San Angelo Water Services, Customer Service Phone, Leak Reporting, Billing Help and Water Programs
If you need San Angelo water service help, this guide gives you the right phone number for billing, account support, water leaks, outages, water waste reporting, payment options, service setup, water conservation resources and official City programs.
City of San Angelo Water Utilities has separate routes for customer service, billing, payment, water service setup, water leaks, outages, water waste complaints and water conservation information.
☎️ Billing, account, leak or water program?
Billing and accounts: Call 325-657-4323 for Water Customer Service.
Leaks, breaks or outages: Call 325-657-4295. The City lists this as a 24-hour Water Distribution line.
Waste of water: Call 325-657-4409 to report water waste or watering violations.
San Angelo Water Department Services Quick Facts
The official Water Customer Service office is located at 301 W. Beauregard Ave., City Hall Annex, first floor, San Angelo, TX 76903. The main Water Customer Service phone number is 325-657-4323, and listed hours are Monday through Friday, 8 a.m. to 5 p.m.
For water leaks, breaks or outages, use 325-657-4295. For reporting waste of water, use 325-657-4409. Payment by mail goes to City of San Angelo Utility Billing/Collections, P.O. Box 5820, San Angelo, TX 76902.
What This San Angelo Water Services Guide Covers
San Angelo Water Customer Service Phone, Address and Hours
For most water account needs, call 325-657-4323. This is the official Water Customer Service contact for billing and account-related support.
The office is located at 301 W. Beauregard Ave., City Hall Annex, first floor, San Angelo, TX 76903. Listed office hours are Monday through Friday, 8 a.m. to 5 p.m.
Call for billing or account help
Call 325-657-4323 for water account, billing, payment, balance, service setup or customer service questions.
Visit the office only when needed
For in-person help, use the City Hall Annex first floor address at 301 W. Beauregard Ave.
Bring correct documents
Bring your account number, service address, photo ID, lease/closing document if starting service, payment confirmation and any notice you received.
How to Pay a San Angelo Water Bill
The City’s Pay/Purchase page lists payment options for water bills. Customers can call Water Customer Service at 325-657-4323 and select the option to make a payment over the phone. Long-distance users may call 855-419-2758.
Payment by mail can be sent to City of San Angelo Utility Billing/Collections, P.O. Box 5820, San Angelo, TX 76902. A payment drop box is listed on the south side of the City Hall Annex at 301 W. Beauregard Avenue.
Open official payment guidance
Use the official San Angelo Pay/Purchase page for water bill payment instructions.
Pay by phone if needed
Call 325-657-4323 and select the payment option. Long-distance users may call 855-419-2758.
Mail payment carefully
Mail payments to City of San Angelo Utility Billing/Collections, P.O. Box 5820, San Angelo, TX 76902.
How to Report San Angelo Water Leaks, Breaks or Outages
For active leaks, water breaks or outages, call 325-657-4295. The City’s Emergency & Utility Contacts page lists Water Distribution at this number as a 24-hour line for water leaks, breaks or outages.
Water leak or outage
Use the 24-hour Water Distribution number for leaks, breaks or outages.
325-657-4295Safety first
Stay away from water near electrical hazards, road washouts or traffic.
Avoid unsafe areasIdentify what you see
Say whether it is a leak, water break, outage, low pressure, meter leak, street flooding or possible main break.
Call Water Distribution
Call 325-657-4295 for leaks, breaks or outages.
Give exact location
Provide the address, cross street, direction of water flow, whether traffic is affected and your callback number.
Set Up, Move or Stop San Angelo Water Service
For new water service, moving service, stopping service, account changes or billing setup, contact Water Customer Service at 325-657-4323. The Water Utilities page links to “Set up water service” as an official customer action.
Prepare your service address
Have the property address, move-in or move-out date, phone number, email address and applicant information ready.
Call Water Customer Service
Call 325-657-4323 to ask what application, deposit, ID or proof of occupancy is required.
Save confirmation
Keep the start date, stop date, confirmation number, representative notes and final bill details.
Report Waste of Water or Watering Violations in San Angelo
The San Angelo Water Utilities page lists 325-657-4409 for reporting waste of water. This route is useful when you need to report watering violations, water running into the street, excessive irrigation runoff or other visible waste concerns.
Document the location
Write down the address, nearby intersection, time observed and what type of water waste you saw.
Call the water waste number
Call 325-657-4409 to report waste of water.
Give practical details
Explain whether it is sprinkler runoff, watering outside allowed schedule, broken irrigation, water flowing into street or another concern.
San Angelo Water Programs, Conservation and Customer Resources
San Angelo Water Utilities provides several public-facing resources, including water service setup, water bill payment, water shutoff guidance, watering violation reporting, Consumer Confidence Reports, fee schedules and water conservation information.
| Program / resource | Official route | Best for |
|---|---|---|
| Water Customer Service | 325-657-4323 | Bills, payments, accounts and water service questions. |
| Water leaks / outages | 325-657-4295 | Leaks, breaks, outages and distribution emergencies. |
| Water waste reporting | 325-657-4409 | Water waste and watering violations. |
| Consumer Confidence Reports | Water Utilities page | Annual drinking water quality information. |
| Fees and charges | Schedule of fees and charges | Checking current charges, deposits or service fees. |
San Angelo Water Quality and Consumer Confidence Reports
The Water Utilities page links to Consumer Confidence Reports. These annual reports help customers review drinking water quality information and understand testing results published by the City.
Open Water Utilities resources
Use the official Water Utilities page and select Consumer Confidence Reports.
Review the report year
Check the report year, service area, detected contaminants, testing terms and any special notices.
Call if your concern is urgent
If your issue is low pressure, outage, discoloration tied to a break, or a water line problem, call the appropriate City water line rather than only reading the report.
San Angelo Water Fees, Charges and Account Notes
The Water Utilities page links to a schedule of fees and charges. Because rates, fees, deposits, reconnect charges and service rules can change, check the official City page before making a payment decision or writing guidance for tenants, buyers or customers.
Check the official fee schedule
Use the Water Utilities page and open the schedule of fees and charges for current details.
Call Customer Service for account-specific fees
Call 325-657-4323 if your question is about your exact balance, late fee, deposit, transfer, reconnect or final bill.
Keep account proof
Save bills, receipts, confirmation numbers, repair invoices and service change documents.
Quick Checklist Before Calling San Angelo Water Customer Service
Prepare these details before contacting Water Customer Service, Water Distribution, or the water waste reporting number. It helps the City route your question faster.
| Check | What to prepare |
|---|---|
| Account number | Water account number from your bill if you have one. |
| Service address | Full address, apartment/unit number and nearest cross street. |
| Issue type | Billing, payment, service setup, leak, outage, water waste, water quality or fee question. |
| Visible signs | Water in street, low pressure, no water, broken pipe, sprinkler runoff or meter concern. |
| Timing | When the issue started, whether neighbors are affected and your callback number. |
What to Say When Calling San Angelo Water Department
A clear call helps staff route you to Customer Service, Water Distribution, payment support, conservation/waste reporting or another City department.
| Detail to give | Example wording | Why it helps |
|---|---|---|
| Account or address | “My service address is 123 Main Street.” | Helps find account or field location. |
| Issue type | “This is a water bill question / leak / outage / water waste report.” | Routes the call correctly. |
| Visible problem | “Water is flowing across the street near…” | Shows urgency for Water Distribution. |
| Payment proof | “My payment confirmation number is…” | Helps billing research faster. |
| Callback | “My callback number is…” | Needed if staff need follow-up details. |
San Angelo Water Customer Service Office Map
San Angelo Water Customer Service is located at 301 W. Beauregard Ave., City Hall Annex, first floor, San Angelo, TX 76903. For billing and account questions, call 325-657-4323 before visiting if you need to confirm documents, payments or account requirements.
San Angelo Water Customer Service — City Hall Annex
Use this map for office location reference. For water leaks or outages, call the reporting line instead of visiting first.
Official San Angelo Water Department Links and Resources
Use these official City of San Angelo resources for water customer service, billing, payment, leaks, outages, water waste, water reports and service support.
Water Utilities
Main City page for water contact information and water utility resources.
Open Water UtilitiesWater Customer Service
Billing office phone, address, fax, manager and hours.
Open Customer ServicePay / Purchase
Official water bill payment options by phone, mail and drop box.
Open Payment OptionsEmergency Utility Contacts
Water Distribution 24-hour line for leaks, breaks or outages.
Open Emergency ContactsStaff Directory
Water Customer Service directory page with address and phone.
Open DirectoryWater Utilities Directory
Directory page with water customer service and extra contact information.
Open Utilities DirectorySan Angelo Water Department Services and Phone FAQs
What is the San Angelo Water Department phone number?
For Water Customer Service, call 325-657-4323.
Where is San Angelo Water Customer Service located?
The office is located at 301 W. Beauregard Ave., City Hall Annex, first floor, San Angelo, TX 76903.
What are San Angelo Water Customer Service hours?
Hours are listed as Monday through Friday, 8 a.m. to 5 p.m.
How do I report a San Angelo water leak or outage?
Call 325-657-4295 to report water leaks, breaks or outages. The City lists it as a 24-hour Water Distribution line.
How do I report waste of water in San Angelo?
Call 325-657-4409 to report waste of water or watering violations.
How do I pay my San Angelo water bill by phone?
Call Water Customer Service at 325-657-4323 and select the option to make a payment by phone. Long-distance users may call 855-419-2758.
Where do I mail a San Angelo water bill payment?
Mail payment to City of San Angelo Utility Billing/Collections, P.O. Box 5820, San Angelo, TX 76902.
Where is the San Angelo water payment drop box?
The City lists a payment drop box on the south side of the City Hall Annex at 301 W. Beauregard Avenue. Use check or money order, not cash.
Does San Angelo Water Utilities publish water quality reports?
Yes. The Water Utilities page links to Consumer Confidence Reports for drinking water quality information.
Is San Angelo Water Department the same as Concho Rural Water?
No. City of San Angelo Water Utilities serves City customers. If your bill is from another provider, contact that provider directly.
Best Way to Reach San Angelo Water Help in 2026
For water bills, payments, service setup and account support, call San Angelo Water Customer Service at 325-657-4323 or visit 301 W. Beauregard Ave., City Hall Annex, first floor during listed office hours.
For leaks, breaks or outages, call 325-657-4295. For waste of water or watering violations, call 325-657-4409. For water quality reports, payment options and service links, use official City of San Angelo pages.
Editorial note: This guide is informational and helps San Angelo residents find official water service contacts faster. Phone numbers, office hours, payment rules, fees, water restrictions and service procedures can change, so always confirm final details directly on official SanAngelo.gov pages before paying, visiting or making service decisions.