Independent Plaquemines Parish Water Guide: WaterDepartmentGuide.org is an independent informational resource. It is not operated by, affiliated with, or endorsed by Plaquemines Parish Government, the Plaquemines Parish Water Department, Water Billing & Collections, or Inframark.
Account balances, rates, deposits, tapping charges, service interruptions and policies can change. Use the official Plaquemines Parish resources linked below for final account-specific decisions.
Plaquemines Parish Water Department 2026: Phone, Address & Hours
Plaquemines Parish, Louisiana water customer guide
Call Water Billing, Report a Water Emergency or Visit the Belle Chasse Office
For water bills, meter questions, account changes and routine customer service, call the Plaquemines Parish Water Department / Water Billing & Collections at 504-934-6520.
The active customer-service office is at 333 F. Edward Hebert Boulevard, Building 203, Suite B111, Belle Chasse, LA 70037. Regular hours are Monday through Friday, 7:30 a.m.–4:00 p.m.
For an urgent water or sewage problem after hours, call the 24-hour emergency hotline at 504-912-1023.
Start here
Plaquemines Parish Water Department Quick Facts
Balance, bill or meter problem?
Call 504-934-6520. This is the main Water Billing & Collections / Meter Reading number.
Leak, low pressure or hydrant problem?
Call Inframark Operations & Maintenance at 504-392-4177 during regular weekday hours.
Urgent water or sewage problem?
Use the published 24-hour emergency number: 504-912-1023.
Account / bill = 504-934-6520. Field leak / pressure / sewer issue = 504-392-4177. After-hours emergency = 504-912-1023.
Phone, address & hours
Plaquemines Parish Water Department Contact Information
Water Works Main Office
333 F. Edward Hebert Boulevard
Building 203, Suite B111
Belle Chasse, LA 70037
Phone: 504-934-6520
Fax: 504-934-6529
Email: Water@ppgov.net
Hours:
Monday–Friday, 7:30 a.m.–4:00 p.m.
Mail to Water Works
P.O. Box 940
Belle Chasse, LA 70037
When mailing a water payment, the current billing notice instructs customers to include the account number on the check or money order and include the bill stub when possible.
Applications Stop Earlier
The Parish’s current Water Billing information sheet states:
Do not arrive near the 4 p.m. office closing time if you need to establish or change service.
The current billing notice identifies the Belle Chasse office as the active customer counter. Port Sulphur and East Bank are currently listed as drop-off locations rather than full customer-service offices.
Directions
Map to Plaquemines Parish Water Works Main Office
Prepare your ID, proof of ownership or lease documents and payment method before visiting. The current billing notice says applications are not accepted after 3 p.m.
Payment drop-off
Plaquemines Parish Water Payment Drop Boxes
Main Office Drop Box
333 F. Edward Hebert Boulevard
Building 203
Belle Chasse, LA 70037
Port Sulphur Water Works Dropbox
29600 Highway 23
Port Sulphur, LA 70083
Woodlawn Fire Station Drop Box
Woodlawn Fire Station
7139 Hwy 39
Braithwaite, LA 70040
The live Plaquemines Parish Water Billing page currently lists the Woodlawn Fire Station drop box at 7139 Hwy 39. A separate current billing handout displays 7163 Hwy 39. Because the Parish’s own sources differ, verify the location with 504-934-6520 before making a special trip.
Billing & payment
How to Pay a Plaquemines Parish Water Bill
Plaquemines Parish Online Payments
The Parish’s official payment page provides a dedicated Pay Water Bill link. Plaquemines Parish also promotes water-bill payment through the PPG Geaux mobile app.
Online water-payment steps
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1
Start with the Plaquemines Parish payment page
Use the Parish’s official Payments page and select Pay Water Bill.
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2
Enter the correct water account information
Use the account details from the current bill. Do not guess an account or location number.
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3
Verify the balance and service address
Before submitting payment, make sure the account displayed belongs to the intended property.
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4
Complete the electronic payment
Review the portal’s current payment terms before authorizing the transaction.
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5
Save the confirmation
Keep the receipt or confirmation, particularly when paying a delinquent account or making a payment near a disconnect deadline.
The Water Department specifically encourages e-bills, auto-draft and online payments because postal delays can affect mailed bills and payments.
You can call 504-934-6520 to ask for your balance, but the Parish’s current billing notice says it does not take water-bill payments by telephone.
Understand the bill
When Plaquemines Parish Water Bills Are Sent & What Is on the Bill
The current billing notice says bills are delivered to the post office by the first of the month.
The billing notice states that 0–4,000 gallons is treated as minimum-bill usage.
The billing sheet identifies an Act 605 Safe Drinking Water charge billed quarterly.
Charges that may appear on the same bill
The Water Billing notice instructs customers to notify the department immediately if sewer service is not available at the property. Call 504-934-6520 rather than simply ignoring the sewer line item.
The Parish’s current billing sheet gives the example that service established in January may receive its first bill in March. Do not assume no bill means no balance is accruing.
Rates & fees
How to Check Current Plaquemines Parish Water Rates
The Parish’s online Utility/Water Billing FAQ still displays a rate table explicitly labeled for July 1, 2023 through December 1, 2024. Because that date range has expired, this guide does not relabel those amounts as current 2026 rates.
Why rates may differ now
Ordinance No. 23-47 established the 2023–2024 schedule and provided for an annual Consumer Price Index adjustment beginning with January 2025 water bills.
Best way to get your current rate
Call 504-934-6520 or review the current account bill before estimating a 2026 charge, especially for commercial, large-meter or unusually high-use accounts.
The still-published FAQ shows the former residential minimum as $10 for 0–4,000 gallons during its stated 2023–2024 period. Verify the currently applicable amount before publishing or budgeting a 2026 rate.
Move-in & account setup
How to Start Plaquemines Parish Water Service
Starting an account at a property with an existing water service is different from requesting a new meter installation. New installations can require permit release paperwork and a separate meter installation charge.
Existing water service — documents and listed fees
Owner-occupied property
- Proof of ownership showing name and physical address
- Driver’s license / identification
- Moving-in application
- $20 administration fee
- $35 deposit
Tenant / leased property
- Lease stating tenant is responsible for water, or qualifying landlord/family authorization
- Driver’s license / identification
- Moving-in application
- $20 administration fee
- $75 deposit
Business / LLC / agricultural
- Lease, settlement statement or qualifying landlord form
- Driver’s license / identification
- Application
- $20 administration fee
- $125 deposit
The Parish FAQ currently instructs new-account applicants to use separate checks or money orders for applicable fees and deposits and states that the Belle Chasse office does not accept cash.
New meter installation
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1
Obtain the required permit release
The current Water Billing FAQ lists a permit release slip from the Permit Office for new water-service installations.
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2
Bring ownership or lease documentation
The documents depend on whether the property is owner-occupied, rented or commercial.
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3
Bring identification
Prepare the driver’s license / identification required by the account instructions.
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4
Complete the new-installation application
A separate application is required for a new meter installation.
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5
Confirm the current installation charge
The meter-installation / tapping amount varies according to meter size and location. Get the current amount before purchasing a money order or check.
Access moving-in, landlord, meter-installation, leak-adjustment and final-bill forms.
Construction / temporary use
Plaquemines Parish Floating Water Meter Rules
Monthly reading
The current billing notice instructs floating-meter customers to email a photo of the meter showing the reading to Water@ppgov.net each month around the same time.
Keep the meter accessible
All water meters must remain accessible to meter readers and maintenance crews. Customers can be charged for tampering or damage to meters, lids, boxes or transmitters.
An older FAQ block contains both $945 and $1,000 references. The current Water Billing & Collections page prominently states $1,000, and the current billing information sheet also shows $1,000. Verify the exact amount before payment.
Leaks, pressure & sewer issues
Plaquemines Parish Water & Sewer Emergency Numbers
Published Parish emergency number for water or sewage issues outside normal operations hours.
Call Emergency HotlineInframark Operations & Maintenance for field-service problems.
Call OperationsCall Operations / emergency dispatch for
Give the nearest street address or intersection, explain whether water or sewage is actively flowing, say whether neighboring properties are affected, and provide a callback number.
Boil advisories & interruptions
How to Check Plaquemines Parish Water Alerts
Open Water Alerts
Use the Parish Alert Center for current Water Alerts.
Check Water AlertsRead the exact affected area
Notices can cover a particular road, community, water district or section of the Parish.
Check whether the notice is active or lifted
A boil advisory remains relevant until the Parish or water operator posts the official update lifting it.
Water notices are frequently location-specific. Verify your road, community or water district against the actual notice before changing how you use your water.
Plaquemines Parish states that Inframark operates water and wastewater systems and advises the Parish when conditions such as pressure loss require a boil-water advisory.
Annual drinking-water reports
Plaquemines Parish Water Quality Reports for 2026
Plaquemines Parish does not publish only one parishwide Consumer Confidence Report. The official archive provides separate annual drinking-water reports for multiple water systems.
The archive currently contains 2025 Consumer Confidence Reports for the major Plaquemines Parish water systems.
A Belle Chasse customer should not automatically use a Port Sulphur or Dalcour report. The report title identifies the system whose source water and test results are being described.
High consumption
High Plaquemines Parish Water Bill or Leak Adjustment
Request for Leak Adjustment
Plaquemines Parish publishes a dedicated leak-adjustment form through the Water Department Customer Documents section.
What the current form asks for
- Responsible account holder Name of the person responsible for the account.
- Service address The property connected to the high-use bill.
- Location number Utility location identifier when available.
- Billing month The specific month for which an adjustment is requested.
- Leak explanation Describe the exact location and circumstances of the leak.
- Repair evidence The form asks customers to provide store receipts, plumber receipts, photographs or similar evidence when possible.
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1
Repair the leak
Stop continuing water loss before requesting account relief.
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2
Keep proof of repair
Save plumber receipts, parts receipts and photographs.
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3
Complete the Parish leak-adjustment form
Identify the affected billing month and explain where the leak occurred.
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4
Contact Water Billing
Call 504-934-6520 if you need current submission instructions or account-specific requirements.
Submitting documentation does not guarantee an adjustment. The Water Department reviews the account and request under the applicable Parish policy.
Final bill
How to Stop Plaquemines Parish Water Service When Moving
The Water Department FAQ states that customers moving out should give the Department the requested shutoff date, forwarding address, current phone number and account number in writing.
The date you want the account finalized.
Used for the final bill or refund.
Helps identify the correct service.
Allows Billing to contact you if needed.
Plaquemines Parish states that the existing deposit is applied to the final bill. If you move to another location within the Parish, you must establish the new account and pay the applicable new deposit and administrative or tapping charges.
The form includes final meter reading, water, sewer, refuse, tax, penalty, Act 605 and deposit/refund fields.
Name, mailing or account updates
How to Change Information on a Plaquemines Parish Water Account
All changes to a Water Bill account are to be provided in writing and can be emailed to Water@ppgov.net or delivered through the Belle Chasse office / authorized drop boxes.
Meter access
Plaquemines Parish Water Meter Rules
Keep the meter accessible
Meter readers and maintenance crews must be able to access the meter.
Do not tamper with equipment
The Parish warns that meter tampering can lead to fines and damage charges.
Damage can be billed to customer
Damage to the meter, lid, box, transmitter or related equipment can result in material and labor charges.
Call the correct number
Plaquemines Parish Water Department Phone Directory by Problem
| What You Need | Best First Contact | Prepare |
|---|---|---|
| Water-bill balance | 504-934-6520 | Account number |
| Meter / billing issue | 504-934-6520 | Bill + service address |
| Start water service | 504-934-6520 | ID + ownership / lease paperwork |
| Main-line leak | 504-392-4177 | Exact location |
| Low water pressure | 504-392-4177 | Address + whether neighbors are affected |
| Hydrant leak | 504-392-4177 | Street / hydrant location |
| Sewer problem during day | 504-392-4177 | Address + description |
| After-hours water / sewer emergency | 504-912-1023 | Exact location + severity |
| Leak billing adjustment | 504-934-6520 | Repair receipts / photos |
| Boil advisory / interruption | Water Alerts | Street / community name |
Save time
What to Have Ready Before Calling Water Billing
Understand your service
Plaquemines Parish Water Billing Terms
- Account Number
- The customer identifier used by Water Billing to locate a utility account and correctly post payments.
- Location Number
- A property/service-location identifier referenced on Water Department forms, including leak-adjustment paperwork.
- Minimum Bill
- A base utility charge that applies within the minimum-use block; the current billing handout describes 0–4,000 gallons as minimum-bill usage.
- Act 605 Charge
- A Safe Drinking Water charge that the current Water Billing notice lists at $3 per quarter.
- Leak Adjustment
- A request asking Water Billing to review qualifying abnormal consumption associated with a documented leak.
- Floating Meter
- A temporary / portable water-meter arrangement for which Plaquemines Parish maintains separate application, fee and meter-reading rules.
- Consumer Confidence Report
- The annual drinking-water quality report for a specific public water system, such as Belle Chasse, Port Sulphur, Pointe a la Hache or Dalcour.
- Water Alert
- An official Parish notice covering matters such as boil-water advisories, water-service interruptions or drinking-water safety updates.
Official resources
Plaquemines Parish Water Department Official Links
Common customer questions
Plaquemines Parish Water Department FAQs
1. What is the Plaquemines Parish Water Department phone number?
For water billing, meter issues and account questions, call 504-934-6520. For field-service problems such as leaks, low pressure, hydrant leaks or sewer issues during regular weekday hours, call Inframark Operations & Maintenance at 504-392-4177.
2. What is the Plaquemines Parish Water Department address?
The Water Works Main Office is at 333 F. Edward Hebert Boulevard, Building 203, Suite B111, Belle Chasse, LA 70037. The mailing address is P.O. Box 940, Belle Chasse, LA 70037.
3. What are the Plaquemines Parish Water Department hours?
The Belle Chasse Water Works Main Office and billing operation list regular hours of Monday through Friday, 7:30 a.m.–4:00 p.m.. The current billing notice says no applications are accepted after 3:00 p.m.
4. What is the after-hours Plaquemines Parish water emergency number?
Call 504-912-1023 for an urgent water or sewage issue after hours. Plaquemines Parish identifies this as its 24-hour hotline. During regular weekday operations hours, field-service problems can be reported to 504-392-4177.
5. How do I pay my Plaquemines Parish water bill?
Use the official Plaquemines Parish Payments page and choose Pay Water Bill, use the PPG Geaux app, enroll in eligible auto-draft, mail a check or money order, or use an authorized water-payment drop box. The current Water Billing notice states that cash and phone payments are not accepted.
6. What do I need to start Plaquemines Parish water service?
Requirements depend on whether you own, rent or operate a commercial property. For an existing residential owner account, the current Parish FAQ lists proof of ownership, identification, an application, a $20 administration fee and a $35 deposit. Renters are currently listed with a $75 deposit and commercial accounts with a $125 deposit. Verify fees before visiting because policies can change.
7. Where can I check a Plaquemines Parish boil-water advisory?
Use the official Plaquemines Parish Alert Center / Water Alerts. Read the exact geographic area and confirm whether the advisory is active or has been officially lifted because notices may apply only to part of the Parish.
8. Can I request a Plaquemines Parish water leak adjustment?
Yes. The Water Department publishes a Request for Leak Adjustment form. It asks for the account holder, service address, location number, affected billing month, an explanation of the leak and supporting evidence such as plumber or store receipts and photographs when possible. Approval is not automatic.
9. Where are the Plaquemines Parish water-payment drop boxes?
The Parish lists a drop box at the Belle Chasse Water Works office, a Port Sulphur drop box at 29600 Highway 23, and an East Bank drop box at the Woodlawn Fire Station. The live Water Billing page currently gives the East Bank address as 7139 Hwy 39, Braithwaite, LA 70040.
10. Where can I find Plaquemines Parish drinking-water quality reports?
Use the Parish’s Annual Drinking Water Quality Reports archive. The latest archive currently includes 2025 Consumer Confidence Reports for the Belle Chasse, Port Sulphur, Pointe a la Hache and Dalcour water systems. Select the report for the system that actually serves your property.
Have the Account Number and Service Address Ready
For billing questions, prepare your account number and service address. For a leak adjustment, keep repair proof. For a new account, bring identification and ownership or lease documentation. For an emergency, give the precise location and describe whether water or sewage is actively flowing.