City of Westland Water Department 2026: Pay Bill, Phone, Main Break & Service Help
Westland water customers usually need one of three things quickly: pay the water and sewer bill correctly, report a water main break before it spreads, or get the right department for meter, shutoff, lead service-line or assistance questions. This guide turns Westland’s official Water Billing, Water & Sewer Division and Public Service details into quick action cards, phone numbers, fee warnings, service-line steps, rate notes, map links and call scripts—so users can act without reading five city pages.
What Do You Need From Westland Water?
Westland Water Contacts That Actually Matter
Use this table first. Billing, main breaks, Public Service, meter work and service-line questions are routed differently.
| Need | Official detail | Use it for |
|---|---|---|
| Water Billing | 734-467-3175; 36300 Warren Road, Westland, MI 48185 | Bill payment, account help, paperless billing, automatic payment and water/sewer billing questions. |
| Water Billing hours | Monday-Friday, 9 AM-5 PM | Call or visit planning. |
| Phone payment | Point and Pay Automated Payment Service: 844-400-3556 | Phone payment; 3% service fee applies. |
| Public Service | 734-728-1770; dps@cityofwestland.com | Water main breaks during business hours, service-line verification and Public Service water/sewer issues. |
| After-hours water main break | 734-722-9600 | After-hours or weekend immediate water main break reporting through Police Department route. |
| Public Service emergency phone | 734-722-9600 | Emergency contact listed on Public Service contact details. |
| Finance | 734-467-3169 | Finance-related city payment routing and city account questions. |
| City Hall main phone | 734-713-3888 | General city routing if you are unsure which department applies. |
How to Pay a City of Westland Water Bill
Westland lists multiple payment routes. Choose based on whether you want online convenience, phone payment, in-person help, drop-box payment or automatic payment.
| Payment method | Official detail | Best use |
|---|---|---|
| Online payment | Water Billing page links to a secure Water Bill Payment portal. | Fast payment when you have account details ready. |
| Phone payment | Call Point and Pay at 844-400-3556; 3% service fee. | Paying by phone when fee is acceptable. |
| In person | Visit City Hall during normal business hours. | Account questions, payment help, cash/check/card in-person payment if accepted. |
| Drop box | City Hall drop boxes are available for payment drop-off. | After-hours check or money order drop-off when not urgent. |
| Automatic electronic payment | City allows automatic payment of water and sewer bills. | Avoiding missed due dates and repeated manual payment. |
| Paperless bill | Electronic bills can replace paper bills through the City’s paperless form. | Users who want email delivery instead of mailed bills. |
Westland Water Bill Phone Payment Fee
The official Water Billing page says to contact Point and Pay Automated Payment Service at 844-400-3556 for phone payment, and Point and Pay charges a 3% service fee for that option.
Use phone pay if…
You need quick payment by phone and accept the 3% service fee.
Consider AutoPay if…
You pay every cycle and want fewer manual payments. Set up automatic payment through the City.
Set Up or Cancel Automatic Westland Water Bill Payment
Westland allows automatic electronic payment of water and sewer bills. The cancellation form says cancellation must be received at least 10 business days before the due date to discontinue automatic withdrawals.
Set up automatic payment through Water Billing
Use the Water Billing page or call 734-467-3175 to ask how to set up automatic payment for your water and sewer bill.
Do not assume setup is instant
Keep paying manually until Water Billing confirms the automatic withdrawal is active.
Cancel early if you are moving or changing banks
The cancellation form says the City must receive the cancellation request at least 10 business days before the due date.
Westland Paperless Electronic Water Bills
The City offers paperless electronic water bills as a green alternative to paper bills. The sign-up form explains that the electronic bill replaces the current paper bill, but the customer is still responsible for making sure the bill is paid by the due date.
| Paperless item | What it means | User action |
|---|---|---|
| Electronic bill replaces paper | You stop receiving the paper water bill by mail. | Make sure email address is correct before submitting. |
| Payment responsibility remains | You still must pay by the due date. | Add reminders or use automatic payment if you often miss email. |
| Account details needed | Form asks for name, water account number, service address, ZIP, phone and email. | Have the current bill ready while filling the form. |
How to Report a Westland Water Main Break
Westland says water main breaks can significantly affect water supply for residents in the impacted area, so they should be reported as promptly as possible.
Call during business hours
For immediate response during business hours, call 734-728-1770 to speak with Public Service staff.
Use the after-hours/weekend number
After hours or on weekends, call 734-722-9600 to report the issue with the Police Department.
Report online if it is safe
Westland links a water main break online form and the City’s Click and Fix mobile app for reporting.
Email if phone is not needed urgently
The City also lists dps@cityofwestland.com for reporting water main break information.
What the Westland Water and Sewer Division Handles
This section helps users know when the issue is not just a billing issue. The Water and Sewer Division handles infrastructure, repair and field-service tasks.
| Division task | What it means for residents | Best contact route |
|---|---|---|
| Water main repair | Possible City-side main break or supply issue. | Report main break or call Public Service. |
| Meter reading and repair | Meter access, reading issue or meter problem. | Start with Water Billing or Public Service depending on issue. |
| Water meter installation | New or replaced meter coordination. | Call Water Billing/Public Service before plumbing work. |
| Fire hydrant repair | Damaged or leaking hydrant. | Report to Public Service; after-hours use emergency route. |
| Outside water shutoffs and gates | Field valves, outside shutoff issues and water service controls. | Do not operate City valves yourself; call Public Service. |
| Water tap installations | New connection/service work. | Coordinate before construction or excavation. |
| Sanitary sewers and manholes | Sewer cleaning and manhole maintenance. | Use Public Service / service request route. |
Westland Water Service Line Self-Reporting Program
Westland is building an inventory of service line materials such as copper, galvanized steel, lead and plastic. The City asks residents to inspect the service line near the meter and submit details through the Water Service Self-Reporting Form.
| Step | Official instruction | Practical note |
|---|---|---|
| Find the meter | Look in basement, crawlspace or garage. | You test pipe between where service enters and meter, plus meter to house plumbing. |
| Scratch test | Scratch pipe with key or coin; orange suggests copper, shiny silver could be lead or steel. | Do not use a sharp object and do not create a hole in pipe. |
| Magnet test | If magnet sticks, pipe is steel. If not and shiny silver, it may be lead. | Westland says magnets can be picked up at City Hall during normal business hours. |
| Photo upload | Submit image of full meter and piping plus close-up of piping. | Expose a small metal area if pipe is covered or wrapped. |
| Submit form | Use the Water Service Self-Reporting Form. | Questions can be directed to dps@cityofwestland.com or 734-728-1770. |
Westland Water and Sewer Rates: What Users Should Check
The City’s Water Rates page lists water consumption and sewer disposal charges, plus meter-size-based bi-monthly charges. Do not estimate a bill using only one number; meter size and water/sewer fees matter.
Water Residential Assistance Program in Westland
Westland says it partnered with Great Lakes Water Authority and Wayne Metropolitan Community Action Agency for a program helping low-income residents apply for water bill payment assistance.
WRAP help
The Water Residential Assistance Program can help eligible low-income residents apply for water bill payment assistance.
Where to start
Open the official Westland WRAP page, then use the flyer or assistance-program route for enrollment details.
Westland Water Bill Refund Request
Westland provides a Water Bill Refund Request form for overpayment refunds. The form says to allow 30 to 90 days for reimbursement after review.
| Refund form item | What it asks for | Practical note |
|---|---|---|
| Account details | First and last name, water and sewer account number, service address. | Use the current bill to avoid wrong account number. |
| Requested amount | Requested refund amount and reason for refund. | Common reasons include double payment, overpayment, credit reimbursement or water escrow bond. |
| Recipient information | Recipient name, street address, city/state/ZIP and phone number. | Use the address where the reimbursement should be sent. |
| Processing window | Allow 30 to 90 days after review. | Do not expect same-week refund processing. |
What to Say When Calling Westland Water
Use these short scripts to avoid being transferred around.
| Situation | Say this first | Have ready |
|---|---|---|
| Bill payment issue | “I need help with my Westland water and sewer bill payment.” | Account number, service address, payment method, confirmation number if paid. |
| Phone payment fee | “I want to confirm the Point and Pay phone payment fee before paying.” | Bill amount and due date. |
| Water main break | “I need to report a possible water main break at [location].” | Address/cross street, water flow, road hazard, photos if safe. |
| Meter problem | “I need help with a meter reading, meter repair or water meter issue.” | Account number, meter location, access issue and usage concern. |
| Service-line material | “I’m completing the water service line self-reporting form and need help identifying my pipe material.” | Magnet result, scratch color, meter photos and service address. |
| Assistance | “I need information about water bill payment assistance through WRAP.” | Account number, household info, current bill and assistance-program questions. |
Westland Water Billing and Public Service Map
Water Billing, Public Service and City Hall contact pages all point users to 36300 Warren Road, Westland, MI 48185. Call before visiting if your task is an emergency or a water main break.
City of Westland Water Billing / City Hall
Address: 36300 Warren Road, Westland, MI 48185.
Water Billing: 734-467-3175.
Water main break business hours: 734-728-1770.
Westland Water Bill, Main Break and Service-Line Video Resource
A stable official Westland water-department YouTube embed ID was not confirmed, so this section uses a safe video resource card instead of a broken YouTube iframe. Use video only for general learning; final rules should come from the official City pages.
Visual Help for Water Meters, Service Lines and Main Breaks
Helpful topics include reading a water meter, spotting a water main break, using a magnet test for service-line material, and understanding automatic water bill payment.
Search Related Water Utility Videos
Watch general tutorials, then use Westland’s official pages for phone numbers, fees, forms and reporting rules.
Official Westland Water Links Used in This Guide
Water Billing
Pay by phone, online payment portal, in-person payment, drop boxes, automatic payment and paperless billing.
Open Water BillingPay For
City payment page linking Water Bill payment and other city payment options.
Open Pay ForWater and Sewer Division
Meter repair, water meter installation, water main repair, hydrant repair and water/sewer field tasks.
Open Water & SewerReport Water Main Break
Business-hour phone, after-hours phone, online form, Click and Fix app and DPS email.
Report Main BreakWater Service Line Program
Scratch test, magnet test, lead/steel/copper/plastic guidance and replacement note.
Open Service Line ProgramService Line Self-Reporting Form
Submit service-line material, pipe test results and required meter/piping photos.
Open FormWater Rates
Water usage rate, sewer usage rate and meter-size-based bi-monthly charges.
Open Water RatesWater Assistance
Water Residential Assistance Program partnership with GLWA and Wayne Metro.
Open AssistancePaperless Water Bills
Sign up to receive electronic water bills instead of paper bills.
Open Paperless FormCancel Automatic Payment
Cancel automatic water bill payment at least 10 business days before due date.
Open Cancellation FormWater Bill Refund Request
Request refund of overpayment; reimbursement may take 30 to 90 days after review.
Open Refund FormCity of Westland Water Department FAQs
What is the Westland Water Billing phone number?
Water Billing is listed at 734-467-3175.
Where is the Westland Water Billing office?
The office is at 36300 Warren Road, Westland, MI 48185.
What are Westland Water Billing hours?
Water Billing hours are Monday-Friday, 9 AM to 5 PM.
How do I pay my Westland water bill online?
Use the official Water Billing page and click the linked Water Bill Payment portal. The City’s Pay For page also links Water Bill payment.
Can I pay my Westland water bill by phone?
Yes. Call Point and Pay Automated Payment Service at 844-400-3556. The City says Point and Pay charges a 3% service fee for this option.
How do I report a Westland water main break?
During business hours, call 734-728-1770. After hours or on weekends, call 734-722-9600. You can also report online or email dps@cityofwestland.com.
What does the Water and Sewer Division handle?
The division handles water main repair, meter reading and repair, water meter installation, fire hydrant repair, outside shutoffs, pump station maintenance, sanitary sewer/manhole cleaning and water tap installations.
Does Westland offer water bill payment assistance?
Yes. Westland lists the Water Residential Assistance Program in partnership with GLWA and Wayne Metropolitan Community Action Agency to help eligible low-income residents apply for water bill payment assistance.
How do I identify my water service line material?
Westland asks residents to inspect pipe near the meter, scratch a small exposed area, use a magnet test, identify copper/steel/lead/plastic signs, upload meter and pipe photos, and submit the Water Service Self-Reporting Form.
What should I do if I think I have lead pipes?
Westland says to contact Public Service immediately so the City can verify the finding and replace service pipes at no cost to the customer as part of lead service line work.
How much are Westland water and sewer usage charges?
The Water Rates page lists water consumption at $4.77 per 1,000 gallons and sewage disposal at $6.75 per 1,000 gallons, plus meter-size-based bi-monthly charges.
How long does a Westland water bill refund take?
The Water Bill Refund Request form says to allow 30 to 90 days for reimbursement after the request has been reviewed.
Best Way to Handle a Westland Water Department Task
Westland’s official pages separate customer billing, payment options, water main break reporting, field-service tasks, lead/service-line reporting and assistance programs. Using the correct route saves time, avoids unnecessary fees and helps the City respond faster when there is an actual water main or service issue.
Editorial note: This guide is informational and summarizes official City of Westland water billing, public service, water main break, service-line, rate, assistance and refund resources for easier public use. Official fees, phone numbers, forms, office hours, rates, emergency procedures, assistance eligibility and water-service rules can change. Confirm final details on official CityofWestland.com pages before paying, reporting a main break, submitting forms, canceling automatic payment or making service-line decisions.