Union City Water Department 2026: Bill Pay, Start Service, Fees & Emergency Help
Union City water customers usually need one of six answers fast: where to pay the bill, which street number/account number the payment site needs, what happens after the due date, how to start or finalize service, who fixes a leak near the meter, and what number to call after hours. This guide turns the official Union City utility billing, water/sewer, leak detection, service application and fee pages into a scan-first action page with payment steps, deposit rules, reconnection warnings, tap fees, low-pressure troubleshooting, water-source context and the exact official links to open before you pay, apply or call.
Choose the Union City Water Task You Actually Need
Union City Water and Utility Contacts That Matter
| Need | Official detail | Use it for |
|---|---|---|
| City / Utility Division | 5047 Union St., Union City, GA 30291; 770-964-2288; water@unioncityga.org | Utility billing, new service forms, account finalization, online payment questions and general city routing. |
| Water and Sewer / Public Services | 6524 Landrum Lane, Union City, GA 30291; 770-306-6855 | Water/sewer field help, leaks, low pressure, Public Services questions and water/sewer operations. |
| Office hours | Monday-Friday, 8:00 AM-5:00 PM | Live billing or Public Services help during city business hours. |
| Phone payment | 866-990-9566 | Paying a utility bill by phone with account number and street number. |
| After-hours emergency | 770-964-1333 | After-hour emergencies, weekends/holidays, or water-line break help when city offices are closed. |
| Leak assistance | 770-306-6855 | Leak source help, broken meter box lid, City-side meter leaks and Public Services support. |
How to Pay a Union City GA Water Bill Online
Open the official payment site
Go to unioncitypayments.com from the City’s Online Payments or Bill Payment Information page.
Choose “Utility Bills”
The City’s instructions say to click the Utility Bills link before entering account details.
Enter account number and street number only
You need your account number and the street number only. Example: if the service address is 5047 Union Street, enter 5047 as the street number.
Find the account, pay, and confirm
Click Find, select the already-loaded amount, click Pay, enter required fields marked with an asterisk, check Terms and Conditions, and click Confirm Payment.
Union City Water Bill Payment Options and Card Fee
| Payment method | Official detail | Best use |
|---|---|---|
| Online | unioncitypayments.com; choose Utility Bills; account number and street number required. | Fast payment and account lookup by bill details. |
| Phone | 866-990-9566; account number and street number required. | Paying without using the website. |
| City of Union City, 5047 Union Street, Union City, GA 30291; include bill stub and account number. | Non-urgent check or money order payment. | |
| Drop box | Silver drop box in parking lot beside City Hall; check or money order only; no cash. | After-hours non-cash payment when account is not at immediate disconnection risk. |
| In person | Payment window inside City Hall, 8 AM-5 PM Monday-Friday; cash, check, money order, debit and major credit cards accepted. | Urgent payment, service disconnected, or account questions. |
| Card fee | 3% credit/debit card convenience fee added to all card transactions. | Budget the fee before paying by card. |
Late Fees, Due Dates and Water Service Disconnection Rules
Union City says billing dates are based on service location and arranged geographically. The due date depends on the color/cycle of the bill, and unpaid balances can lead to late fees, service charges and disconnection.
| Bill / issue | City rule | Action to take |
|---|---|---|
| Blue bill | Due on the 5th; 10% late charge added on the 6th. | Pay before the 5 PM due-date cutoff. |
| Green bill | Due on the 20th; 10% late charge added on the 21st. | Pay before the 5 PM due-date cutoff. |
| Light blue bill | Due on the 5th; 10% late charge added on the 6th. | Pay past-due balance as soon as possible. |
| Unpaid after due date | Accounts unpaid by 5 PM ten days after due date are subject to water service disconnection and a $30 service charge. | Use phone/in-person support if near cutoff. |
| Monthly unpaid balance | $30 service charge can be added every month the account carries an unpaid balance. | Clear past-due balance, not only the newest bill. |
| Disconnected service | Payment must be made in full; checks not accepted; reconnection may take 24-48 hours; adult 18+ must be home. | Call first and confirm accepted payment method. |
Start New Water, Sewer, Trash and Stormwater Service in Union City
Union City says new customers receive water, sewer, trash and stormwater service through the Water Department / Utility Division process. New-service applications require documents, a deposit, and timing matters if water is off.
Open the official start/stop service page
Choose the correct application
New residents use the Residential Application; existing customers use the Residential Service Transfer Application; businesses use the Commercial Application; property managers use the Property Management Application.
Upload documents
Prepare property ownership proof such as settlement statement, warranty deed, closure disclosure, or rental agreement, plus Social Security number/tax ID and valid photo ID.
Pay deposit correctly
The City says deposits must be paid by cashier’s check, money order or cash only. Cards are not accepted for deposits.
Stop or Finalize Union City Water Service
To stop service, Union City says to complete the Account Finalization form and upload a valid photo ID. Requests after 3:30 PM are handled the next business day, and accounts cannot be closed on weekends or holidays.
| Stop-service item | Prepare this | Why it matters |
|---|---|---|
| Account Finalization form | Official online account finalization request. | Creates the official request to close the account. |
| Photo ID | Upload valid photo ID. | The City requires ID for disconnection/finalization. |
| Timing | Submit before 3:30 PM for same business day processing. | Requests after 3:30 PM are done the following business day. |
| No weekend/holiday closing | Choose a normal business day. | Accounts cannot be closed on weekend or holiday. |
| No backdating | Submit before you leave the property. | The City says disconnection cannot be backdated. |
Union City Utility Deposits: Residential, Property Management and Business Accounts
| Account type | City-listed deposit rule | Payment rule |
|---|---|---|
| New residential customer | $150, $250 or $350 depending on soft credit check. | Cashier’s check, money order or cash only. |
| Service fee | $15 non-refundable service fee. | Confirm accepted payment method with Utility Division. |
| Property management company | $200 deposit. | Cashier’s check, money order or cash only. |
| Restaurants, car washes, laundries, gas stations, convenience stores, drug stores | Based on previous consumption. | Confirm estimate before applying. |
| Hotels, motels, apartment complexes, multi-unit properties / shopping centers | Based on previous consumption. | Ask Utility Division for account-specific deposit calculation. |
Union City Water Leak Detection: Meter Side vs Property Side
Union City’s leak page gives a practical meter-check process. The key question is whether the leak is on the City side of the meter or the property owner side of the meter.
| Leak step | What to check | What it means |
|---|---|---|
| Look for signs | Saturated soil, standing water, or water flowing from the meter area. | Possible water leak requiring investigation. |
| Check flow pattern | Consistent flow vs intermittent water. | Consistent flow may indicate a leak; intermittent water may be irrigation runoff or construction nearby. |
| Locate meter | Near curb in front of property, direct line with outside faucet/spigot, or alley behind property. | Meter box is usually marked “water.” |
| Open carefully | Use a tool such as a large screwdriver; do not use fingers; check for insects/animals. | Prevents injury when opening meter box. |
| Property side leak | Leak is on property owner side of the meter. | Property owner is responsible; certified plumber may be needed. |
| City side leak | Leak is on City of Union City side of the meter. | City Water Department crew repairs it, and customer is not charged for water leaking on City side. |
Low Water Pressure in Union City: What to Check First
Union City’s FAQ says low pressure may be due to work on the water system, but if the City is not working on the system, customers should check the service line from the meter to the house for a possible leak. If no leak is found, the pressure regulator inside the house may be clogged and a plumber may be needed.
Call Public Works first
Call 770-306-6855 to ask whether work is being performed on the water system.
Check private plumbing next
If the City is not working nearby, inspect the service line and pressure regulator; Public Works cannot work on private property.
Union City Water and Sewer Fees: Tap, Meter and Sewer Connection Numbers
The City’s Water and Sewer Fees page lists tap fees, meter size fees and sewer fees. Confirm the live page before using these figures for a construction estimate or customer quote.
| Fee type | City-listed amount | Useful note |
|---|---|---|
| Water tap fee | $3,100 | Separate from meter-size fee. |
| Water meter 5/8” x 3/4” | $455 | Common small-meter fee. |
| Water meter 1” | $750 | Confirm size before estimating. |
| Water meter 1 1/2” | $1,325 | Larger meter cost. |
| Water meter 2” | $1,400 | City says it does not sell/install over 2”. |
| Sewer tap fee | $3,400 | Separate from sewer size fee. |
| Sewer size 5/8 x 3/4 | $1,810 | Small sewer size fee. |
| Sewer size 1” | $3,017 | Confirm before construction. |
| Sewer size 2” | $9,655 | Larger sewer fee. |
| Sewer size 8” | $96,553 | Large connection fee; confirm with City. |
Where Union City GA Water Comes From
Union City says it supplies residential, commercial and industrial customers with more than 1.1 million gallons of water per day. Water is purchased from the Atlanta Bureau of Water and comes from the Chattahoochee River. Union City maintains its own water distribution system.
Outdoor Water Use Restrictions
Union City’s FAQ says the City follows guidelines established by the State of Georgia for outdoor water use restrictions. Always check the Georgia Environmental Protection Division for current restrictions before assuming watering is allowed.
Check before watering
Review current EPD restrictions if there is drought, seasonal watering concern or irrigation enforcement risk.
Reduce bill impact
Run irrigation early or late, repair broken heads, and compare usage after watering days if the bill rises.
Union City Utility Billing and Water/Sewer Map
Use 5047 Union Street for City Hall / utility billing and 6524 Landrum Lane for Water and Sewer / Public Services contact. Payment, service application and account tasks usually start with City Hall / Utility Division.
City of Union City — Utility Division / City Hall
Address: 5047 Union Street, Union City, GA 30291.
Phone: 770-964-2288.
Official Union City Water and Utility Links Used in This Guide
Online Payments
Official City page linking utility payment, property tax payment and court citation payment.
Open Online PaymentsBill Payment Information
Official online, phone, mail, drop box, in-person payment, 3% card fee, late and disconnection rules.
Open Payment InfoPay Your Bill Online
Official step-by-step instructions for online utility bill payment and mobile app payment.
Open Online Pay StepsHow to Start or Stop Services
New service, transfer, commercial, property management and account finalization forms.
Open Start/Stop ServiceWater and Sewer
Water source, daily supply, distribution/sewer mileage, educational links and CCR reports.
Open Water and SewerWater Leak Detection
Official meter-side leak detection, property-owner responsibility and City-side repair guidance.
Open Leak DetectionUtility Billing FAQs
Answers for bill pay, leaks, low pressure, water source, meter reads and service stopping.
Open FAQsUnion City Payments
Official utility bill payment site linked from the City online payments page.
Open Payment SiteUnion City Water Department FAQs
How do I pay my Union City GA water bill online?
Use unioncitypayments.com, choose Utility Bills, enter your account number and street number only, click Find, then Pay and Confirm Payment.
What is the Union City water bill phone payment number?
The City lists phone payment at 866-990-9566. You need your account number and street number.
What is the Union City after-hours emergency number?
The City’s Bill Payment Information page says after-hour emergencies should call 770-964-1333.
What number do I call for leaks or low pressure?
Call Public Services at 770-306-6855 for leak assistance, broken meter box lids, low pressure questions and help determining whether the issue is on the City side or property-owner side.
What documents do I need to start Union City water service?
The City lists property ownership proof or rental agreement, Social Security number/tax ID and valid photo ID. All outstanding balances from prior utility accounts in your name must be paid.
How much is the new-service deposit?
New customers are charged a deposit of $150, $250 or $350 depending on a soft credit check, plus a $15 non-refundable service fee. Deposits must be paid by cashier’s check, money order or cash only.
How do I stop Union City water service?
Complete the official Account Finalization form and upload a valid photo ID. Requests after 3:30 PM are completed the next business day; accounts cannot close on weekends or holidays and disconnection cannot be backdated.
What happens if I pay late?
If your bill is not paid by 5 PM on the due date, a 10% late charge is added. Accounts unpaid by 5 PM ten days after due date may be disconnected and charged a $30 service charge.
Who repairs a water leak near the meter?
If the leak is on the property owner side of the meter, the owner is responsible and may need a certified plumber. If the leak is on the City side, a Union City Water Department crew repairs it.
Where does Union City water come from?
Union City says water is purchased from the Atlanta Bureau of Water and comes from the Chattahoochee River. Union City maintains its own water distribution system.
Best Way to Handle a Union City Water Department Task
This page is built for action, not word count. Match the task first, use the official City route, keep your account number and street number ready for payment, and call before relying on mail/drop-box timing if the account is already past due or disconnected.
Editorial note: This guide summarizes official City of Union City, Georgia Utility Division, Bill Payment Information, Start/Stop Service, Water and Sewer, Water Leak Detection, Water and Sewer Fees and Utility FAQ resources for easier public use. Phone numbers, payment vendors, fees, deposits, forms, late/disconnection rules, reconnection timing, tap fees, account procedures and emergency routing can change. Confirm final details directly on official unioncityga.gov, unioncitypayments.com or linked city forms before paying, applying, stopping service, reporting a leak or making account decisions.