Southaven Water Department 2026: Bill Pay, Login & Customer Service
Southaven water customers usually want a fast answer: where to pay, how to use MySouthaven, which phone number takes payments, where the drop boxes are, what customer/account numbers are needed, how much the card fee is, what to do for a leak adjustment, and who to call when a meter or sewer issue cannot wait. This guide turns the official Southaven Utilities pages into a task-first action page with payment links, addresses, forms, rates, AMI meter details, leak rules, service-transfer warnings and water-quality shortcuts in one place.
Choose the Southaven Water Task You Need Right Now
Southaven Utilities Contacts Users Actually Need
| Need | Official detail | Use this for |
|---|---|---|
| Utilities Department | 662-393-7353 | Utility billing, water services, forms, leaks, meter issues, account unlocks and general water/sewer questions. |
| Emergency contact | 662-393-7353 | Utility emergency routing listed by the City. |
| Utilities fax | 662-280-6538 | Sending utility documents when the City accepts faxed paperwork. |
| Utilities address | 8710 Northwest Drive, Southaven, MS 38671 | City Hall utility payment, utility office reference and forms. |
| Utilities hours | Monday-Friday, 8 AM-5 PM | Calling or visiting during normal working hours. |
| Phone payment | 662-460-4320 | Paying by phone with customer number and account number. |
| City Hall general | 662-280-2489 | General City Hall routing when you are unsure which office handles the issue. |
| Utilities Director | Jeremy Whittle, Director | Department leadership detail listed on the Utilities page. |
How to Pay a Southaven Water Bill Online
Open the official payment page
Start with Southaven’s official Water Bill Payments page or Online Payments page.
Choose the Utilities payment option
The Online Payments page lists Utilities as the route for water/utility bill payment and links to MySouthaven.
Match your account before paying
Confirm the customer name, service address, account number, customer number, amount due and payment method before submitting.
Save proof
Keep the confirmation number, receipt email, date, amount and account/customer number until the payment posts.
Pay a Southaven Water Bill by Phone
Southaven Water Bill Payment Locations and Drop Boxes
| Payment route | Official detail | Best use |
|---|---|---|
| City Hall | 8710 Northwest Drive, Southaven, MS 38671 | Walk-in, drive-through and drop box payment. |
| Drop box | 5813 Pepperchase Drive, Southaven, MS 38671 | Local drop-off route listed by City. |
| Drop box | 3335 Pine Tar Alley, Southaven, MS 38672 | Drop box in parking lot of Parks Building. |
| Online | MySouthaven / Utilities payment route | Fastest online payment with receipt proof. |
| Phone | 662-460-4320 | Phone payment using customer and account numbers. |
Southaven Credit Card Payment Fee
Cards accepted
The City FAQ says Visa, Mastercard, American Express and Discover are accepted in person at City Hall Utility location and online.
Before paying
If paying a large bill by card, factor the processor fee into your total cost before choosing the payment method.
Southaven Utility Forms: Which One Do You Need?
| Form | Use it when | Important detail |
|---|---|---|
| Bank Draft | You want a bank-draft payment setup. | Confirm current enrollment status with Utilities before assuming automatic payment is active. |
| Leak Adjustment | You had a repaired leak and want the City to review an adjustment. | Repair receipt is required; customer must keep paying normally. |
| New Customer or Final | Opening a new utility account or requesting final account handling. | Call Utilities if closing/move date is urgent. |
| Transfer Request | Moving service from one Southaven address to another. | All balances must be paid before transfer is processed. |
| Account Waiver Request | Current customer wants to award/surrender a water service deposit to another person. | New customer profile must be attached. |
Southaven Leak Adjustment: Rules That Matter
| Leak form item | What the form asks for | Why it matters |
|---|---|---|
| Customer details | Name, service address, phone number and customer account number. | Links the request to the correct utility account. |
| Repair details | Date of repair, repaired by, explanation and location of leak. | Shows the leak was found and fixed. |
| Repair receipt | Attach receipt for repairs. | The form requires proof with the request. |
| Payment responsibility | Initial statement that applying does not prevent disconnection and bill must be paid as normal. | Do not stop paying while waiting. |
| Board approval | Acknowledgment that the adjustment must be approved by the board. | Approval is not automatic. |
| Frequency limit | Only one leak adjustment per 12 months. | A second leak in that period may remain fully owed. |
Transfer Request, Final Bill and Account Waiver Notes
| Situation | Official form detail | User action |
|---|---|---|
| Transfer service | Transfer form says all balances must be paid before transfer will be processed. | Pay current balance before submitting transfer. |
| Final bill after transfer | Transfer form says customer will still receive a final bill not in the system at the time of transfer. | Watch for the final bill after move-out; do not assume balance is final at transfer. |
| New address | Transfer form asks for previous address, move-out date, new address, move-in date and billing address if different. | Have both old and new address details ready. |
| Deposit waiver | Account Waiver Request lets a customer award/surrender water service deposit rights to another person. | Attach new customer profile for the person receiving deposit award. |
Southaven Utility Rates: Water, Sewer and Sample Bills
The official FY 2026 utility rate sheet is marked effective 10/1/2023 and says 100 cubic feet equals 748 gallons of water.
| Customer type | Water rate | Sewer rate | Unit note |
|---|---|---|---|
| Residential | $2.89 / 100 cubic feet | $2.96 / 100 cubic feet | 100 cubic feet = 748 gallons |
| Commercial | $3.85 / 100 cubic feet | $4.44 / 100 cubic feet | 100 cubic feet = 748 gallons |
| Residential units used | Water | Sewer | Garbage | Total shown |
|---|---|---|---|---|
| 3 min for 3/4-inch meter | $8.67 | $8.88 | $20.00 | $37.55 |
| 5 | $14.45 | $14.80 | $20.00 | $49.25 |
| 7 | $20.23 | $20.72 | $20.00 | $60.95 |
| 10 | $28.90 | $29.60 | $20.00 | $78.50 |
| 15 | $43.35 | $44.40 | $20.00 | $107.75 |
| 20 | $57.80 | $59.20 | $20.00 | $137.00 |
| 25 | $72.25 | $74.00 | $20.00 | $166.25 |
Southaven Water Meter Upgrade: What Customers Should Know
| User question | Official detail summarized | Practical meaning |
|---|---|---|
| What is AMI? | Advanced Metering Infrastructure sends secure digital meter readings to City software. | Less manual reading and more reliable billing data. |
| Will it cost customers? | The City says there is no cost to customers for the upgrade. | Do not pay someone at the door for an AMI upgrade fee. |
| Why upgrade? | City says it helps reduce missed/inaccurate reads and supports faster service and better information. | Bills should rely more on actual usage. |
| Can it help with leaks? | City says AMI can help identify irregularities in water usage such as leaks. | If usage spikes, call with account details and ask about readings. |
| Will water quality change? | City says there will be no difference in delivery or quality of water after meter upgrade. | The upgrade changes measurement, not the water itself. |
Southaven Water System: Source, Towers and Customers
Southaven Lead Service Line Inventory
| Inventory basis | What the City says | Why it matters |
|---|---|---|
| Meter replacement project | Visual inspections were performed at every meter location during the 2021-2022 system-wide meter replacement project. | This supports the service-line material inventory. |
| Historical records | Water system installation and improvement records document materials used. | Records support material classification. |
| Construction standards | Standards and specifications have prohibited lead materials in the water system. | Explains why no lead inventory category was found. |
Report Southaven Water Billing, Meter, Leak or Sewer Concerns
Utilities RequestTracker
Southaven RequestTracker includes Utilities categories for Sewer and Water Billing/Meters/Leaks.
Use phone for urgent issues
For urgent utility concerns or emergencies, call the Utilities Department at 662-393-7353 instead of waiting on an online request.
What to Say When Calling Southaven Utilities
| Situation | Say this | Have ready |
|---|---|---|
| Phone payment | “I want to pay my Southaven utility bill by phone.” | Customer number, account number, payment method, service address. |
| Online account locked | “My online water bill payment account says it is locked out.” | Customer number, account number, email used, service address. |
| Leak adjustment | “I repaired a leak and need to submit or follow up on a leak adjustment.” | Repair date, repair receipt, leak location, account number, phone number. |
| Transfer / move | “I need to transfer Southaven water service and understand the final bill process.” | Old address, new address, move-out date, move-in date, balance status, deposit info. |
| Turn off for repairs | “I need water turned off for repairs. Is this during normal working hours or after hours?” | Service address, repair time, contact number, plumber details if any. |
Southaven Utilities Department Map and Payment Locations
City Hall / Utilities Department
Address: 8710 Northwest Drive, Southaven, MS 38671. City lists walk-in, drive-through and drop box payment at this location.
| Drop box | Address | Use note |
|---|---|---|
| City Hall | 8710 Northwest Drive, Southaven, MS 38671 | Walk-in, drive-through and drop box payment. |
| Pepperchase | 5813 Pepperchase Drive, Southaven, MS 38671 | City-listed drop box. |
| Parks Building | 3335 Pine Tar Alley, Southaven, MS 38672 | Drop box in parking lot of Parks Building. |
Southaven Water Bill and AMI Meter Video Resource
A verified official Southaven water-payment or AMI YouTube video ID was not available, so this page uses a safe video resource card instead of a broken YouTube search iframe. This keeps the WordPress page clean and avoids embedding unrelated video.
Visual Help for Water Bills, AMI Meters and Leak Checks
Use video only for general learning. Payment, leak adjustment, fees and account decisions should follow the official Southaven pages and forms.
Search Related Utility Billing Videos
Look for general explanations of utility bill portals, AMI meters, leak indicators and account numbers. Do not enter account details on a video-linked site unless it is the official MySouthaven route.
Official Southaven Water Department Links
Utilities Water & Sewer
Main Utilities page with mission, contacts, hours, forms, rates and system links.
Open Utilities PageWater Bill Payments
Payment locations, phone payment, drop boxes and MySouthaven link.
Open Payment PageOnline Payments
Official page listing Utilities, court fines, tickets and other city payment options.
Open Online PaymentsUtility Forms
Bank Draft, Leak Adjustment, New Customer/Final, Transfer and Account Waiver forms.
Open FormsUtility Rates
FY 2026 water, sewer, commercial, residential and sample bill chart.
Open Rates PDFWater Meter Upgrade
AMI meter upgrade details, daily reads, billing accuracy and no-cost customer statement.
Open Meter UpgradeWater System
Water source, wells, treatment plants, towers, customers and CCR link.
Open Water SystemLead Service Line Inventory
City inventory statement on lead, galvanized replacement and unknown service lines.
Open Lead InventoryCitizen RequestTracker
Report water billing, meter, leak or sewer concerns online.
Open RequestTrackerSouthaven Water Department Bill Pay, Login and Customer Service FAQs
How do I pay my Southaven water bill online?
Use the official Water Bill Payments or Online Payments page and choose the MySouthaven utility payment route.
What do I need for Southaven phone payment?
The City lists phone payment at 662-460-4320 and says you need your customer number and account number.
Where can I pay my Southaven water bill in person?
City Hall at 8710 Northwest Drive offers walk-in, drive-through and drop box payment.
Where are Southaven water payment drop boxes?
The City lists drop boxes at City Hall, 8710 Northwest Drive; 5813 Pepperchase Drive; and 3335 Pine Tar Alley in the parking lot of the Parks Building.
What is the Southaven Utilities Department phone number?
The Utilities Department phone number is 662-393-7353. The City also lists this as the emergency number for Utilities, and the fax is 662-280-6538.
How can I unlock my online water bill payment account?
The City FAQ says to call Southaven Utilities Department at 662-393-7353 to unlock a locked online payment account.
Can I pay with a credit card?
Yes. The City FAQ says Visa, Mastercard, American Express and Discover are accepted in person at City Hall Utility location and online. It also lists a 3.95% credit card processor fee with a $2.00 minimum.
How do I request a leak adjustment?
Use the official Leak Adjustment Request form. You need customer details, account number, repair date, leak explanation and location, and a repair receipt. The form says you must keep paying normally, board approval is required and only one leak adjustment is allowed per 12 months.
What are the FY 2026 Southaven utility rates?
The FY 2026 sheet lists residential water at $2.89 per 100 cubic feet and sewer at $2.96 per 100 cubic feet. Commercial water is $3.85 per 100 cubic feet and commercial sewer is $4.44 per 100 cubic feet. The sheet says 100 cubic feet equals 748 gallons.
Does the AMI water meter upgrade cost customers?
No. Southaven’s Water Meter Upgrade page says there is no cost to customers for the AMI upgrade.
Does Southaven have lead service lines?
The City’s Lead Service Line Inventory page says Southaven found no lead service lines, no galvanized requiring replacement service lines and no lead-status-unknown service lines in its inventory.
How much does Southaven charge to turn off water for repairs?
The FAQ says there is no fee during normal working hours, 8 AM to 5 PM Monday through Friday. After-hour or weekend service calls are $25.00 and added to the water bill.
Best Way to Use the Southaven Water Department Page
This page is built for Southaven customers who want direct answers, not filler. Every major task above includes the official phone number, form, rate, payment route, address, warning or next step needed to solve the water bill or utility service issue.
Editorial note: This independent guide summarizes official City of Southaven utility resources for easier public use. Payment vendors, fees, rates, forms, phone routing, office hours, drop box locations, leak adjustment rules, meter project details and service procedures can change. Confirm final details on official Southaven.org or MySouthaven pages before paying, mailing forms, relying on rates, submitting a leak adjustment or making account decisions.