Evansville Water Department Customer Service, Office Hours, Bill Pay and Emergency Help
If you need Evansville Water Department customer service, the EWSU office address, lobby hours, online bill pay, MyWater EWSU app help, start or stop service, payment arrangements, assistance programs or the correct emergency phone number, this guide gives you the official route.
Evansville Water and Sewer Utility, commonly searched as Evansville Water Department or EWSU, handles water/sewer customer service, account billing, payments, start/stop service, reconnect service, payment arrangements, leak adjustment, assistance programs and emergency reporting.
☎️ Billing, office visit, payment or emergency?
Bill/account issue: Call Customer Service at 812-436-7846 during phone hours.
Urgent field issue: Call 812-421-2130 at any time for discolored water, a water line break or sewer emergency.
Online account/payment: Use the official Ways to Pay page and MyWater EWSU options.
Evansville Water Department Customer Service and Office Quick Facts
The official EWSU contact page lists Customer Service phone as 812-436-7846. The office address is 1 N.W. Martin Luther King Jr. Boulevard, Room 104, Evansville, IN 47708-1833.
EWSU lists both phone hours and lobby hours as Monday through Friday, 7:30 a.m. to 4:00 p.m.. For urgent field issues, EWSU lists an emergency line at 812-421-2130.
What This Evansville Water Customer Service Guide Covers
Evansville Water Department Customer Service Phone Number
For Evansville water bill, sewer bill, account, payment, start/stop service, payment arrangement or customer support questions, call 812-436-7846.
Call during customer service hours
Call 812-436-7846 Monday through Friday, 7:30 a.m. to 4:00 p.m.
Use the emergency line for urgent field problems
If the issue is discolored water, a water line break or sewer emergency, call 812-421-2130 instead.
Use online forms for non-urgent requests
EWSU provides online forms for payment arrangements, leak adjustment, start/stop service and customer support programs.
Evansville Water and Sewer Utility Office Address and Lobby Hours
The official office address is 1 N.W. Martin Luther King Jr. Boulevard, Room 104, Evansville, IN 47708-1833. This is inside the Civic Center Complex.
EWSU lists lobby hours as Monday through Friday, 7:30 a.m. to 4:00 p.m.. Call first if your issue is time-sensitive, involves service disconnection or needs special documents.
Customer Service Office
Civic Center Complex, Room 104.
1 N.W. MLK Jr. BlvdLobby Hours
Phone and lobby support during listed weekday hours.
Mon-Fri 7:30am-4pmHow to Pay an Evansville Water Bill
EWSU provides multiple payment routes through the official Ways to Pay page. Customers can use MyWater EWSU app options, online payments, recurring payments, autopay, text-to-pay and payment reminders.
Open the official Ways to Pay page
Use EWSU Ways to Pay before entering payment details.
Choose your payment method
Use the MyWater EWSU app, online payment, autopay, recurring payment or text-to-pay option based on your preference.
Prepare account details
Have your account number, service address, customer name and payment method ready.
Save confirmation
Keep the confirmation number, paid amount, date and payment method until the account updates.
MyWater EWSU App and Online Account Help
The official Ways to Pay page says the MyWater EWSU app lets customers access their account on a mobile device for quick and secure one-time or recurring payments. It also mentions autopay, text-to-pay and payment reminders.
| Feature | How it helps | Best user |
|---|---|---|
| One-time payment | Pay without setting a recurring schedule. | Occasional online payer. |
| Recurring payment | Helps avoid missed monthly payments. | Regular account holder. |
| Autopay | Automatically pays when set up correctly. | Customers who want less manual tracking. |
| Text-to-pay | Make a payment from a phone or smart device. | Mobile-first users. |
| Payment reminder | Sends a text before the bill due date. | Customers avoiding late payments. |
Start, Stop, Split or Reconnect Evansville Water Service
EWSU provides official routes for start or stop service, split service and reconnect service. Use official forms and contact Customer Service if your situation involves a move, property manager, split service, disconnection or reconnection.
Use official start or stop service route
Start from the official EWSU account and billing section for reconnect service and related service forms.
Call Customer Service if timing matters
Call 812-436-7846 if you are moving soon, service is disconnected, or account timing is urgent.
Keep faucets and valves off for reconnection
EWSU reconnect guidance says customers should make sure all valves and faucets are off during reconnection to avoid running water.
Expect reconnection timing and fee rules
EWSU says reconnections typically occur the same day but can take up to 24 hours, and a reconnection fee may be added to the account.
Evansville Water or Sewer Emergency Phone Number
To report discolored water, a water line break or a sewer emergency at any time, EWSU says to call 812-421-2130.
Emergency Line
Use for discolored water, water line breaks or sewer emergencies.
812-421-2130Customer Service
Use for billing, accounts, payment support and normal customer help.
812-436-7846Give exact location
Provide address, cross street, visible water/sewer issue, road hazard and callback number.
Describe the urgency clearly
Say whether it is discolored water, a line break, sewer backup, active flooding, low pressure or a public safety issue.
Stay away from unsafe areas
Do not enter flooded streets, sewage areas, sinkholes, construction zones or water near electrical hazards.
Evansville Water Payment Arrangement and Shutoff Help
EWSU says customers can request a payment arrangement through the payment arrangement request process. The important timing rule is to contact EWSU at least two days before the shutoff date so the request can be processed before service disconnection.
Act before the shutoff date
Do not wait until after service is disconnected. Contact EWSU before the shutoff date passes.
Use the official arrangement request
Use the official Payment Arrangements page and follow the request process.
Call Customer Service if urgent
Call 812-436-7846 if the shutoff date is close or you need help understanding arrangement options.
Evansville Water Bill Relief, Leak Repair and Payment Assistance
EWSU customer support programs are designed to help eligible customers reduce utility costs. EWSU lists customer support programs including the Leak Repair Program, Bill Relief Program and Payment Assistance.
Check customer support programs
Open the official Customer Support Programs page.
Review leak repair help
EWSU says eligible qualified households may receive a free water leak inspection by a licensed plumber and small plumbing repairs under program rules.
Check bill relief
The Bill Relief Program may help eligible residential customers reduce their water bill under the current program rules.
Ask before disconnection
If you cannot pay before disconnection, contact Customer Service at 812-436-7846 before the scheduled date.
Evansville Boil Advisories, Projects and Service Alerts
EWSU maintains active projects and advisories information. The project and advisory resources help customers check road closures, detours, boil advisories, recently lifted boil advisories and major infrastructure projects.
Open active projects and advisories
Use the official Active Projects & Advisories page.
Check your exact area
Boil advisories or project impacts may apply only to selected streets or neighborhoods.
Wait for official lifted notice
Do not assume an advisory is over because water pressure returns. Use official advisory updates.
Checklist Before Calling Evansville Water Customer Service
Prepare the right details before calling EWSU so the representative can locate your account or route the issue quickly.
| Check | What to prepare |
|---|---|
| Account number | Your EWSU account number from your bill or online account. |
| Service address | Full service address and unit number if any. |
| Issue type | Bill pay, account, start/stop, reconnect, payment arrangement, leak adjustment, emergency or advisory. |
| Payment proof | Confirmation number, amount, date and payment method if payment is involved. |
| Emergency details | Exact location, visible water/sewer issue, road hazard, start time and callback number. |
| Assistance documents | Shutoff notice, income proof, ID and program documents if applying for assistance. |
What to Say When Calling Evansville Water and Sewer Utility
A clear first sentence helps EWSU route your call between billing, payment, customer service, emergency, assistance or service requests.
| Situation | Example wording | Best route |
|---|---|---|
| Water bill / account | “I need help with my EWSU water and sewer bill or account.” | 812-436-7846 |
| Payment arrangement | “I need to request a payment arrangement before my shutoff date.” | Payment arrangement page / Customer Service |
| Start or stop service | “I need to start, stop or reconnect water service at this address.” | EWSU service forms / Customer Service |
| Discolored water or line break | “I am reporting discolored water or a water line break at this exact location.” | 812-421-2130 |
| Bill assistance | “I need information about EWSU customer support programs or bill relief.” | Customer Support Programs / Customer Service |
Evansville Water and Sewer Utility Office Map
The customer service office is listed at 1 N.W. Martin Luther King Jr. Boulevard, Room 104, Evansville, IN 47708-1833. Use this map for office location reference before visiting.
Evansville Water and Sewer Utility Customer Service
Use this map for the Civic Center Complex customer service location. Call 812-436-7846 before visiting if your issue is urgent or account-sensitive.
Official Evansville Water Department Customer Service and Office Links
Use these official Evansville Water and Sewer Utility resources for customer service, bill pay, office hours, payment arrangements, assistance programs, emergency reporting, start/stop service and advisories.
EWSU Contact
Customer service phone, lobby hours, office address and emergency line.
Open Contact PageCity Water & Sewer Utility
Official City department page with Water & Sewer Utility contact details.
Open City DepartmentWays to Pay
Payment options, MyWater EWSU app, autopay, text-to-pay and reminders.
Open Ways to PayPayment Arrangements
Request arrangement before shutoff date and review payment arrangement rules.
Open ArrangementsCustomer Support Programs
Bill relief, leak repair and payment assistance program overview.
Open Support ProgramsLeak Repair Program
Leak inspection and small repair program information for eligible customers.
Open Leak RepairLeak Adjustment
Request a future bill adjustment after a repaired leak, where eligible.
Open Leak AdjustmentActive Projects & Advisories
Boil advisories, project map, road closures and active infrastructure alerts.
Open AdvisoriesReconnect Service
Reconnect service instructions, timing and customer preparation guidance.
Open ReconnectEvansville Water Department Customer Service and Office FAQs
What is the Evansville Water Department customer service phone number?
Evansville Water and Sewer Utility customer service phone number is 812-436-7846.
Where is the Evansville Water and Sewer Utility office?
The office is located at 1 N.W. Martin Luther King Jr. Boulevard, Civic Center Complex, Room 104, Evansville, IN 47708-1833.
What are EWSU customer service office hours?
EWSU lists phone hours and lobby hours as Monday through Friday, 7:30 a.m. to 4:00 p.m..
What is the Evansville water or sewer emergency number?
To report discolored water, a water line break or a sewer emergency at any time, call 812-421-2130.
How do I pay my Evansville water bill online?
Use the official EWSU Ways to Pay page and MyWater EWSU options for online payment, autopay, text-to-pay, recurring payments and reminders.
Can I request a payment arrangement with EWSU?
Yes. Use the official Payment Arrangements page. EWSU says customers should contact the utility at least two days before the shutoff date.
Can I get help if my Evansville water bill is high because of a leak?
EWSU provides a Leak Adjustment route and customer support programs. After a plumber repairs a qualifying leak, you may be eligible to request a future bill adjustment under EWSU rules.
Does EWSU offer bill relief or assistance programs?
Yes. EWSU lists Customer Support Programs including Bill Relief, Leak Repair and Payment Assistance. Eligibility and funding rules can change, so check the official program pages.
Where do I check Evansville boil advisories?
Use the official Active Projects & Advisories page and project/advisory map.
Is this guide for Evansville Indiana?
Yes. This guide is for Evansville, Indiana and official Evansville Water and Sewer Utility resources.
Best Way to Get Evansville Water Department Help in 2026
For normal water bill, account, office, payment, start/stop service or customer support questions, call 812-436-7846 during Monday-Friday customer service hours. For online payments and account features, use the official EWSU Ways to Pay page and MyWater EWSU options.
For discolored water, water line breaks or sewer emergencies, call 812-421-2130 at any time. For shutoff risk, payment arrangement or assistance, contact EWSU before the deadline because arrangement and reconnect rules are time-sensitive.
Editorial note: This guide is informational and helps Evansville, Indiana customers find official EWSU customer service, office, payment, emergency, assistance and advisory resources faster. Phone numbers, office hours, payment portals, assistance rules, reconnection rules and service procedures can change, so always confirm final details directly on official ewsu.com and evansvillegov.org pages before taking action.