Fulton County Water Department 2026: Bill Pay, Login, Service & Emergencies
Fulton County water customers need the right route quickly because the answer changes by location: North Fulton drinking water, South Fulton/Atlanta water, sewer emergencies, billing support, kiosk payment, new service, leak adjustment and irrigation meters are not the same task. This guide turns the official Fulton County water pages into a fast action page with the 8-digit customer/account number requirement, no-fee phone payment route, customer service locations, start-service documents, leak-adjustment proof, and the emergency numbers to use before you call the wrong office.
Choose the Fulton County Water Task You Actually Need
Fulton County Water Billing Contacts That Matter
| Need | Official detail | Use it for |
|---|---|---|
| Water/Sewer Billing Customer Service | 404-612-6830 | Billing, portal, account, payment, meter location and service questions. |
| Business hours | Monday-Friday, 8:30 AM-5:00 PM | Live customer service and office visits. |
| North billing location | 11575 Maxwell Road, Alpharetta, GA 30009 | North customer service center and payment kiosk location. |
| South billing location | 141 Pryor Street NW, Suite 7001, Atlanta, GA 30303 | Government Center customer service/payment counter. |
| New service email | New.Service@fultoncountyga.gov | Submitting account setup application and required documents. |
| Leak adjustment email | Adjustment.Request@fultoncountyga.gov | Submitting repaired-leak adjustment request and proof. |
| North Fulton drinking water emergency | 770-640-3040 | North Fulton drinking water emergencies. |
| Sewer emergency routing | North: 404-612-3061; South: 404-612-3163 | Sanitary sewer concerns and after-hours sewer emergencies. |
How to Pay a Fulton County Water Bill Online
Open the county payment page first
Start at Fulton County Pay Your Water Bill, then use the county-linked payment portal.
Have both 8-digit numbers ready
Fulton says online sign-up requires your 8-digit customer number and 8-digit account number, including leading zeroes. Keep your bill beside you.
Choose card, debit card or e-check
The county says secure online payment can be made by Visa, MasterCard or Discover credit card, Visa or MasterCard debit card, or e-check.
Save payment proof
Save the confirmation number, date, payment method, account number and amount until your billing account updates.
Fulton County Water Bill Payment Options
| Payment method | Official detail | Best for |
|---|---|---|
| Online portal | Secure online payment by card, debit card or e-check. | Fast payment and account tools. |
| Phone payment | Call 404-612-6830, select option 2; no convenience fee listed. | Paying without logging in online. |
| Self-service kiosk | 11575 Maxwell Rd., Alpharetta; Mon-Fri 7:30 AM-6:30 PM and Sat 7:30 AM-noon; no cash. | North-area in-person payment by e-check/card without counter wait. |
| ACH from bank account | Complete ACH application and mail it with a voided check. | Recurring direct bank payment setup. |
| Mail to Water and Sewer Billing and Collections, P.O. Box 105300, Atlanta, GA 30348-5300. | Check payments when due date is not urgent. | |
| In person | Fulton County Government Center, 141 Pryor St., Suite 7001, Atlanta; Mon-Fri 8:30 AM-5 PM. | Cash, checks, money orders and card payments with counter support. |
Fulton Water Billing Portal Login: What Registration Gives You
Registration lets you…
Pay bills online, review transaction/payment history and analyze water usage.
Before registering…
Have a copy of your bill with the 8-digit customer number and 8-digit account number.
Start Fulton County Water / Sewer Service
Fulton County says Water and Sewer Billing manages accounts for residents in North Fulton County, north of the Chattahoochee River. The service area includes Alpharetta and unincorporated sections of Alpharetta, Roswell, Duluth, Milton, Suwannee, Johns Creek and Woodstock.
Download and complete the account setup application
Use the official Start Your Water Service page.
Email or drop off documents
Fulton lists email submission to New.Service@fultoncountyga.gov. Documents may also be dropped at 11575 Maxwell Road, Alpharetta or 141 Pryor Street SW, 7th Floor, Atlanta.
Use the right document set
Owners, tenants, property management companies and realtors have different document requirements. Use the table below before applying.
| Applicant type | Documents Fulton lists | Delay to avoid |
|---|---|---|
| Property owner | New Service Application, settlement statement or recorded deed, government picture ID, and management agreement only if third-party managed. | Submitting an unrecorded ownership document. |
| Tenant | New Service Application, first page of lease with owner/tenant information and lease dates, signature page, and government picture ID. | Owner/management company must have an account before tenant service can be established. |
| Property management company | New Service Application, management agreement with owner information/dates/signatures, and representative photo ID. | Missing signatures or management agreement dates. |
| Realtor | New Service Application, listing agreement or proof of assignment, and realtor photo ID. | No property address or realtor/company details on assignment proof. |
Fulton County Water Service Area: Do Not Use the Wrong Provider
| Where you are | What Fulton says | Best action |
|---|---|---|
| North Fulton, north of Chattahoochee River | Fulton provides drinking water service to North Fulton County. | Use Fulton Water Billing / Water Services. |
| City of Atlanta | Fulton does not directly provide water/sewer service to City of Atlanta residents. | Use City of Atlanta watershed/customer service. |
| Sandy Springs | Water is provided by City of Atlanta. | Use Atlanta water number, not Fulton water billing. |
| South Fulton drinking water | Drinking water is provided by City of Atlanta. | Use Atlanta drinking water customer route. |
| Fulton sewer issue | North and South sewer emergency numbers differ. | Use North 404-612-3061 or South 404-612-3163. |
Fulton County Water and Sewer Emergency Numbers
| Emergency / issue | Official number | Use when… |
|---|---|---|
| North Fulton drinking water emergency | 770-640-3040 | Water main break, drinking water emergency or water concern north of the Chattahoochee. |
| North Fulton sanitary sewer concern | 404-612-3061 | North Fulton sewer issue, including after-hours sewer concerns. |
| South Fulton sanitary sewer concern | 404-612-3163 | South Fulton sewer issue, including after-hours concerns. |
| Sandy Springs drinking water | 404-658-7220 | Sandy Springs drinking water issue; Fulton notes water is provided by City of Atlanta. |
| South Fulton drinking water | 404-658-7220 | South Fulton drinking water issue because Atlanta provides drinking water. |
| Fulton Industrial District stormwater/road concern | 404-612-4223 | Roadway or stormwater concern in Fulton Industrial District. |
Fulton County Water Leak Adjustment Request
Fulton says leak adjustments are available upon qualification for leaks classified as non-routine and not preventable by proper maintenance. A repair statement is required after the leak is repaired.
Use this when…
A non-routine leak was repaired and caused abnormal water/sewer charges.
Do not expect…
The form is not a guarantee. Fulton says any credit usually reduces, not eliminates, the bill.
| Prepare | Why it matters |
|---|---|
| Leak Adjustment Request Form | Required for the county to consider an adjustment. |
| Plumber/contractor repair bill | Fulton says a repair bill must accompany the request when a professional repaired it. |
| Material receipt if self-repaired | If you fixed it yourself, Fulton says material receipts must accompany the request. |
| Account number and service address | Helps match the adjustment request to the correct billing account. |
| Submission route | Email Adjustment.Request@fultoncountyga.gov or submit to listed Alpharetta/Atlanta locations. |
Fulton County Irrigation Meter: When It Can Help
Fulton explains that irrigation water usually does not go back into the sewer system, so a dedicated irrigation meter is not subject to sewer charges and may save money during warmer months.
Fulton County High Water Bill Checklist
Fulton’s Water Services FAQ gives a practical leak-check method: make sure no water is being used, check the leak indicator on your meter, or take a reading and compare it after 1-2 hours with no water use.
| Check | What to do | Why it helps |
|---|---|---|
| Meter leak indicator | Turn off all water inside/outside and watch for a moving triangular dial or leak indicator. | Movement means water is flowing somewhere. |
| Two meter readings | Take a reading, wait 1-2 hours with no water use, then read again. | Changed reading suggests a leak. |
| Toilets | Check silent toilet leaks, flappers and running fill valves. | Toilets can create high bills without obvious outdoor water. |
| Irrigation | Review sprinkler timers, broken heads and outdoor hoses. | Outdoor use can spike bills quickly in warmer months. |
| Meter location | If you do not know where your meter is, call 404-612-6830. | Fulton says customer service can provide meter location help. |
Fulton County Water Billing Map and Visit Checklist
Fulton lists both a north customer service center and a south Government Center location. Use the map for the north location and the buttons for both locations.
North Customer Service Center / Payment Kiosk
Address: 11575 Maxwell Road, Alpharetta, GA 30009. Kiosk is listed at this location and does not accept cash.
Fulton County Water Bill Video Resource
A verified official Fulton County water-bill YouTube embed ID is not available here, so this section uses a safe video resource card instead of a broken search iframe. If you later find an official Fulton County video ID, replace this card with a direct youtube-nocookie.com/embed/VIDEO_ID iframe.
Visual Help for Water Billing Portals
Use videos only for general payment-portal understanding. Final payment, phone, account, fee and emergency rules must come from Fulton County official pages.
Find Related Water Bill Payment Videos
Search for general online water-bill portal tutorials, then return to Fulton’s official portal to pay or manage the account.
Official Fulton County Water Links Used in This Guide
Pay Your Water Bill
Official payment options: online, phone, kiosk, ACH, mail and in-person payment.
Open Pay PageFulton Water Billing Portal
Register, pay bills, review payment history and analyze water usage.
Open PortalBilling Contact Page
North/south customer service locations, phone number and business hours.
Open Contact PageStart Your Water Service
New account application route and required documents for owners, tenants, managers and realtors.
Open Start ServiceEmergency Repairs
Water and sewer emergency routing by North Fulton, South Fulton, Sandy Springs and Fulton Industrial District.
Open Emergency RepairsLeak Adjustment Request
Form and proof requirements for qualified repaired leak adjustments.
Open Leak AdjustmentFulton County Water Department FAQs
How do I pay my Fulton County water bill online?
Use the official Fulton Water Billing portal. Registration needs your 8-digit customer number and 8-digit account number, including leading zeroes.
What is the Fulton County water billing phone number?
Customer service is 404-612-6830. For automated telephone payment, call 404-612-6830 and select option 2.
Is there a convenience fee for phone payment?
Fulton’s payment page says there is no convenience fee for phone payment by e-check, debit card or credit card through 404-612-6830 option 2.
Where is the Fulton County water payment kiosk?
The self-service payment kiosk is at 11575 Maxwell Rd., Alpharetta, GA 30009. Fulton says it can be used Monday-Friday 7:30 AM-6:30 PM and Saturday 7:30 AM-noon, and it does not accept cash.
Where can I pay in person?
Fulton lists in-person payments at Fulton County Government Center, 141 Pryor St., Suite 7001, Atlanta, GA 30303, Monday-Friday 8:30 AM-5 PM.
How do I start Fulton County water service?
Use the official Start Your Water Service page, submit the water/sewer account setup application and required documents, and email them to New.Service@fultoncountyga.gov or drop them at the listed North/South locations.
Does Fulton County serve all Fulton County residents with drinking water?
No. Fulton County says it provides drinking water only to North Fulton County north of the Chattahoochee River. City of Atlanta and some other areas use different drinking water routes.
How do I report a water emergency in North Fulton?
For drinking water emergencies in North Fulton County, call 770-640-3040.
Can I get a leak adjustment?
Possibly. Fulton says adjustments are available upon qualification for non-routine leaks not preventable by proper maintenance. Submit the Leak Adjustment Request Form plus repair proof. The form is not a guarantee of credit.
Does Fulton County offer irrigation meters?
Yes. Fulton says customers may apply for a separate irrigation meter by contacting Simone Rolland at 404-612-0883. The approximate meter and installation cost listed is $2,385.
Best Way to Handle a Fulton County Water Department Task
This page is built for action, not word count. Match your location first, use the correct Fulton or Atlanta route, keep both 8-digit numbers from your bill, and save proof of every payment, application, repair or county contact.
Editorial note: This guide summarizes official Fulton County Government and Fulton Water Billing portal resources for easier public use. Phone numbers, hours, payment options, service-area boundaries, fees, forms, emergency routes and document requirements can change. Confirm final details on official fultoncountyga.gov or waterbilling.fultoncountyga.gov pages before paying, visiting, applying, reporting or making account decisions.