Brookhaven Water Department 2026: Customer Service & Office

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Brookhaven MS water bill, office, cutoff, meter reading, rates and bank draft help

Brookhaven Water Department 2026: Pay Bill, Office, Cutoff & Meter Help

Brookhaven water customers usually need a direct answer, not a long city-directory page: where to pay, who to call, when late charges start, when cutoff usually happens, how returned checks are handled, and why the account-number digits matter for meter reading. This guide pulls the official Brookhaven Mississippi Water Department details into a fast, scan-first format with payment links, office contacts, fee tables, meter-read timing, bank draft steps and practical warnings before a bill becomes a shutoff problem.

💧 Water Dept: 601-833-7721 📍 101 W Chickasaw St ⏰ Mon-Fri 8AM-5PM 💳 Online pay: Mississippi EZPay ⚠️ Cutoff usually 2nd week
Quick answer board

Choose the Brookhaven Water Task You Actually Need

💳 Pay online Use the official Brookhaven Pay Water Bill page, then Mississippi EZPay. EZPay lists City of Brookhaven as a utility bill option.
🏦 Set bank draft Complete the bank draft authorization form and return it with a canceled check or deposit slip. Draft is around the 10th.
⚠️ Avoid cutoff Cutoff is usually the second week of the month. Agreements are handled the first week, not the week of cutoff.
📟 Check meter timing The first two digits of the account number determine meter-read timing around the 5th, 10th, 15th, 20th or 25th.
Official route: For office details, rates, fees, meter-read timing, cutoff rules and contacts, use the official Brookhaven Water Department page. For payment links, use the official Pay Water Bill page, which links to bank draft and online payment.
Official contacts Pay online Bank draft Cutoff and late rules Returned checks Meter-read schedule Minimum bill Rates and fees Tap fees Water divisions Water quality reports Call scripts Map Official links FAQs
Most important warning: Failure to receive a bill does not exempt customers from late charges. If the bill looks missing, call before the 20th instead of waiting for a notice.
Official contacts

Brookhaven Water Department Contacts That Matter

Need Official detail Use this when…
Water Department office 101 West Chickasaw Street, Brookhaven, MS 39601 In-person water bill, service, account, deposit or agreement help.
Water Department phone 601-833-7721 Billing, payment, meter, water/sewer/garbage utility questions.
Water Department email kwatts@brookhaven-ms.gov Water administration or account-related written questions.
Office hours 8:00 AM-5:00 PM, Monday-Friday, closed holidays Planning payment, agreement, deposit or account visits.
Superintendent Jason Markham, 601-754-3188 Water department leadership or operations issue routing.
Water Admin Kayla Watts, 601-835-0026 Billing, administration, customer utility account and water office support.
City number 601-833-1414 General City Hall routing.
City hotline Call or text 601-835-8025 City hotline issues, including garbage pickup questions listed near the water page.
Mailing address PO Box 560, Brookhaven, MS 39602 Mailing City correspondence. Use the latest bill or official instruction for payment-specific mailing.
Routing tip: If the issue is bill timing, returned check, late fee, agreement, deposit or payment, start with 601-833-7721. If you need broader City routing, use 601-833-1414.
At a glance

Brookhaven Water Bill and Service Quick Facts

☎️ Water office 601-833-7721 Billing / service help
📍 Office 101 W Chickasaw Brookhaven MS 39601
⚠️ Cutoff Usually 2nd week Do not wait
📅 Late charge 20th Next workday if weekend
💳 Card fee 3.5% Convenience fee
Minimum bill note: Brookhaven lists a minimum bill for 0-2,000 gallons: Water $18.50, Sewer $18.50, Garbage $32.50, total $69.50.
Online payment

How to Pay a Brookhaven Water Bill Online

The official Brookhaven Pay Water Bill page sends customers to Mississippi EZPay for online payment. Mississippi EZPay lists City of Brookhaven as a utility bill option.

1

Open the official Brookhaven Pay Water Bill page

Start from the City’s official Pay Water Bill page instead of searching random payment ads.

2

Choose the online payment link

Use the official link to Mississippi EZPay. Select the utility bill payment option, then choose City of Brookhaven if prompted.

3

Have the account details ready

Use your current bill for account information, amount due, due date and any customer/account reference needed by the payment portal.

4

Save proof before closing the page

Save the payment date, amount, confirmation number and payment method until the Water Department account shows the payment correctly.

Card payment note: Brookhaven’s official Water Department page says credit and debit cards are accepted with a 3.5% convenience fee.
Bank draft

Brookhaven Water Bill Bank Draft Setup

Bank draft is useful if you want the bill paid automatically without remembering each month’s deadline. Brookhaven says customers can fill out the bank draft authorization form and return it with a canceled check or deposit slip.

Bank draft item Official detail Action
Authorization form Available from the official Pay Water Bill page. Download or open the bank draft authorization form from the City page.
Supporting document Return the form with a canceled check or deposit slip. Do not submit only the form if banking proof is required.
Draft timing Account will draft around the 10th of the month. Keep enough funds available before the 10th.
Risk to avoid Returned payments can trigger returned-check and service charges. Confirm bank account and balance before enrollment.
Bank draft tip: If you recently changed banks, do not assume the old draft will continue. Confirm the updated draft with the Water Department before the 10th.
Cutoff and late rules

Brookhaven Water Cutoff, Late Charge and Agreement Timing

This is the most important part for customers trying to avoid disconnection. The official Water Department page lists exact timing that should be acted on early.

Question Official answer What to do
When is cutoff? Usually the second week of the month. Do not wait until cutoff week to ask for an agreement.
When is late charge applied? On the 20th. If the 20th falls on a weekend, next working day. Pay before the 20th or call before it becomes late.
What if I did not receive a bill? Failure to receive bill does not exempt customers from late charges. Call the Water Department if the bill is missing.
Last day before bill doubles? Last working day of the month. On the 1st of the next month, both bills are due in full. Pay before month-end if you are behind.
Last day to sign an agreement? Agreements are taken the first week of the month; no agreement is made the week of cutoff. Ask during the first week, not after cutoff notices escalate.
Agreement condition Delinquent bill must be paid, and current month bill is due on the 20th or next working day if weekend. Bring enough money to cover the delinquent requirement.
Cutoff-week warning: The official page says no agreement will be made the week of cutoff. If you need help, call during the first week of the month.
Returned checks

Brookhaven Returned Check Rules and Charges

Returned checks can move a customer from “payment problem” to “water off” quickly. Brookhaven lists different handling for NSF checks and account-closed checks.

Returned check situation Official rule Action to avoid shutoff
NSF returned check Customer is notified by door hanger and given until 1:00 p.m. the next day to pay the check amount plus $40 return check fee. Pay immediately after notice; do not wait until end of day.
NSF not paid by deadline Water is turned off and an additional $40 service charge is required to get it back on. Bring full amount plus required charges.
Account closed returned check Water is cut off that day with no notice. Call the Water Department immediately to confirm restoration requirements.
Returned check not paid If check is not paid, it is sent to the District Attorney’s Office for collection. Resolve before it becomes a legal/collection issue.
Fee stack example: A returned check can involve the check amount, $40 returned check fee, and $40 service/reconnect charge if water is turned off.
Meter reading

When Is My Brookhaven Water Meter Read?

Brookhaven says the first two digits of the account number determine when the meter is read. This helps customers understand why bill timing may differ by account group.

First two account digits Approximate meter-read timing Customer tip
10 or 09 Around the 5th of the month Check usage before the first billing group closes.
08 or 07 Around the 10th of the month Good time to look for leaks before bill posts.
06 or 05 Around the 15th of the month Mid-month meter group.
04 or 03 Around the 20th of the month This also lines up near late-fee timing for bills.
02 or 01 Around the 25th of the month Late-month meter group.
High-bill tip: If your meter-read group is later in the month, check outside faucets, toilets and irrigation before the expected read date. Catching a leak before the read can reduce surprise usage.
Minimum bill

Brookhaven Minimum Bill for Water, Sewer and Garbage

The official Water Department page says a minimum bill is water usage of 0-2,000 gallons. The listed minimum components are:

💧 Water $18.50 Minimum component
🚰 Sewer $18.50 Minimum component
🗑️ Garbage $32.50 Minimum component
🧾 Total $69.50 Listed minimum bill
📊 Usage range 0-2,000 gal Minimum usage band
Bill reading tip: If you used very little water but still received a bill, check whether it is simply the minimum water/sewer/garbage amount rather than a usage spike.
Rates and fees

Brookhaven Water and Sewer Rates, Deposits and Service Fees

The official page lists rates and fees updated October 2023. Confirm current amounts before paying or quoting a project, but these rows explain the City’s published structure.

Item Listed amount Why it matters
Water minimum fee $18.50 Base water amount for minimum usage.
Water 2,000-25,000 gal $3.10 per kgal Main residential usage band after minimum.
Water 26,000-1,000,000 gal $3.20 per kgal High-use tier.
Water 1,001,000-2,000,000 gal $3.30 per kgal Very high usage tier.
Water more than 2,001,000 gal $4.60 per kgal Highest listed water tier.
Sewer minimum fee $18.50 Base sewer amount.
Sewer 2,000-25,000 gal $3.45 per kgal Main sewer usage band after minimum.
Sewer 26,000-1,000,000 gal $3.65 per kgal High-use sewer tier.
Sewer more than 1,000,000 gal $3.85 per kgal Highest listed sewer tier.
Late fee 10% of bill Applies when account is late.
Activation fee $10.00 Service activation context.
Reconnect fee $40.00 Restoring water after shutoff.
Return check fee $40.00 Returned payment handling.
Broke lock fee $100.00 Do not tamper with locked service.
After-hours call out $50.00 After-hours service call cost.
Residence deposit $200.00 New residential service deposit.
Business deposit $200.00 Offices and similar business accounts.
Restaurant / medium industry deposit $500.00 Higher-risk/commercial account class.
Multi-unit housing / large industry deposit $1,000.00 Nursing homes, motels, trailer parks and large industry examples listed.
Cost-control tip: If your bill jumps above the minimum range, check usage, toilets, outdoor faucets and meter-read timing before assuming the rate changed.
Tap fees

Brookhaven Water, Sewer, Fire Tap and Irrigation Tee-Off Fees

These fees matter for builders, contractors, commercial users and property owners adding or changing utility service. Confirm current fees with the Water Department before starting work.

Tap / connection item Listed amount Use case
3/4" water tap $1,200.00 Small water service connection.
1" water tap $1,200.00 Small/standard service connection.
2" water tap $3,500.00 Larger service demand.
3" water tap $4,000.00 Commercial or larger service context.
4" water tap $5,000.00 Large service connection.
6" water tap $10,000.00 Large commercial/industrial service.
4" sewer tap $1,000.00 Sewer connection.
6" sewer tap $1,025.00 Larger sewer connection.
8" sewer tap $1,125.00 Larger sewer connection.
6" fire tap $2,075.00 Fire-service connection.
8" fire tap $2,400.00 Large fire-service connection.
3/4" tee-off for irrigation $450.00 Irrigation tee-off.
1" tee-off for irrigation $550.00 Larger irrigation tee-off.
Contractor tip: Before quoting a water/sewer/fire connection, call the Water Department to confirm current tap size, fee, inspection, location and whether any city work order is required.
Water divisions

What the Brookhaven Water Department Actually Handles

The official Water Department page describes several divisions. This helps users route the right issue instead of treating every problem as a billing call.

Division Official role User meaning
Water Plant / Wells Responsible for one water production treatment plant, nine water wells and four water storage facilities; monitored and maintained 24/7/365. Water production, testing, compliance, telemetry, facilities and after-hours emergency support.
Water Transmission Maintains distribution lines, repairs leaks, handles meter repair/meter reading, installs new water service, repairs hydrants, mains and meter boxes, and locates water mains with Mississippi One Call. Leaks, meter boxes, mains, hydrants and new water service work.
Sanitary Sewer Maintains wastewater collection lines, repairs/cleans lines, installs wastewater connection taps, service line clean-outs, repairs manholes and flushes wastewater mains. Sewer line issues, clean-outs, taps, manholes and wastewater maintenance.
Water Administration Prepares billing for water, sewer and garbage, manages utility accounts and complaints, deposits collections, completes work orders, prepares monthly billing reports, handles deposits and mail payments. Bills, deposits, collections, account records, agreements and customer account support.
Practical routing: Billing, deposits and agreements are administration issues. Leaks, meter boxes, hydrants and service lines are water transmission issues.
Water quality

Brookhaven Water Quality Reports, Boil Notices and Cross-Connection Forms

The official Water Department page links to annual water quality reports and public-health related forms. Use these official documents for drinking-water information instead of third-party summaries.

Annual water quality reports

The official page links to recent annual water quality reports, including 2025, 2024, 2023, 2022, 2021 and 2020 report links.

Boil notice and cross-connect

The Water Department page also links to boil water notice information, a cross-connect survey form and the MSDH cross-connect program.

1

Open the official Water Department page

Use Brookhaven Water Department and scroll to the water quality report links.

2

Use the latest report first

Start with the newest annual water quality report for current water testing and compliance information.

3

Use official boil notice information

If there is a boil notice, follow the official boil water notice information linked by the Water Department, not social-media comments.

Call scripts

What to Say When Calling Brookhaven Water Department

Situation Call / use Say this
Billing or payment question 601-833-7721 “I need help with my Brookhaven water account. My account number is [number].”
Missing bill 601-833-7721 “I have not received my bill and want to check balance before late charges apply.”
Bank draft setup Pay Water Bill page + Water Department “I need to set up bank draft and confirm where to submit the form with canceled check or deposit slip.”
Cutoff / agreement 601-833-7721 “I need to ask about an agreement before cutoff week. What balance must be paid today?”
Returned check 601-833-7721 “I received a returned-check notice and need the total amount due before the deadline.”
Garbage not picked up 601-835-8025 “My garbage was not picked up at [address].”
General City Hall routing 601-833-1414 “I need the correct city department for [issue].”
Best call prep: Have your account number, service address, payment date, check number, confirmation number, door hanger notice, meter-read question and callback number ready.
Map

Brookhaven Water Department Map and Visit Checklist

The Water Department is listed at 101 West Chickasaw Street, Brookhaven, MS 39601. City contact pages also list City Hall at the same street address and a mailing address of PO Box 560, Brookhaven, MS 39602.

Brookhaven Water Department / City Hall

Use this map for water bill, account, deposit, agreement, bank draft or in-person service questions.

Open Directions Call Water Department
Visit checklist: Bring account number, bill, payment method, returned-check notice if any, bank draft form, canceled check/deposit slip, photo ID if requested, and enough funds for any required fee or deposit.
FAQs

Brookhaven Water Department Bill Pay, Office, Cutoff and Meter FAQs

What is the Brookhaven Water Department phone number?

The Brookhaven Mississippi Water Department phone number is 601-833-7721.

Where is the Brookhaven Water Department located?

The office is listed at 101 West Chickasaw Street, Brookhaven, MS 39601.

What are Brookhaven Water Department hours?

The official page lists hours as 8:00 AM-5:00 PM, Monday-Friday, closed holidays.

How do I pay my Brookhaven water bill online?

Open the official Brookhaven Pay Water Bill page, then use the Mississippi EZPay link. Mississippi EZPay lists City of Brookhaven as a utility bill option.

Can I set up bank draft for Brookhaven water bills?

Yes. Fill out the bank draft authorization form and return it with a canceled check or deposit slip. The official page says the account drafts around the 10th of the month.

When is the Brookhaven water bill late charge applied?

The late charge is applied on the 20th of the month. If the 20th falls on a weekend, it is applied the next working day.

When is Brookhaven water cutoff?

The official Water Department page says cutoff is usually the second week of the month.

When can I sign a Brookhaven water payment agreement?

The official page says agreements are taken the first week of the month. No agreement is made the week of cutoff.

What happens if a Brookhaven water payment check is returned?

For NSF checks, the customer gets a door hanger and has until 1:00 p.m. the next day to pay the check amount plus a $40 returned check fee. If not paid, water is turned off and a $40 service charge is required to restore it.

When is my Brookhaven water meter read?

The first two digits of your account number determine the meter-read group: 10/09 around the 5th, 08/07 around the 10th, 06/05 around the 15th, 04/03 around the 20th, and 02/01 around the 25th.

What is the Brookhaven minimum utility bill?

The official page lists a minimum bill for 0-2,000 gallons: Water $18.50, Sewer $18.50, Garbage $32.50, for a total of $69.50.

Does Brookhaven charge a card convenience fee?

Yes. The official Water Department page says credit and debit cards are accepted with a 3.5% convenience fee.

Final takeaway

Best Way to Handle a Brookhaven Water Department Task

Use this route: Online payment → official Pay Water Bill page + Mississippi EZPay. Billing/cutoff/agreement/returned check → 601-833-7721. Bank draft → official bank draft form + canceled check/deposit slip. General City routing → 601-833-1414. Garbage pickup issue → City Hotline 601-835-8025.

The fastest way to avoid late fees or cutoff is to know the monthly timing: late charge on the 20th, cutoff usually the second week, agreements only the first week, and bills not received still count. Pay early, call before cutoff week, and keep proof for every payment or bank draft change.

Editorial note: This independent guide summarizes official City of Brookhaven, Mississippi Water Department resources for easier public use. Phone numbers, rates, fees, deposits, payment rules, cutoff timing, meter-read timing, bank draft instructions, tap fees and water-quality report links can change. Confirm final details directly on official brookhaven-ms.gov and msezpay.com pages before paying, signing an agreement, setting bank draft, mailing payment or starting water/sewer work.

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