Independent utility guide: WaterDepartmentGuide.org is an independent informational resource and is not operated by, affiliated with, or endorsed by the City of Broken Arrow, Oklahoma.
For an active water leak, sewer overflow or loss-of-service emergency, use the official City contact numbers shown below rather than relying on this page for real-time incident status.
Broken Arrow, Oklahoma • water & utility customer guide
Broken Arrow Utility Billing Contacts, Water Emergencies & Service Help
For most Broken Arrow water-account questions, call Utility Billing at 918-259-8409 or visit the customer window at 116 E. Dallas Street on the south side of City Hall.
The office is open Monday through Friday, 8:00 a.m.–5:00 p.m., except City holidays. For a water leak or sewer overflow, use 918-258-3587; after hours or on weekends, call 918-259-8400.
Customers can also use the City’s WaterSmart portal to pay bills, start or stop service, monitor hourly water use, view billing history and set possible-leak alerts.
Fast answer
Broken Arrow Water Department Quick Facts
The billing office is located on the south end of City Hall. The City’s general City Hall address remains 220 S. First Street.
Call the right number
Broken Arrow Water Phone Numbers
Utility Billing Customer Service
918-259-8409Use for bills, account access, deposits, start/stop service, transfers, payment questions and WaterSmart assistance.
Leak or Sewer Overflow
918-258-3587Use the City’s Action Center route for a water leak or sewer overflow during regular response hours.
After-Hours Utility Emergency
918-259-8400The Utilities Department directs customers to the Police Department non-emergency dispatch center after hours.
City Hall Main Number
918-259-2400Use for general City routing—not as the first choice for an account-specific utility billing question.
Customer accounts
Broken Arrow Utility Billing Office
City of Broken Arrow Utility Billing
116 East Dallas Street
Broken Arrow, OK 74012
Location: South side of City Hall
Phone: 918-259-8409
Hours: Monday–Friday, 8:00 a.m.–5:00 p.m., except City holidays.
Utility Customer Service Manager: Curt Poole
Official Utility Billing PageUse this office for:
- Starting residential utility service
- Transferring service to a new address
- Stopping service
- Residential deposit questions
- Utility-bill questions
- Payment problems
- WaterSmart account-number help
- Returned-payment questions
- Budget billing
- Auto Pay / bank-draft help
When to call or visit
Broken Arrow Water Office Hours
If you need a same-day account change or are traveling to the office specifically to prevent disconnection, call 918-259-8409 first.
Water or sewer problem
How to Report a Broken Arrow Water Leak or Sewer Overflow
Before calling, collect these details
If the problem appears in the street, public right-of-way, meter area or affects multiple properties, report it to the City. A leak on private plumbing beyond the customer’s responsibility point may require a plumber.
Night, weekend or office closure
Broken Arrow Water Emergency After Hours
The City’s Utilities Department directs customers with after-hours or weekend utility emergencies to this number.
Use the after-hours route for
- Significant City water leak
- Sewer overflow
- Major water-service problem
- Utility problem requiring urgent field response
Usually wait for Utility Billing
- Routine billing question
- WaterSmart password/account issue
- Address update
- Budget-billing request
- Routine account transfer
Use 911 for a true police, fire or medical emergency. The 918-259-8400 number is the City’s non-emergency after-hours utility routing number.
Moving to Broken Arrow
How to Start Broken Arrow Water Service
Refundable and non-interest-bearing when required.
Non-refundable initiation fee added to the first monthly bill.
The City says a $75 charge may apply in some cases because normal processing is generally next-business-day.
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1
Open WaterSmart
Broken Arrow allows customers to request new service from the Services & Forms area of the WaterSmart portal.
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2
Enter the service location
Use the exact Broken Arrow service address and customer information requested by the portal.
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3
Complete deposit / credit requirements
A new residential customer normally has a $100 deposit. The City says the deposit may be waived after a favorable independent credit inquiry using the customer’s Social Security number.
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4
Account for the $30 initiation fee
The non-refundable start or transfer fee is applied to the first monthly billing statement.
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5
Choose the requested start date
Normal processing is generally for the next business day. Same-day requests can be processed, but an additional $75 fee may apply in some circumstances.
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6
Confirm service status
If timing is critical, call Utility Billing at 918-259-8409 rather than assuming an online submission guarantees immediate activation.
Broken Arrow WaterSmart
Start/stop service, pay bills, view usage, see billing history and configure water-use alerts.
New customer security
Broken Arrow Water Deposit Rules
Required for new residential customers unless waived under the City’s credit-review process.
The residential utility deposit is non-interest-bearing.
The City states the deposit is applied to the account after three years of good credit history.
If earlier, the refundable deposit is applied against the customer’s final utility bill.
The City says customers requesting service other than single-family residential are assessed a deposit based on usage at the service location. Contact Utility Billing for the property-specific amount.
Billing options
How to Pay a Broken Arrow Water Bill
WaterSmart Online
Pay the complete City utility bill and view account information through the WaterSmart portal.
Open WaterSmartBy Phone
Use the automated phone system or reach a customer-service representative during office hours.
918-259-8409In Person
Check, cash and credit-card payments are accepted at the Utility Office, 116 E. Dallas Street.
Drop Box
The City lists a yellow drop box in the northeast parking lot at Dallas and 1st and another on the wall outside Utility Billing.
Auto Pay
Customers can enroll for automatic bank or card drafts through the City’s payment options.
Budget Billing
Eligible customers can use average billing based on the current month and previous 12 months to reduce seasonal swings.
Review current online, phone, office, drop-box, Auto Pay and budget-billing instructions.
Avoid late charges
Broken Arrow Utility Bill Due Dates & Late Fee
Utility bills can include water, sanitary sewer, refuse, stormwater, streetlight and LifeRide charges depending on the account.
The City states bills are due no earlier than 20 days after the billing date.
The account becomes delinquent at 5:00 p.m. the day after the displayed due date.
A returned-payment charge is added and water service can be terminated without notice.
Broken Arrow says the bill is typically due on the same Wednesday each month, but the displayed account due date controls.
2026 customer portal
What You Can Do in Broken Arrow WaterSmart
The City’s WaterSmart FAQ directs customers to call Utility Billing at 918-259-8409, Monday–Friday from 8 a.m.–5 p.m.
Color, odor or quality concern
Who to Call About Broken Arrow Water Quality
Broken Arrow asks customers to report water-quality concerns so the Utilities team can track the issue and investigate when appropriate.
Call the Action Center and report the water or sewer service issue.
Use the City’s non-emergency after-hours route.
Include your name and service address when reporting a water-quality issue.
Discolored water: what the City recommends
While water is discolored
- Avoid drawing discolored water into the hot-water heater
- Postpone washing light-colored laundry
- Flush affected water before drinking it
- Report persistent concerns to the City
What the City may do
- Track the water-quality complaint
- Send a technician when appropriate
- Collect a water sample
- Test the water
- Flush the nearby water main
Where your water comes from
Broken Arrow Drinking Water System
The City’s principal raw-water source.
The modern treatment facility’s stated maximum processing capacity.
The City maintains hundreds of miles of water mains.
Water Distribution supports tens of thousands of metered accounts.
The Water Utilities Department operates the drinking-water and sanitary-sewer systems and includes Administration, Water Systems Repair and Construction, Water Resources, Water Distribution, Water Treatment, Meter Services, Reclaimed Water Collection and Water Reclamation operations.
Use the City’s Utilities pages for drinking-water reports, water conservation, lead-service-line information and system updates.
2026 billing context
Current Broken Arrow Utility Rates
Broken Arrow’s current FY2026 water, sewer, stormwater and refuse rate schedule took effect October 1, 2025. The City states those FY2026 rates run through September 30, 2026.
If you are estimating a future bill or move-in after October 1, check the latest City Manual of Fees rather than relying on an older utility bill.
In-person customer service
Map to Broken Arrow Utility Billing
Broken Arrow Utility Billing
116 E. Dallas Street
Broken Arrow, OK 74012
Phone: 918-259-8409
Hours: Monday–Friday, 8:00 a.m.–5:00 p.m.
The payment window is on the south side of City Hall. A yellow payment drop box is also available near Dallas and 1st streets.
Open Google MapsBefore contacting the City
What Information Should You Have Ready?
Billing question: account number and service address.
Start service: exact service address, requested start date and applicant information.
Transfer service: old address, new address and desired change date.
Water leak: street address, cross street and exact location of visible water.
Water-quality concern: name, service address, color/odor description and when it started.
High usage: WaterSmart history, leak alerts and recent irrigation/plumbing changes.
Understand your account
Broken Arrow Utility Terms
- Utility Billing
- The customer-service function that handles account setup, transfers, bills, payments and related customer requests.
- WaterSmart
- Broken Arrow’s online customer portal for bills, payments, service forms, water-use tracking and account notifications.
- Residential Deposit
- The refundable $100 deposit normally required for a new single-family residential account unless waived under the City’s credit-review policy.
- Initiation Fee
- The current $30 non-refundable charge applied when starting or transferring utility service.
- Possible Leak Alert
- A WaterSmart indicator or notification showing usage higher than the customer’s expected water-use pattern.
- After-Hours Utility Emergency
- An urgent utility problem occurring when normal City utility customer-service offices are closed and routed through 918-259-8400.
Frequently searched
Broken Arrow Water Department FAQs
What is the Broken Arrow Water Department phone number?
For utility billing, account, payment, start-service and transfer questions, call Broken Arrow Utility Billing at 918-259-8409. For a water leak or sewer overflow, call 918-258-3587. After hours or on weekends, use the City’s non-emergency utility route at 918-259-8400.
Where is the Broken Arrow Utility Billing office?
The Utility Billing customer-service office is at 116 E. Dallas Street, Broken Arrow, OK 74012, on the south side of City Hall. The general City Hall address of 220 S. First Street is different from the Utility Billing customer entrance.
What are the Broken Arrow water office hours?
Broken Arrow Utility Billing customer-service hours are Monday through Friday from 8:00 a.m. to 5:00 p.m., excluding City holidays. Customer-service representatives are also available by phone at 918-259-8409 during those hours.
Who do I call for a Broken Arrow water leak?
Call 918-258-3587 to report a water leak or sewer overflow. If the utility emergency occurs after hours or on a weekend, call the Broken Arrow Police Department non-emergency dispatch center at 918-259-8400.
How do I start Broken Arrow water service?
You can request new service through the Services & Forms section of the City’s WaterSmart portal or apply in person at Utility Billing, 116 E. Dallas Street. New residential customers normally have a $100 refundable deposit and a $30 non-refundable initiation fee. Call 918-259-8409 if the activation date is time-sensitive.
How much is the Broken Arrow water deposit?
The current residential utility deposit is $100. The City says it may be waived after a favorable independent credit inquiry. When required, the non-interest-bearing deposit is applied to the account after three years of good credit history or against the final utility bill, whichever occurs first.
Can Broken Arrow start water service the same day?
The City says new-service and transfer requests can be processed the same day, but a $75 charge may apply in some cases because these requests are normally processed for the next business day. Confirm the actual service date with Utility Billing.
How can I pay my Broken Arrow water bill?
You can pay through WaterSmart, by automated phone at 918-259-8409, in person at 116 E. Dallas Street, by check through the mail, through the City’s yellow drop boxes, through online banking or by enrolling in Auto Pay.
What should I do if my Broken Arrow water is discolored?
Report persistent discoloration through the City’s Action Center at 918-258-3587 during regular hours or 918-259-8400 after hours. The City recommends avoiding hot-water use while discoloration is present and postponing light-colored laundry. Water-quality concerns can also be emailed to water_resources@brokenarrowok.gov.
What can I do in the Broken Arrow WaterSmart portal?
WaterSmart lets customers pay the full utility bill, start or stop service, review billing history, track water consumption down to hourly intervals, identify possible-leak patterns, set usage notifications and review water-conservation recommendations.
Official verification
Official Broken Arrow Water Resources
Utility Billing
Phone, office address, hours, deposits, start/transfer fees, billing rules and WaterSmart access.
Official Utility BillingPayment Options
WaterSmart, phone, in-person payment, drop boxes, Auto Pay, budget billing and financial-assistance information.
Official Payment OptionsWaterSmart FAQs
Online account registration, start/stop service, hourly usage, possible-leak alerts and payment instructions.
WaterSmart FAQsWater Utilities Department
Water and sewer operations, Utilities contacts and official leak/overflow emergency routing.
Water UtilitiesDrinking Water
Water source, treatment, storage and distribution-system information.
Broken Arrow Drinking WaterDiscolored Water
Current City guidance for reporting discoloration and what customers should do while it persists.
Discolored Water GuidanceAccount or bill: 918-259-8409. Water leak/sewer overflow: 918-258-3587. After hours/weekend utility emergency: 918-259-8400.