Herrin Water Service Connection, New Account Setup, Deposit, City Hall Office and Billing Help
If you are moving into Herrin, buying a home, renting a house, opening a utility account, reconnecting water, or planning a new tap, this guide explains the official City of Herrin water connection steps, required Certificate of Occupancy, deposit, office phone, bill due date, reconnect fee and payment options.
City of Herrin Public Works/Water Department handles water service, billing and customer support from 300 N. Park Ave., Herrin, IL 62948. New customers must complete the official connection process before service is opened.
🏠 Moving in, connecting service or reconnecting?
New connection: Call 618-942-3175 for Certificate of Occupancy appointment before opening water service.
Water Office: Visit 300 N. Park Ave. inside Herrin City Hall with Certificate of Occupancy, photo ID and $100 deposit.
Water billing: Call 618-942-3177 or use the official Herrin Water Payments portal.
Herrin Water Department New Service Quick Facts
The official Herrin Water Department page lists the new water service connection requirement clearly: call for a Certificate of Occupancy appointment, bring the Certificate of Occupancy, photo ID and a $100 security deposit to the Water Office inside City Hall.
Water bills are due on the 20th of each month. Accounts may be subject to disconnect on the 1st of the following month. If water is disconnected, the City lists a $50 reconnect fee plus the past-due portion before reconnection.
What This Herrin Water Connection Guide Covers
How to Apply for Herrin Water Department New Service
Herrin’s new water service process is not only a payment step. The City requires customers to first receive a Certificate of Occupancy, then bring required items to the Water Office located inside Herrin City Hall.
Call for Certificate of Occupancy appointment
Call 618-942-3175 to schedule an appointment to receive the Certificate of Occupancy.
Prepare required items
Bring the Certificate of Occupancy, photo ID and $100 security deposit. If the property has more than one unit, ask the Water Office to confirm the correct deposit amount.
Visit the Water Office
Go to the Water Office at 300 N. Park Ave., located inside Herrin City Hall, during office hours.
Confirm service start and billing
Ask when service starts, your account number, first bill timing, payment options, disconnect rules and any account notes.
Certificate of Occupancy Requirement for Herrin Water Connection
The Certificate of Occupancy is the first practical step in Herrin’s water service connection process. The City’s water page says to call 618-942-3175 for an appointment to receive it.
This requirement is important for renters, buyers, landlords and property managers because water service setup may be delayed if occupancy paperwork is not ready.
Step one
Call for Certificate of Occupancy appointment before opening service.
618-942-3175Step two
Bring C.O., photo ID and deposit to Water Office.
300 N. Park Ave.Confirm appointment timing
Ask when the Certificate of Occupancy appointment is available and what property access or documents are needed.
Ask if inspection is involved
If you are moving into a rental, buying a property or changing occupancy, ask whether a City inspection or code-related step is required before water setup.
Keep the certificate safe
You will need to bring the Certificate of Occupancy to the Water Office to complete the water service connection.
Herrin Water Security Deposit and New Account Cost
The City of Herrin lists a $100 security deposit for a single dwelling and $100 per unit for one or more units. This deposit is separate from water tap fees or sewer tap fees that may apply to construction or new connections.
| Item | Listed amount | Important note |
|---|---|---|
| Single dwelling security deposit | $100 | Bring deposit when setting up service. |
| One or more units | $100 per unit | Confirm total with Water Office. |
| Reconnect fee | $50 | Past-due portion must also be paid before reconnection. |
Herrin Water Tap Fee and Sewer Tap Fee Notes
If you are connecting an existing home for normal occupancy, you may only need the standard new service process. But if you are building, adding a unit, changing service size or making a new physical connection, tap fees may apply.
| Fee type | Inside city limits | Outside city limits |
|---|---|---|
| Water Tap Fee 3/4 inch | $1,000 | $1,800 |
| Water Tap Fee 1 inch | $1,400 | $2,400 |
| Sewer Tap Fee | $200 | Confirm with City |
Herrin Water Bill Payment, Due Date and Online Portal
Herrin water bills are due on the 20th of each month. The City homepage warns that accounts are subject to disconnect on the 1st of the following month if unpaid.
The official online payment portal is hosted through Municipal Online Payments for the City of Herrin. Use the official City link or the official portal before entering account or card details.
Open official payment portal
Use the official City of Herrin Water Payments portal.
Pay before the 20th
Plan payment before the monthly due date so processing time does not create a late or disconnect issue.
Save confirmation
Keep your confirmation number, account number, amount, payment date and payment method until the payment posts.
Herrin Water Disconnect and Reconnect Rules
The City homepage states water bills are due on the 20th of each month, accounts are subject to disconnect on the 1st of the following month, and if water is disconnected there is a $50 reconnect fee including the past-due portion that must be paid before reconnection.
Call before the account reaches disconnect
Call 618-942-3177 if you cannot pay on time or need to confirm your balance.
Pay past-due balance and reconnect fee
If water is disconnected, ask the Water Office for the exact amount due, including the $50 reconnect fee and past-due portion.
Ask when service will be restored
After payment, ask whether someone must be present, whether the meter/valve must be accessible, and expected reconnection timing.
Herrin Water Department Phone, Email, Address and Office Hours
The City’s quick contacts list the Public Works/Water Department at 300 North Park Avenue, Herrin, IL 62948, phone 618-942-3177. The municipal payment contact page lists water payment contact email as herrinwater@cityofherrin.com.
| Contact item | Official detail | Use it for |
|---|---|---|
| Water Department Phone | 618-942-3177 | Billing, payments, water account support. |
| Certificate of Occupancy Appointment | 618-942-3175 | New water service connection step. |
| herrinwater@cityofherrin.com | Water payment/account contact. | |
| Office Address | 300 N. Park Ave., Herrin, IL 62948 | Water Office inside Herrin City Hall. |
| Office Hours | Monday-Friday, 8am-4pm | In-person visits and customer help. |
Herrin Renters, Home Buyers and Landlords: Water Connection Notes
Herrin’s new service process is especially important for renters, home buyers and landlords because water service may depend on occupancy approval, photo ID and deposit payment.
| User type | What to check | Best action |
|---|---|---|
| Renter | Lease terms, occupancy status, deposit responsibility and move-in date. | Call for C.O. appointment before move-in. |
| Home buyer | Closing date, prior balance, occupancy requirement and account start date. | Confirm water setup before closing/move-in. |
| Landlord | Multi-unit deposit, tenant account responsibility and C.O. process. | Coordinate tenant setup and documentation early. |
| Builder / contractor | Tap fee, sewer tap, licensed plumber and permit requirements. | Call Water Department before work begins. |
Checklist Before Connecting Herrin Water Service
Use this checklist before going to City Hall or calling the Water Department. It reduces the chance of a wasted trip or delayed connection.
| Check | What to prepare |
|---|---|
| Certificate of Occupancy | Call 618-942-3175 for appointment and bring the certificate to the Water Office. |
| Photo ID | Government-issued photo ID for account setup. |
| Security deposit | $100 for single dwelling, or confirm per-unit amount for multiple units. |
| Service address | Full Herrin service address, unit number and occupancy date. |
| Contact details | Phone, email, mailing address and billing contact information. |
| Payment/billing questions | Ask about first bill, due date, online portal and disconnect/reconnect rules. |
What to Say When Calling Herrin Water Department
A clear call helps the City decide whether you need the Certificate of Occupancy appointment, Water Office billing help, reconnect instructions, tap fee guidance or payment portal support.
| Need | Example wording |
|---|---|
| New service | “I need to start water service at [address]. How do I schedule the Certificate of Occupancy appointment?” |
| Water Office visit | “I have my Certificate of Occupancy and photo ID. What payment type is accepted for the deposit?” |
| Reconnect | “My water was disconnected. What exact amount is due for reconnection, including the fee?” |
| Tap fee | “I need to confirm the water tap or sewer tap requirement for [property/address].” |
| Payment issue | “I made an online water payment and need to confirm it posted to my account.” |
Herrin Water Office Map
The Herrin Water Office is located inside Herrin City Hall at 300 N. Park Ave., Herrin, IL 62948. Use this location for new service connection paperwork, Water Office visits and billing/account support.
City of Herrin Water Office — City Hall
Use this map for office location reference. Call before visiting if you need to confirm the Certificate of Occupancy appointment, deposit or accepted payment method.
Official Herrin Water Department Links and Resources
Use these official City of Herrin resources for water service connection, billing, online payments, City Hall contact details, public works and water account support.
Public Works / Water Department
New service connection steps, deposit, tap fees, due date and reconnect fee.
Open Water DepartmentHerrin Water Payments
Official Municipal Online Payments portal for City of Herrin water bills.
Pay Water BillPayment Contact Page
Water payment email, phone number and online payment contact details.
Open Contact PageCity of Herrin Home
City homepage with quick contacts, water bill notice and public resources.
Open City WebsiteCity Hall / Council Page
City Hall address, general phone and office hours information.
Open City Hall InfoHerrin Water Department New Service FAQs
How do I start new water service in Herrin Illinois?
Call 618-942-3175 for an appointment to receive a Certificate of Occupancy. Then bring the Certificate of Occupancy, photo ID and $100 security deposit to the Water Office at 300 N. Park Ave. inside Herrin City Hall.
What is the Herrin Water Department phone number?
The City of Herrin Public Works/Water Department phone number is 618-942-3177.
Where is the Herrin Water Office located?
The Water Office is located at 300 N. Park Ave., Herrin, IL 62948, inside Herrin City Hall.
How much is the Herrin water security deposit?
The City lists a $100 security deposit for a single dwelling and $100 per unit for one or more units.
When are Herrin water bills due?
Herrin water bills are due on the 20th of each month.
When can a Herrin water account be disconnected?
The City homepage states accounts are subject to disconnect on the 1st of the following month if unpaid.
What is the Herrin water reconnect fee?
The City lists a $50 reconnect fee. If water is disconnected, the reconnect fee and past-due portion must be paid before reconnection.
Where can I pay my Herrin water bill online?
Use the official City of Herrin Water Payments portal.
What is the Herrin Water Department email?
The municipal payment contact page lists herrinwater@cityofherrin.com for water payment/general water contact.
Do I need a licensed plumber for a Herrin sewer tap?
The City’s Water Department page states sewer taps must be completed by a licensed plumber. Confirm current requirements before starting work.
Best Way to Connect Herrin Water Service in 2026
For a normal new Herrin water service connection, start by calling 618-942-3175 for the Certificate of Occupancy appointment. Then bring your Certificate of Occupancy, photo ID and $100 security deposit to the Water Office at 300 N. Park Ave. inside Herrin City Hall.
For billing, payment, reconnect or water account help, call 618-942-3177 or use the official City of Herrin online water payment portal. Remember that water bills are due on the 20th of each month, and disconnected accounts require the reconnect fee plus past-due balance before reconnection.
Editorial note: This guide is informational and helps Herrin, Illinois water customers find official new service, billing, payment, deposit, tap fee and reconnection resources faster. Fees, office hours, connection steps, deposits, tap requirements, payment rules and reconnect procedures can change, so always confirm final details directly on official CityofHerrin.com and official City of Herrin payment pages before applying, paying, visiting or starting plumbing work.