Riverside Water Department: Bill Pay, Account Login & Phone

1. 1

   Get your current utility statement

   WebConnect registration begins with the account number shown on your Riverside Public Utilities bill.

2. 2

   Open WebConnect

   Use the official RPU account page.

3. 3

   Choose “First-time user?”

   Open the registration process instead of entering a username and password you have not yet created.

4. 4

   Enter the account number

   RPU’s registration screen instructs first-time users to enter their utility account number.

5. 5

   Complete the requested profile information

   Follow the secure WebConnect prompts to create your online profile.

6. 6

   Verify the account before paying

   Confirm that the service address and account details match your utility statement.

1. 1

   Open RPU WebConnect

   Use Riverside’s official bill-pay starting page.

2. 2

   Select “Make a One Time Payment”

   This opens Riverside’s current payment-processor flow.

3. 3

   Enter the requested utility information

   Verify the account details before authorizing payment.

4. 4

   Save the confirmation

   Keep the transaction receipt until payment is correctly reflected on your RPU account.

Which Riverside number should I use?

Direct Pay setup checklist

1. Complete the Direct Pay application.
2. Attach a blank check marked VOID.
3. Make sure the check writer is a responsible party on the RPU account.
4. Continue paying normally until Direct Pay actually activates.
5. Notify Customer Service at least 48 hours before a scheduled draft if a change is needed.

Identity verification

RPU requires applicants to provide identification and establish credit before receiving utility service. If RPU cannot verify identity, the applicant can be required to provide two separate valid IDs, including at least one qualifying photo ID.

For a standard single-family residential account inside the City, Riverside’s WA-1A schedule uses a monthly customer charge plus tiered usage charges measured in CCF.

RPU reads water meters approximately once each month. If staff cannot obtain a reading, the utility bill can be estimated.

1. 1

   Contact Customer Service before the due date

   Call (951) 782-0330, email CallCenter@RiversideCA.gov, submit an available City web/mobile form or visit a Customer Service Center.

2. 2

   Explain the disputed charge

   Have the bill, account information and supporting meter/payment records ready.

3. 3

   Continue paying undisputed later bills

   RPU’s rule states that later bills not included in the dispute still must be paid within their normal deadlines.

4. 4

   Escalate if unresolved

   The Water Rule provides additional review and appeal steps when the initial Customer Service investigation does not resolve the dispute.

RPU warns that bills showing a previous balance can be subject to termination proceedings under the utility’s rules and rates.

RPU’s SHARE program provides qualifying low-income Riverside customers with utility-bill assistance. Eligibility includes household-income and documentation requirements, and customers must recertify.

Common SHARE documents

• Valid government-issued identification
• Social Security card
• Current RPU utility bill
• Urgent or disconnection notice when applicable
• Recent household income documentation

WebConnect

Riverside Public Utilities’ customer account portal for payments, account history and paperless billing.

One-Time Payment

A payment route available from the WebConnect page without signing into a registered online profile.

CCF

One hundred cubic feet of water. RPU explains that one CCF is approximately 748 gallons.

Customer Charge

The fixed charge assigned to a metered utility service in addition to usage-based charges.

Direct Pay

RPU’s automatic bank-draft program for eligible utility customers.

SHARE

Sharing Households Assist Riverside’s Energy, RPU’s low-income utility-bill assistance program.

Water General Fund Transfer

A component of customer water bills involving a transfer of up to 11.5% of Water Fund revenues to Riverside’s General Fund.

Surcharge Area

An applicable service area outside the City where the WA-1A schedule multiplies Basic Area water charges by 1.50.