Lufkin Water Department 2026: Services, Divisions & Contact

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Lufkin TX water bill, Click2Gov, City Hall drive-thru, leak reporting, rates and emergency help

City of Lufkin Water Department 2026: Pay Bill, Rates, Leaks & Service Help

Lufkin water customers usually need a direct answer: where to pay the bill, what Click2Gov fees apply, who handles high bills, how to report a leak, what number works after hours, and how the current code treats deposits, late fees, reconnection and water/sewer rates. This guide turns the City of Lufkin’s official Utility Collections, Water Utilities, Water Distribution and rate-code details into one practical page with short steps, phone numbers, fee tables, map links and “what to say” scripts.

💧 Utility help: 936-633-0220 📞 High bill: 936-633-0230 🚨 After-hours water: 936-633-0356 📍 City Hall: 300 E Shepherd Ave 💳 Card fee: $2.99
Quick answer board

Choose the Lufkin Water Task You Actually Need

💳 Pay online Use the official Pay Bills Online page or Click2Gov Utility Billing portal. Online utility card fee is listed as $2.99; eCheck fee is $0.99.
🏢 Pay at City Hall Utility Collections accepts water/sewer payments at City Hall, 300 E Shepherd Ave, Room 126, and through the drive-thru.
📈 High bill / adjustment Contact Water Collections / customer service before the account becomes late or processed for cutoff.
🚨 Leak or no-water emergency Use MyLufkinTX for leak reports, and call 936-633-0356 for urgent water problems after hours or weekends.
Official route: For payments and account help, use Utility Collections Services, Pay Bills Online, and the official Click2Gov Utility Billing portal. For water leaks, use Report a Water Leak or MyLufkinTX. For official rates and fees, use Lufkin Water and Sewer Service code.
Official contacts Pay online In-person, drive-thru and mail High bill / leak adjustment help Leaks and after-hours emergencies Late fee and reconnect rules Deposits Water rates Sewer rates Water and sewer tap fees Tampering and emergency fees Water system and quality Call scripts Map Official links FAQs
Most important warning: The rate code says water/sewer bills are due upon receipt and late fees apply after the listed delinquency window. Always follow the due date printed on your current bill and contact Utility Collections before a cutoff/reconnect fee is added.
Official contacts

City of Lufkin Water Department Contacts That Matter

Need Official detail Use this when…
Utility Collections / billing help 936-633-0220 or 936-633-0291 Bill balance, payment, service/account question, leak-related bill concern, payment options.
High bill / adjustment route 936-633-0230 The Water Department FAQ says to contact Water Collections for high bills or adjustments.
Online payment help 936-633-0315 The Pay Bills Online page says to call if you need online-payment/account help.
After-hours water emergency 936-633-0356 Urgent water problems after hours or on weekends.
City Hall / Utility Collections location 300 East Shepherd Avenue, Lufkin, TX 75901 In-person payment, drive-thru payment, customer account help.
Utility payment room City Hall, Room 126 Paying water/sewer accounts in person.
Water leak online report Report a Problem / MyLufkinTX Reporting non-life-threatening water leaks, location-specific concerns or water quality concerns online.
City Hall general contact 300 E Shepherd Ave; City main numbers vary by department You need general city routing rather than a water account task.
Routing tip: Use billing numbers for account/payment/high bill tasks. Use the after-hours water number for urgent water distribution problems. Use MyLufkinTX when you can safely submit a location, photo and request details online.
At a glance

Lufkin Water Bill and Service Quick Facts

☎️ Utility help 936-633-0220 Billing / service
🚨 After-hours 936-633-0356 Urgent water issue
📍 City Hall 300 E Shepherd Room 126 / drive-thru
💳 Online card fee $2.99 Utilities transaction
🏠 Deposit $75+ Varies by area/type
Fee shortcut: For online utilities, the City lists $2.99 for debit/credit card transactions and $0.99 for eCheck transactions. If you want to avoid online fees, compare City Hall payment, drive-thru, mail or other official options.
Online payment

How to Pay a City of Lufkin Water Bill Online

Use the official Pay Bills Online page or Click2Gov portal to view and pay the account. The City says customers must create an account to pay online.

1

Open the official Lufkin payment page

Start from City of Lufkin Pay Bills Online, not a third-party bill-pay ad.

2

Use the Click2Gov utility portal

Go to the official Click2Gov Utility Billing portal to view account information, bills, consumption and payment history.

3

Create or access your account

The City’s online payment page says customers must create an account to pay online. Keep your utility account number and service address ready.

4

Choose card or eCheck

For utilities, the City lists a $2.99 fee for debit/credit card payments and $0.99 for eCheck payments.

5

Save payment proof

Save confirmation number, payment amount, date, account number and payment method until Click2Gov and the next bill reflect the payment correctly.

Payment safety: Third-party bill-pay sites may not post the same way as the City portal. Start from cityoflufkin.com or Click2Gov when paying a City utility account.
Payment options

Lufkin In-Person, Drive-Thru and Other Utility Payment Options

Payment route Official detail Best use / warning
Online payment Click2Gov utility portal through Pay Bills Online. Fast payment and account access; check fees first.
In person City Hall, 300 East Shepherd Avenue, Room 126. Useful for account questions, payment concerns or documents.
Drive-thru Utility Collections page references City Hall drive-thru payment. Useful when you want to pay without going inside.
Mail Utility Collections page references payment by mail. Allow mailing time; use current bill/account number.
Electronic funds / draft option Utility Collections page references electronic fund payment options. Ask Utility Collections how to set it up and when it begins.
Customer service help 936-633-0220 or 936-633-0291. Use before a bill becomes late, high or confusing.
Drive-thru tip: If a payment is close to cutoff or late-fee timing, ask Utility Collections how the payment will post before choosing mail or a delayed method.
High bill help

Lufkin High Water Bill, Leak or Adjustment: What to Do First

If the bill suddenly rises, do not only look at the dollar amount. Check usage, meter timing, leaks, irrigation, toilets and sewer billing rules before assuming the rate is wrong.

Problem Use this route What to prepare
Substantial increase in monthly bill 936-633-0220 or 936-633-0291 Account number, bill month, usage, any repair receipts or leak evidence.
High bill or adjustment question 936-633-0230 Amount due, prior bill comparison, meter read if available.
Visible water leak Report a Water Leak / MyLufkinTX Exact location, photo/video if safe, nearest address or cross street.
Urgent leak after hours/weekend 936-633-0356 Location, whether water is in street, property damage risk, callback number.
Possible sewer billing issue Utility Collections Winter-month usage, account type and actual water consumption.
High-bill checklist: Check toilets, outside spigots, irrigation valves, water softener cycles, under-house/slab signs, meter movement when all water is off, and recent guests or filling/pool use.
Leaks and emergencies

Report a Lufkin Water Leak or After-Hours Water Problem

Lufkin gives users both online reporting and an after-hours emergency number. Use the online form for reportable location-based problems; use the phone number for urgent water issues.

1

For normal leak reporting, use the City report page

Open Report a Problem and select Report a Water Leak.

2

Use MyLufkinTX when you need location/photo tracking

Use the official MyLufkinTX request portal for service requests, photos, location details and tracking.

3

Call for urgent water problems after hours or weekends

The Water Distribution page says urgent water problems after hours or on weekends should be reported at 936-633-0356.

Emergency rule: If there is immediate danger to life, health or safety, call emergency services first. For utility-specific water problems, use the Water Distribution emergency route.
Late fee and reconnect

Lufkin Late Fee, Reconnection and Emergency Service Call Rules

Lufkin’s water/sewer fee schedule lists payment timing, late fees, reconnection fees and after-hours charges. Always confirm the exact balance and cutoff status with Utility Collections because the current bill may include multiple charges.

Rule / fee Listed detail What to do
Due status Water and sewer bills are due upon receipt. Do not wait for a second notice if the bill arrived.
Late fee 10% added if not paid within 20 days after billing date. Pay before the delinquency window or call before late fee posts.
Reconnect during regular hours $30 during regular work hours, listed as 8:00 a.m. to 4:50 p.m. in fee schedule. Ask Utility Collections for total balance including reconnect fee.
Reconnect after normal hours $50 after normal working hours. Avoid after-hours reconnect cost by paying early.
Age 65+ reconnect $10 regular; $15 added after 5 p.m. for qualifying account holders age 65+. Ask what proof of age is required.
Emergency service call after 5 p.m. $20 per emergency service call after 5 p.m. Use emergency route when truly needed, but know there may be a fee.
Cutoff prevention: If your account is already processed for cutoff, a fee can be added even if you are trying to pay. Call Utility Collections and ask for the exact restore/prevent-disconnect amount.
Deposits

Lufkin Water Service Deposits

Lufkin’s code lists deposit categories by area and account type. Confirm your exact deposit with Utility Collections before starting or changing service.

Account type Inside city Outside city Burke area
Residential $75 $85 $135
Multi-unit / hotel / motel $10 $20 $30
Commercial $75 $85 $135
Refund note: Lufkin’s code says a $75 deposit for service is refundable after 12 months of good payment history or when service is finalized. Ask Utility Collections how that applies to your account type and service area.
Water rates

Lufkin Water Rates: Residential, Commercial, Irrigation and Burke Area

Lufkin’s rate schedule is based on gallons and whether the customer is inside city limits, outside city limits or in the Burke Water Service Area. These rates are listed as effective with bills rendered on and after October 1, 2022, with later ordinances updating fee sections.

Residential Water Rates

Service area First 2,000 gallons Next 8,000 gallons Above 10,000 gallons
Inside city limits $14.64 minimum $3.75 per 1,000 $4.34 per 1,000
Outside city limits $21.95 minimum $5.63 per 1,000 $6.51 per 1,000
Burke Water Service Area $24.88 minimum $6.41 per 1,000 $7.37 per 1,000

Commercial Water Rates

Service area First 2,000 gallons Next usage block Above high-use threshold
Inside city limits $14.64 minimum $3.75 per 1,000 for next 48,000 gallons $4.34 per 1,000 above 50,000 gallons
Outside city limits $21.95 minimum $5.63 per 1,000 for next 48,000 gallons $6.51 per 1,000 above 50,000 gallons
Burke Water Service Area $24.88 minimum $6.41 per 1,000 for next 48,000 gallons $7.37 per 1,000 above 50,000 gallons

Industrial and Wholesale Quick Rows

Account type Minimum / first block Above first block Note
Industrial inside city $346.29 first 2,000 gallons $2.45 per 1,000 Industrial customers are defined in the code as using 50 million gallons or more annually.
Industrial outside city $519.42 first 2,000 gallons $3.75 per 1,000 Confirm service area before calculating.
Wholesale water $12.40 first 2,000 gallons $2.15 per 1,000 Subsequent rates may be set by contract.
Untreated wholesale water $12.40 first 2,000 gallons $1.30 per 1,000 Contract terms can affect bulk customers.
Bill-control tip: For residential accounts, the first big jump usually comes after 10,000 gallons. If your usage crosses that line, check irrigation, toilets and hidden leaks before the next cycle.
Sewer rates

Lufkin Sewer Rates and Winter Average Rule

Residential sewer billing is not always the same as current-month water use. Lufkin’s code says residential sewer customers are charged based on winter billing months’ average water consumption, using December, January and February.

Sewer item Listed detail Why users care
Winter average months December, January and February. Winter use can affect residential sewer billing.
No established winter average Billed on actual water consumption or 20,000 gallons, whichever is less, until winter average is established. Newer accounts may bill differently until average exists.
Residential maximum Residential sewer billing maximum is 20,000 gallons per month. Helps explain cap behavior.
Residential / multi-unit minimum $13.23 minimum monthly charge includes 2,000 gallons. Base sewer charge before added usage.
Residential / multi-unit excess $4.28 per 1,000 gallons above 2,000. Main residential sewer volume charge.
Residential max bill $90.27 maximum monthly billing at 20,000 gallon consumption. Useful for high sewer bill questions.
Commercial sewer minimum $13.23 minimum monthly charge includes 2,000 gallons. Commercial base charge.
General commercial excess $4.74 per 1,000 gallons above 2,000. Commercial volume charge.
Restaurant / cafe excess $9.34 per 1,000 gallons above 2,000. Food-service sewer charges can be higher.
Outside city limits Outside city rate can be two times inside city; outside ETJ can be two and one-half times inside city. Service location strongly affects bill.
Winter-average tip: Avoid leaks, unnecessary outdoor water use and running toilets during December, January and February. Those months can affect sewer billing for residential accounts.
Tap fees

Lufkin Water and Sewer Tap Fees for New or Additional Service

Lufkin’s code says new/additional tap fees are payable to the city inspection services department, and all fees must be verified through the engineering department at City Hall before payment is made.

Water Tap Fee Quick Table

Water tap size Inside city: meter only Inside city: meter + tap Outside city: meter only Outside city: meter + tap
3/4″ $350 $845 $525 $1,300
1″ $520 $1,080 $780 $1,620
2″ $1,300 $3,200 $2,000 $4,800
6″ tap only Customer furnishes/installs meter, vault and backflow $3,640 inside city Customer furnishes/installs meter, vault and backflow $5,460 outside city

Sewer Tap and Work Notes

Sewer / tap item Listed amount or rule What to confirm
4″ sewer service tap $350 + bore Whether bore is required and current inspection requirements.
6″ sewer tap with manhole and tap $1,606 Whether new manhole, existing manhole or road bore applies.
6″ tap into existing manhole $600 Inspection and tie-in requirements.
6″ tap with road bore $998 Road-bore scope and timing.
Video locate existing sewer service $350 Whether needed before construction or repair.
Lead time City requires 10 working days from payment for new tap placement. Schedule, line extension needs and project priority.
Contractor warning: Do not quote a customer from an old screenshot. Lufkin’s code says fees must be verified through engineering at City Hall before payment is made.
Other fees

Lufkin Tampering, Cutoff and Emergency Service Fees

These charges are important because trying to self-restore or tamper with service can make a billing problem more expensive.

Fee / violation Listed amount Why it matters
Tampering fee — first occurrence $50 Do not turn service back on yourself or tamper with equipment.
Repeated violations / plug main line $250 Repeated violations can escalate beyond a normal reconnect fee.
Meter removal due to nonpayment $10 per occurrence plus current $30 service charge Nonpayment cutoff can add more than one charge.
Sewer use variance $100 Applies to variance route listed in code.
Public sewer discharge permit application $170 Commercial/industrial discharge context.
Facility inspection $125 Applies to public sewer discharge-related inspection.
Noncompliance investigation $100 Can apply to discharge noncompliance investigation.
Laboratory testing Based on actual cost Cost depends on required test and current lab pricing.
Do not self-restore: If water is disconnected, contact Utility Collections and pay/resolve the account. Tampering can add fees and delay proper restoration.
Water system and quality

Lufkin Water Utilities, Distribution and Water Quality

The City’s Water Utilities pages explain that Lufkin’s system includes Utility Collections, Water Production, Water Distribution and Water/Sewer Utilities functions. Use the official water quality report for drinking-water testing and source-water details.

Need Official route Why users care
Water leak or water quality concern Water Utilities / MyLufkinTX online reporting Submit location-based problems quickly with details.
Urgent water problem after hours/weekend 936-633-0356 Use for urgent Water Distribution issue.
Water quality report Official Water Quality Report PDF Use for official drinking-water details and source information.
Lead/water testing concern Official water quality report contact instructions Report lists City contact route for lead/water testing questions.
Backflow reporting Official Backflow Electronic Reporting System Commercial/backflow compliance route.
Water quality route: Use the official Lufkin Water Quality Report for current drinking-water information. For service issues, use Water Distribution and Water Utilities.
Call scripts

What to Say When Calling Lufkin Utility Collections or Water Distribution

Situation Call / use Say this
Bill or payment question 936-633-0220 or 936-633-0291 “I need help with my City of Lufkin utility account. My account number is [number].”
Click2Gov problem 936-633-0315 “I am having trouble creating/accessing my Click2Gov account or confirming an online payment.”
High bill / adjustment 936-633-0230 “My bill increased from [old amount] to [new amount]. I want to review usage and ask whether an adjustment process applies.”
Visible leak during normal conditions Report a Water Leak / MyLufkinTX “Leak at [address/cross street]. Water is [flowing/seeping/bubbling]. Photo attached.”
Urgent water problem after hours 936-633-0356 “I’m reporting an urgent water problem after hours at [location].”
Reconnect after nonpayment Utility Collections “My account was processed for cutoff/disconnection. What total balance and fees must be paid for reconnect?”
New water/sewer tap Engineering / Inspection Services through City Hall “I need to verify the current tap fee and lead time for [size/type] service at [address].”
Best call prep: Keep account number, service address, bill date, amount due, prior bill, payment confirmation, leak photos, meter location, property/tap size and callback number ready.
Map

Lufkin City Hall / Utility Collections Map and Visit Checklist

Utility Collections payment details point customers to City Hall at 300 East Shepherd Avenue, Lufkin, TX 75901. Use this location for in-person water/sewer account payment and utility account support.

City of Lufkin City Hall / Utility Collections

Use this map for in-person payments, drive-thru location reference and Utility Collections help.

Open Directions Call Utility Collections
Visit checklist: Bring account number, payment method, bill, prior payment confirmation, leak/high-bill documents, ID if requested and any cutoff or door notice.
FAQs

City of Lufkin Water Department Bill Pay, Rates, Leak and Service FAQs

What is the City of Lufkin water bill phone number?

For Utility Collections and customer service, official City snippets list 936-633-0220 and 936-633-0291. For high bill or adjustment questions, the Water Department FAQ points users to Water Collections at 936-633-0230.

How do I pay my Lufkin water bill online?

Use the official City of Lufkin Pay Bills Online page or the Click2Gov Utility Billing portal. The City says customers must create an account to pay online.

What are Lufkin online utility payment fees?

The official Pay Bills Online page lists a $2.99 fee per debit/credit card utility transaction and $0.99 per eCheck transaction.

Where can I pay a Lufkin water bill in person?

The Utility Collections page says water and sewer accounts can be paid at City Hall, 300 East Shepherd Avenue, Room 126, and through the City Hall drive-thru.

Who do I call for a high Lufkin water bill?

Contact Utility Collections/customer service at 936-633-0220 or 936-633-0291. The Water Department FAQ also says to reach Water Collections at 936-633-0230 for high bills or adjustments.

What is the Lufkin after-hours water emergency number?

The Water Distribution page says urgent water problems after hours or on weekends should be reported at 936-633-0356.

Can I report a Lufkin water leak online?

Yes. Use the City’s Report a Problem page and select Report a Water Leak, or use the official MyLufkinTX request portal.

What is the Lufkin water service deposit?

Lufkin’s code lists residential deposits of $75 inside city, $85 outside city and $135 in the Burke area. Confirm the exact deposit with Utility Collections for your account type and service area.

When is a Lufkin water bill late?

The fee schedule says city water bills are due upon receipt and delinquent 20 days after the billing date, with a 10% late fee added if not paid within that 20-day period.

What is the Lufkin reconnect fee?

The fee schedule lists $30 for reconnection during regular work hours and $50 after normal working hours. A reduced reconnect charge is listed for qualifying account holders age 65 and older.

What are Lufkin residential water rates inside city limits?

The code lists inside-city residential rates as $14.64 minimum for the first 2,000 gallons, $3.75 per 1,000 for the next 8,000 gallons, and $4.34 per 1,000 above 10,000 gallons.

How is Lufkin residential sewer billed?

Residential sewer customers are charged based on winter billing months’ average water consumption. The code defines the winter months as December, January and February and caps residential sewer billing at 20,000 gallons per month.

Does Lufkin charge for tampering with water service?

Yes. The code lists a $50 tampering fee for the first occurrence, plus other possible charges for repeated violations or meter removal related to nonpayment.

Final takeaway

Best Way to Handle a City of Lufkin Water Department Task

Use this route: Online payment → City Pay Bills Online / Click2Gov. In-person payment → City Hall, 300 E Shepherd Ave, Room 126 or drive-thru. Billing/account/high bill → 936-633-0220, 936-633-0291 or high-bill route 936-633-0230. Urgent water issue after hours/weekend → 936-633-0356. Leak report → Report a Problem / MyLufkinTX. Rates/fees → official Lufkin Water and Sewer Service code.

The fastest way to avoid extra fees is to separate account tasks from field emergencies. Utility Collections handles bills, payments, deposits, late fees, reconnects and high-bill questions. Water Distribution handles urgent water service problems, leaks and after-hours response.

Editorial note: This independent guide summarizes official City of Lufkin water, sewer, utility billing, rate-code and water-reporting resources for easier public use. Phone numbers, payment fees, account rules, deposit amounts, late-fee timing, reconnect fees, water/sewer rates, tap fees, online portal features and emergency procedures can change. Confirm final details directly on official cityoflufkin.com, Click2Gov and eCode360 pages before paying, starting service, requesting adjustment, reporting a leak, reconnecting service or quoting tap work.

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