Burleson Water Department 2026: Bill Pay, Login & Customer Service
Burleson water customers usually need one answer fast: how to pay without the wrong fee, where to log in with the new account number and customer ID, what to do if the bill is high, where to send a payment, how to start water service, or who to call when a leak or sewer stop cannot wait. This guide turns Burleson’s official Utility Customer Service and Water & Wastewater pages into a practical task board with payment routes, fees, due-date rules, new-service documents, rates, water restrictions, 311 reporting and emergency contacts in one place.
Choose the Burleson Water Task You Need Right Now
Burleson Utility Customer Service Contacts Users Actually Need
| Need | Official detail | Use this for |
|---|---|---|
| Utility Customer Service | 817-426-9601 | Water bill, sewer bill, garbage billing, payment arrangements, new accounts and account questions. |
| Utility Customer Service email | utilitybilling@burlesontx.com | Bank draft form, payment questions, new-service documents and billing support. |
| Automated phone payment | 877-218-6201 | 24/7 phone payment using your utility account number. |
| Utility Customer Service office | 135 W Ellison St, Suite 109, Burleson, TX 76028 | In-person payment, new service, account help and utility billing questions. |
| Utility Customer Service hours | Monday-Friday, 8 AM-5 PM; opens at 9 AM first Tuesday of each month | Planning office visit or phone support. |
| Water & Wastewater reporting | BTX311 during regular business hours | Water leak, sewer stop, hydrant, water main, valve or wastewater concern. |
| After-hours immediate concerns | Police Dispatch: 817-426-9904 | After-hours water/wastewater emergency. |
| Water & Wastewater location | 725 SE John Jones Drive, Burleson, TX 76028 | Public Works / water-wastewater division reference. |
How to Pay a Burleson Water Bill Online
Open the official payment portal
Use the official City of Burleson Utility Customer Service payment site.
Choose Quick Pay or Sign In
Use Quick Pay if you only need to pay and have your account number. Use Sign In / Register if you want account details, single or multi-account management, multi-bill pay or e-Billing.
Pick the least-cost payment method
The payment portal states there is no fee to use eCheck, while card payments carry a 3.75% processing fee with a minimum of $2.50.
Save proof before leaving the page
Save confirmation number, amount, date, account number, payment method and email receipt until your balance updates.
Burleson Utility Login: Account Number, Customer ID and e-Billing
Burleson Utility Payment Fees: Card, IVR, eCheck and Bank Draft
| Payment type | Official detail | Best use |
|---|---|---|
| eCheck online | The payment portal says there is no fee to use eCheck. | Avoiding card processing fees when service is not off for nonpayment. |
| Credit/debit card online | 3.75% processing fee, minimum $2.50. | Fast card payment when fee is acceptable. |
| Credit card by phone / IVR | 3.75% or minimum $2.50 plus IVR fee. | 24/7 automated payment when you cannot pay online. |
| Bank draft | Call 817-426-9601 or email bank draft form to utilitybilling@burlesontx.com. | Automatic checking-account payment. |
| Virtual wallets | Portal says it cannot accept payments from virtual wallets using tokenization, including Apple Pay, Google Pay, PayPal, Venmo, CashApp and Zip. | Use a traditional card number or eCheck instead. |
Burleson Water Bill Payment Options
| Method | Official detail | Important note |
|---|---|---|
| Online | Electronic check, Visa, Mastercard or Discover; recurring credit card or eCheck available through portal. | Check fee before submitting payment. |
| Phone | 877-218-6201, available 24/7; account number required. | IVR card payments may include additional fee. |
| In person | Utility Customer Service office at 135 W Ellison St, Suite 109. | City lists check, cash or credit card in person. |
| City of Burleson Utility Customer Service, 135 W Ellison St, Suite 109, Burleson, TX 76028. | Mail early; slow payments can create late fee risk. | |
| Drive-up drop box | 100 S Warren St, parking lot west of City Hall. Cash not accepted. | Use check/money order only and avoid if shutoff is urgent. |
| Financial institution bill pay | Contact your bank; City says these payments typically take 5-7 business days to receive. | Not good for urgent due dates or disconnection risk. |
Due Date, Late Fee and Loss-of-Service Timeline
| Stage | Burleson detail | What to do |
|---|---|---|
| Bill issued | Bills are due upon receipt. | Do not wait until the last day if using mail or bank bill pay. |
| Before penalty | Bills should be paid within 20 days of bill date to avoid a penalty. | Pay online/eCheck/card or contact billing before penalty stage. |
| Late fee | A 10% late fee is charged on bills not paid by the due date shown on the statement. | Ask about payment arrangement if you cannot pay in full. |
| Additional time | An additional 10 days are given with late fee before loss of service may occur. | Call 817-426-9601 before waiting past this point. |
| Due date change | City says the due date cannot be changed because it is determined by service address. | Plan payment calendar around the fixed billing route. |
How to Start New Water Service in Burleson
Residential service
Bring a driver’s license or state-issued ID plus a $135 deposit or a letter of credit from your current water/electric provider showing no late pays in the last 12 months.
Email option
If you cannot come in person, Burleson says you can email the completed water service application with ID copy/photo, then call to verify paperwork and complete the process.
| Customer type | Required items | Important note |
|---|---|---|
| Residential | Driver’s license/state ID; $135 deposit or good letter of credit; completed water service application. | Deposit can be paid over the phone with Visa, Mastercard or Discover after paperwork is verified. |
| Commercial | Water service application; commercial water service agreement; W-9; security deposit. | Deposit is based on meter size or two months average billing of similar business, but not lower than $135. |
| Commercial deposit waiver | Good letter of credit from water, electric or gas utility with no late payments in last 12 months. | Confirm acceptance before assuming waiver applies. |
Burleson Water and Sewer Rate Snapshot
Burleson’s rate page separates water base rate, water usage tiers, sewer rates and garbage collection. Always confirm the latest adopted rate sheet before budgeting a new bill.
| Water base rate by meter size | Base rate | What it means |
|---|---|---|
| 5/8 inch or 3/4 inch | $18.01 | Base fee includes no consumption. |
| 1 inch | $25.94 | Larger meter, higher fixed fee. |
| 1-1/2 inch | $48.83 | Commercial or larger service may use bigger meter. |
| 2 inch | $71.96 | Check bill/meter size before estimating. |
| 3 inch | $173.06 | High fixed base cost for large meters. |
| Water usage tier | Rate per thousand gallons | User note |
|---|---|---|
| 0-10,000 gallons | $5.50 | Lowest listed water tier. |
| 10,000-20,000 gallons | $6.65 | Higher usage tier. |
| Over 20,000 gallons | $7.38 | High usage can raise bill quickly. |
| Gas well drilling | $15.62 | Special-use rate listed by City. |
| Sewer item | Rate detail | How it is figured |
|---|---|---|
| Residential sewer | $21.76 base + $6.04 per thousand gallons | Based on winter quarter average. |
| Commercial sewer | $21.76 base + $6.04 per thousand gallons | Based on monthly water usage. |
Burleson Water Bill Higher Than Normal? Check These First
| Check | What Burleson recommends | Why it matters |
|---|---|---|
| Faucets | Make sure inside and outside faucets are not dripping. | Small continuous leaks add up over a billing cycle. |
| Toilet dye test | Put food coloring in the tank, do not flush, and check bowl after about 30 minutes. | Colored water in bowl means toilet leak, a major hidden water waster. |
| Irrigation settings | Check whether more than one sprinkler program is running at the same time. | Overlapping irrigation schedules can spike usage without being obvious. |
| Call support | Call Utility Customer Service at 817-426-9601 if bill still does not make sense. | Customer Service can explain billing, usage and next steps. |
Burleson Lawn Watering Restrictions and Schedule
| Customer / address type | Allowed irrigation days | Key limit |
|---|---|---|
| Residential address ending in even number 0, 2, 4, 6, 8 | Wednesdays and Saturdays | No sprinkler/irrigation watering between 10 AM and 6 PM. |
| Residential address ending in odd number 1, 3, 5, 7, 9 | Thursdays and Sundays | No sprinkler/irrigation watering between 10 AM and 6 PM. |
| Non-residential locations | Tuesdays and Fridays | Includes businesses, apartment complexes, parks, industries and medians. |
| Monday | No-water day | Do not schedule irrigation on Monday. |
| Hand-held or soaker hose | Permitted during restricted hours | The sprinkler/irrigation system prohibition still applies 10 AM-6 PM. |
Water Leaks, Sewer Stops, Hydrants, Valves and After-Hours Emergencies
Burleson’s Water and Wastewater Division handles preventive maintenance, new water taps and meters, water/wastewater mains, fire hydrants, valves, pumps, motors, water delivery, wastewater collection, water breaks, leaks and sewer stops.
During regular business hours
Report water and wastewater concerns through BTX311.
After-hours immediate concern
Call Police Dispatch at 817-426-9904.
| Issue | Best route | Have ready |
|---|---|---|
| Water leak / water break | BTX311 during business hours; 817-426-9904 after hours if urgent. | Exact location, cross street, visible water flow, hazard details. |
| Sewer stop / slow draining public issue | Water & Wastewater through BTX311 or after-hours dispatch if urgent. | Address, affected fixtures, street/manhole observations. |
| Fire hydrant / valve concern | BTX311 or Water & Wastewater division route. | Hydrant/valve location and photo if safe. |
| New tap or meter question | Utility Customer Service or Water & Wastewater depending on billing vs field work. | Property address, service type, account/new service documents. |
What to Say When Calling Burleson Utility Customer Service
| Situation | Say this | Have ready |
|---|---|---|
| Login problem | “I need help setting up my online utility account with my account number and customer ID.” | Updated bill, account number, customer ID, email and service address. |
| Payment not posted | “I made a payment, but my Burleson utility balance has not updated.” | Confirmation number, date, amount, payment method and account number. |
| Water off for nonpayment | “My water is off for nonpayment and I need to confirm accepted payment and reconnection steps.” | Account number, amount due, card payment proof and service address. |
| New residential service | “I need to establish new water service and want to confirm application, ID and deposit/letter of credit requirements.” | ID, application, $135 deposit or qualifying letter of credit. |
| High bill | “I checked faucets, toilet dye test and irrigation settings, but my bill still seems high.” | Bill period, usage, irrigation notes, leak checks and account number. |
| Water/wastewater emergency | “I am reporting an urgent water/wastewater issue at this location.” | Exact address, cross street, water flow/sewer issue, hazard and callback number. |
Burleson Utility Customer Service Map and Drop Box
Utility Customer Service Office
Address: 135 W Ellison St, Suite 109, Burleson, TX 76028.
Phone: 817-426-9601.
Hours: Monday-Friday, 8 AM-5 PM; opens at 9 AM first Tuesday of each month.
| Location | Address | Use note |
|---|---|---|
| Utility Customer Service office | 135 W Ellison St, Suite 109 | In-person payment, new service, billing help and account questions. |
| Drive-up drop box | 100 S Warren St, parking lot west of City Hall | Cash not accepted; avoid for urgent shutoff-risk payments unless Customer Service confirms timing. |
| Water & Wastewater / BTX311 reference | 725 SE John Jones Drive | Water/wastewater concern routing and division location reference. |
Official Burleson Water Department and Utility Links
Utility Customer Service
Billing, payment options, penalties, customer service, new accounts and payment arrangements.
Open Utility Customer ServiceOnline Bill Pay
Quick Pay, sign in/register, account details, multi-account tools, multi-bill pay and e-Billing.
Open Payment PortalPayment Options
Online, phone, bank draft, in-person, mail, drop box and financial institution payment details.
Open Payment OptionsNew Resident Information
Residential and commercial water service setup documents, deposit and letter-of-credit rules.
Open New Service InfoWater Service Application
Online form for address info, applicant info, bank draft and residential service agreement.
Open ApplicationRates
Water base rates, water usage rates, sewer rates, garbage and recycling charges.
Open RatesWater & Wastewater
Water mains, hydrants, valves, pumps, leaks, sewer stops, BTX311 and after-hours emergency reporting.
Open Water & WastewaterUtility Customer Service FAQs
High bills, due dates, online bill viewing, water restrictions and payment questions.
Open FAQsBurleson Water Department Bill Pay, Login and Customer Service FAQs
How do I pay my Burleson water bill online?
Use the official Burleson Municipal Online Payments utility portal. Quick Pay needs your utility account number and does not require login.
What is the Burleson utility billing phone number?
Utility Customer Service is listed at 817-426-9601. The automated phone payment number is 877-218-6201.
What do I need to view my bill online?
For bills generated from April 2024 onward, Burleson says customers need to create a new account using the account number and customer ID from the updated bill.
Is there a fee for credit or debit card payments?
The payment portal states that all credit and debit card transactions have a 3.75% processing fee with a minimum of $2.50. Over-the-phone IVR card payments can also include an IVR fee.
Is eCheck free?
The City payment portal states there is no fee to use eCheck. However, if your water is off for nonpayment, the portal says electronic checks cannot be accepted.
Where do I mail a Burleson utility payment?
Mail payments to City of Burleson Utility Customer Service, 135 W Ellison St, Suite 109, Burleson, TX 76028.
Where is the drive-up drop box?
The drive-up drop box is located at 100 S Warren St, in the parking lot west of City Hall. Cash is not accepted.
When is my bill due?
Bills are due upon receipt and should be paid within 20 days of the bill date to avoid a penalty. An additional 10 days are given with a late fee before loss of service may occur.
Can I change my due date?
No. Burleson says the due date cannot be changed because it is determined by the service address.
What is the late fee?
A 10% late fee is charged on bills not paid by the due date listed on the statement.
What should I check if my bill is high?
Check dripping faucets inside and outside, do a toilet dye test, and review irrigation settings for overlapping programs. If the bill still seems wrong, call Utility Customer Service at 817-426-9601.
How do I start residential water service?
Burleson says residential customers need a driver’s license or state ID, a $135 deposit or qualifying letter of credit, and a completed water service application.
Who do I call for after-hours water emergencies?
For after-hours immediate water or wastewater concerns, call Police Dispatch at 817-426-9904.
What are Burleson watering restrictions?
Burleson limits sprinkler or irrigation-system watering to twice per week and prohibits sprinkler/irrigation watering from 10 AM to 6 PM daily. Even-number residential addresses water Wednesday/Saturday, odd-number addresses water Thursday/Sunday, non-residential locations water Tuesday/Friday, and Monday is a no-water day.
Best Way to Use the Burleson Water Department Page
This page is built for Burleson customers who want direct answers, not filler. Every section above gives the official phone number, portal, payment route, fee rule, rate clue, due-date warning, new-service requirement or next step needed to solve the water bill or service problem.
Editorial note: This independent guide summarizes official City of Burleson utility and water/wastewater resources for easier public use. Payment portal screens, fees, due-date rules, rates, office hours, accepted payment methods, account-login requirements, deposits, watering restrictions and emergency procedures can change. Confirm final details on official burlesontx.com or burlesontx.municipalonlinepayments.com pages before paying, mailing documents, requesting service, relying on rates or making account decisions.