Bloomington Water Department 2026: New Service & Application

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Bloomington IL water bill, Hub Utility Billing, InvoiceCloud, move-in service, leak reporting and 2026 rates

Bloomington Water Department 2026: Pay Bill, New Service, Rates & Leak Help

Bloomington water customers usually need a practical answer fast: how to start service before move-in, where to pay a utility bill, what to do after a disconnect notice, which number handles water main breaks, how 2026 water rates are calculated, and whether payment assistance or a leak adjustment may apply. This guide turns the official Bloomington Illinois Hub Utility Billing and Water Department resources into one scan-first page with payment links, move-in steps, rate tables, emergency routing, assistance rules and office-map details.

💧 Hub Billing: 309-434-2426 📞 Pay by phone: 855-745-1011 🚨 After-hours urgent water: 309-820-8888 📍 Hub: 115 E Washington St 🌊 Water Dept: 603 W Division St
Quick answer board

Choose the Bloomington Water Task You Actually Need

🏠 Start / stop service Use the City’s Move In or Move Out application. Valid ID is required to establish service; business customers need valid tax-form verification.
💳 Pay your bill Pay online through InvoiceCloud, by phone at 855-745-1011, by mail, drop box, or in person at The Hub.
⚠️ Disconnect notice Do not use automated online/phone payment for the initial payment after a disconnect notice. Call 309-434-2426.
🚨 Water issue Call Water at 309-434-2400 during regular hours. For urgent after-hours water main breaks, call 309-820-8888.
Official route: For utility accounts, payments, move-in, move-out and billing help, use Hub Utility Billing. For water issue reporting and Water Department contacts, use Report & Request. For current rates, use Utility Fees.
Official contacts Start service Stop service Pay online Phone, mail, drop box, in person Disconnect notice / payment plan Leaks and water issues 2026 water rates Sewer, storm and refuse fees Assistance and discount Leak adjustment and waiver forms Water quality reports Call scripts Map Official links FAQs
Most important warning: If you already received a disconnect notice, Bloomington says not to use the online or pay-by-phone automated systems for your initial payment. Call 309-434-2426 to make arrangements.
Official contacts

Bloomington Water Department and Hub Contacts That Matter

Need Official detail Use this when…
Hub Utility Billing 309-434-2426 Move-in, move-out, utility account, billing, payment, assistance, disconnect notice.
Move-in / move-out questions 309-434-2426 Option 3 Starting or stopping water, sewer and garbage service.
Payment installment agreement 309-434-2426 Option 4 Account is active and $300+ past due, and you want to discuss a plan.
Pay by phone 855-745-1011 Automated 24/7 payment without logging into the portal.
The Hub location Government Center, 115 E. Washington Street, Suite 103 In-person payment, account setup help, forms and billing support.
Water issue during regular hours 309-434-2400 Water issue, traffic signal issue, water main concern during office hours.
After-hours urgent water issue 309-820-8888 Urgent after-hours water problem, such as an unreported water main break.
Water Department email water@cityblm.org Written water department follow-up, non-emergency documentation, forms.
Water Department mail City of Bloomington Water Department, 603 W. Division Street, Bloomington, IL 61701 Water department mail or Public Works Water Division location reference.
JULIE utility locate 811 or 800-892-0123 Before digging; utility locating is not the same as billing help.
Routing tip: Billing and move-in questions go to The Hub. Physical water problems go to the Water Department during the day, and urgent after-hours water issues go through the Police Department emergency routing number listed by the City.
At a glance

Bloomington Water Bill and Service Quick Facts

☎️ Hub Billing 309-434-2426 Move-in/out + payment
💳 Pay phone 855-745-1011 24/7 automated
🚨 After-hours 309-820-8888 Urgent water issue
📍 Hub office 115 E Washington Suite 103
🌊 Water office 603 W Division Water Department
Bill bundle note: Bloomington Finance bills monthly for water, sewer, storm water, solid waste, utility taxes, BNWRD fees and other miscellaneous fees. A “water bill” may include more than water.
Move in

How to Start Bloomington Water, Sewer and Garbage Service

Bloomington handles utility account setup through The Hub. The City says most transactions can be completed over the phone, online or at The Hub.

1

Open the official Hub Utility Billing page

Start from Hub Utility Billing and use the official Move In application for water, sewer and garbage service.

2

Prepare valid identification

The City says you must have valid identification to establish service. Acceptable forms listed are state-issued driver’s license, state-issued photo ID or passport.

3

Business customers should include tax verification

For business customers, the City says to include a valid tax form as verification.

4

Use The Hub if you need help with the form

If you need in-person help, go to The Hub at 115 E. Washington St., Suite 103, where representatives can help you sign up.

5

Confirm activation and account number

Ask when service begins, whether your account is active, and where to find the new 12-digit account number needed for the online portal.

Start-service script: “I need to start Bloomington utility service at [service address] on [date]. I have my ID ready. Please confirm whether my application was received, when service begins, and how I will receive my new account number.”
Move out

How to Stop Bloomington Utility Service

Do not assume the utility account closes automatically when you move. Bloomington provides a Move Out application and also allows customers to call The Hub for help.

Move-out item Official detail Practical action
Stop-service route Use the Move Out application linked from Hub Utility Billing. Submit before the final date you want service in your name.
Phone help Call 309-434-2426 Option 3. Use if you are unsure how to complete the form.
Confirmation The City says once reviewed, a representative will provide confirmation. Save confirmation until final bill is settled.
Likely details needed Account/service address, final date, contact details and forwarding address may be needed. Prepare before calling or submitting.
Move-out warning: If you do not stop service correctly, charges can continue. Keep the City confirmation and final bill until the account is closed.
Online payment

How to Pay a Bloomington Water Bill Online

Bloomington uses InvoiceCloud for online utility bills. Customers can pay online, register, use One Time Pay, view history, schedule payments, use AutoPay and choose paperless features.

1

Start from the official Hub page

Open Hub Utility Billing and choose the official online billing/payment link.

2

Use the InvoiceCloud payment portal

Use the official City of Bloomington IL InvoiceCloud portal. One Time Pay is available without registration, and registered users can access extended features.

3

Have your new account/customer number ready

The online portal asks customers to search by account and customer number. If no bills show, the portal note says you may not have been issued a new bill yet.

4

Choose payment method

Bloomington lists Visa, MasterCard, Discover and Electronic Check / Direct Debit / ACH as online payment methods. InvoiceCloud also shows online options such as eCheck and digital wallet-style payment icons.

5

Save proof

Save your confirmation number, paid amount, date, account number and payment method until the account reflects the payment.

Registration tip: The City’s registration guide says registered users can sign up for paperless billing, AutoPay, scheduled payments, Pay by Text and reminders.
Payment choices

Bloomington Pay by Phone, Mail, Drop Box and In-Person Payment Options

Payment route Official detail Best use / warning
Online InvoiceCloud portal; Visa, MasterCard, Discover, Electronic Check / ACH. Fastest route if you have account/customer number.
One Time Pay InvoiceCloud says no registration is required for One Time Pay. Quick payment without full portal setup.
Pay by phone 855-745-1011, automated 24/7; Spanish options available. Phone payment when office is closed.
Pay by mail City of Bloomington, P.O. Box 14496, St. Louis, MO 63178. Use statement stub and check; allow mailing time.
Drop box 24-hour drive-up drop box on the southeast corner of Washington St. and East St. Use envelope from bill, statement stub and check. Do not use if you need immediate proof.
In person The Hub, first floor of Government Center, 115 E. Washington St., 8 a.m.-5 p.m. Monday-Friday, excluding municipal holidays. Cash, check, credit or debit card; City says no starter/counter checks or American Express.
AutoPay Bills automatically paid on due date each cycle using default credit card or bank account. Avoid late fees and remembering due dates.
Pay by Text Enroll through online payment or account settings; confirmation sent to complete enrollment. Mobile-friendly payment reminders.
Bank bill-pay warning: Bloomington’s billing-system guide says customers using bank bill pay need to update their bank with the new utility billing account number.
Disconnect notice

What to Do After a Bloomington Utility Disconnect Notice

This is the section to read before paying the wrong way. Bloomington’s Hub page gives a specific warning about automated payments after a disconnect notice.

Official warning: If you have received a disconnect notice, do not use the online or pay-by-phone automated payment services to process your initial payment. Call 309-434-2426 to make arrangements for payment.
Situation Use this route What to ask
Disconnect notice received Call 309-434-2426 “What initial payment must I make today, and what payment method will stop disconnection?”
Past due but still active Ask about installment plan “Does my account qualify for a payment installment agreement?”
Already disconnected Call before paying online “What total amount is required for reconnection, including penalties and fees?”
Payment arrangement default risk Call before missing installment “What happens if the monthly installment and current bill are not both paid?”
Installment-plan details: The City lists payment installment agreements for eligible active accounts that are $300 or more past due. The listed structure requires 50% down, the remainder over 6 monthly installments, and only 1 plan per year.
Leaks and water issues

How to Report Bloomington Water Leaks, Main Breaks and Water Issues

Billing questions and physical water issues use different routes. Use the Water Department number for regular-hour water problems, and use the listed after-hours route for urgent issues.

Issue Official route What to say
Water issue during regular office hours 309-434-2400 “I’m reporting a water issue at [address/cross street]. The issue is [leak/no water/pressure/quality].”
Urgent after-hours water main break 309-820-8888 “I’m reporting an urgent water main break after hours at [location].”
Traffic signal concern Water at 309-434-2400; after hours 309-820-8888 “I’m reporting an inoperable traffic signal at [intersection].”
Non-emergency request myBloomington / Report an Issue Use location, photo and description if available.
Utility locate before digging JULIE at 811 or 800-892-0123 Request utility location before excavation.
Leak documentation tip: Take photos, note the start time, write down the nearest address/cross street, and record whether water is flowing, bubbling, pooling or entering a structure.
2026 water rates

Bloomington 2026 Water Rates and Service Charges

Bloomington’s 2026 water rates are effective May 1, 2026 through April 30, 2027. Water usage is charged per 100 cubic feet, and the City notes that 7.48 gallons equals 1 cubic foot.

2026 Water Usage Rates Per 100 Cubic Feet

Usage tier Inside city Outside city User note
First 2,300 cubic feet per month $9.43 $21.31 Main household tier for many smaller users.
Next 11,700 cubic feet per month $9.10 $20.84 Higher residential/commercial use tier.
Next 486,000 cubic feet per month $8.03-$8.04 $18.23 Large-use tier; the City utility-fees page shows $8.03, while code/rate update pages show $8.04.
Over 500,000 cubic feet per month $6.32 $14.39 Very high-use tier.
Bloomington Township $9.43 — Listed separately by the City.
Village of Hudson / Towanda $7.66 — Listed village rate.

2026 Monthly Water Service Charge by Meter Size

Meter size Inside city Outside city
5/8 x 1/2″$2.94$6.47
5/8 x 3/4″$11.76$15.29
3/4″$14.12$17.64
1″$18.82$23.53
1.5″$24.70$30.58
2″$37.64$47.05
3″$65.87$91.75
4″$108.22$155.27
6″$216.44$308.20
8″$343.49$461.12
Rate-change note: Bloomington’s rate-increase page says water rates increased 33% on May 1, 2024, another 33% on May 1, 2025, and a final 33% on May 1, 2026. After that, rates increase annually by CPI-WST.
Other bill lines

Bloomington Sewer, Storm Water, Solid Waste and Utility Tax Lines

If your bill looks high, do not only check water usage. Bloomington utility bills can include City sewer, BNWRD sewer, storm water, solid waste, utility tax and other charges.

Bill line 2026 listed detail Why it matters
COB Sanitary Sewer May 1, 2026: $3.13 rate per 100 cu ft; $2.93 monthly fixed fee. City sewer portion can rise with usage.
BNWRD Sanitary Sewer May 1, 2026: $13.19 fixed fee for 2,000 gal / 267 CCF; $3.66 per 1,000 gal; $2.73 per 100 CCF. Separate Bloomington-Normal Water Reclamation District fee appears on utility bill.
Storm Water May 1, 2026: $2.47 per Impervious Area Unit. Storm water is based on impervious area, not just water use.
Solid Waste cart fee May 1, 2026: 35 gal/low income $20.88; 65 gal $32.62; 95 gal $37.86. Garbage cart size affects monthly bill.
Water utility tax Utility Fees page says 2.25% tax on water is charged to the consumer. Tax can add cost beyond usage and service charges.
Bulk water Available at Public Works Water Division, 603 W Division Street. 1,000 gallons $11.00; 2,000 gallons $22.00. Useful for contractors, haulers and special needs.
High-bill audit: Compare water usage, meter size service charge, sewer, BNWRD, storm water, solid waste cart size and utility tax. A bill increase may come from more than one line.
Assistance

Bloomington Utility Payment Assistance and Low-Income Discount

The City offers payment installment agreements for qualifying active accounts and a low-income refuse and water fee discount for income-qualified customers.

Assistance item Official detail What to do
Installment plan eligibility Account must be active and $300 or more past due. If service has been disconnected, full amount must be paid for reconnection. Call before disconnection if possible.
Down payment 50% of Total Due balance due at agreement approval. Use the most recent bill to estimate required payment.
Monthly installments Remainder due in 6 monthly installments. Budget current bill plus installment.
Plan limit 1 plan per year. Do not default unless unavoidable.
Default consequence Failure to make the monthly installment and current bill can result in default, delinquency fee and immediate disconnection. Call early if you cannot make a plan payment.
Low-income water fee discount Water-fee discount program provides a 33% discount effective May 1, 2024 for qualifying customers. Submit application with income proof; remove/redact Social Security number as instructed.
Assistance phone route Call 309-434-2426 Option 4. Have your most recent bill available before calling.
Official page: Use Utility Payment Assistance for current installment-plan rules, financial assistance links and discount application route.
Leak adjustment

Bloomington Leak Adjustment, Leak Protection and Water Damage Waiver

Bloomington’s code says billing adjustment requests are processed under the City of Bloomington Water Leak Adjustment Policy. The Hub page also links to a Water Damage Responsibility Waiver and medical certification form.

Need Official route Practical tip
High bill from leak Call Hub / Utility Billing and ask about leak adjustment policy. Have repair date, plumber receipt, photos and usage history ready.
Leak protection Hub Utility Billing links to Leak / Line Protection. Confirm coverage, cost, waiting period, exclusions and claim steps before relying on it.
Water damage responsibility waiver Water Damage Responsibility Waiver linked from Hub. Use only the official form route; do not upload sensitive info to unofficial pages.
Medical certification Written Medical Certification for water service, waste container assistance and alley plowing assistance. Use when a medical condition may affect service interruption or assistance needs.
Leak-adjustment packet: Prepare account number, service address, high bill copy, prior usage comparison, exact leak location, repair invoice, repair date, plumber/company contact and photos if safe.
Water quality

Bloomington Drinking Water Reports and System Information

The Water Department posts annual Consumer Confidence Reports and explains that the reports tell users where water comes from, what tests show and other drinking-water information required under the Safe Drinking Water Act.

Annual reports

The Plans & Reports page links annual drinking water quality reports, including 2025, 2024, 2023 and older reports.

Lake system context

Bloomington’s Water Department pages include Lake Bloomington, Evergreen Lake, infrastructure plans and water supply planning resources.

1

Open Plans & Reports

Use Plans & Reports on the official Water Department site.

2

Choose the latest drinking water quality report

Start with the newest Consumer Confidence Report, then compare older reports only if you need historical context.

3

Call for property-level water concerns

For current water issues at your address, call Water at 309-434-2400 during regular hours, or use the after-hours route for urgent issues.

Call scripts

What to Say When Calling Bloomington Hub Utility Billing or Water

Situation Call / use Say this
Start service Move In form / 309-434-2426 Option 3 “I need to start water, sewer and garbage service at [address] on [date]. I have valid ID ready.”
Stop service Move Out form / 309-434-2426 Option 3 “I need to stop utility service at [address] on [date] and need final billing confirmation.”
Online payment problem 309-434-2426 “I’m having trouble with InvoiceCloud or my 12-digit account/customer number.”
Disconnect notice 309-434-2426 “I received a disconnect notice and need to make the initial payment arrangement correctly.”
Payment installment plan 309-434-2426 Option 4 “My account is past due and active. I want to know if it qualifies for a payment installment agreement.”
Water leak / water issue daytime 309-434-2400 “I’m reporting a water issue at [location]. It started around [time].”
Urgent water main break after hours 309-820-8888 “I’m reporting an urgent after-hours water main break at [location].”
High bill / leak adjustment Hub Utility Billing “My usage increased from [old amount] to [new amount]. I have repair documentation and want to ask about the leak adjustment policy.”
Best call prep: Keep account/customer number, service address, bill, payment confirmation, ID, move-in/move-out date, disconnect notice, leak photos, repair invoice and callback number ready.
Map

Bloomington Hub Utility Billing Map and Visit Checklist

The Hub is located at the Government Center, 115 E. Washington Street, Suite 103, Bloomington, IL 61701. Use this location for in-person utility billing, move-in/move-out support and payment help.

The Hub / Government Center

Use this map for utility billing, water/sewer/garbage account help and in-person payments.

Open Hub Directions Call Hub Utility Billing
Visit checklist: Bring valid ID, account/customer number, service address, bill, payment method, disconnect notice if any, move-in/move-out date, business tax form if applicable and any repair/leak documents.
FAQs

Bloomington Water Department Bill Pay, New Service, Rates and Leak FAQs

What is the Bloomington IL utility billing phone number?

Call 309-434-2426 for Bloomington Hub Utility Billing. Use Option 3 for move-in/move-out questions and Option 4 for payment installment agreement questions.

Where is The Hub located?

The Hub is at the Government Center, 115 E. Washington Street, Suite 103, Bloomington, IL 61701.

How do I start Bloomington water service?

Use the official Move In application linked from Hub Utility Billing or visit The Hub. The City says valid identification is required, such as a state driver’s license, state photo ID or passport. Business customers should include a valid tax form.

How do I stop Bloomington utility service?

Use the official Move Out application linked from Hub Utility Billing or call 309-434-2426 Option 3. The City says a representative will provide confirmation after review.

How do I pay my Bloomington water bill online?

Use the official Hub Utility Billing page or the City of Bloomington IL InvoiceCloud portal. You can use One Time Pay or register for features such as AutoPay, paperless billing, reminders and payment history.

What is Bloomington IL pay-by-phone for utility bills?

Call 855-745-1011 to use the automated pay-by-phone system 24/7. Spanish-language options are available.

What if I received a disconnect notice?

The City says not to use online or pay-by-phone automated services for your initial payment after a disconnect notice. Call 309-434-2426 to make arrangements.

Who do I call for a Bloomington water issue?

During regular office hours, call Water at 309-434-2400. For urgent after-hours water issues, such as an unreported water main break, call 309-820-8888.

What are Bloomington 2026 inside-city water rates?

Effective May 1, 2026, inside-city rates per 100 cubic feet are $9.43 for the first 2,300 cubic feet, $9.10 for the next 11,700, about $8.03-$8.04 for the next 486,000, and $6.32 over 500,000.

What are Bloomington 2026 outside-city water rates?

Effective May 1, 2026, outside-city rates per 100 cubic feet are $21.31 for the first 2,300 cubic feet, $20.84 for the next 11,700, $18.23 for the next 486,000, and $14.39 over 500,000.

Does Bloomington offer payment assistance?

Yes. Bloomington offers payment installment plans for eligible active accounts and a low-income refuse/water fee discount. Call 309-434-2426 Option 4 and have your most recent bill available.

Where can I find Bloomington drinking water quality reports?

Use the official Water Department Plans & Reports page. It lists annual drinking water quality reports, including the latest Consumer Confidence Reports and older annual reports.

Final takeaway

Best Way to Handle a Bloomington Water Department Task

Use this route: Start/stop service → Hub Utility Billing Move In/Move Out forms or 309-434-2426 Option 3. Online payment → InvoiceCloud. Pay by phone → 855-745-1011. Disconnect notice → call 309-434-2426 before automated payment. Water issue → 309-434-2400 during regular hours. Urgent after-hours water issue → 309-820-8888. Assistance → 309-434-2426 Option 4.

For the cleanest result, separate billing tasks from water-system problems. The Hub handles accounts, payments, move-in, move-out, assistance and billing. The Water Department handles physical water issues, reports, infrastructure and water quality resources.

Editorial note: This independent guide summarizes official City of Bloomington, Illinois Hub Utility Billing and Water Department resources for easier public use. Phone numbers, rates, payment rules, account requirements, assistance criteria, billing policies, water reports and emergency procedures can change. Confirm final details directly on official bloomingtonil.gov, cityblm.org, InvoiceCloud and eCode360 pages before paying, starting service, stopping service, requesting assistance, reporting a leak or disputing a bill.

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