Roseville Water Department 2026: Bill Pay, Login & Customer Service
Roseville water customers usually want one clear path: pay the utility bill, log in to Customer Self Service, make a one-time Quick Pay, set up AutoPay, start or stop service, report a water leak, check water quality, or get help before a final payment date. This guide turns the official City of Roseville Utilities Customer Care and Environmental Utilities details into a scan-first action page with payment links, fee rules, drop box locations, phone numbers, deposits, service timing, water emergency routing and assistance options in one place.
Choose the Roseville Water Task You Need Right Now
Roseville Water and Utility Contacts Users Actually Need
| Need | Official detail | Use this for |
|---|---|---|
| Utilities Customer Care | 916-774-5300; toll-free 800-767-3142 | Utility billing, account login help, payment arrangements, start/stop/transfer service and deposit questions. |
| Customer Care address | 116 S Grant Street, Suite 100, Roseville, CA 95678 | In-person payment, service help, payment arrangement and account support. |
| Customer Care hours | Monday-Friday, 8 AM-5 PM | Calling or visiting during regular business hours. |
| Water / sewer emergencies | 916-774-5750 | Water leaks, water pressure, interruptions, water quality, sewer backups and after-hour emergencies. |
| Environmental Utilities Administration | 2005 Hilltop Circle, Roseville, CA 95747; 916-774-5770 | Environmental Utilities administration and general department reference. |
| Water efficiency | 916-774-5761 | Water efficiency information, water waste reports and rebate-related questions. |
| Wastewater backup | 916-774-5750 | Sewer backup or wastewater collections issue. |
| Garbage service change | 916-774-5780 | Garbage service changes, missed pickup, trash/recycling/green waste service. |
How to Pay a Roseville Water Bill Online
Open the official bill pay page
Start from the City’s Pay your utility bill page, then use Customer Self Service.
Choose login or one-time payment
Use Account Login to view your bill and manage the account. Use Quick Pay when you need a one-time payment without logging in.
Compare payment method before submitting
Roseville says bank account payments have no fee for residential and commercial customers. Residential Visa, MasterCard and Discover payments also have no fee. Commercial MasterCard or Discover payments have a 2.95% fee with a $1.95 minimum.
Save proof
Save your confirmation number, amount, date, account number, payment method and email receipt until the balance updates.
Roseville Utility Payment Fees and Returned Payment Rules
| Payment / fee item | Official detail | User note |
|---|---|---|
| Bank account online | Residential and commercial customers can pay by bank account with no fee. | Good fee-free option if bank details are available. |
| Residential card online | Residential customers can pay with Visa, MasterCard or Discover with no fee. | Useful for fast residential card payment. |
| Commercial card online | Commercial customers choosing MasterCard or Discover pay a 2.95% fee with $1.95 minimum. | Commercial users should compare bank account payment first. |
| Automated phone payment | Roseville lists no fees for automated phone payments. | Call 916-774-5300, available 24/7. |
| First returned check/payment | $25 fee if a payment made by check is not honored by the bank. | Verify funds before submitting check or bank payment. |
| Subsequent returned items | $35 fee on subsequent returns. | Two returned items within six months may stop check acceptance by the bank. |
Roseville Utility Bill Payment Options
| Payment method | Official detail | Best use |
|---|---|---|
| Customer Self Service | View and pay bill online, pay now or schedule payment, one-time payment without login, AutoPay, pay-by-text and paperless billing. | Full account management and online payment. |
| Quick Pay | One-time payment option without logging in. | Fast payment when you do not need full account access. |
| Automated phone | Call 916-774-5300, 24 hours a day, 7 days a week; no fees listed. | Payment by phone when online portal is not convenient. |
| Automated Bank Draft | Direct debit program; total amount is electronically debited on bill due date or first business day after. | Recurring automatic payment from bank account. |
| In person | Pay at Utilities Customer Care, 116 S Grant St, Suite 100. | Cash, check, Visa, MasterCard, Discover or money order with no fee. |
| Drive-up drop box | Located on East Washington between Vernon Street and Atlantic Street. | Local drop-off when payment is not urgent. |
| Walk-up drop box | Near Customer Care at 116 S Grant St, Suite 100, on walkway from parking garage between building and bank. | Downtown drop-off near Customer Care center. |
Start, Stop or Transfer Roseville Utility Service
| Service-change item | Official detail | User action |
|---|---|---|
| Who to call | Customer Care at 916-774-5300 or 800-767-3142. | Call for electric, water, wastewater and garbage service changes. |
| Advance request window | Requests can be submitted up to 60 days in advance. | Submit early when moving, buying, renting or closing. |
| Completion window | Requests are completed Monday-Friday, excluding holidays, between 8 AM and 5 PM. | Do not expect weekend/holiday processing. |
| Processing time | Allow at least two business days for request to be processed. | Avoid waiting until move-in or move-out day. |
| Water issue after service starts | Call 916-774-5750 for leaks, pressure, interruptions, water quality or after-hour emergencies. | Use water service number, not billing, for active field issues. |
| Information needed | Service address, request date, customer name, SSN, driver’s license/state ID, current employer, phone and mailing address if different. | Prepare details before calling Customer Care. |
Roseville Utility Deposits and Same-Day Service
Deposit may apply
Roseville says deposits may be required at each service location and can typically be divided into installments on the monthly utility bill.
Deposit waiver option
New residential customers may request a utility credit inquiry in an effort to waive deposit requirements.
| Deposit / same-day item | Official detail | User action |
|---|---|---|
| Existing customer deposits | Based on payment history and utility account activity. | Call Customer Care with the service address to ask deposit amount and waiver options. |
| Residential same-day request | No fee for residential same-day service requests during regular hours. | Call early and confirm availability. |
| Same-day outside regular hours | $85 charge outside regular business hours, Monday-Friday 5 PM-8 PM, subject to availability. | Ask whether same-day after-hours service is available before relying on it. |
| Weekend / holiday requests | Offices are closed weekends and holidays, so no service requests are processed then. | Schedule at least two business days early. |
Payment Arrangements, Due Date Extension and Utility Assistance
Roseville says customers having trouble paying a utility bill should call first. The City says it can help create a payment arrangement, extend a due date or make a partial payment.
Call before the final date to pay
Payment arrangements must be established before the bill’s final date to pay. Call 916-774-5300 or visit Customer Care.
Ask what kind of help fits your account
Ask whether you qualify for a payment arrangement, due date extension, partial payment option, utility rate assistance or another program.
Keep proof of the arrangement
Write down the representative name, arrangement date, amount due, due date and confirmation details.
Water Leaks, Pressure, Interruptions, Water Quality and Sewer Backup
Active water issue
For water leaks, pressure issues, interruptions, water quality concerns or after-hour emergencies, call 916-774-5750.
Sewer backup
If you are experiencing sewer backup issues, contact wastewater collections staff at 916-774-5750.
| Issue | Best route | Have ready |
|---|---|---|
| Water leak in street or meter area | Call 916-774-5750. | Exact address, cross street, visible water flow, photos if safe. |
| Water pressure drop | Call water service number, especially if neighbors are affected. | Time started, affected fixtures, neighbor status, recent construction or irrigation notes. |
| Water quality concern | Call 916-774-5750 as soon as possible. | Smell, taste, clarity, color, first noticed time, hot/cold water difference. |
| Sewer backup | Call 916-774-5750. | Affected drains, backup location, time started, whether neighbors are affected. |
| Water waste | Use water waste form or call 916-774-5761. | Location, time observed, description and photo if safe. |
Roseville Water System Facts Customers Should Know
Advanced Meters, Leak Alerts and Usage Questions
Roseville’s meter upgrade information says advanced water and electric meters send secure usage information to Roseville Electric and Environmental Utilities. The City says meter data and alerts help respond faster to service disruptions and customer inquiries.
| Meter item | Official detail summarized | Why customers care |
|---|---|---|
| Advanced meters | Each customer received an advanced water and electric meter unless they opted out where eligible. | Meter data supports more efficient utility operations. |
| Leak alerts | City says near-real-time information includes leak alerts and outage notifications. | Useful when investigating a high bill or unusual use. |
| Customer usage | Roseville says future customers can actively monitor water and electric usage online. | Usage review can help explain higher bills before calling. |
| Field staff safety | City meter project FAQ includes guidance on identifying field staff during upgrades. | Do not let unknown people into meter areas without verifying identity. |
Use myRSVL for Non-Emergency City Service Requests
Roseville says myRSVL lets residents submit service requests, report issues or get information, and can be used on smartphones, tablets and computers. The City warns that in an emergency, always call 9-1-1 and do not use myRSVL.
Use myRSVL for non-emergency reports
Upload photos or videos, add a description and use geo-location to identify the issue location.
Do not use myRSVL for emergencies
For life-threatening emergencies, call 9-1-1. For active water/sewer emergencies, call 916-774-5750.
What to Say When Calling Roseville Utilities
| Situation | Say this | Have ready |
|---|---|---|
| Login problem | “I need help accessing my Roseville Customer Self Service account.” | Account number, service address, email, phone number and last bill. |
| Payment not posted | “I made a payment and need to confirm whether it posted to my utility account.” | Confirmation number, date, amount, account number and payment method. |
| Payment arrangement | “I need help setting up a payment arrangement before my final date to pay.” | Amount owed, due/final date, payment ability and account number. |
| Start / stop / transfer | “I need to start, stop or transfer utility service at this address.” | Service address, requested date, name, SSN, driver’s license/state ID, employer, phone and mailing address. |
| Water leak or pressure issue | “I am reporting a water leak / pressure issue / service interruption at this location.” | Exact address, cross street, time started, photos if safe and whether neighbors are affected. |
| Water quality concern | “I have a water quality concern involving taste, odor, color or clarity.” | Affected fixtures, hot/cold water difference, time noticed, photos and callback number. |
Roseville Utilities Customer Care Map and Drop Boxes
Utilities Customer Care Center
Address: 116 S Grant Street, Suite 100, Roseville, CA 95678.
Customer Care: 916-774-5300.
Water/Sewer Emergencies: 916-774-5750.
| Location | Official detail | Use note |
|---|---|---|
| Customer Care Center | 116 S Grant Street, Suite 100 | In-person utility bill payment, payment arrangements and account support. |
| Drive-up payment box | East Washington between Vernon Street and Atlantic Street | Payment drop-off; avoid for urgent final-date payments unless Customer Care confirms timing. |
| Walk-up payment box | Near Customer Care at 116 S Grant St, on walkway from parking garage between building and bank | Downtown payment drop-off near the Customer Care center. |
| Environmental Utilities Administration | 2005 Hilltop Circle, Roseville, CA 95747 | Administrative Environmental Utilities contact location. |
Official Roseville Water Department and Utility Links
Pay Your Utility Bill
Online payment, CSS, Quick Pay, AutoPay, paperless billing, phone payment, drop boxes and payment arrangements.
Open Payment PageCustomer Self Service
Access account information, view bill, make payments and place requests or inquiries.
Open Account LoginMy Utility Account
Account login, Quick Pay, utility rates, meters, FAQs, start/stop service and contact numbers.
Open My Utility AccountWater Supply
Water service, treatment plant, pipes, hydrants, tanks, groundwater and water quality route.
Open Water SupplyEnvironmental Utilities Contact
Water/sewer emergencies, administration, water efficiency, billing and service-change contacts.
Open Contact PageAssistance Programs
Payment arrangement, due date extension, partial payment and utility payment-help resources.
Open AssistanceMeter Upgrade Project
Advanced water/electric meters, usage information, leak alerts and outage notifications.
Open Meter UpgrademyRSVL
Report non-emergency city service requests, track nearby issues and upload location details.
Open myRSVLRoseville Water Department Bill Pay, Login and Customer Service FAQs
How do I pay my Roseville water bill online?
Use the official Customer Self Service bill pay page. You can view and pay your bill online, schedule payment, make a one-time payment, enroll in AutoPay or pay-by-text, and sign up for paperless billing.
Can I pay without logging in?
Yes. Roseville lists a one-time payment option with no login required through Customer Self Service / Quick Pay.
What is the Roseville Utilities Customer Care phone number?
Call Utilities Customer Care at 916-774-5300 or toll-free at 800-767-3142 for account inquiries and utility billing questions.
What number do I call for water leaks or emergencies?
Call 916-774-5750 for water leaks, water pressure, interruptions, water quality concerns, sewer backups and after-hour water/sewer emergencies.
Are there online payment fees?
Roseville says bank account payments have no fee for residential and commercial customers. Residential Visa, MasterCard and Discover payments have no fee. Commercial customers choosing MasterCard or Discover pay a 2.95% fee with a $1.95 minimum.
Can I pay by automated phone?
Yes. Call 916-774-5300 24 hours a day, 7 days a week. Roseville lists no fees for automated phone payments.
Where can I pay in person?
Pay at the Utilities Customer Care center at 116 S Grant Street, Suite 100. Roseville says customers can pay in person with check, Visa, MasterCard, Discover, money order or cash with no fees.
Where are the payment drop boxes?
Roseville lists a drive-up payment box on East Washington between Vernon Street and Atlantic Street, and a walk-up payment box near the Utilities Customer Care center at 116 S Grant St, Suite 100.
How do I set up AutoPay?
You can enroll in AutoPay through Customer Self Service. Roseville also lists Automated Bank Draft, where the total utility bill is electronically debited from your bank account on the due date or first business day after.
How do I start, stop or transfer Roseville utility service?
Call Customer Care at 916-774-5300 or 800-767-3142. Roseville says requests can be submitted up to 60 days in advance and should be allowed at least two business days for processing.
Does Roseville require a deposit?
Roseville says utility deposits may be required at each service location and can typically be divided into installments on the monthly utility bill. New residential customers may request a utility credit inquiry to try to waive deposit requirements.
Is there a same-day service fee?
Roseville says there is no fee for residential same-day service requests during regular hours. There is an $85 charge for same-day service outside regular business hours, Monday-Friday 5 PM to 8 PM, subject to availability.
What if I need more time to pay?
Call Customer Care at 916-774-5300 before your final date to pay. Roseville says payment arrangements must be established before the bill’s final date to pay.
How do I report water waste?
Roseville says to use the water waste form or call 916-774-5761 to report water waste.
Best Way to Use the Roseville Water Department Page
This page is built for Roseville customers who want direct answers, not filler. Every section above gives the official phone number, payment route, fee rule, drop box location, service-change requirement, deposit clue, emergency route or next step needed to solve the water bill or service problem.
Editorial note: This independent guide summarizes official City of Roseville Utilities Customer Care and Environmental Utilities resources for easier public use. Payment portal screens, fees, returned-payment rules, deposit requirements, hours, accepted payment methods, service-change timelines, assistance options, rates and emergency procedures can change. Confirm final details on official roseville.ca.gov, css.roseville.ca.us or City-linked payment pages before paying, requesting service, relying on fees or making account decisions.