Independent utility guide: WaterDepartmentGuide.org is not the City of Sand Springs or its Public Works/Utility Services departments. Outages and emergency conditions can change minute by minute. For an urgent water or sewer problem, use the official City phone numbers below rather than relying on an article for live status.
Sand Springs Water Department: Water Outage, Leak & Emergency Help 2026
Sand Springs, Oklahoma • water outage & emergency guide
Water Emergency After Hours? Call 918-246-2595
For a major water leak, water-system problem or sewer emergency after normal business hours, the City of Sand Springs directs customers to 918-246-2595.
During business hours, water leaks and Public Works problems should be reported to 918-246-2588. Questions about your bill, payment or starting/changing water service go to Utility Customer Service at 918-246-2527.
Do not use the City’s online RequestTracker for an urgent major water leak or major sewer issue; the City’s official problem-reporting instructions specifically direct urgent problems to the phone system.
Start here
Sand Springs Water Emergency Quick Facts
Urgent water or sewer problem
Sand Springs Water Emergency Number
After-Hours Water / Sewer Emergency
Use this City-published emergency number when the problem cannot reasonably wait for normal Public Works business hours.
Major Water Leak
Water rapidly flowing from a street, roadway, meter area or suspected public main should be reported promptly.
Major Sewer Issue
The City specifically says not to use its non-emergency online RequestTracker for major sewer problems.
Serious Service Failure
If a system problem is creating property damage, unsafe road conditions or another urgent utility concern, use the emergency phone route.
The utility emergency number is for the water/sewer system. If there is a fire, electrocution risk, serious crash, medical emergency or another immediate threat to life, call 911.
No water / very low pressure
Sand Springs Water Outage: What to Do First
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Check more than one faucet
Try cold water at several fixtures. One failed faucet or fixture does not necessarily mean there is a City water outage.
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Check whether neighbors are affected
If nearby homes also have no water or unusually low pressure, the problem is more likely to involve the public distribution system.
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Look for obvious private-property causes
Confirm that plumbing work, a closed private shutoff valve, frozen plumbing or a private leak is not the obvious reason service stopped.
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Check the City’s Alert Center
Look for an official emergency alert or City announcement. Planned and unplanned conditions can change faster than an evergreen article can be updated.
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Call Public Works if the outage is unexplained
During business hours, call 918-246-2588. After hours, use 918-246-2595 for an urgent water emergency.
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Ask whether a boil advisory applies
A water outage or pressure loss does not automatically mean a boil advisory is in effect. Follow only the specific notice issued by the City or Oklahoma DEQ for your service area.
A system outage, private plumbing issue, meter/service issue and account-related shutoff require different responses. Customer Service handles account questions; Public Works handles leaks and utility-system problems.
Street leak vs. private leak
How to Report a Sand Springs Water Leak
Report water leaks to Public Works during business hours.
918-246-2588Use the City’s emergency water/sewer route.
918-246-2595The City provides RequestTracker for non-emergency reports.
Report a ProblemBilling and water-account questions go to Utility Customer Service.
918-246-2527Clues that the leak may be inside your property
Check common indoor sources
- Running toilet or leaking flapper
- Dripping faucet or shower
- Water-heater pressure relief valve
- Appliance supply line
- Water softener or filtration equipment
Check outdoor/private-side sources
- Irrigation system
- Outdoor spigot
- Private service line
- Pool filling equipment
- Wet or unusually green area in the yard
The City’s utility FAQs specifically warn that indoor leaks can disappear down a sewer drain and outdoor service-line leaks may not always surface visibly in the yard.
Current outage information
How to Check Sand Springs Water Outage Alerts
City Alert Center
Use the Alert Center for emergency alerts published by the City. Do not rely on a cached search result or this article for live outage status.
Check Alert Center →CivicReady
The City says CivicReady can send emergency alerts and other notifications by phone call, text and/or email.
Emergency Alert Signup →Notify Me
Subscribe for general City news, Alert Center notices, News Flash posts and other updates by email or SMS.
Open Notify Me →A water-main break can occur after an article is published. The safest design is to send readers to the City’s live Alert Center and emergency telephone line for current conditions.
If officials issue an advisory
Sand Springs Boil-Water Notice: What Should You Do?
A water outage, main break or pressure drop does not automatically mean every customer is under a boil-water order. Wait for an official Sand Springs or Oklahoma Department of Environmental Quality notice identifying the affected customers and instructions.
During a Boil Advisory
- Use bottled water or properly boiled water for drinking.
- Use safe water for preparing food and beverages.
- Use safe water for brushing teeth.
- Use safe water for making ice.
- Follow special instructions for infant formula.
- Follow the actual advisory for dishwashing and bathing instructions.
How Oklahoma DEQ Says to Boil Water
- Bring the water to a full rolling boil.
- Continue boiling for 1 minute.
- Remove it from heat and allow it to cool.
- Store cooled water in a clean, sanitized, covered container.
Oklahoma DEQ advises customers to boil tap water even when it has passed through a typical kitchen or household water filter.
If officials issue a do not drink or do not use advisory instead of a boil advisory, follow that notice exactly. Boiling water contaminated with some chemicals or lead does not make it safe.
When water comes back
What to Do After Sand Springs Water Service Is Restored
If an official boil advisory was issued, do not stop following it simply because water pressure returns. Wait until the responsible agency says the advisory has been lifted.
Flush Faucets
Oklahoma DEQ’s post-advisory guidance recommends flushing cold-water faucets for approximately five minutes after an advisory is lifted or service is restored.
Discard Old Ice
Discard ice made during the affected period and follow DEQ guidance for purging the ice-maker supply line.
Check Filters
Consider replacing faucet, refrigerator or in-line water filters according to manufacturer instructions after the system is flushed.
Clean Aerators
Remove and clean faucet aerators as part of the post-advisory flushing process.
Run Appliances
DEQ provides specific post-advisory guidance for dishwashers, refrigerator dispensers and other water-connected appliances.
Expect Temporary Discoloration
Hydrant and household flushing can temporarily stir mineral deposits. Follow the City’s instructions if discoloration persists or appears unusual.
After a leak or unusual usage
High Water Bill After a Leak or Outage
Call Utility Customer Service
Questions about utility charges, paying a bill or changing water service belong with Customer Service:
The customer-service office is at 100 E Broadway, first floor.
Leak During Winter Can Affect Sewer Billing
Sand Springs calculates residential sewer volume using average water consumption from December, January and February.
The City’s FAQ says a customer whose winter leak affected the calculation may contact Utility Customer Service to request a recalculation after the leak is repaired and usage returns to normal.
Sand Springs says its meter endpoint records historical water consumption on an hourly basis and City staff downloads meter information electronically for billing. That consumption history can be useful when investigating unusual usage.
Common high-bill causes listed by the City
Why an outage can affect a wide area
How the Sand Springs Water System Works
The City says it operates its own water supply and treatment facilities rather than relying on another municipality for all treated water. Most raw water comes from Skiatook Lake under a joint operating arrangement with the City of Sapulpa, while Shell Creek Lake is a secondary source.
Repairs, valve operations, hydrant flushing and other distribution work can temporarily affect pressure or water appearance. Use official City notices for the cause of a specific event.
Outage vs. water-quality issue
Water Looks, Smells or Tastes Different After Work on the System
Cloudy Water
Air introduced during repairs or flushing can sometimes make water appear cloudy. If it does not clear or there are other concerns, contact Public Works.
Chlorine Odor
Sand Springs periodically performs temporary disinfection-process adjustments and hydrant flushing. The City has previously warned customers that these maintenance periods can produce a noticeable chlorine taste or odor.
Discolored Water
System flushing can stir deposits. Avoid assuming discoloration is safe or unsafe based only on appearance; contact the City if the condition persists or an advisory has been issued.
The City has specifically advised customers using tap water for kidney dialysis or aquariums to obtain appropriate professional or equipment-supplier guidance during temporary disinfection-process changes.
Phone & address directory
Sand Springs Water Department Contact Information
Utility Services / Customer Service
Sand Springs Municipal Building
100 E Broadway
1st Floor
Sand Springs, OK 74063
Published office hours: 8:00 a.m.–5:00 p.m.
The City’s 2025 utility-bill guide identifies in-person billing assistance as available Monday through Friday, 8:00 a.m.–5:00 p.m.
Public Works Department
13101 W 46th Street
Sand Springs, OK 74063
Phone: 918-246-2588
Public Works includes Water Maintenance & Operations, Water Treatment, wastewater, engineering and other infrastructure divisions.
Directions
Sand Springs Utility & Public Works Maps
Utility Customer Service
100 E Broadway, 1st Floor, Sand Springs, OK 74063
Billing / service: 918-246-2527
Open DirectionsPublic Works Department
13101 W 46th Street, Sand Springs, OK 74063
Water leaks: 918-246-2588
Open DirectionsOne-screen decision guide
Who Should You Call for Each Sand Springs Water Problem?
| Problem | Best First Contact | Phone / Route |
|---|---|---|
| Large water leak during business hours | Public Works | 918-246-2588 |
| Major water leak after hours | After-hours utility emergency | 918-246-2595 |
| Major sewer issue after hours | After-hours utility emergency | 918-246-2595 |
| Water bill question | Utility Customer Service | 918-246-2527 |
| Start / change water service | Utility Customer Service | 918-246-2527 |
| Non-urgent public-works issue | RequestTracker | Online Report |
| Possible boil advisory | City Alert Center / Public Works | Check Alerts |
| Immediate threat to life | Emergency services | 911 |
Outage or disconnected account?
Water Service Connection, Deposit & Reconnection Basics
Minimum Deposit
The City’s current water-service page lists a $100 minimum residential deposit and $100 minimum commercial deposit.
Connection Fee
The City states that a $25 connect fee is added to the first bill for new service.
Second Trip
If a City employee cannot safely leave service on because a faucet is open and another trip is required, the City states a $25 service charge applies.
The City says new service is normally connected on the business day following receipt and acceptance of the application, or can be scheduled for a future date.
Understand outage notices
Sand Springs Water Emergency Terms
- Water Outage
- A temporary loss of water service caused by maintenance, a main break, equipment failure, valve work or another distribution-system event.
- Low Pressure
- A reduction in system pressure. It can occur during repairs, heavy demand, flushing or another distribution-system condition.
- Boil Advisory / Boil Order
- An official notice directing affected customers to use bottled water or water brought to a rolling boil for the specified period and uses.
- Public Works
- The Sand Springs City department responsible for water maintenance, water treatment, wastewater, streets and other public infrastructure.
- Utility Customer Service
- The City function handling utility billing, payment processing, meter-account information and water-service changes.
- CivicReady
- The emergency-notification system Sand Springs uses to send qualifying emergency alerts and other notifications by phone, text and/or email.
- RequestTracker
- The City’s online reporting system for non-emergency concerns. The City says not to use it for urgent major water leaks or major sewer issues.
- Electronic Meter Endpoint
- A device attached to the water meter that records usage history and allows City staff to obtain meter information electronically.
Frequently searched questions
Sand Springs Water Department Outage & Emergency FAQs
1. What is the Sand Springs water emergency phone number?
For an urgent water or sewer emergency after normal business hours, the City of Sand Springs lists 918-246-2595. During business hours, water leaks and Public Works problems can be reported at 918-246-2588.
2. Who do I call if my water is out in Sand Springs?
First check whether the problem affects multiple fixtures and nearby properties. Check the City’s official Alert Center for notices. If the outage remains unexplained, call Public Works at 918-246-2588 during business hours or 918-246-2595 for an urgent after-hours water emergency.
3. How do I report a water leak in Sand Springs?
The City directs water-leak reports to Public Works at 918-246-2588 during business hours. For a major after-hours water emergency, call 918-246-2595. Non-urgent concerns can be submitted through the City’s RequestTracker.
4. Is there a Sand Springs water outage map?
The City provides an official Alert Center and emergency-notification tools rather than this guide maintaining a live outage map. Check the Sand Springs Alert Center and CivicReady/Notify Me services for current official notices, then call Public Works if your outage is not explained.
5. How do I sign up for Sand Springs water emergency alerts?
The City uses CivicReady for emergency alerts and other notifications. Subscribers can receive qualifying emergency notifications by phone call, text message and/or email. The City’s Notify Me service also provides Alert Center and News Flash subscription options.
6. What should I do during a Sand Springs boil-water advisory?
Follow the specific official notice for your address. Oklahoma DEQ guidance says to use bottled water or bring tap water to a full rolling boil for one minute before using it for drinking and other uses identified in the advisory. Continue following the notice until officials say it has been lifted.
7. What should I do after water service is restored?
If a boil advisory was issued, keep following it until it is officially lifted. Oklahoma DEQ’s post-advisory guidance recommends flushing household plumbing and addresses cleaning aerators, purging refrigerator water lines, discarding affected ice and checking household filters after the advisory ends.
8. What is the Sand Springs Utility Customer Service phone number?
For water-bill charges, payment questions or setting up or changing water service, call Sand Springs Utility Customer Service at 918-246-2527. The customer-service office is at 100 E Broadway, first floor, Sand Springs, OK 74063.
9. Can a water leak affect my Sand Springs sewer bill?
Yes. Residential sewer billing uses average water consumption from December, January and February. The City’s utility FAQ says customers whose winter leak affected the calculation may contact Utility Customer Service to request a recalculation after the leak is repaired and water use returns to normal.
10. Where does Sand Springs get its drinking water?
The City states that most raw water comes from Skiatook Lake through a joint operating arrangement with the City of Sapulpa. Shell Creek Lake serves as a secondary raw-water source. Sand Springs operates its own water-treatment facilities.
Official verification