Lake County Water Department 2026: Pay Bill, Phone, Hours & Account Help
Lake County water and sewer customers usually need one of four things fast: pay the bill, call the billing office, move service, or figure out why usage changed. This guide gives you the official Lake County Public Works phone numbers, MyMeter portal steps, payment choices, emergency route, bill-assistance options, office map, and high-bill checklist in a scan-first format so you can act without reading long paragraphs.
Choose Your Lake County Water/Sewer Task
Lake County Public Works Contacts That Matter
Use this table first. It saves time because payment questions, move service, emergency calls and portal issues do not all need the same action.
| Need | Official detail | Best action |
|---|---|---|
| Billing / account help | 847-377-7500 | Use for bill balance, payment posting, moving service, account setup and general water/sewer billing questions. |
| Public Works office | 650 W Winchester Road, Libertyville, IL 60048 | Call before visiting; many tasks can be handled online or by phone. |
| Emergency phone | 847-377-7188 | Use for urgent Public Works service-area issues; call 911 for immediate danger. |
| Fax | 847-984-5663 | Use only if Public Works asks you to fax documents. |
| Online payment / portal | MyMeter / Pay Bill Now | Pay bill, create account, monitor usage, view account and check trends. |
| Bill help | 211, 855-677-5253, or text ZIP to 898-211 | Use if you need utility bill payment assistance or local support navigation. |
How to Pay a Lake County Water/Sewer Bill Online
Open the official payment path
Use Lake County Payment Options or go directly to MyMeter.
Choose Pay Bill Now or create an account
Use Pay Bill Now for a quick payment. Create an account if you want usage trends, alerts, account access and future payment convenience.
Enter details exactly as shown on the bill
MyMeter account creation asks for name on account, customer-account number and email, then password and secret question details.
Save proof until the balance updates
Keep the confirmation number, payment date, payment amount and account number until your Lake County account reflects the payment.
Lake County Water/Sewer Payment Options: Which One Should You Use?
| Method | What it is good for | Smart user tip |
|---|---|---|
| MyMeter / online | Fast payment, portal access, usage tracking and account management. | Best option if you also want to check usage before paying. |
| Phone payment | Paying by phone using the automated prompts. | Call 847-377-7500 and follow prompts. Keep account details ready. |
| Automatic payment | Avoiding missed due dates. | Still review bills monthly so leaks or usage spikes are not missed. |
| Check payment when the due date is not urgent. | Mail early and include account details exactly as shown on the bill. | |
| Billing support | Payment posting, move service, high bill questions and account issues. | Call 847-377-7500 with bill, confirmation and service address ready. |
Lake County MyMeter Portal: Pay Bill, Track Usage and Set Alerts
MyMeter is more useful than a simple payment page. It helps customers see usage patterns, compare usage, access data across devices and watch for changes that may explain a high bill.
Moving In or Out: Start, Stop or Transfer Lake County Water/Sewer Service
Contact billing before the move
The official moving page says to contact the billing department at least two business days before moving, but not too early. Use Moving In or Out or call 847-377-7500.
Prepare move details
Have service address, move date, account number if known, buyer/seller or tenant/owner information, forwarding address, phone and email.
Ask about final bill timing
Ask whether a final reading is needed, when the final bill will be produced, and where it should be sent.
Report a Lake County Water/Sewer Problem, Leak or Service Issue
Use emergency phone if…
There is flooding, sewer backup, no water, severe pressure drop, damaged meter area, water entering a road/building or an after-hours urgent Public Works issue.
Emergency: 847-377-7188
Use billing phone if…
The issue is account balance, payment posting, portal login, moving service, high usage or a non-urgent account question.
Billing: 847-377-7500
Give the exact location
Use address, nearest intersection, subdivision, meter location, landmark or GPS-friendly description.
Describe the problem clearly
Say whether water is flowing, pressure is low, sewer is backing up, a meter box is damaged, or water is entering a home, yard or road.
Lake County Water/Sewer Bill Payment Assistance
If a water or sewer bill is becoming hard to pay, start with Lake County 211 before the situation becomes urgent.
| Need | What to do | Prepare first |
|---|---|---|
| Utility bill help | Call 2-1-1 or 855-677-5253, or text ZIP code to 898-211. | Bill, account number, income details, address and household information. |
| Past-due balance | Call Public Works billing before the deadline. | Past-due notice, payment amount, hardship details and possible payment date. |
| Payment not posted | Call 847-377-7500 with proof. | Confirmation number, date, amount and payment method. |
High Lake County Water/Sewer Bill Checklist
Do not call with only “my bill is high.” Bring usage facts from MyMeter and a quick leak check. That makes the call more useful.
| Check | What to look for | Why it matters |
|---|---|---|
| MyMeter usage | Daily trend, sudden spike, continuous usage, unusual comparison with prior periods. | Shows whether the issue is usage, leak, billing timing or account balance. |
| Toilets | Running toilet, flapper leak, tank refill sounds. | Silent toilet leaks can waste a surprising amount of water. |
| Outdoor water | Sprinklers, hoses, irrigation schedule, pool fill, power washing. | Outdoor use often explains seasonal high bills. |
| Recent work | Plumbing repair, construction, new appliance, irrigation repair. | Recent work can change usage or create leaks. |
| Bill structure | Previous balance, sewer charge, fees, missed payment. | Not every high bill is caused by new water usage. |
What to Say When Calling Lake County Public Works
| Situation | Say this | Have ready |
|---|---|---|
| Pay bill / balance | “I need help with my Lake County water/sewer account balance or bill payment.” | Account number, service address, bill date, amount due. |
| Payment not posted | “I paid on [date], but I do not see the payment posted.” | Confirmation number, payment method, amount and account number. |
| Moving service | “I am moving in/out and need to start, stop or transfer service.” | Move date, old/new address, forwarding address, ownership/lease info. |
| High bill | “My usage appears higher than normal and I need help reviewing the account.” | MyMeter usage, prior bills, leak notes, repair records. |
| Emergency | “I am reporting a Public Works emergency at [exact location].” | Address, intersection, what is happening, whether danger is present. |
Lake County Public Works Map and Visit Checklist
The Public Works office is listed at 650 W Winchester Road, Libertyville, IL 60048. Call first if your issue involves billing, account documents, payment posting, move service or an emergency report.
Lake County Public Works
Use this map for Lake County Illinois Public Works location reference.
Lake County Public Works Water Meter Portal Video
This uses a direct YouTube-nocookie embed with a verified Lake County Public Works video ID, so it is WordPress-safe and should not show the broken search-embed problem.
Lake County Public Works Water Meter Portal
Helpful for understanding the Water Meter Customer Portal and how usage monitoring can support high-bill checks.
Official Lake County Links Used in This Guide
Public Works
Main Public Works page for water/sewer account and service resources.
Open Public WorksMy Water / Sewer Account
Account, billing, payment, moving and service information hub.
Open Account PagePublic Works Directory
Office address, phone, emergency phone and fax reference.
Open DirectoryLake County Water Department Phone, Bill Pay and Account FAQs
What is the Lake County water billing phone number?
Lake County Public Works billing support is listed at 847-377-7500.
What is the Lake County Public Works emergency phone number?
The Public Works directory lists emergency phone 847-377-7188. If there is immediate danger to life or property, call 911.
Where is Lake County Public Works located?
The Public Works office is listed at 650 W Winchester Road, Libertyville, IL 60048.
How do I pay a Lake County water or sewer bill online?
Use Lake County’s official Payment Options page or the MyMeter portal.
What information is needed to create a MyMeter account?
The MyMeter portal asks for name on account, customer-account number, email, password and secret question details.
How do I move Lake County water/sewer service in or out?
Use the official Moving In or Out page or contact billing at 847-377-7500 with the service address, move date and forwarding details.
Where can I get Lake County water/sewer bill assistance?
Lake County points users to 211. Call 2-1-1 or 855-677-5253, or text your ZIP code to 898-211.
Is this page for every Lake County?
No. This article is written for Lake County, Illinois Public Works. Other Lake Counties use different offices, emergency numbers and payment portals.
Best Way to Handle a Lake County Water/Sewer Account Task
For the fastest result, keep your account number, service address, bill date, payment confirmation, move date or work-order details ready before calling. Use official LakeCountyIL.gov pages or the MyMeter portal before entering payment information.
Editorial note: This guide is informational and summarizes official Lake County, Illinois Public Works water/sewer resources for easier public use. Phone numbers, payment links, office details, assistance programs, emergency procedures and portal features can change. Confirm final details directly on official lakecountyil.gov or the official MyMeter portal before paying, visiting, moving service or reporting an emergency.