Rome Water Outage Help, Emergency Shut Off, Water Leak, Sewer Backup and Billing Contacts
If your water is off, pressure dropped, a pipe is leaking, a hydrant is leaking, sewer is backing up, water needs to be shut off in an emergency, or you need to disconnect normal service, the City of Rome uses different routes for emergency water/sewer issues and billing/account changes.
City of Rome Water & Sewer handles urgent field problems such as water leaks, water main breaks, sewer stop-ups, manhole overflows, discolored water and fire hydrant leaks. Water Billing handles account service, new service, transfer service, normal disconnect service, bill questions and payment arrangements.
🚨 Fast route for urgent Rome water/sewer problems
Active leak, outage, main break or sewer overflow: call 706-236-4560. Do not send email for emergencies.
Emergency shut off due to active leak: use the emergency water/sewer number. For planned disconnect service, use Water Billing at 706-236-4440.
Bill, payment arrangement or account change: call Water Billing at 706-236-4440 or visit 601 Broad Street.
Rome Water Department Outage, Emergency and Shut Off Quick Facts
The City of Rome lists 706-236-4560 for water and sewer emergencies, available 24/7. Emergency examples include sewer stop-up, sewer manhole overflow, water leak, water main break, discolored water and fire hydrant leak.
For new water accounts, bill questions, payment arrangements, bill adjustments, transfer service or normal disconnect service, call 706-236-4440 or visit the Customer Service Center at 601 Broad Street, Rome, GA 30161.
What This City of Rome Water Department Guide Covers
Rome Water Department Emergency Phone Number
For a water or sewer emergency in the City of Rome, call 706-236-4560. The City says this number is available 24/7 and specifically warns not to send an email for emergencies.
Use this number for urgent problems such as a water leak, water main break, sewer stop-up, sewer manhole overflow, discolored water or fire hydrant leak. If there is immediate danger to life, injury, electrical hazard, road collapse or rescue need, call emergency services first.
Water / sewer emergency
Use for active leaks, main breaks, hydrant leaks, sewer overflow and urgent service issues.
706-236-4560Life-safety danger
Call emergency services first if the water issue creates immediate danger or injury risk.
Call 911 first if unsafeHow to Report a Rome Water Outage or No-Water Problem
If your water is completely off, pressure is suddenly very low, or nearby homes are also affected, treat it as a possible water service issue and call the Water & Sewer Division at 706-236-4560.
Check if the outage is only inside your property
Make sure the main property valve is open, no plumber is working onsite, and no fixture or private shutoff is closed.
Ask neighbors if they are affected
If multiple homes or businesses are affected, mention that when calling because it may indicate a wider water main or pressure issue.
Call Rome Water & Sewer
Call 706-236-4560 and provide the service address, outage time, pressure condition and whether neighbors are affected.
Rome Water Shut Off: Emergency Shut Off vs Normal Disconnect Service
“Shut off” can mean two different things. If water must be turned off because of an active leak, main break or property-damaging emergency, call 706-236-4560. If you are moving out and want to stop/disconnect normal service, call Water Billing at 706-236-4440.
| Shut off type | Use when | Best contact |
|---|---|---|
| Emergency water shut off | Active leak, flooding, main break, water entering property, urgent hazard. | 706-236-4560 |
| Normal disconnect service | Moving out, closing account, stopping utility billing at an existing location. | 706-236-4440 |
| Nonpayment cut-off issue | Previous balance, cut-off notice, payment arrangement or reconnection question. | 706-236-4440 |
| Private plumbing shutoff | Leak is inside private plumbing after your valve/meter and may need a plumber. | Plumber + City if meter/utility side is involved |
Rome Water Leak, Water Main Break or Fire Hydrant Leak
The City lists water leak, water main break and fire hydrant leak as emergency examples. Call 706-236-4560 if water is flowing from the street, meter area, hydrant, pavement, yard, or if a main break is suspected.
Stay away from unsafe water
Avoid flowing street water, washed-out pavement, sinkholes, open utility covers and water near electrical equipment.
Call the emergency number
Call 706-236-4560 and say whether the leak is in the street, near a meter, near a hydrant, or on private property.
Document only if safe
Take photos from a safe distance. Do not stand in traffic or floodwater to record the leak.
Rome Sewer Stop-Up, Manhole Overflow or Sewer Emergency
The City lists sewer stop-up and sewer manhole overflow among emergency examples. Call 706-236-4560 if sewage is backing up, a manhole is overflowing, or sewer water is visible in a street or yard.
Stop using plumbing if sewage is backing up
Avoid flushing toilets, running showers, washing machines or dishwashers until the situation is assessed.
Call Water & Sewer immediately
Call 706-236-4560 and describe whether the issue is inside the home, at a cleanout, in the street or at a manhole.
Keep people away from wastewater
Keep children, pets and vulnerable people away from affected areas. Sewage can contain harmful contaminants.
Rome Water Billing, New Service, Transfer Service and Disconnect Service
For new accounts, bill questions, payment arrangements, bill adjustments, transfer service or normal disconnect service, call 706-236-4440 or visit the Customer Service Center at 601 Broad Street.
The City’s Water & Sewer Division says service requests received before 3:00 pm will be processed the same day, while requests received after 3:00 pm will be processed the next working day.
Choose the correct service form
Use the official Water & Sewer Division page for establish service, transfer service or stop service links.
Call Water Billing if you need help
Call 706-236-4440 for service setup, billing questions, payment arrangements or disconnect service.
Submit before the same-day cutoff
Submit service requests before 3:00 pm when possible if same-day processing is important.
How to Pay a City of Rome Water Bill Online or by Phone
The official City of Rome Pay Online page includes a Water Bill option for paying water and sewer bills online. The Water & Sewer page also notes phone payment through 1-833-415-0540 with your account number and customer number.
Start from the official Pay Online page
Open the official City of Rome Pay Online page and choose Water Bill.
Use account and customer number
Have the account number and customer number from your water bill ready before making payment.
Save payment confirmation
Keep the confirmation number, payment date, amount and account number until the payment posts correctly.
Rome Leak Adjustment Request After a Repaired Leak
The City’s Water & Sewer page provides a leak adjustment request route after leaks have been repaired. If a leak caused higher-than-normal usage, repair the leak first, keep proof, and then contact the City through the adjustment process.
Repair the leak first
The City’s wording says leak adjustment request information is provided after leaks have been repaired.
Keep repair documentation
Save plumber receipts, parts receipts, photos, repair date and any service notes.
Call Water Billing for account guidance
Call 706-236-4440 if you need help with bill adjustment status or payment arrangements.
Rome Water Department Address, Hours and Office Contacts
The Water & Sewer Division is listed at 100 Vaughn Road, Rome, GA 30161, with phone 706-236-4560. Water Billing is listed at 601 Broad Street, Rome, GA 30161, with phone 706-236-4440.
| Office / division | Address | Phone | Use for |
|---|---|---|---|
| Water & Sewer Division | 100 Vaughn Road, Rome, GA 30161 | 706-236-4560 | Water/sewer emergencies, operations, leaks, pressure, main breaks. |
| Water Billing | 601 Broad Street, Rome, GA 30161 | 706-236-4440 | New service, transfer, disconnect, bills, payment arrangements. |
| Water & Sewer Operations | 100 Vaughn Road, Rome, GA 30161 | 706-236-4560 | Operations and field-service issues. |
| Water Filter Plant | 1 Blossom Hill, Rome, GA 30161 | 706-236-4527 | Water plant / after-hours listing reference. |
Checklist Before Calling Rome Water & Sewer
Prepare these details before you call so the City can route the issue faster and understand whether it is an emergency, billing issue, private plumbing issue or service change.
| Check | What to prepare |
|---|---|
| Service address | Full Rome service address, apartment/unit number and nearest cross street. |
| Issue type | Outage, low pressure, water leak, main break, sewer stop-up, discolored water, hydrant leak or billing issue. |
| Visible signs | Water flowing, wet meter box, sewage, manhole overflow, discolored water, no water or low pressure. |
| Timing | When the issue started and whether neighbors are affected. |
| Account details | For billing calls, keep account number, customer number, bill date and payment confirmation ready. |
City of Rome Water Billing and Water & Sewer Office Map
Water Billing is located at 601 Broad Street. Water & Sewer Operations is located at 100 Vaughn Road. Use the correct location depending on whether you need account/billing help or water/sewer field support.
City of Rome Water Billing / Customer Service Center
Use this map for billing, new account, transfer service and normal disconnect service location reference.
Official City of Rome Water Department Links and Resources
Use these official Rome, Georgia links for water/sewer emergencies, billing, service requests, online payment, service changes, staff directory and City contact information.
Water & Sewer Division
Emergency number, emergency examples, new taps, service forms and leak adjustment guidance.
Open Water & SewerWater Billing
New accounts, payment arrangements, bill adjustments, office address and billing phone.
Open Water BillingReport an Issue
City department contact list for water, sewer, billing, leaks, pressure and service changes.
Open Report IssueStaff Directory
Water & Sewer Division, Water Billing and operations address/phone details.
Open DirectoryCity of Rome Home
Main official City of Rome website for city services and contact information.
Open City SiteRome Water Department Outage, Emergency and Shut Off FAQs
What is the Rome Water Department emergency phone number?
For City of Rome, Georgia water or sewer emergencies, call 706-236-4560. The City lists this number as 24/7 for water or sewer emergencies.
What number do I call for a Rome water outage?
Call 706-236-4560 for a water outage, pressure problem, water leak, water main break or water/sewer emergency.
Who do I call for an emergency water shut off in Rome?
If water must be shut off because of an active leak or emergency, call 706-236-4560. For normal disconnect service because you are moving or closing an account, call Water Billing at 706-236-4440.
What is the City of Rome after-hours water number?
Floyd County’s emergency contact page lists City of Rome Water Department after-hours contact as 706-236-4527. The City Water & Sewer Division also lists 706-236-4560 as the 24/7 emergency number.
What emergencies does Rome Water & Sewer list?
The City lists sewer stop-up, sewer manhole overflow, water leak, water main break, discolored water and fire hydrant leak as emergency examples.
What is the Rome Water Billing phone number?
For water billing, new service, transfer service, disconnect service, payment arrangements or bill adjustments, call 706-236-4440.
Where is City of Rome Water Billing located?
Water Billing is located at 601 Broad Street, Rome, GA 30161.
Where is Rome Water & Sewer Operations located?
Water & Sewer Operations is listed at 100 Vaughn Road, Rome, GA 30161.
How do I pay my Rome water bill online?
Open the official City of Rome Pay Online page and choose Water Bill.
Can I request a leak adjustment in Rome?
Yes. The City’s Water & Sewer page provides leak adjustment request information after leaks have been repaired. Keep repair documentation and contact Water Billing for account guidance.
What is the same-day cutoff for Rome service requests?
The City says service requests received before 3:00 pm will be processed the same day, while requests received after 3:00 pm will be processed the next working day.
Is this guide for Rome Georgia or Rome New York?
This guide is for Rome, Georgia. Rome, New York uses different water and sewer phone numbers and official links.
Best Way to Handle a Rome Water Outage or Shut Off Issue in 2026
For active water/sewer emergencies in Rome, Georgia, call 706-236-4560. Use this number for water outages, water leaks, water main breaks, sewer stop-ups, sewer manhole overflow, discolored water and fire hydrant leaks.
For billing, new service, transfer service, normal disconnect service, payment arrangements or bill adjustments, call 706-236-4440 or visit the Customer Service Center at 601 Broad Street. For online payment, start from the official City of Rome Pay Online page and choose Water Bill.
Editorial note: This guide is informational and helps City of Rome, Georgia water customers find official outage, emergency, shut off, sewer, leak, billing and payment resources faster. Phone numbers, service request rules, hours, billing policies and emergency routing can change, so always confirm final details directly through official City of Rome resources before paying or making service decisions.