El Paso Water Department: Pay Bill, Start Service, Leaks, Rates & Emergency Help
El Paso Water customers usually need one clear action: pay a bill without fees, set up Auto Pay, start or stop service, report a water main break, check a high bill, request a leak adjustment, understand CCF usage, or follow the desert watering schedule before a violation or costly bill happens. This guide turns official EPWater payment, customer service, emergency, rates, leak-adjustment, meter and conservation pages into quick decisions, practical scripts and direct official links.
Choose the El Paso Water Task You Actually Need
El Paso Water Contacts That Matter
| Need | Official detail | Use it for |
|---|---|---|
| Customer Service | 915-594-5500; customer.service@epwater.org | Bill, account, service, payments, portal, meter or general account help. |
| Customer Service hours | Phone representatives Monday-Friday, 7 a.m.–6 p.m. | Billing and account calls during staffed hours. |
| Emergency reporting | 915-594-5500, available 24/7 | Main breaks, water quality, sewer overflow, wastewater or stormwater emergency. |
| Phone payment | 915-594-5500, option 1 after selecting language | No-fee phone payment by checking/savings or credit/debit card. |
| Water quality lab | 915-594-5733 | Drinking water quality questions after checking the annual report. |
| Conservation | 915-594-5508 | Watering schedule, restrictions, variances and water waste reporting. |
| New installations | 1154 Hawkins Blvd.; 915-594-5635 or 915-594-5539 | Construction/new installation questions, not normal bill payment. |
| Environmental Services billing issue | 915-212-6000 | Solid waste/recycling service or billing questions billed through EPWater but handled by City ESD. |
How to Pay an El Paso Water Bill
| Payment method | Official details | Best use / warning |
|---|---|---|
| Online | Checking/savings, Visa, MasterCard, Discover, PayPal and Venmo. Posts within one hour. No fee. | Best normal payment option when you want fast posting and account access. |
| Phone | 915-594-5500, option 1 after selecting language. Checking/savings or credit/debit card. Posts within one hour. No fee. | Best if you cannot log in but need fast posting. |
| Auto Pay | Checking/savings. Posts on due date. No fee. Enroll through My Account. | Best for avoiding missed due dates. |
| Check or money order to El Paso Water, P.O. Box 511, El Paso, TX 79961-0511. Posts 1–2 business days after receipt. | Use only if you mail early enough. | |
| Payment locations | Cash, check or money order. CheckFree posts 2–3 days, MoneyGram 1–3 days, Walmart Bill Pay within one hour. Fee varies by location. | Use only after checking posting time if shutoff is close. |
El Paso Water Auto Pay: Best No-Fee Set-and-Forget Option
Log in or register through My Account
EPWater lists Auto Pay registration through My Account.
Use checking or savings
Auto Pay uses checking/savings and posts on the due date.
Watch your next bill
Keep paying manually until you confirm Auto Pay is active in your account. Do not assume enrollment is complete until the account shows it.
Start, Transfer or Stop El Paso Water Service
EPWater routes Start, Transfer and Stop service through My Account. Customer Service can also help when the portal does not fit your situation.
Use My Account for…
Starting service, transferring service, stopping service, account access, payment, Auto Pay and account management.
Open My AccountCall Customer Service for…
Unusual move-in/move-out issues, access problems, deposit questions, final-bill confusion or portal errors.
Phone: 915-594-5500
Report an El Paso Water Main Break, Sewer Overflow, Outage or Stormwater Issue
Call immediately if…
Main break, water outage, high/low pressure, dirty water, water leak on street/alley, meter leak, valve leak, hydrant leak, sewer overflow, sewer backup, sewer odor, loose manhole cover, street flooding or pond issue.
Emergency: 915-594-5500
Use the online form if…
Call volume is high or you have clear details to submit. EPWater says the form is delivered to staff as an alternative during large emergencies.
Open Emergency FormIdentify emergency type
Choose water, sewer or stormwater. This helps route the report to the right EPWater team.
Give exact location
Use street address, nearest cross street, side of street, and whether water is affecting traffic, property or sidewalk.
Check outage map if service is interrupted
The EPWater outage map shows dots and shaded areas for estimated water outage impacts. Depending on repair size/time, a water truck may be dispatched for customers to fill containers.
El Paso Water Leak Adjustment: Who Qualifies and What to Send
EPWater leak adjustment is not for every high bill. It targets qualifying hidden leaks and has strict timing, documentation and frequency rules.
| Requirement / rule | Official detail | What to do |
|---|---|---|
| Account holder | Must be an El Paso Water account holder. | Submit from or clearly identify the account holder. |
| Leak type | Hidden leak, such as behind a wall, underground or under foundation. | Explain why the leak was hidden and where it was repaired. |
| Consumption increase | Leak must increase consumption by more than 10 CCF. | Compare bill usage before and during leak. |
| Submission deadline | Email request within 60 days of repair. | Email customer.service@epwater.org quickly after repair. |
| Billing period limit | Maximum two consecutive monthly bills may be covered by a single adjustment. | Identify exact high-bill date range. |
| Frequency limit | Leak adjustment limited to one in a rolling 24-month period. | Use the request carefully and submit complete proof. |
| Credit timing | Once calculated and approved, credit is typically applied within 5–10 business days. | Continue making payment while request is pending. |
How to Check for Leaks Before Requesting Help
Turn off all water use
Make sure water is not being used inside or outside the house.
Check the meter leak indicator
EPWater says the small red triangular dial near the center of a mechanical meter is a flow/leak indicator and moves when even slight water flow occurs.
Separate inside vs outside leak
Turn off the home’s main shutoff valve. If meter movement stops, the leak is likely inside or behind the house. If movement continues, the leak may be outside between meter and house.
| Common leak source | Official / practical clue | Fast check |
|---|---|---|
| Toilet | Silent toilet leaks can waste hundreds of gallons. | Put food coloring in tank; wait 30 minutes; color in bowl means leak. |
| Faucet | Worn rubber washer can cause faucet leak. | Inspect handles/spout and repair washer/cartridge. |
| Irrigation | Greener patches, wet spots, holes, broken sprinklers, valve boxes or drip lines. | Walk system while running; check valve boxes and backflow devices. |
| Evaporative cooler | Stuck recharge/flush cycle or bleeder line can waste water unseen. | Shut cooler supply valve and recheck consumption. |
| Pool / fountain | Auto-fill valve may continuously fill and overflow. | Use bucket test and watch daily water-level drops. |
El Paso Water Meter Reading, CCF and Advanced Meter Upgrade
El Paso Water Rates, Deposits and Bill Math That Users Ask About
EPWater’s Public Service Board sets rates and fees annually. Current official rate tables say the following water rates are effective with meter readings taken after March 1, 2026.
| Bill / fee item | Official detail | Why it matters |
|---|---|---|
| Monthly minimum water, less than 1 inch meter | $11.82; less than 1 inch and 1 CCF or less: $8.27 | Common residential meter-size reference. |
| Included residential allowance | Up to 5 CCF included in minimum charge for residential customers. | Explains why first part of usage may be inside minimum. |
| Inside-city water block 1 | $3.92 per CCF over 5 CCF to 150% of AWC | Lowest usage block above minimum. |
| Inside-city water block 2 | $9.26 per CCF over 150%–250% of AWC | Higher usage costs more. |
| Inside-city water block 3 | $13.24 per CCF over 250% of AWC | Very high usage tier. |
| Water Supply Replacement Charge | Less than 1 inch meter: $17.49 monthly, not charged if monthly consumption is less than 5 CCF. | Major line item for many bills. |
| Single-family water deposit | $75 | New account deposit reference. |
| New customer setup fee | No charge to set up service with El Paso Water. | Separate setup fee vs deposit. |
| Wastewater commodity charge | $4.86 per CCF, calculated based on 90% of AWC in excess of allowance. | Wastewater bill can rise even when users focus only on water line. |
| Residential stormwater typical | Typical 1,201–3,000 sq. ft. impervious area: $7.42 monthly. | Stormwater is separate from water consumption. |
El Paso Water Payment Assistance and Leak Repair Help
AguaCares
EPWater describes AguaCares as a customer assistance program for EPWater customers facing financial hardship and at risk of disconnection. Funding can be monthly and limited.
Open Payment AssistanceAguaRepairs
AguaRepairs is a residential water leak repair program focused on plumbing repairs in homes owned by EPWater customers. EPWater lists Rebuilding Together El Paso for eligibility checks.
Eligibility contact listed: 915-832-7010
El Paso Watering Schedule: Avoid Waste and Fines
| Rule | Official detail | What to do |
|---|---|---|
| Monday watering | No residential watering on Mondays. | Turn off irrigation schedule for Mondays. |
| Even addresses | Even-numbered addresses may water Tuesday, Thursday or Saturday. | Set controller to even-day schedule. |
| Odd addresses | Odd-numbered addresses may water Wednesday, Friday or Sunday. | Set controller to odd-day schedule. |
| April 1–September 30 time restriction | Outdoor watering only before 10 a.m. or after 6 p.m. on designated days. | Avoid midday evaporation and violations. |
| Water waste | Water flowing into streets/public right of way/storm drainage is prohibited. | Fix sprinkler overspray and broken heads quickly. |
| Leaks | Failure to repair a leak within five working days of discovering it is prohibited. | Document repair date and keep receipts. |
| Violation fine range | Water conservation violations can result in Class C Municipal Notice of Violation; fines range $50–$500 per citation. | Fix schedule mistakes before a warning becomes costly. |
El Paso Drinking Water Reports and Quality Questions
EPWater publishes annual Drinking Water Reports and says the utility is regulated by the Texas Commission on Environmental Quality. The reports describe water source, quality and testing under EPA-required reporting.
Use reports for…
Annual drinking water quality, regulated substances, source water information, testing results and public water system details.
Call the lab for…
Water quality questions after checking the report. EPWater lists the International Water Quality Laboratory at 915-594-5733.
What to Say When Contacting El Paso Water
| Situation | Say this | Have ready |
|---|---|---|
| Payment issue | “I made a payment and need to confirm it posted to my El Paso Water account.” | Account number, confirmation number, amount, date, payment method. |
| Start or stop service | “I need to start/transfer/stop service for [address].” | Service address, move date, account holder info, My Account login if available. |
| Emergency | “I’m reporting a water/sewer/stormwater emergency at [location].” | Address, cross street, type of issue, photos if safe, phone number. |
| Leak adjustment | “I repaired a hidden leak and want to request a water leak adjustment.” | Account number, service address, repair details, high-bill dates, repair proof, normal-usage proof. |
| High bill | “My usage is unusually high and I need help reviewing the bill and meter/leak options.” | Meter photo, leak indicator check, irrigation schedule, toilet test, bill history. |
| Watering schedule variance | “I need information about a watering schedule variance.” | Address, hardship reason, irrigation system limitation, conservation question. |
El Paso Water Office Map and Visit Checklist
EPWater’s construction/new installations contact page lists 1154 Hawkins Blvd., El Paso, TX, and the main utility site lists Customer Service at 915-594-5500. For normal bill/service tasks, call or use My Account first because many actions can be completed online or by phone.
El Paso Water Reference Map
Use this for EPWater office/location reference. For emergencies, call first.
Official El Paso Water Links
El Paso Water Home
Main EPWater site for customer service, reports, emergency, conservation and utility information.
Open EPWaterPay Your Bill
Online, phone, Auto Pay, mail and payment location details.
Open Pay Your BillContact Us
Customer service hours, program contacts, conservation, stormwater and new installations contacts.
Open Contact PageReport Emergency
Water, sewer and stormwater emergency form and 24/7 emergency contact route.
Open Emergency PageOutage Map
Map for water outage dots, shaded affected areas and outage information.
Open Outage MapWater Leak Adjustment
Eligibility, documents, 60-day repair deadline and adjustment rules.
Open Leak AdjustmentFinding Leaks
Meter leak indicator, inside/outside leak check, toilets, irrigation, coolers and pools.
Open Leak GuideRates and Fees
Water, wastewater, stormwater, deposits, WSRC and CCF-based billing tables.
Open RatesPayment Assistance
AguaCares, AguaRepairs and listed community assistance resources.
Open AssistanceWatering Schedule
Even/odd watering days, Monday ban, seasonal time restrictions and violation rules.
Open Watering ScheduleDrinking Water Report
Current and past annual drinking water quality reports.
Open Water ReportsEl Paso Water Department FAQs
How do I pay my El Paso Water bill online?
Use EPWater My Account or start from the official Pay Your Bill page. Online payments post within about one hour and have no fee.
What payment methods does El Paso Water accept online?
EPWater lists checking/savings, Visa, MasterCard, Discover, PayPal and Venmo for online payment.
Can I pay El Paso Water by phone?
Yes. Call 915-594-5500, option 1 after selecting language. Phone payments post within about one hour and have no fee.
What is El Paso Water customer service number?
Customer Service is 915-594-5500. Representatives are available by phone Monday-Friday, 7 a.m.–6 p.m.
How do I report a water main break in El Paso?
Call 915-594-5500 immediately. EPWater provides emergency response 24 hours a day, 7 days a week for main breaks, water quality issues, sewer overflows and stormwater problems.
How do I start, transfer or stop El Paso Water service?
Use My Account for start, transfer or stop service, or call Customer Service at 915-594-5500.
Is there a charge to set up new El Paso Water service?
The Rates and Fees page says there is no charge for new customers to set up service with El Paso Water. Guarantee deposits may still apply.
What is the El Paso Water single-family deposit?
The official Rates and Fees page lists the water bill guarantee deposit for a single-family residence as $75.
How do I request a leak adjustment?
Email customer.service@epwater.org within 60 days of repair. Include account number, service address, leak details, repair description, high-bill date range and proof usage returned to normal.
How much can an El Paso Water leak adjustment cover?
A single adjustment can cover up to two consecutive monthly bills. EPWater says the adjustment is limited to one in a rolling 24-month period and applies to the water portion only.
What is CCF on an El Paso Water bill?
CCF means hundred cubic feet. EPWater says one CCF equals about 748 gallons.
What is El Paso’s watering schedule?
No residential watering on Mondays. Even-numbered addresses may water Tuesday, Thursday or Saturday. Odd-numbered addresses may water Wednesday, Friday or Sunday. From April 1 through September 30, watering is only allowed before 10 a.m. or after 6 p.m. on the assigned days.
Best Way to Handle an El Paso Water Department Task
El Paso Water’s official information is useful, but it is spread across payment, My Account, contact, emergency, rates, meter, leak, assistance, conservation and water quality pages. This guide puts the most important official details into one scan-first checklist so users can act quickly without reading long paragraphs.
Editorial note: This guide is informational and summarizes official El Paso Water billing, payment, service, emergency, meter, leak, rate, assistance, conservation and water quality resources for easier public use. Official fees, phone numbers, office hours, rates, portal rules, assistance funding, watering restrictions and service policies can change. Confirm final details on official epwater.org or myaccount.epwater.org before paying, applying, reporting, requesting an adjustment or making service decisions.