Independent utility guide: WaterDepartmentGuide.org is an independent informational resource and is not operated by, affiliated with, or endorsed by the City of Rome, Georgia, the City of Rome Water & Sewer Division, or the Water Billing office.
Payment, account, rate, service and emergency information can change. Use the official City of Rome links and phone numbers below for transactions and final verification.
Rome City Water Department: Pay Bill Online, Login & Account
Rome, Georgia water bill & account guide
Pay Your Rome Water Bill, Access Your Account or Fix a Service Problem
If you receive water or sewer service from the City of Rome, Georgia, the official online utility account is handled through the City’s MUNIS Self Service system.
You can pay online without a payment fee, pay by phone, manage a water-service request, report a leak or sewer emergency, request a leak adjustment, or contact Water Billing directly.
The City states that customers can pay online or by phone without a payment convenience fee.
Start here
Rome City Water Department Quick Facts
Bill, payment or account question
Contact the Water Billing Customer Service Center.
706-236-4440Leak, pressure, main break or sewer issue
Contact Water & Sewer Operations.
706-236-4560Make a utility payment
Use the official City of Rome MUNIS utility portal.
Account + customer #If your question is about money on the account, call 706-236-4440. If water is actively leaking, discolored, losing pressure, or a sewer problem is occurring, call 706-236-4560.
Official payment portal
How to Pay a Rome City Water Bill Online
Rome Georgia MUNIS Self Service
Use this portal to make a water and sewer payment. The City currently states that online payment is available without a payment fee.
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1
Open the official City payment system
Use the Rome Georgia MUNIS Self Service utility-billing page rather than a third-party payment site.
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2
Choose the no-login option if needed
The City’s instructions tell customers who do not have a portal login to select the option labeled “Don’t have a login”.
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3
Enter both utility identifiers
Enter the account number and customer number shown on the City utility bill.
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4
Confirm the account before paying
Verify the service address and amount due so the payment is being applied to the intended utility account.
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5
Complete payment and save confirmation
Keep the electronic confirmation or receipt, especially when paying close to a due date or cutoff date.
It does not mean the account can never receive late penalties, cutoff fees, returned-check fees or other utility charges.
Account access
Rome Water Department Login, Account Number & Customer Number
Rome utility bills use two identifiers that customers should not confuse.
Account Number
Identifies the utility account associated with billing and service.
Find it on your City utility bill.Customer Number
A separate customer identifier used with the account number for online and phone payment access.
You may need both numbers.The City’s CivicEngage website account and the utility-billing MUNIS account are separate systems. For water billing, use the official MUNIS utility portal linked above.
Ways to pay
Rome Water Bill Payment Options
MUNIS Self Service
Pay electronically using the City’s utility portal.
No payment fee Pay OnlineAutomated Payment
Have your account number and customer number ready.
1-833-415-0540 Call Payment LineCustomer Service Center
601 Broad Street, Rome, GA 30161.
Mon–Fri, 8 AM–5 PM Office DetailsBank Draft
The City offers automatic monthly drafting from a checking or savings account.
Draft on due date Ask Water BillingDrive-Through
The City’s Water Billing information lists a drive-through payment window.
601 Broad Street View LocationNight Deposit
A night-deposit drop box is listed as an available payment method.
Check account details Confirm InstructionsPast due / cutoff
Rome Water Bill Late Fees, Cutoff & Payment Arrangements
The City’s billing guidance says the cutoff date is printed on bills carrying a previous balance. Do not assume another reminder or notice will arrive before disconnection.
What to do if you cannot pay the full bill
- Check the bill for the due date, previous balance and cutoff date. These dates determine how urgent the account is.
- Call Water Billing before the account reaches cutoff status. The City specifically directs customers to Water Billing for payment arrangements.
- Ask for the exact amount required and any current arrangement options. Do not assume an online partial payment automatically prevents disconnection.
- Keep your confirmation after making a payment. If service status is urgent, contact Water Billing to confirm the account.
2026 account charges
Rome Water Department Fees to Know
| Fee | 2026 Amount | When it matters |
|---|---|---|
| Returned check | $30 | Returned / insufficient payment |
| Meter cutoff | $60 | Utility cutoff-related charge |
| Meter tampering | $150 | Unauthorized interference with meter/service |
| Broken lock | $100 | Damage to utility lock |
The official fee schedule includes meter-tampering and broken-lock charges. Contact Water Billing for the correct restoration process.
Current rate snapshot
Rome GA Water & Sewer Rates for 2026
The Rome City Commission adopted water and sewer rates effective January 1, 2026. Your bill depends on service zone, meter size, usage and whether sewer service applies.
The City’s adopted water-usage table states that there is no water usage charge for the first 1,000 gallons. Base charges still apply.
Common 2026 inside-city base charges
| Meter Size | Water Base | Sewer Base |
|---|---|---|
| Up to 3/4 inch | $13.40 | $14.55 |
| 1 inch | $20.45 | $22.16 |
| 1 1/2 inch | $34.20 | $37.06 |
| 2 inch | $48.61 | $52.69 |
Unincorporated Floyd County usage rates
$4.27 per 1,000 gallons
Current City resolution lists this 2026 water usage rate for the specified unincorporated Floyd County zones.
$9.62 per 1,000 gallons
Applies to the categories identified in the City’s adopted sewer-rate schedule.
Use the adopted City resolution for larger meters, service zones, irrigation, fire lines and connection fees.
Move-in / new account
How to Start Rome Water & Sewer Service
Information requested on the online establish-service form
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1
Open the official establish-service form
The form is provided through the City of Rome Water & Sewer Form Center.
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2
Enter contact and service-address information
Use the exact address where water needs to be activated.
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3
Select the requested turn-on date
Submit early enough for the City’s processing schedule.
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4
Upload lease documentation if you rent
The official form asks renters to provide the first page of the lease.
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5
Wait for processing confirmation
For account questions or special circumstances, contact Water Billing at 706-236-4440.
Moving
Transfer or Stop a Rome Water Account
Transfer Service
- Enter your current service address.
- Provide the date service should stop there.
- Enter the new service address.
- Choose the requested new turn-on date.
- Renters can be asked for the first page of the lease.
Stop Service
- Enter your contact details.
- Enter the current service address.
- Choose the stop date.
- Provide a forwarding address.
- Keep confirmation of the request.
The Water & Sewer Division states that eligible service requests received before 3:00 PM are processed the same day, while requests received after 3:00 PM are processed the next working day.
High bill / repaired leak
Rome Water Leak Adjustments & High Bill Help
- The leak must be repaired before requesting an adjustment.
- The online request requires a plumber’s bill or parts receipt.
- A maximum of two leak adjustments may be given.
- The City’s billing page states that only the sewer charge is adjusted.
If water is actively leaking from the City’s system, a main has broken, water pressure has suddenly changed or another water emergency exists, call 706-236-4560 rather than waiting for a billing adjustment.
24-hour response
Rome Water & Sewer Emergency Phone Number
The City specifically instructs residents to call the 24/7 operations number for emergency conditions.
Understand the statement
What to Check on a Rome Utility Bill
Compare the current reading and usage history first. If the increase may be related to a leak, repair the leak and preserve receipts before submitting a leak-adjustment request.
Solve common problems
Rome Water Account Troubleshooting
| Problem | Best next step |
|---|---|
| Online payment cannot find account | Recheck both the account number and customer number from the bill. |
| No portal login | Use the “Don’t have a login” route described by the City. |
| Do not know account/customer number | Call Water Billing at 706-236-4440. |
| Payment made but account is near cutoff | Keep confirmation and call Water Billing to verify account status. |
| Bill suddenly much higher | Review usage and check for leaks; retain repair receipts. |
| Moving to another address | Use the official transfer-service request. |
| Moving away | Submit the stop-service form and provide a forwarding address. |
| Low pressure, smell or active leak | Call Water & Sewer Operations at 706-236-4560. |
Drinking water
Rome Water Quality Reports & Source Water
Etowah & Oostanaula Rivers
The City states that it withdraws drinking water from the Etowah and Oostanaula Rivers.
Bruce Hamler Water Treatment Facility
Source water is treated at the City’s facility before distribution to customers.
2026 Water Quality Report
The City’s Water Quality section currently lists the 2026 Consumer Confidence / Water Quality Report.
Review current reports, lead information, source-water information and related documents.
Do not rely only on an annual water-quality report for an active service issue. Contact Water & Sewer Operations at 706-236-4560.
Phone, address & hours
Rome City Water Department Contact Information
City of Rome Water Billing
601 Broad Street
Rome, GA 30161
Phone: 706-236-4440
Hours: Monday–Friday, 8:00 AM–5:00 PM
Mail:
PO Box 1711
Rome, GA 30162
City of Rome Water & Sewer Division
100 Vaughn Road
Rome, GA 30161
Operations: 706-236-4560
Emergency line: 24/7
Mail:
PO Box 1433
Rome, GA 30162
In-person billing
Map to Rome Water Billing Customer Service
One-minute decision guide
What Should You Do Next?
Bill terminology
Rome Water Account Terms Explained
- Account Number
- The utility-account identifier shown on your City of Rome water and sewer bill.
- Customer Number
- A separate customer identifier used with the account number for online and phone payment access.
- Base Charge
- A recurring charge associated with the water or sewer meter/service category before usage charges are added.
- Usage Rate
- The charge applied to metered water consumption according to the City’s current rate schedule.
- Cutoff Date
- The date associated with potential service disconnection when a qualifying previous balance remains unpaid.
- Leak Adjustment
- A billing review available after an eligible leak has been repaired and required proof has been submitted.
- Auto Draft
- An automatic monthly payment arrangement that can draft the utility bill from a checking or savings account on the due date.
- Service Transfer
- A request to stop service at one address and begin service at another qualifying City of Rome water-service address.
Primary sources
Official Rome Water & Sewer Resources
Common questions
Rome City Water Department FAQs
1. How do I pay my Rome GA water bill online?
Use the City of Rome’s official MUNIS Self Service utility-billing portal. If you do not have a portal login, the City’s instructions say to choose “Don’t have a login” and enter your account number and customer number. The City currently states that online water and sewer payments do not have a payment convenience fee.
2. What is the Rome City Water Department phone number?
For water billing, account setup, payment arrangements or bill adjustments, call 706-236-4440. For water or sewer operations and 24/7 emergencies, call 706-236-4560.
3. Can I pay my Rome water bill by phone?
Yes. The official City water page lists 1-833-415-0540 for phone payments. Have both the utility account number and customer number ready. The City currently says phone payments are available without a payment fee.
4. What if I do not have a Rome water account login?
You can still use the City’s payment route. The official instructions say to select “Don’t have a login” in the MUNIS payment system and then enter the account number and customer number from the utility bill.
5. How do I start water service in Rome, Georgia?
Submit the City’s Water Establish Service Request. New account holders must be at least 18. The form asks for contact information, the service address, the requested turn-on date and, for renters, a copy of the first page of the lease. Water Billing can help at 706-236-4440.
6. How do I transfer or stop my Rome water service?
Use the official Water Transfer Service Request when moving to another qualifying address, or the Water Stop Service Request when ending service. The stop form asks for a forwarding address. The City says requests received before 3:00 PM are processed the same working day, while later requests are processed the next working day.
7. What happens if my Rome water bill is late?
The City’s Water Billing page states that a 10% penalty is assessed when a bill is not paid within 14 days. Bills carrying a previous balance include a cutoff date. Customers needing payment-arrangement information should contact Water Billing at 706-236-4440 as early as possible.
8. Can I get a Rome water bill adjustment after a leak?
Potentially. Repair the leak first, then submit the City’s Leak Adjustment Request with a plumber’s bill or parts receipt. The Water Billing policy states that a maximum of two adjustments may be given and that only the sewer charge is adjusted.
9. What number do I call for a Rome water or sewer emergency?
Call the City of Rome Water & Sewer Operations Center at 706-236-4560 24 hours a day. The City lists water leaks, water-main breaks, discolored water, hydrant leaks, sewer stop-ups and manhole overflows among the conditions handled through this number.
10. Where is the Rome Water Billing office?
The Water Billing Customer Service Center is at 601 Broad Street, Rome, GA 30161. Regular hours are Monday through Friday, 8:00 AM to 5:00 PM. The Water Billing phone number is 706-236-4440.