Independent Augusta Utilities Guide: WaterDepartmentGuide.org is an independent informational resource. It is not operated by, affiliated with, or endorsed by Augusta Utilities, Augusta-Richmond County, or another government agency.
Utility rates, fees, office hours, payment rules, service interruptions and account policies can change. Use the official Augusta Utilities links provided below for final account-specific decisions.
Augusta Utilities Water Department 2026: Phone, Address & Hours
Augusta, Georgia water & sewer customer guide
Call Augusta Utilities, Visit Customer Service or Handle Your Water Account Online
For most Augusta water, sewer and stormwater account questions, call Augusta Utilities Customer Service at 706-821-1851. Regular customer-service hours are Monday through Friday, 8:30 a.m.–5:00 p.m., excluding weekends and City holidays.
For a broken public water line, major water leak, sewer backup or another water/sewer emergency, use the 24-hour Utilities Dispatch line at 706-842-3060.
Start here
Augusta Utilities Quick Facts for 2026
Bill, payment or balance question?
Call Customer Service at 706-821-1851. Have your utility account number available.
Water main break or sewer backup?
Call Utilities Dispatch at 706-842-3060. The official utility FAQ identifies this as a 24-hour line.
Need to pay without visiting?
Use Augusta’s official water/sewer/stormwater payment system for registered payments or one-time payment.
Do not use the general City switchboard when the issue is an Augusta Utilities account problem. Start with 706-821-1851. Use 706-842-3060 for urgent water/sewer system emergencies.
Phone, address & hours
Augusta Utilities Water Department Contact Information
Customer-service locations
Walker Street Office
452 Walker Street, Suite 100
Augusta, GA 30901
Phone: 706-821-1851
Fax: 706-821-1859
Lobby / drive-thru:
Monday–Friday, 8:30 a.m.–5:00 p.m.
Peach Orchard Road Office
3463 Peach Orchard Road, Suite B
Augusta, GA 30906
Phone: 706-821-1851
Fax: 706-771-2646
Lobby / drive-thru:
Monday–Friday, 8:30 a.m.–5:00 p.m.
Utilities Administration
452 Walker Street, Suite 200
Augusta, GA 30901
Main office: 706-312-4154
Regular hours:
Monday–Friday, 8:30 a.m.–5:00 p.m.
Augusta’s current Customer Center page identifies the downtown customer-service counter as Suite 100, while another official utility FAQ has historically displayed Suite 101. The department’s main contact page lists the location simply as 452 Walker Street. If a suite number is important for your visit or delivery, call 706-821-1851 first.
Directions
Map to Augusta Utilities Downtown Customer Service
If your purpose is simply to pay a bill, check online payment first. If you are opening a new account, bring the identification and occupancy/ownership documents described below.
Water / sewer / stormwater billing
How to Pay an Augusta Utilities Water Bill
Online Water / Sewer / Stormwater Payment
Registered customers can manage online payments, while Augusta also provides a one-time-pay option for customers who do not want to register.
Online payment steps
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1
Open Augusta’s official bill-payment page
Use the Augusta Utilities link above rather than a sponsored third-party payment page.
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2
Choose registered login or one-time pay
You can sign in to manage an account or make an eligible one-time payment without registration.
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3
Enter the correct utility account information
For account registration, Augusta’s portal asks for the utility account number and account-verification information.
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4
Choose a payment method
Review the current card-processing fee before submitting a credit/debit card. Augusta identifies electronic check as an option for customers seeking to avoid the card-processing fee.
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5
Save the confirmation
Keep the confirmation number or receipt, especially when payment is close to a penalty or disconnection deadline.
Registered Payment
Useful for scheduled payments, account management, e-bills and eligible automatic payment features.
One-Time Pay
Useful if you need to pay without creating an online account.
Bank Draft / Easy Pay
Augusta provides bank-draft enrollment and termination forms through its payment information.
Customer Service
Call 706-821-1851 to discuss payment and billing issues.
The official online-payment page states that bills must be paid in full, including delinquent fees, when service has been disconnected. Do not assume a partial online payment will automatically restore service.
Understand the statement
Augusta Water Billing Schedule, Sewer Charges & 2026 Rates
Residential sewer calculation
Augusta’s FAQ says the maximum monthly residential sewer bill is recalculated each April using the average water consumption from December, January and February.
The billed sewer usage is based on the lesser of actual water usage or that winter average.
No prior sewer history?
For a residential account without prior history, Augusta states that sewer billing uses actual water consumption but is capped at the sewer charge associated with 7,000 gallons until the applicable calculation is established.
Augusta Utilities states that minimum water and sewer charges can apply even when a meter records no usage. Check the current official rate schedule for the account and meter size.
The official rate page states that residential and commercial water/sewer rates increased 6.5% beginning with the first bill issued in January 2026.
Move-in / transfer
How to Start or Transfer Augusta Water Service
Augusta’s utility FAQ instructs customers establishing a new account to come into a customer-service office. The detailed New Accounts / Transfers policy requires a completed new-account application and Water Turn-On form.
Augusta retains a copy with the account application.
Copy of title, lease or qualifying notarized letter from the property owner.
Legal name, mailing address, previous address and telephone information.
Federal identification number or responsible-party information where applicable.
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1
Confirm the service address is served by Augusta Utilities
If uncertain, call 706-821-1851 before visiting.
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2
Prepare picture ID and occupancy documents
Bring a title, lease or qualifying notarized property-owner letter along with identification.
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3
Complete the new account and Water Turn-On paperwork
The official policy requires a completed and signed Water Turn-On form.
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4
Submit before 2 p.m. for possible same-day service
Augusta states that qualifying requests received by 2 p.m. can receive same-day service. Requests after the cutoff are handled the next business day.
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5
Expect the $25 establishment / transfer charge
The published utility FAQ describes this as a non-refundable fee added to the first bill.
Review current identification and documentation requirements before visiting the customer-service counter.
Moving out / vacancy
How to Stop Augusta Utilities Water Service
Closing the utility account
Contact Customer Service at 706-821-1851 for current stop-service instructions and the effective termination date.
Do not assume leaving the property automatically closes the account.
Do not operate the street shutoff yourself
Augusta’s published policy states that only authorized Augusta Utilities personnel may operate the utility curb stop / meter shutoff unless specific permission is given.
The official utility FAQ warns that customers may continue receiving monthly bills until the account is formally closed.
24-hour response
Augusta Water & Sewer Emergency Number
Use for a broken water main, water gushing from a public line, major service loss, severe utility leak, sewer backup or another urgent water/sewer system problem.
Call Emergency DispatchNo water at your home and neighbors also have no water
This can indicate a water-main problem or system interruption.
Water gushing from street / public right-of-way
Report the nearest address, intersection or landmark.
Sewer backup in home or street
Explain where sewage is appearing and whether it is actively worsening.
Immediate danger to life or safety
If flooding, traffic hazards, electrical hazards or another condition creates an immediate life-safety emergency, contact emergency services as appropriate.
What to tell the dispatcher
- Exact street address or nearest intersection
- Whether water is actively flowing or flooding
- Whether neighbors are affected
- Whether the problem appears before or after the meter
- Whether sewage is backing up into the property
- Any traffic, electrical or public-safety hazard
- Your callback number if follow-up is needed
Regular billing hours end at 5 p.m. The published emergency dispatch number is 706-842-3060.
Interruptions & field work
How to Check Augusta Water Outages and Service Interruptions
Call Utilities Dispatch
706-842-3060 for urgent water/sewer system problems.
Utilities News Center
Augusta posts planned interruptions, water-main work and project notices in its Utilities news section.
Check Utilities NewsAugusta 311
Submit non-emergency service concerns, including qualifying leaks, drainage concerns and service interruptions.
Open Augusta 311Planned interruption notices are date- and street-specific. Always check the Utilities News Center or contact dispatch for the current status of your address.
Penalty & shutoff
Late Augusta Water Bill, Disconnection & Reconnection Rules
Call 706-821-1851 and ask for the exact amount needed to protect or restore service. Augusta’s published policy states that service discontinued for nonpayment is not restored until required arrears and applicable fees are satisfied.
What about a payment arrangement?
Routine last-minute arrangement
Augusta’s utility FAQ states that a customer generally must at least pay the past-due balance to avoid disconnection and should not assume a standard payment arrangement will stop shutoff.
Formal repayment-plan policy
A separate Augusta policy allows certain customers with qualifying delinquent accounts to submit a written repayment plan before the account is sent to collections.
The published policy requires at least one-half of the outstanding balance before a plan can be considered and limits an approved repayment period to no more than six months.
Returned-check history, unauthorized usage, account age, timing and other policy conditions can affect repayment-plan eligibility. Call Customer Service before relying on a plan.
Review penalties, discontinued-service rules and current account requirements.
Returned payment
Augusta Utilities Returned Check Fees
Returned-check charge
Augusta’s published policy states that an eligible returned check is charged a fee of $20 or 5% of the total check, whichever is greater.
10-day cure period
The policy says a notice provides 10 calendar days to make full payment using an accepted guaranteed payment method.
If required payment is not made after the stated period, the published policy provides for service discontinuation and an additional $25 delinquent fee.
Leak & high usage
High Augusta Water Bill? Check for a Leak Before Paying Blindly
Main to and including the meter
The utility states that it installs, owns and maintains the water service line from the main through the meter.
Meter to the building / premises
Customer-side service lines and plumbing after the meter are generally the property owner’s responsibility.
Leak-adjustment eligibility checklist
- You did not previously know about the leak.
- You notified Augusta Utilities promptly after learning of it.
- The affected usage is materially higher than your normal consumption.
- The leak was repaired promptly.
- You can provide a licensed plumber’s certificate or qualifying substitute documentation allowed by policy.
When the published conditions are satisfied, Augusta states that the customer may be charged the average amount plus one-half of the additional usage for the qualifying period.
The official policy states that an adjustment will not cover more than a two-month period and limits adjustments within a year.
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1
Compare current usage with prior months
Look for a sudden increase rather than focusing only on the dollar amount.
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2
Stop all water use and inspect for movement
If safe and practical, confirm that toilets, faucets, irrigation and appliances are off and investigate signs of continuous flow.
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3
Repair private-side leaks promptly
Keep plumber invoices, certificates, material receipts and repair documentation.
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4
Ask Customer Service about a leak adjustment
Call 706-821-1851 and ask what documentation applies to your account.
Review the current qualification and documentation requirements before submitting a request.
Taste, odor, color & testing
Augusta Water Quality Questions and 2025 Consumer Confidence Report
2025 Augusta Drinking Water Quality Report
The 2025 Consumer Confidence Report was released in June 2026 and covers Augusta’s drinking-water sources, regulated testing results, contaminants and regulatory compliance for calendar year 2025.
The report states that Augusta Utilities remained in compliance with its operating permit requirements while providing treated drinking water to customers.
View Water Quality ReportsLatest CCR water-quality contact
Monday–Friday, approximately 7 a.m.–3 p.m. according to the 2025 Consumer Confidence Report.
After hours / weekend
Use Utilities Dispatch for urgent after-hours water-quality or water/sewer system concerns.
The latest 2025 Consumer Confidence Report and the Utilities FAQ direct water-quality / dirty-water questions to 706-821-4237. Augusta’s current Contact and Staff pages separately display 706-821-8247 for discolored water, taste or odor problems. Because the official pages are inconsistent, this guide prioritizes 706-821-4237 from the latest annual water-quality report; if you cannot connect, call Customer Service at 706-821-1851.
If your water suddenly looks discolored
- Check whether neighbors are seeing the same condition. A neighborhood-wide change can point to utility work or system flushing rather than an isolated plumbing problem.
- Do not assume appearance alone identifies the cause. Valve operation, construction, flushing, private plumbing or another condition may affect color.
- Contact the Water Quality Lab / Utilities. Give the exact address, when the condition started and whether there is an odor or taste change.
- Use Dispatch after hours. Call 706-842-3060 when the concern is urgent and the water-quality office is closed.
- Follow any official boil-water or do-not-use notice. When Augusta issues a formal advisory, follow the specific boundaries and instructions in that notice rather than generic advice.
Public notices
Where to Check for an Augusta Boil-Water Advisory
Official utility announcements
Check Augusta Utilities news for current planned work, water-main breaks and public notices.
Utilities News CenterUtilities Dispatch
Call 706-842-3060 if you need to report or confirm an urgent water/sewer system problem.
Augusta 311
Use 311 for non-emergency City service concerns and tracking.
Open Augusta 311Boil-water notices can apply to a specific street, pressure zone or service area. Read the official geographic boundaries and wait for the official rescission notice before treating the advisory as ended.
Special utility questions
Backflow, FOG, Fire Hydrant and Canal Contacts
The Augusta Utilities FAQ directs customers with water/sewer tap-purchase questions to 706-842-3060 for routing to the appropriate staff member. Check current tap fees before budgeting a connection project.
Meter responsibility
Who Owns the Augusta Water Meter and Service Line?
Augusta Utilities states that it owns and maintains the water service line from the main to and including the meter.
The property owner is generally responsible for customer piping from the meter to the building.
Augusta policy restricts meter and utility shutoff operation to authorized personnel unless written permission is provided.
Call the right place
Which Augusta Utilities Number Should You Call?
| Problem | Best First Contact | What to Have Ready |
|---|---|---|
| Bill amount / payment question | 706-821-1851 | Account number + bill |
| Start / stop / transfer service | 706-821-1851 | ID + service address + occupancy documents |
| Water-main break | 706-842-3060 | Exact location + severity |
| Sewer backup | 706-842-3060 | Address + where backup is occurring |
| No water at multiple nearby homes | 706-842-3060 | Street + affected area |
| Water color / taste / odor | 706-821-4237 | Address + when condition began |
| High bill / leak adjustment | 706-821-1851 | Repair documentation + usage history |
| Backflow / FOG / hydrant | 706-312-4144 | Project / property details |
| Non-emergency City service request | 311 / 706-821-2300 | Location + description + photo if available |
Save time
What to Have Ready Before Calling Augusta Utilities
Augusta’s utility FAQ states that representatives may ask for identity-verification information, including the last four digits associated with the account, as part of the utility’s identity-theft-prevention procedures.
Understand the account
Augusta Water Utility Terms
- Account Number
- The identifier shown on an Augusta Utilities bill and used for account access and payment.
- Penalty Date
- The date after which a late-payment penalty can be added to an unpaid balance; Augusta states it is generally 15 calendar days after the billing date.
- Delinquent Fee
- A separate fee associated with qualifying delinquent / discontinued service under Augusta’s published billing policy.
- Winter Average
- The residential sewer-billing average based on December, January and February water usage and recalculated in April.
- Leak Adjustment
- A billing adjustment that may apply when a qualifying customer-side leak is repaired and documented under Augusta policy.
- Curb Stop
- A utility shutoff point associated with water service that customers should not operate without authorization.
- Consumer Confidence Report
- The annual drinking-water quality report describing water sources, testing results, regulated substances and compliance information.
- Utilities Dispatch
- Augusta’s 24-hour water/sewer emergency response line at 706-842-3060.
Official Augusta links
Augusta Utilities Official Resources
Common searches
Augusta Utilities Water Department FAQs
1. What is the Augusta Utilities Water Department phone number?
The main Augusta Utilities Customer Service number is 706-821-1851. Use it for billing questions, account help, payment questions and start/stop service information.
2. What is the Augusta Utilities Water Department address?
The downtown Customer Service office is at 452 Walker Street, Augusta, GA 30901. The current Customer Center page lists the customer-service office as Suite 100. Augusta also operates a South Office at 3463 Peach Orchard Road, Suite B, Augusta, GA 30906.
3. What are Augusta Utilities customer service hours?
Regular call-center, lobby and drive-thru hours are Monday through Friday, 8:30 a.m.–5:00 p.m., excluding weekends and City holidays.
4. What number should I call for an Augusta water or sewer emergency?
Call 706-842-3060. Augusta Utilities identifies this as its 24-hour, 7-day emergency dispatch line for water and sanitary sewer emergencies.
5. How do I pay my Augusta water bill online?
Use Augusta’s official Water/Sewer/Stormwater Bill Online page. The system supports registered account payments and one-time payment. Credit/debit card payments currently carry a 2.95% processing fee with a $1.95 minimum; Augusta identifies electronic checks as a way to avoid the card-processing fee.
6. How do I start water service with Augusta Utilities?
Augusta’s published instructions require a new-account application, picture identification and proof of ownership or occupancy such as a title, lease or qualifying notarized owner letter. The official FAQ directs new customers to establish service at a Customer Service office.
7. How much does Augusta Utilities charge to open a new account?
Augusta Utilities currently lists a $25 non-refundable fee to establish a new account or transfer service. The fee is assessed on the first bill.
8. What happens if my Augusta water bill is late?
Augusta’s published billing policy applies a 10% penalty to an outstanding balance remaining at the penalty date, which is generally 15 calendar days after the billing date. Continued delinquency can lead to service disconnection and additional fees. Call 706-821-1851 for the amount required on your specific account.
9. Can Augusta Utilities adjust a high bill caused by a leak?
Possibly. Augusta publishes a leak-adjustment policy requiring qualifying circumstances and proof that the leak was repaired. When approved, the customer may be charged average usage plus one-half of additional qualifying leak usage, subject to policy limits.
10. Who do I call about dirty, discolored or unusual-tasting Augusta water?
The latest 2025 Augusta Consumer Confidence Report directs water-quality questions to the Water Quality Lab at 706-821-4237, Monday–Friday from about 7 a.m.–3 p.m., with after-hours and weekend concerns routed to Utilities Dispatch at 706-842-3060.
Before You Call or Visit
Have your utility account number, service address and account-holder information ready. For a new account, bring your ID and proof of occupancy. For a leak adjustment, keep the repair documentation. For an emergency, provide the exact location and describe whether water or sewage is actively flowing.