Florence Utilities Gas & Water Phone Number, Address, Office Hours and Customer Service Help
If you need the Florence Water Department phone number, office address, hours, utility bill payment, account help, water/sewer rates, connection or disconnection support, late payment help or official City of Florence resources, this guide gives you the practical contact path in one place.
Florence Utilities Gas & Water Department handles water and gas utility service for the City of Florence, Alabama. The best number depends on whether you need department information, account help, bill payment, connect/disconnect service, late payment support or outage reporting.
☎️ Best first route for most Florence water customers
Water/Gas department: call 256-760-6490 for Florence Utilities Gas & Water.
Account service: call 256-760-6512 for general account questions, connects, disconnects and account information.
Late payment/reconnect: call Collections at 256-760-6525 for late payments, extensions, disconnects and reconnects due to non-pay.
Florence Water Department Phone, Address and Office Hours Quick Facts
The official City of Florence page lists Florence Utilities Gas & Water at 650 Rickwood Road, Florence, AL 35630. The department phone number is 256-760-6490.
Office hours are listed as Monday through Friday, 8:00 a.m. to 5:00 p.m., with Saturday and Sunday closed. Florence Utilities also lists regular business hours for utilities as Monday through Friday from 8:00 a.m. to 5:00 p.m.
What This Florence Water Department Guide Covers
Florence Water Department Phone Numbers
Florence Utilities has different numbers for different needs. Use the Gas & Water department number for department contact and utility-specific information. Use Customer Service for account questions, connects, disconnects and account information.
| Need | Phone | Best for | Important note |
|---|---|---|---|
| Gas & Water Department | 256-760-6490 | Florence Utilities Gas & Water department contact | Official department page phone number. |
| Customer Service | 256-760-6512 | General account questions, connects, disconnects and account info | Best first route for account-specific help. |
| Appointments for Service | 256-760-6300 | Customer service department appointments for service | Use when a service appointment is needed. |
| Collections | 256-760-6525 | Late payments, extensions, disconnects and reconnects due to non-pay | Call before the issue becomes harder to fix. |
| Electric outages | 256-764-4456 | Outages and interruptions of electricity | Not the water billing/account line. |
Florence Utilities Gas & Water Address and Office Hours
The official Florence Utilities Gas & Water contact page lists the department address as 650 Rickwood Road, Florence, AL 35630.
The same official page lists office hours as Monday through Friday from 8:00 a.m. to 5:00 p.m., with Saturday and Sunday closed.
Florence Gas & Water
650 Rickwood Road, Florence, AL 35630.
Official office addressOffice hours
Monday through Friday, 8:00 a.m. to 5:00 p.m.
Weekends closedFlorence Utilities Customer Service for Account Help
For account questions, connects, disconnects and account information, Florence Utilities lists Customer Service at 256-760-6512. This is the better contact when your question is about your own utility account rather than general department information.
Call Customer Service first for account questions
Call 256-760-6512 for general account questions, connects, disconnects and account information.
Use appointment line if needed
For customer service department appointments for service, call 256-760-6300.
Prepare account details
Keep your account number, service address, phone number, account holder name and reason for the call ready.
How to Pay a Florence Utility Bill
The official City of Florence website includes utility bill payment resources and payment options. Always start from the official city website so you do not enter account or payment details on look-alike pages.
Open official payment resources
Use the official City of Florence Payment Options page or the City’s utility bill payment link.
Choose your payment method
Review available payment options such as online payment, bank draft/autopay and other city-supported methods.
Save confirmation
After paying, keep the confirmation number, date, amount and payment method until the payment posts correctly.
Connect or Disconnect Florence Water and Utility Service
For connects, disconnects and account information, Florence Utilities lists the Customer Service Department at 256-760-6512. Call early if you are moving, changing service, or need a disconnect/reconnect date.
Prepare move or service details
Have the service address, move-in or move-out date, account holder name, phone number and email ready.
Call Customer Service
Call 256-760-6512 and clearly say whether you need to connect, disconnect or update service.
Ask about documents and timing
Ask what documents, deposit, appointment or final bill steps are needed for your account.
Late Payments, Extensions, Disconnects and Reconnects
Florence Utilities lists Collections at 256-760-6525 for late payments, extensions, disconnects and reconnects due to non-pay. Call before the issue becomes harder to resolve.
Check your bill and due date
Review the amount due, past-due balance, due date and any notice language before calling.
Call Collections
Call 256-760-6525 for late payment, extension, disconnect or reconnect questions.
Keep payment proof
Save receipts, confirmation numbers and the time/date of any payment or agreement.
Florence Water and Sewer Rates
The City of Florence maintains an official Water & Sewer Rates page. Use it to check current rate ordinances and water/sewer rate documents before estimating a bill or comparing monthly utility costs.
Open the official rates page
Use the City’s Water & Sewer Rates page.
Check effective dates
Look for the effective date on rate documents before using them for estimates.
Call if your bill looks unusual
If your usage or charges look wrong, call Customer Service at 256-760-6512 with your account number and bill ready.
Paperless Billing, Bank Draft and Autopay for Florence Utilities
Florence Utilities offers paperless billing and payment programs. Paperless billing lets customers receive utility bills and payment options by email. Bank Draft/Autopay allows the utility bill to be automatically paid on the due date.
Paperless billing
Receive utility bills and payment options by email.
Online convenienceBank Draft / Autopay
Utility bill is paid automatically on the due date.
Avoid late feesOpen billing program page
Use the official Florence Utilities enrollment page.
Choose paperless or bank draft
Paperless helps with email bills. Bank draft/autopay helps automatic payment on the due date.
Confirm account setup
After enrolling, confirm that your account, email and bank information are correct before the next billing cycle.
Florence Utilities Outages and Service Interruptions
The City Utilities page lists 256-764-4456 for outages and interruptions of electricity. For water account, water service or billing questions, use the Gas & Water or Customer Service numbers listed above.
Decide what type of interruption you have
If it is an electric outage, use the electric outage number. If it is water billing, account, service connection or water utility concern, call Customer Service or Gas & Water.
Prepare the location
Have your service address, nearest cross street, issue type and callback number ready.
Call the correct line
For electricity outages, call 256-764-4456. For water department contact, call 256-760-6490.
Checklist Before Calling Florence Utilities
A few details can help Florence Utilities route your call faster. Keep these ready before calling, emailing or visiting.
| Check | What to prepare |
|---|---|
| Account information | Account number, account holder name, service address and phone number. |
| Issue type | Bill pay, connect, disconnect, late payment, extension, reconnect, water/sewer rate or outage. |
| Payment proof | Payment date, amount, method and confirmation number. |
| Move details | Move-in or move-out date, property address and whether service should connect or disconnect. |
| Callback | Best phone number and email if follow-up is needed. |
Florence Utilities Gas & Water Office Map
The official Florence Utilities Gas & Water address is 650 Rickwood Road, Florence, AL 35630. Use this map for location reference before visiting.
If your issue is account-specific, call Customer Service first so you know what documents to bring.
Florence Utilities Gas & Water
Use this map for office location reference. Call first for account-specific help.
Official Florence Water Department and Utility Resources
Use these official City of Florence, Alabama resources for water department contact, utility account help, bill payment, rates, paperless billing and city contact information.
Gas & Water Department
Main Florence Utilities Gas & Water contact page with phone, address and office hours.
Open Gas & WaterUtilities Page
Customer service numbers, collections, outages and regular utility hours.
Open UtilitiesPayment Options
Utility bill payment methods and Bank Draft/Autopay program details.
Payment OptionsWater & Sewer Rates
Official rate documents and water/sewer rate ordinance information.
Open RatesFlorence Water Department Phone, Address and Office Hours FAQs
What is the Florence Water Department phone number?
The Florence Utilities Gas & Water phone number is 256-760-6490.
Where is Florence Utilities Gas & Water located?
Florence Utilities Gas & Water is located at 650 Rickwood Road, Florence, AL 35630.
What are Florence Water Department office hours?
Office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.. Saturday and Sunday are closed.
Who do I call for Florence utility account questions?
Call Florence Utilities Customer Service at 256-760-6512 for general account questions, connects, disconnects and account information.
Who do I call for late payments, extensions or reconnects?
Call Collections at 256-760-6525 for late payments, extensions, disconnects and reconnects due to non-pay.
How do I pay my Florence utility bill?
Use the official City of Florence payment options and utility bill payment resources. The City also lists Bank Draft/Autopay and paperless billing options.
Does Florence Utilities offer paperless billing?
Yes. Florence Utilities provides paperless billing enrollment so customers can receive utility bills and payment options by email.
Does Florence Utilities offer autopay or bank draft?
Yes. The City payment options page describes a Bank Draft/Autopay Program that automatically pays the bill on the due date.
Where can I check Florence water and sewer rates?
Use the official City of Florence Water & Sewer Rates page for current rate documents and ordinance information.
What number do I call for Florence utility outages?
Florence Utilities lists 256-764-4456 for outages and interruptions of electricity. For water account or department questions, use Customer Service at 256-760-6512 or Gas & Water at 256-760-6490.
Is this Florence Water Department page for Florence Alabama?
Yes. This guide is for Florence Utilities Gas & Water in Florence, Alabama. Other cities named Florence have separate water departments and phone numbers.
Best Way to Contact Florence Water Department in 2026
For Florence Utilities Gas & Water department contact, call 256-760-6490 or visit 650 Rickwood Road, Florence, AL 35630 during Monday through Friday office hours from 8:00 a.m. to 5:00 p.m..
For customer account questions, connects, disconnects and account information, call 256-760-6512. For late payments, extensions, disconnects or reconnects due to non-pay, call 256-760-6525. Always use official FlorenceAL.org pages before submitting account or payment details.
Editorial note: This guide is informational and designed to help Florence, Alabama utility customers quickly find official phone numbers, address, office hours, payment options and customer service resources. Phone numbers, hours, forms, rates, service rules and payment instructions can change, so always confirm final details directly on official FlorenceAL.org pages before taking action.