Hobbs Water Conservation Rules, Save-Water Schedule, Utility Billing and Customer Service Help
If you live in Hobbs, New Mexico and want to know when you can water, how to avoid wasting water, who to call for water billing, how to pay your utility bill, and how to reduce high usage, this guide explains the City’s official conservation period and practical save-water steps in simple language.
City of Hobbs annual water conservation period runs from May 15 through September 15 each year. During this period, outside watering is limited by your street address number and by approved watering times.
💧 Fastest way to understand your watering day
Look at your service address: Use the address number listed on your City utility account, especially for corner lots or properties with more than one address.
Match odd/even: Odd addresses water on odd calendar dates; even addresses water on even calendar dates.
Pick one time only: Choose either morning 4 AM-8 AM or evening 7 PM-11 PM. Do not water during both windows.
Hobbs Water Department Quick Facts for Conservation and Customer Help
The City of Hobbs Water Department bills for water, sewer and garbage. The Water Office is located in City Hall at 200 E. Broadway St., and the Water Department phone number is 575-397-9216.
Utility payments may be made in the office, drive-through window, night depository, automatic bank draft, phone, website or mail. The City’s online payments page says customers needing utility online payment help should call 575-397-9216.
What This Hobbs Water Conservation Guide Covers
City of Hobbs Water Conservation Period Rules
The City of Hobbs annual water conservation period is from May 15 through September 15 each year. The rule applies to domestic and commercial exterior watering or sprinkling from City water mains.
Odd-numbered addresses may water on odd calendar dates. Even-numbered addresses may water on even calendar dates. For corner properties or properties with more than one address, the address listed on the City utility account controls the watering day.
| Rule | What it means | User action |
|---|---|---|
| Conservation period | May 15 through September 15 every year | Follow outdoor watering limits during this period. |
| Odd addresses | Water on odd calendar dates | Example: address 101 waters on the 1st, 3rd, 5th, etc. |
| Even addresses | Water on even calendar dates | Example: address 102 waters on the 2nd, 4th, 6th, etc. |
| Allowed time | 4 AM-8 AM OR 7 PM-11 PM | Pick one window only, not both. |
| 31st day | No watering on the 31st | Skip watering on May 31, July 31 and August 31 during the period. |
Practical Save-Water Tips for Hobbs Homes and Businesses
Hobbs is in a dry region where outdoor water use can increase quickly during hot months. The easiest savings usually come from irrigation timing, leak repair, sprinkler maintenance, toilet leaks and avoiding runoff.
Water deeply but less often
Short daily watering can waste water through evaporation and shallow roots. Use your assigned day carefully and avoid runoff.
Fix sprinkler overspray
Adjust heads so water lands on grass or plants, not the street, sidewalk, driveway or parking lot.
Check for broken heads and emitters
A broken sprinkler head can waste more water in one cycle than many indoor fixtures use in a day.
Use mulch around plants
Mulch reduces evaporation, protects roots and helps soil hold water longer during summer heat.
Repair toilets and faucet leaks
A running toilet or dripping fixture can raise monthly water use even when outdoor watering is controlled.
Hobbs Water-Wasting Activities to Avoid
The City’s Water Office page lists several water-wasting activities that are prohibited during the conservation period. These rules help reduce unnecessary loss from overspray, runoff, broken irrigation equipment and open-hose washing.
| Water-wasting issue | Why it matters | Better action |
|---|---|---|
| Watering on wrong day | Breaks odd/even conservation schedule. | Use your address number and calendar date. |
| Watering during both time slots | City says pick one watering window only. | Choose morning or evening, not both. |
| Runoff onto streets or alleys | Wastes treated water and may affect public property. | Shorten irrigation cycles and repair drainage issues. |
| Open-hose washing | Uses water continuously on hard surfaces. | Use a bucket, shutoff nozzle or non-water cleaning method. |
| Broken sprinkler head | Sprays too much water and may overspray pavement. | Repair or cap broken heads before watering again. |
New Seed or Sod Watering Permit During Restrictions
The City customer service handbook says that during water restriction periods, customers may request a permit for daily watering for new seed for 21 days and new sod for 10 days. Customers should contact the Water Office to request this permit.
Call before installing new grass
Call the Water Department at 575-397-9216 before relying on daily watering for new seed or sod.
Ask what permit applies
Ask whether your new seed or sod qualifies, what dates are covered, and what proof or conditions are required.
Save permit details
Keep a record of approval, permit dates and any watering limits given by the City.
City of Hobbs Water Bill Payment and Utility Billing Help
The City of Hobbs Water Department bills for water, sewer and garbage. Monthly bills are due on the 15th of each month. For payment questions or phone payment information, call the Water Department at 575-397-9216.
Payment options include office payment, drive-through window, night depository, automatic bank draft, phone, website and mail. The official online payments page also directs utility online payment assistance to 575-397-9216.
Use the official online payment page
Open the official City of Hobbs Online Payments page and choose Pay My Utility Bill.
Call for payment help
Call 575-397-9216 if you need utility online payment help or phone payment information.
Pay before the 15th
Because monthly bills are due on the 15th, pay early enough for the payment method to post correctly.
Hobbs Water Department Phone, Office Address and Hours
The City Utilities page says the Water Department is located in City Hall at 200 E. Broadway St.. The Water Office phone number is 575-397-9216.
The City’s payment portal contact page lists City of Hobbs at 200 E. Broadway, Hobbs, NM 88240, phone 575-397-9216, fax 575-397-9211, and district hours as Monday-Thursday 8:00 AM-6:00 PM and Friday 8:00 AM-12:00 PM.
Water Office
Billing, payments, customer service and conservation questions.
575-397-9216City Hall Address
Official water office / payment contact address.
200 E. Broadway St.Leak Responsibility and How to Avoid High Water Bills
The City customer service handbook says customers are responsible for maintaining their own water and sewer service lines on their property. Leaks should be repaired in a timely manner to avoid Utilities personnel having to turn the meter off until repairs are complete.
Check toilets first
Toilet flappers are a common hidden leak. Put a few drops of food coloring in the tank and wait without flushing. If color appears in the bowl, repair the toilet.
Inspect irrigation
Check broken sprinkler heads, stuck valves, wet spots, bubbling soil and water running into the street.
Look at the meter
Turn off indoor and outdoor water use. If the meter still moves, there may be a leak on the private side.
Call for guidance
Call 575-397-9216 for billing or account questions, or 575-397-9315 for Utilities routing/emergency concerns.
Hobbs Water Quality Report and Laboratory Contact
The Water Office page links the City’s Consumer Confidence Report. The City also lists a water/wastewater Laboratory page with phone 575-397-9315 and hours Monday-Friday, 8:00 AM-5:00 PM.
Open the Water Office page
Use the official Water Office page to find the latest Consumer Confidence Report link.
Call for water quality routing
For laboratory or utilities routing, call 575-397-9315.
Describe the issue clearly
Say whether the concern is taste, odor, color, sediment, pressure, leak, or service interruption.
City of Hobbs New Water Service Basics
The City customer service handbook says that when a customer requests new service, a deposit and connect fee are required. A lease agreement or property ownership papers are required, along with picture ID and Social Security number.
Prepare property documents
Have a lease agreement or ownership papers ready before requesting new service.
Bring ID and account details
Prepare picture ID, Social Security number and any prior account information if applicable.
Call the Water Office
Call 575-397-9216 to confirm current deposits, connect fees, documents and appointment rules.
Checklist Before Calling the Hobbs Water Department
Use this checklist before calling about conservation rules, bill payment, high usage, new service, leaks or water quality.
| Check | What to prepare |
|---|---|
| Account number | Utility account number from your water bill or online portal. |
| Service address | Full Hobbs service address and the address number used on the City account. |
| Issue type | Water conservation, payment, high bill, new service, leak, garbage billing, sewer or water quality. |
| Payment details | Payment date, confirmation number, method and amount if calling about a bill. |
| Leak details | When leak started, location, whether meter moves when all water is off and repair status. |
What to Say When Calling Hobbs Water Customer Service
A clear first sentence helps the Water Office route your call correctly. Say whether your question is about water conservation, billing, payment, new service, leaks, water quality or utilities emergency support.
| Detail | Example wording | Why it helps |
|---|---|---|
| Service address | “The service address is 200 E. Broadway.” | Helps determine account and watering day. |
| Account number | “My utility account number is…” | Speeds billing and payment help. |
| Issue type | “I need help with water conservation rules / high usage / new service.” | Routes the call to the right staff. |
| Time/date | “The leak started yesterday evening.” | Helps understand urgency and usage impact. |
| Callback | “My phone number is…” | Needed for follow-up. |
City of Hobbs Water Department Office Map
The City Utilities page says the Hobbs Water Department is located in City Hall at 200 E. Broadway St., Hobbs, NM 88240. Use this location for Water Office and utility billing visit planning.
City Hall – Hobbs Water Department
Use this map for the Water Office / City Hall location before visiting.
Official City of Hobbs Water Department Links and Resources
Use these official City of Hobbs resources for water conservation rules, utility billing, online payments, utilities contact information, water quality and customer service support.
Water Office
Water Department payment options, conservation rules and Consumer Confidence Report link.
Open Water OfficeUtilities
City utility overview, water office information and monthly billing guidance.
Open UtilitiesOnline Payments
Official City online payment page for utility bills and other City payments.
Pay Utility BillContact Page
City contact directory including Water Office and Utilities phone numbers.
Open Contact DirectoryWater Conservation Brochure
Official PDF explaining annual water conservation period and watering schedule.
Open Conservation PDFCustomer Service Handbook
Utility service policy guidance, new service, leaks, payment rules and conservation notes.
Open HandbookCity Website
Main City of Hobbs website for notices, documents and services.
Open City WebsiteHobbs Water Department Conservation and Save Water FAQs
What is the Hobbs Water Department phone number?
The City of Hobbs Water Department phone number is 575-397-9216.
Where is the City of Hobbs Water Department located?
The Water Department is located in City Hall at 200 E. Broadway St., Hobbs, NM 88240.
When is the Hobbs annual water conservation period?
The annual water conservation period runs from May 15 through September 15 each year.
When can odd addresses water in Hobbs?
Odd-numbered addresses may water on odd calendar dates during the conservation period.
When can even addresses water in Hobbs?
Even-numbered addresses may water on even calendar dates during the conservation period.
What are the allowed watering hours in Hobbs?
Watering may occur only once per assigned day during either 4:00 AM to 8:00 AM or 7:00 PM to 11:00 PM. You must pick one time window, not both.
Can I water on the 31st day of the month?
No. For months with 31 days, the City says no watering is allowed on the 31st day.
Can I get special watering approval for new seed or sod?
The City customer service handbook says customers may request a permit for daily watering for new seed for 21 days and new sod for 10 days during restriction periods. Contact the Water Office at 575-397-9216.
How do I pay my Hobbs water bill online?
Open the official City of Hobbs Online Payments page and choose Pay My Utility Bill. For help, call 575-397-9216.
When are Hobbs utility bills due?
The City utilities page says all monthly bills are due on the 15th of each month.
Who is responsible for leaks on private property in Hobbs?
The City customer service handbook says it is the customer’s responsibility to maintain their own water and sewer service lines on their property and repair leaks in a timely manner.
Who do I call for Hobbs utilities after-hours emergencies?
The City Utilities Division handbook lists after-hour emergencies and Utilities Administration at 575-397-9315.
Best Way to Save Water and Contact Hobbs Water Department in 2026
During the City of Hobbs annual water conservation period from May 15 through September 15, water only on your assigned odd/even date, only once per day, during either 4 AM-8 AM or 7 PM-11 PM. Do not water on the 31st day of months with 31 days.
For water billing, payments, conservation questions, new service or account help, call the Water Department at 575-397-9216. For utilities emergency routing, use 575-397-9315. For official online payment, conservation and water quality resources, start from hobbsnm.org.
Editorial note: This guide is informational and helps City of Hobbs water customers understand official conservation rules and utility contacts faster. Watering rules, phone numbers, office hours, payment methods, service policies and conservation guidance can change, so always confirm final instructions directly on official hobbsnm.org pages before watering, applying, paying or reporting a utility issue.