utility support. For fastest new-service setup, calling or using MyWaco Account may be easier before visiting.
City of Waco Utility Office
Use this map for the Utility Office and Utilities Payment Center location.
MyWaco Account Setup for New and Existing Online Customers
The official utility bill FAQ says the City launched MyWaco Account, replacing the older MyWaco Water portal. The new portal reflects that the utility bill can include wastewater, street maintenance and solid waste services, not only water.
Existing online customers should pay attention to the transition details. The official FAQ says all customers will receive a new seven-digit utility account number and that autopay payment information will not automatically transfer from the old online portal.
Watch for the new account number
Your new seven-digit utility account number should appear on your utility bill after the portal change.
Create the new portal account
Use the official MyWaco Account instructions and activation email if you are an existing online customer.
Re-enroll autopay
The official FAQ says payment information does not automatically transfer, so re-enroll autopay to avoid service or payment issues.
What to Expect on Your First Waco Utility Bill
Your Waco bill may include more than water. The official MyWaco Central page says if water, sewer and/or solid waste services are available at your address, charges will bill together on one billing statement.
The official utility bill FAQ also explains that MyWaco Account reflects a broader view of utility services. New customers should check the bill carefully and ask customer service to explain unfamiliar service lines.
| Bill item | What to check | When to ask MyWaco Central |
|---|---|---|
| Water | Usage, billing days and rate line. | If usage seems high or service dates are wrong. |
| Wastewater | Sewer/wastewater charge if available at address. | If you do not understand why it appears. |
| Solid waste | Trash/solid waste service where applicable. | If cart service or pickup details are unclear. |
| Street maintenance | Utility-bill service line where applicable. | If you need an explanation of charges. |
| Deposit | Deposit posting and receipt. | If the amount does not match what you were quoted. |
How to Report Water Emergencies, Low Pressure or Sewer Backup in Waco
The official Public Works Utilities page says to report water emergencies by calling MyWaco Central at (254) 299-2489. It also lists reportable water concerns such as low water pressure, sewer backup and stormwater drain issues.
Call MyWaco Central for water emergencies
Call (254) 299-2489 for urgent water emergency reporting.
Give exact location
Report the address, nearest cross street, whether water is in the street, when it started and whether nearby homes are affected.
Use the MyWaco app for non-emergency concerns
For non-emergency concerns, the city says issues can be reported through the MyWaco app.
New Water or Wastewater Tap Requests in Waco
MyWaco Central lists requesting new water/wastewater taps as one of the services it can help with. For development, construction or engineering-level connection questions, use official City of Waco water utility forms and design guidance.
New taps are different from ordinary residential account setup. A renter or homebuyer usually needs new service. A builder, developer, contractor or owner adding a new connection may need a tap or utility connection process.
Decide if this is account setup or construction
If the property already has service infrastructure, apply for new service. If a new physical connection is needed, ask about water/wastewater taps.
Contact MyWaco Central
Call (254) 299-2489 and explain that you need information about a new water or wastewater tap.
Use official forms and manuals
For design-related questions, use official City of Waco water utility forms, documents and design manuals.
Water Quality Report, Service Line Material Map and Lead Information
The official Water Treatment page says the Consumer Confidence Report is an annual water quality report delivered to customers by July 1 each year. It also describes the Service Line Material Map, created after the city inventoried over 50,000 service lines.
The city states there are no known lead services within the city’s system or on the customer side, while also saying it remains committed to replacing lead lines discovered during maintenance or repairs.
Water Quality Report
Use this to review annual drinking water quality reporting.
Consumer Confidence ReportService Line Map
Use this to identify service line material at an address.
Lead & Copper RuleWaco Watering Rules New Customers Should Know
After water service is active, new customers should understand outdoor watering rules. The official Public Works Utilities page says Waco residents have three watering days per week by odd/even address, no outdoor watering on Fridays, and no outdoor watering between 10 a.m. and 7 p.m.
| Address type | Watering days | Restriction |
|---|---|---|
| Odd-numbered addresses | Sunday, Tuesday, Thursday | No outdoor watering Fridays or between 10 a.m. and 7 p.m. |
| Even-numbered addresses | Monday, Wednesday, Saturday | No outdoor watering Fridays or between 10 a.m. and 7 p.m. |
Official Waco Water New Service and Utility Setup Links
Use these official City of Waco resources for new service, transfer service, utility billing, office location, water emergency reporting, water quality, service line information and water rules.
MyWaco Central
New service, transfer service, utility billing, general questions and water concerns.
Open MyWaco CentralMyWaco Account
Online utility account portal for billing and service account access.
Open MyWaco AccountUtility Bill FAQ
MyWaco Account transition, new account number, autopay and privacy information.
Open Utility Bill FAQPublic Works Utilities
Water concerns, water emergencies, watering rules and conservation guidance.
Open Utilities PageWater Treatment
Water quality report, treatment information, service line map and lead information.
Open Water TreatmentService Line Material Map
Tool to identify service line material by address.
Open Service Line MapForms & Information
Water utility forms and water/sanitary sewer design information.
Open FormsWaco Water Department New Service FAQs
How do I apply for new water service in Waco?
Call (254) 299-CITY / (254) 299-2489 or visit MyWacoAccount.com. The official MyWaco Central page says this is the route for new residential service or transfer service.
How long does Waco water service setup take?
The official MyWaco Central page says to allow one business day for setup.
What documents are required for Waco new utility service?
The official page says a government-issued identification and Social Security number are required.
How much is the Waco water service deposit?
The official page says residential security deposits are based on previous account history and/or credit history and range from $0.00 to $300.00.
Where is the Waco Utility Office?
The official Utility Office page lists 425 Franklin Avenue, Waco, TX 76701.
What are Waco Utility Office hours?
The official Utility Office page lists hours as Monday through Friday, 7:30 a.m. to 5:30 p.m.
Do Waco water, sewer and solid waste appear on one bill?
Yes. The official MyWaco Central page says if water, sewer and/or solid waste services are available at your address, charges will all bill together on one billing statement.
What is MyWaco Account?
MyWaco Account is the City of Waco online utility bill portal that replaced MyWaco Water. It reflects that utility bills may include water, wastewater, street maintenance and solid waste services.
Do I need to re-enroll autopay in MyWaco Account?
Yes. The official utility bill FAQ says payment information will not automatically transfer from the previous online portal. Customers need to re-enroll in autopay through MyWaco Account.
How do I report a Waco water emergency?
For water emergencies, call MyWaco Central at (254) 299-2489. For non-emergency concerns, the City also allows reporting through the MyWaco app.
Best Way to Set Up Waco Water Service in 2026
The fastest official route for Waco water new service is to call (254) 299-2489 or use MyWacoAccount.com. Prepare your government-issued ID, Social Security number, service address, move-in date and deposit/payment method before applying.
Allow one business day for setup. After service starts, check your MyWaco Account, confirm the new account number, re-enroll autopay if needed, and review your first bill because Waco utility billing may include water, sewer, solid waste and other utility-related charges on one statement.