City of Sherman Water Department 2026: Bill Pay, Service, Rates & Emergencies
Sherman utility customers usually need one of five answers fast: how to pay the combined water, sewer and trash bill, which phone number gives 24/7 account history, what to do before starting or transferring service, where the Utility Billing office is, and who to call for leaks or main breaks. This guide turns the official City of Sherman utility pages into a practical action page with payment routes, fees, service timelines, rates, deposits, leak checks, main-break reporting and the exact phone numbers to use before you wait in the wrong line.
Choose the Sherman Utility Task You Actually Need
City of Sherman Water and Utility Contacts
| Need | Official detail | Use it for |
|---|---|---|
| Customer & Utility Services | 405 N Rusk Street, Sherman, TX 75090 | Billing, account, new service, transfer, draft changes, meter reading and utility questions. |
| Billing phone | 903-892-7237 | Utility billing, service requests, account updates and payment questions. |
| Billing email | ShermanUtility@cityofsherman.com | Document submission and utility account communication where allowed. |
| Office hours | Monday-Friday, 7:45 AM-5:00 PM | Calling or visiting the Utility Billing office. |
| Phone pay / account history | 1-833-875-2386 | 24/7 account history and credit-card phone payments. |
| Water / wastewater emergency | 903-892-7258 | Leaks, main breaks, emergency water/wastewater problems and after-hours reporting. |
| Solid waste day check | 903-892-7261 | Confirming trash pickup day after transfer, per City transfer-service instructions. |
| Line locate scheduling | 903-892-7298 | Line locations before digging, construction or utility work. |
How to Pay a City of Sherman Water Bill Online
Open the official portal
Use Sherman Municipal Online Payments — Utility Billing Department.
Use Quick Pay if you only need to pay
The City’s payment options page lists Quick Pay as no login required.
Register if you want account history
Registered access lets customers view bills, payment history, consumption history and make online payments by MasterCard, Visa or Discover.
Save confirmation
Keep your payment confirmation, account number, amount, date and payment method until your account updates.
Sherman Utility Payment Options: Online, Phone, In Person, Drop Box and Mail
| Payment method | Official detail | Best use |
|---|---|---|
| Quick Pay online | No login required; $1.25 convenience fee listed. | Fast one-time payment. |
| Registered online account | View bills, payment history, consumption history and pay online. | Monthly management and usage review. |
| Phone payment | 1-833-875-2386; enter account number and street number; $1.25 convenience fee listed. | 24/7 account history or card payment by phone. |
| In person | 405 N Rusk St, Monday-Friday, 7:45 AM-5:00 PM. | Account help, documents, urgent questions or payment troubleshooting. |
| Drop box | Drive-through boxes at 405 N Rusk, north end of Municipal Building, and hallway by payment windows; no cash. | After-hours check or money order payment when not urgent. |
| City of Sherman, PO Box 1106, Sherman, TX 75091-1106; do not mail cash. | Non-urgent check or money order payments with coupon. | |
| Bank draft | Bank Draft is promoted as free automated/recurring payment. | Avoiding manual monthly payment if account stays funded. |
Sherman Utility Billing Rules: Due Date, Late Fee and Termination Risk
| Billing rule | Official detail | Action for customers |
|---|---|---|
| Monthly billing | The City bills monthly for utility services. | Track the bill each month even if mail is delayed. |
| Bill generation | Bills are generated on the last business day of the month. | Watch for bill availability after month-end. |
| Due date | Due date is set 21 days from the bill date. | Pay before due date or schedule payment online. |
| Past due | Accounts are past due the first business day after the due date. | Do not wait until a cutoff notice to contact billing. |
| Late fee | A 10% late fee of the unpaid balance is accrued. | Call billing if payment was made but not posted. |
| Termination risk | Accounts unpaid 15 days after due date are subject to termination and fees. | Use phone or office route if the account is near cutoff. |
Start New Water / Utility Service in Sherman
The City offers online requests through 2TurnItOn, but timing matters. Online requests require three business days. For service needed in less than three business days, visit Utility Billing at 405 N Rusk Street.
| Service type | Official detail | What to do |
|---|---|---|
| Residential online request | Online request through 2TurnItOn; three business days required; installation fee paid by credit card. | Apply early if move-in is more than three business days away. |
| Urgent residential service | For service needed in less than three business days, visit Utility Billing. | Go to 405 N Rusk St during office hours. |
| Commercial / multi-unit | Required deposit and installation fee; call 903-892-7237 for assistance. | Prepare business, service address, meter and deposit details. |
| Commercial online request | Three business days required; install fee and deposit paid by credit card under $1,000; documents sent to ShermanUtility@cityofsherman.com. | Send required documents with the online request to avoid delay. |
| New installs timing | Applications for new service accepted 7:45 AM-4:30 PM, Monday-Friday; City requires a half-day notice for new installs. | Do not wait until the exact move-in hour. |
Transfer City of Sherman Water / Utility Service
Residential customers with existing City of Sherman service can transfer service within Sherman by contacting Customer & Utility Services at 903-892-7237. The City lists a $30 transfer fee applied to the new account.
| Transfer item | Official detail | Practical action |
|---|---|---|
| Transfer fee | $30 transfer fee applied to new account. | Budget for fee before scheduling transfer. |
| Old balance | Final bill generated for old account; remaining balance transfers to new account. | Ask for final balance before move date. |
| Past due balance | Any past due balance on current account must be paid. | Clear past due balance before requesting transfer. |
| Auto-pay | Bank draft or credit card payment option does not automatically transfer to new address. | Update draft/payment setup for new account. |
| New account number | New service is assigned a new account number. | Add new account to online registration. |
| Old address shutoff | Water can be shut off at old address as early as 8:00 AM on scheduled date. | Schedule closing the next business day if you need water on move day. |
| Overlap | Water may remain on at old address for up to 14 days from new-address connect date. | Ask how both accounts will bill during overlap. |
City of Sherman Water, Sewer and Trash Rate Details to Know
The City’s rate page says rates below are effective October 1, 2025. Confirm the live page before using rates for billing disputes or estimates.
| Rate item | City-listed detail | Why users care |
|---|---|---|
| Water base charge | 5/8 or 3/4 meter: $26.91; 1 inch: $53.10; larger meters increase by size. | Meter size changes the minimum monthly charge. |
| Included usage | First 1,500 gallons included in minimum charge. | Small usage may still show a base charge. |
| Water usage tiers | $3.86 to $9.36 per 1,000 gallons depending on usage tier. | Large usage jumps can increase rate per 1,000 gallons. |
| Residential sewer | $10.73 minimum for first 1,500 gallons; $4.56 per 1,000 gallons for next 7,500 gallons; $44.93 maximum at 9,000 gallons. | High bill may include sewer, not just water. |
| Lawn sprinkler meters | Billed at water rates July-October; November-June billed at 5/8 or 3/4 meter rate; no sewer/trash charges for separately metered lawn systems. | Separate irrigation metering can change sewer/trash billing treatment. |
| Residential trash | $15.30 per month minimum plus tax. | Utility bill includes trash, so total may be higher than water-only usage. |
Sherman Utility Deposits and Refund Tip
The City lists deposits for apartments, multi-unit, commercial and non-residential accounts. It also says accounts that require a deposit may be eligible for early refund after excellent payment history and at least 12 consecutive billings.
| Deposit item | City-listed amount | What to confirm |
|---|---|---|
| Apartments / more than one unit per meter | $150 per unit | Number of units tied to meter. |
| Commercial / non-residential 5/8 or 3/4 inch | $150 | Meter size and account type. |
| Commercial / non-residential 1 inch | $300 | Meter size and use type. |
| Commercial / non-residential 3 inch | $2,500, includes fire hydrant meters | Hydrant meter, temporary or permanent use. |
| 6 inches and larger | $10,000 max per account | Project size and account classification. |
| Residential master deposit | $300 | Residential account setup type. |
High Water Bill or Leak Check in Sherman
Sherman’s leak page gives a simple meter-check method. Turn off all fixtures and make sure no one is using water. Then check the meter register or triangle indicator.
| Leak check | What Sherman says / recommends | Action |
|---|---|---|
| Triangle indicator | If the read triangle moves while all water is off, water is flowing through the meter. | Look for a leak inside/outside. |
| No triangle indicator | Note meter reading, wait 30 minutes with no water use, and reread. | If reading increased, a leak is present. |
| Faucets and showers | Drips are often due to worn washers. | Repair quickly; small drips add up. |
| Toilets | A leaking toilet can lose a quarter to one gallon per minute. | Use dye/food coloring test and repair flapper/fill valve. |
| Service-line leak | For leaks on your service line, call a plumber; City can assist with turning water off. | Call 903-892-7258 if shutoff help is needed. |
| Bill adjustment | If a leak in home plumbing is corrected, bill may be adjusted; conditions apply. | Contact Utility Billing at 903-892-7237 after repair. |
Report Sherman Water Leaks, Main Breaks and Wastewater Emergencies
For emergency water and wastewater problems other than billing, the City lists 903-892-7258, answered 24 hours a day, seven days per week.
| Problem | Call / route | What to report |
|---|---|---|
| Water leak | 903-892-7258 | Address, cross street, visible water, road hazard, meter/service-line location. |
| Water main break | 903-892-7258 | Water running down street, buckled pavement, location and affected area. |
| Emergency wastewater problem | 903-892-7258 | Backup, overflow, location, inside/outside issue and public-health risk. |
| Non-emergency maintenance | Online request tracker | Address, issue type, photos if safe and best contact information. |
| Billing issue | 903-892-7237 | Account number, bill date, payment proof, due date and account concern. |
Sherman Water Meter, Usage and Shutoff Help
The City provides water meter resources for monthly reading, manual meter reading and turning off water in an emergency. Use these routes when investigating usage, leaks or emergency shutoff needs.
Use meter reading when…
You are checking high usage, confirming a leak, comparing monthly consumption, or preparing to call Utility Billing.
Call emergency line when…
You need help turning water off due to a service-line leak, main break, unsafe flooding or wastewater emergency.
City of Sherman Utility Billing Map and Visit Checklist
Customer & Utility Services is listed at 405 N Rusk Street, Sherman, TX 75090. Use this office for billing, service requests, account inquiries and in-person payment support.
City of Sherman Customer & Utility Services
Address: 405 N Rusk Street, Sherman, TX 75090.
Phone: 903-892-7237.
Official Sherman Water and Utility Links Used in This Guide
Utility Billing Department
Main City page for utility billing, phone numbers, address, office hours and service links.
Open Utility BillingOnline Utility Payment Portal
Quick Pay, registered customer account access and online utility payment.
Open Pay PortalPayment Options
Official online, phone, in-person, drop box and mail payment options.
Open Payment OptionsNew Service
Residential, commercial and multi-unit new service timing and requirements.
Open New ServiceTransfer Service
Transfer fee, final bill, past-due balance and auto-pay transfer rules.
Open Transfer ServiceWater Emergencies
24/7 water and wastewater emergency reporting route.
Open Water EmergenciesRates & Fees
Current water, sewer, trash, stormwater and other utility fee information.
Open Rates & FeesWater Leaks & Conservation
Meter leak test, toilet leak tips, usage impact and leak adjustment route.
Open Leak GuideCity of Sherman Water Department FAQs
How do I pay my City of Sherman water bill online?
Use the official Sherman Municipal Online Payments utility portal. Quick Pay is available without login, and registered customers can view bills, payment history and consumption history.
What is the City of Sherman utility billing phone number?
Customer & Utility Services is listed at 903-892-7237.
What is the City of Sherman phone payment number?
Call 1-833-875-2386 and enter your utility account number and street number from the service address.
Where is Sherman Utility Billing located?
Customer & Utility Services is listed at 405 N Rusk Street, Sherman, TX 75090.
What are Sherman Utility Billing office hours?
The City lists office hours as Monday-Friday, 7:45 AM to 5:00 PM.
How do I report a water leak or main break in Sherman?
Call 903-892-7258. The City says leaks and main breaks can be reported 24 hours a day, seven days a week, including holidays.
How do I start new utility service in Sherman?
Use the official New Service route. Online requests through 2TurnItOn require three business days. For service needed in less than three business days, visit Utility Billing at 405 N Rusk Street.
How do I transfer service in Sherman?
Call Customer & Utility Services at 903-892-7237. The City lists a $30 transfer fee applied to the new account.
What is the Sherman online or phone payment convenience fee?
The City’s payment options page lists a $1.25 convenience fee for online and phone payments. Confirm the final amount before submitting.
Can a leak adjustment be made in Sherman?
Possibly. Sherman’s leak page says if there is a leak in your home’s plumbing, your bill may be adjusted if the leak is corrected. Certain conditions apply, and customers should contact Utility Billing at 903-892-7237.
Best Way to Handle a Sherman Water Department Task
This page is built for action, not word count. Match the task first, use the correct official route, keep payment proof, and call the 24/7 emergency number for leaks, main breaks or wastewater problems that cannot wait for billing-office hours.
Editorial note: This guide summarizes official City of Sherman utility billing, payment, rate, service request, leak and emergency resources for easier public use. Phone numbers, fees, rates, deposits, billing dates, service timelines and payment vendor details can change. Confirm final details directly on official ci.sherman.tx.us, cityofsherman.com or shermantx.municipalonlinepayments.com pages before paying, applying, transferring, visiting or reporting a problem.