Fort Smith Water New Service Connection, Start Utilities Online, Documents and Citizen Services Help
If you are moving into Fort Smith and need to start water service, sewer service and solid waste utility billing, this guide explains how to submit a new service request through PayIt Fort Smith, what documents to prepare, when to call Citizen Services and when to use the emergency water/sewer number.
City of Fort Smith Citizen Services handles utility accounts, billing, collections and customer service. The City says the Call Center helps with setting up new service, transferring service and terminating service for water, sewer and solid waste.
🚰 New service setup route
Apply online: Open PayIt Fort Smith to submit a start utilities service request.
Call support: Use 479-784-2262 for new service, transfer, stop service, account changes and billing questions.
Emergency: Call 479-784-2342 for water leaks, sewer overflows and water/sewer emergencies.
Fort Smith Water New Service Connection Quick Facts
Fort Smith customers can start, stop or transfer water service online through PayIt Fort Smith. The City’s utility billing page also lists Citizen Services at 623 Garrison Avenue, Room 101, Fort Smith, AR 72901.
For account help, call 479-784-2262 or email CitizenServices@FortSmithAR.gov. For emergency water or sewer issues, call 479-784-2342.
What This Fort Smith New Water Service Guide Covers
How to Start New Fort Smith Water Service
The City of Fort Smith says customers can set up new water, sewer and solid waste services online through PayIt Fort Smith. You can also call Citizen Services if you need help with the setup process.
Confirm the service address
Make sure your property is served by City of Fort Smith utilities and collect the full street address, apartment/unit number and ZIP code.
Open PayIt Fort Smith
Go to PayIt.FortSmithAR.gov and log in or create a profile.
Select Start Utilities Service
Choose Manage Utilities Services, then choose Start Utilities Service.
Submit details and documents
Enter account holder details, upload ID, select service start date, upload lease or purchase document and enter the start address.
Watch for email confirmation
PayIt Fort Smith says confirmation and next steps are sent by email after submitting the service request.
What You Need Before Starting Fort Smith Utility Service
PayIt Fort Smith start-service instructions ask for identity details, driver’s license upload, service start date, lease or purchase upload and the new service address.
| Prepare this | Why it matters | Practical tip |
|---|---|---|
| Account holder name | Needed to create the utility service request. | Use legal name matching ID. |
| Email and phone | Confirmation and next steps are sent by email. | Use an email you check daily. |
| Birth date and SSN | PayIt help lists these fields for the request. | Enter carefully and only on official PayIt page. |
| Driver’s license | Upload front of driver’s license. | Take a clear photo before starting. |
| Lease or purchase document | Used to support occupancy or ownership. | Keep PDF or image ready. |
| Start address | Needed to locate the exact service location. | Include unit number if applicable. |
PayIt Fort Smith Start Utilities Service Steps
PayIt Fort Smith provides a dedicated online workflow for starting utility service. The same platform also supports stop and transfer requests.
Click Manage Utilities Services
After logging into PayIt Fort Smith, choose the utility service management option.
Click Start Utilities Service
Choose the start service option for a new Fort Smith utility account.
Enter account holder information
Enter name, email, phone number, birth date and Social Security Number as requested.
Upload ID and occupancy proof
Upload the front of driver’s license and lease or purchase document.
Select start date and address
Select the service start date and enter the Fort Smith service address details.
Submit request
Confirm and submit the request, then watch for email confirmation and next steps.
Fort Smith Citizen Services Phone, Address and Hours
Citizen Services is the main customer support point for Fort Smith utility accounts, billing, collections and service questions. Use this route for new service questions, transfers, account changes and billing help.
Citizen Services
Call for account, billing, service setup, stop or transfer help.
479-784-2262Office
Visit during posted weekday business hours if in-person help is needed.
623 Garrison AveCall for account support
Call 479-784-2262 for new service, billing, transfers, stop service and account questions.
Email if non-urgent
For non-urgent questions, email CitizenServices@FortSmithAR.gov.
Visit if needed
Citizen Services is listed at 623 Garrison Avenue, Room 101, Fort Smith, AR 72901, Monday-Friday 8:00am-5:00pm.
First Bill, Utility Billing and Payment Setup After New Service
Fort Smith municipal utilities include water, sewer and solid waste billing. After new service is approved, use PayIt Fort Smith to manage your utility bill, make payments and keep account information updated.
Watch for account confirmation
After your start-service request is submitted, check email for next steps and account details.
Use PayIt for online bill management
Open PayIt Fort Smith to pay and manage your City utility bills online.
Call if the first bill looks wrong
Call 479-784-2262 if the start date, address, service status or billing details look incorrect.
How to Transfer Fort Smith Water Service
If you are moving from one Fort Smith address to another, use the transfer service request instead of simply starting a new account and forgetting the old address.
Open PayIt Fort Smith
Log into PayIt Fort Smith.
Choose Transfer Utilities Service
PayIt help lists a Transfer Utilities Service workflow under Manage Utilities Services.
Enter old and new service details
Prepare account number, service stop date, start service date, ID upload, lease or purchase upload and new address details.
Confirm final and new billing
Ask when the old account stops and when the new account starts so you do not pay for overlapping service longer than needed.
How to Stop Fort Smith Water Service
If you are moving out and no longer need Fort Smith water service, submit a Stop Utilities Service request or call Citizen Services. Do not assume service stops automatically when you leave the property.
Use Stop Utilities Service in PayIt
Log into PayIt Fort Smith and choose the stop service request option.
Enter stop date and account details
PayIt help lists account number, service stop date, account holder name, email, phone and last four of Social Security Number.
Upload ID and forwarding address
Upload the front of driver’s license and enter the forwarding address for final billing.
Save confirmation
Keep the final confirmation until your final bill is received and paid.
Fort Smith Water/Sewer Emergency Phone Number
For water leaks, sewer overflows or other water/sewer emergencies, call 479-784-2342. The City states System Control is available 24 hours a day.
Water/sewer emergency
Use this number for active leak, overflow or urgent water/sewer issue.
479-784-2342Billing question?
Use Citizen Services for account, billing and service setup help.
479-784-2262Call emergency number for urgent issues
Call 479-784-2342 for water/sewer emergencies, leaks or sewer overflows.
Give exact location
Provide address, nearest cross street, visible issue, start time, road hazard and callback number.
Use 911 for immediate danger
If there is immediate danger to life, traffic safety, electrical hazard or medical emergency, call 911 first.
New Tap, Meter, Building or Development Water Connection
If your need is not a normal move-in account but a new tap, meter, construction service, subdivision, commercial development or utility engineering question, the normal PayIt start-service request may not be enough.
For development-related water and wastewater infrastructure questions, use official Fort Smith Water Utilities / Water Development resources and contact the City before beginning work.
Confirm the request type
Normal residential move-in account setup goes through PayIt or Citizen Services. New tap, meter, construction or development work may need Water Development or Utility Engineering guidance.
Use official Water Development resources
Open the City’s Water Development page for development-related water utility information.
Ask before digging or building
Do not install, modify or connect water/sewer infrastructure without official approval, permits and inspection requirements.
Checklist Before Calling Fort Smith Citizen Services
Having the correct details ready helps Citizen Services process your new service, transfer or billing question faster.
| Check | What to prepare |
|---|---|
| Service address | Full Fort Smith address, unit number and ZIP code. |
| Start date | Requested service start date or move-in date. |
| Identity details | Legal name, phone, email, date of birth and ID. |
| Occupancy proof | Lease or purchase document if required. |
| Portal issue | Screenshot, error message and email used in PayIt. |
| Emergency issue | Exact location, visible water/sewer problem and callback number. |
What to Say When Calling About Fort Smith New Water Service
A clear script helps you avoid repeat calls and makes it easier for the representative to route the request correctly.
| Detail to give | Example wording | Why it helps |
|---|---|---|
| Request type | “I need to start new water service.” | Routes the call to utility account setup. |
| Service address | “The service address is 123 Main Street, Fort Smith.” | Confirms the correct property. |
| Start date | “I need service to start on June 10.” | Helps with scheduling and billing start. |
| Portal status | “I submitted the request in PayIt and received confirmation.” | Helps staff check request status. |
| Document question | “Do you need my lease or purchase document?” | Avoids delays if documents are missing. |
| Callback | “My callback number is…” | Needed for follow-up. |
Fort Smith Citizen Services Map and Visit Guidance
Citizen Services is listed at 623 Garrison Avenue, Room 101, Fort Smith, AR 72901. Use this office for utility billing and account help if online or phone support does not solve your issue.
For emergency water leaks or sewer overflows, do not visit the office first. Call 479-784-2342. For new service and billing support, call 479-784-2262.
Fort Smith Citizen Services
Use this map for location reference. For most new service requests, PayIt Fort Smith is faster.
Official Fort Smith Water Service Links and Resources
Use these official City of Fort Smith and PayIt Fort Smith resources for new service setup, utility billing, water service, payments and emergency support.
PayIt Fort Smith
Start, stop, transfer service, pay bills and manage utility account online.
Open PayItRequest Service
Official City page explaining service setup, transfers, terminations and Citizen Services support.
Open Request ServiceUtility Billing
Official utility billing page with new service, stop/transfer, account changes and payment information.
Open Utility BillingPayIt Start Request Help
PayIt help article for start, stop and transfer utility service requests.
Open PayIt HelpCitizen Services
Official department page for utility accounts, billing, customer service and emergency contact.
Open Citizen ServicesWater Utilities
City water utilities information for drinking water, wastewater and utility infrastructure.
Open Water ResourcesWater Development
Water utility development, standards, engineering and construction-related information.
Open Water DevelopmentFort Smith Water Department New Service Connection FAQs
How do I start new Fort Smith water service?
Use PayIt Fort Smith and choose Manage Utilities Services, then Start Utilities Service. You can also call Citizen Services at 479-784-2262.
What is the Fort Smith water service phone number?
For utility billing, new service, transfers, stop service and account questions, call Citizen Services at 479-784-2262.
What documents are needed to start Fort Smith utility service online?
PayIt Fort Smith start-service guidance lists account holder details, driver’s license upload, selected service start date, lease or purchase document upload and start address details.
Where is Fort Smith Citizen Services located?
Citizen Services is located at 623 Garrison Avenue, Room 101, Fort Smith, AR 72901.
What are Fort Smith Citizen Services hours?
Citizen Services hours are Monday through Friday, 8:00am to 5:00pm.
What is the Fort Smith water/sewer emergency phone number?
For water or sewer emergencies, call 479-784-2342. This is the emergency route, not the normal billing support number.
Can I transfer Fort Smith water service online?
Yes. PayIt Fort Smith allows start, stop and transfer utility service requests online.
Can I stop Fort Smith water service online?
Yes. Use PayIt Fort Smith and choose the Stop Utilities Service request. Prepare your account number, service stop date, ID upload and forwarding address.
How do I pay a Fort Smith water bill online?
Use PayIt Fort Smith to pay and manage your City of Fort Smith utility bill online.
Is a new water connection the same as starting service?
Not always. Starting service usually means opening billing at an existing service address. A new tap, meter, construction connection or development utility connection may require Water Development, permits, engineering review and inspections.
Who should I call if PayIt Fort Smith does not work?
Call Citizen Services at 479-784-2262 and explain the issue. Keep the screenshot, email address used, service address and error message ready.
Is this Fort Smith water guide for Arkansas?
Yes. This guide is for City of Fort Smith, Arkansas water, sewer and solid waste utility customers.
Best Way to Start Fort Smith Water Service in 2026
For most residents, the best route is to use PayIt Fort Smith, choose Manage Utilities Services, and submit a Start Utilities Service request with the required identity, service date, lease or purchase and address details.
For help with new service, billing, transfer or account questions, call 479-784-2262. For water leaks, sewer overflows or water/sewer emergencies, call 479-784-2342 because that emergency number is separate from normal customer service.
Editorial note: This guide is informational and helps Fort Smith, Arkansas utility customers find official new service, connection, billing, transfer, stop service, map and emergency resources faster. Service rules, document requirements, fees, phone numbers, online steps and office details can change, so always confirm final details directly on official City of Fort Smith and PayIt Fort Smith pages before taking action.