City of Fairmont Water Department 2026: Pay Bill, Start Service & Fix Account Issues
Fairmont water customers now have a few details that matter before they pay or apply: online bills moved to SpryPoint, old PSN users must re-register with the new account number, new service needs advance notice and deposits, phone payments use a separate automated number, and the drop box is at 109 Merchant Street—not City Hall. This guide puts the official City of Fairmont water and utility billing actions into one scan-friendly page so you can pay, start service, cancel service, track usage or call the correct office without guessing.
What Do You Need From Fairmont Water / Utility Billing?
Fairmont Water and Utility Billing Contacts That Matter
| Need | Official detail | Use this when… |
|---|---|---|
| Utility Billing Customer Service | 304-366-6213 | Bill questions, account concerns, deposits, new service, payment issues. |
| Billing office | 109 Merchant Street, Fairmont, WV 26554 | Visiting customer service or using the official drop box. |
| Mailing address | P.O. Box 1428, Fairmont, WV 26555-1428 | Mailing forms, ACH paperwork or service cancellation requests. |
| Fax | 304-366-6232 | Faxing cancellation / service forms where allowed. |
| Hours | Monday-Friday, 8:30 AM-4:30 PM | Calling or visiting the Customer Service Center. |
| General utilities | 304-366-6231 | Utility department, water/sewer/stormwater operational questions. |
| Utility Manager | 304-366-6231, Ext. 224 | Higher-level utility department contact is needed. |
How to Pay a Fairmont WV Water Bill Online With SpryPoint
Open the official payment page first
Start from the city’s Pay City Service Bill page, then use the official SpryPoint payment link.
Register again if you used PSN before
The city says customers who previously used PSN must re-register with the new account number. On the sign-up page, use the link that helps locate the new account number.
Choose credit/debit card or electronic check
The city lists online payment by credit card, debit card or electronic check through the SpryPoint utility portal.
Save confirmation
Keep the confirmation number, account number, amount, date and payment method until the account shows payment posted.
Fairmont Water Bill Payment Options: Online, Phone, Mail, ACH and Drop Box
| Payment method | Official detail | Best for |
|---|---|---|
| Online | SpryPoint portal through utilities.fairmontwv.gov. | Fast online payment and account setup. |
| Phone | Call 1-877-885-7968 for credit/debit card or electronic check payment. | Users who prefer automated phone payment. |
| City of Fairmont Water Board, Lock Box, PO Box 182304, Columbus, OH 43218-2304. | Check payments when time is not urgent. | |
| ACH auto payment | Complete ACH sign-up form, attach a voided check, and mail to Customer Service Center – ACH, PO Box 1428, Fairmont, WV 26555-1428. | Customers who want monthly automatic deduction. |
| Drop box | Drop box is at 109 Merchant Street, in front of the Customer Service Center building. | After-hours check or money order payment. |
| Do not use | The city says the City Hall drop box should not be used for utility payments. | Avoiding delayed or misrouted payment. |
How to Start New City Water / Utility Service in Fairmont WV
The city’s new-service page is clear: any customer seeking city services must complete the City Service Application. The online system is intended for starting services with notice of 5 days or more.
What new customers need
City Service Application, federal/state photo ID or driver’s license, correct service address, start date and security deposit.
Best timing
Apply at least 5 days before service is needed. Incomplete information can cause the city to deny or delay the application.
Open the City Service Application route
Use the official New City Service Customers page to access the application details.
Attach required ID
The city requires a copy of a federal or state issued picture identification or driver’s license.
Pay the required security deposit before service starts
The city must receive security deposits in advance before establishing city services.
Fairmont WV New Service Deposits and Return Rules
| Deposit item | Official detail | Practical note |
|---|---|---|
| Inside city limits | $50 water utility deposit plus $20 garbage service deposit. | Ask Customer Service if you are unsure whether the address is inside city limits. |
| Outside city limits | $50 deposit listed by the city. | Confirm service location status before paying. |
| Payment methods | New customer deposit can be submitted by credit card, debit card or check through the application instructions. | Submit deposit with the application so setup is not delayed. |
| Deposit return | Deposit plus interest is returned after 12 months of excellent payment history. | All bills must be paid by the due date each month. |
| Final bill | If account is finalized and balance remains, deposit plus interest is applied to the final bill. | Keep mailing address updated for any remaining refund. |
How to Cancel or Terminate Fairmont City Utility Service
The city says current utility customers must terminate or cancel service in writing. Written notification is important because it is considered proof if there is a dispute.
Do not assume the next owner or tenant takes over
The city warns that you continue to be financially responsible for usage until written notification is received.
Use the official cancellation route
Start from the Cancelling City Services page and follow the form instructions.
Send cancellation proof
The city lists fax to 304-366-6232 or mail to City of Fairmont Water Department, Customer Service – Turn On/Off, P.O. Box 1428, Fairmont, WV 26555-1428.
Track Fairmont Water Usage With the Sensus Customer Portal
The Customer Service Center page links to a Sensus Customer Portal for tracking water usage in real time. This can help customers notice unusual usage before a high bill becomes harder to explain.
Create a usage-tracking account
Use the Sensus Customer Portal link from the official Customer Service Center page.
Check usage after repairs, vacations or winter weather
Look for overnight usage, constant usage, spikes after repairs, or usage while nobody is home.
Use data before calling
If you call Customer Service about a high bill, having usage dates and patterns helps staff understand your concern faster.
What the City of Fairmont Utility Department Covers
The City of Fairmont Utility manages water, sewer and stormwater systems through multiple operating departments, including Administration, Engineering, Field Services, Meter / Customer Service, Storm Water Utility, Wastewater Treatment and Water Filtration.
| Department area | What it means for users | Where to start |
|---|---|---|
| Meter / Customer Service | Meters, billing handoff, account help and customer questions. | Customer Service Center at 304-366-6213. |
| Field Services | Water and sewer field service calls, work orders and maintenance response. | Utilities / Field Services route at 304-366-6231. |
| Water Filtration | Drinking water treatment and water quality operations. | Utilities page / Water Filtration resources. |
| Stormwater | Stormwater pollution prevention and related utility work. | Stormwater utility resources. |
| Wastewater | Wastewater treatment, sewer operations and related programs. | Wastewater / utilities resources. |
Fairmont Field Services: Water Lines, Hydrants and Service Calls
The Field Services page says Fairmont has crews responsible for maintaining more than 290 miles of water lines and more than 800 fire hydrants in the utility landscape. Field Services also fields incoming service calls and maintains work-order records.
Call for field-type concerns
Water line issue, hydrant concern, possible outside leak, sewer problem or service-call follow-up.
Prepare before reporting
Exact location, cross street, visible water/sewer issue, photo if safe, and whether traffic or property damage is involved.
Before Calling Fairmont Utility Billing: 60-Second Checklist
| Have ready | Why it matters |
|---|---|
| Customer account number | Required for phone payment and useful for billing/account lookup. |
| New account number | Needed if re-registering in SpryPoint after the move away from PSN. |
| Service address | Helps staff locate the account, meter or field issue. |
| Payment confirmation | Useful if payment has not posted or is being traced. |
| Photo ID | Required for new city service applications. |
| Deposit method | New services require security deposit before service is established. |
| Written cancellation proof | Needed when terminating service so responsibility ends properly. |
Fairmont Utility Billing Office Map and Visit Checklist
Use this map for the Utility Billing Customer Service Center at 109 Merchant Street. The city says the City Hall drop box should not be used for utility payments, so use the billing office route for water/utility payment drop-off.
City of Fairmont Customer Service Center
Address: 109 Merchant Street, Fairmont, WV 26554
Phone: 304-366-6213
Hours: Monday-Friday, 8:30 AM-4:30 PM
Fairmont SpryPoint Bill Pay and Water Account Video Resource
A verified official direct YouTube embed ID is not listed here, so this section uses a safe resource card instead of a broken video iframe. It points users to the official SpryPoint and city pages where the payment system details are maintained.
Visual Help for Online Bill Pay and Account Registration
Use video-style resources only for general understanding. Final payment, account number, registration and deposit rules should come from the City of Fairmont pages.
Start With Official SpryPoint and City Instructions
Re-register old PSN accounts, verify the new account number, then use the official portal for payment.
https://www.youtube-nocookie.com/embed/VIDEO_ID. Do not use YouTube search-list iframe embeds.
Official City of Fairmont Water and Utility Links Used in This Guide
Pay City Service Bill
SpryPoint online payment, phone payment, mail payment, ACH and drop box instructions.
Open Pay PageSpryPoint Utility Portal
Official City of Fairmont online utility payment portal.
Open PortalCustomer Service Center
Billing office address, phone, fax, hours and usage-tracking link.
Open Customer ServiceNew City Service
Application, 5-day notice, photo ID and security deposit details.
Open New ServiceUtility Department
Water, sewer, stormwater, meter/customer service and utility management details.
Open Utility AboutField Services
Water line, hydrant, sewer field service and work order information.
Open Field ServicesUtilities Contact
Utilities phone, Utility Manager and department contact route.
Open UtilitiesCity of Fairmont Water Department FAQs
What is the City of Fairmont water bill phone number?
For water and utility billing questions, call the Customer Service Center at 304-366-6213.
Where is the Fairmont Utility Billing Customer Service Center?
The office is at 109 Merchant Street, Fairmont, WV 26554.
What are Fairmont Utility Billing hours?
The listed hours are Monday through Friday, 8:30 AM to 4:30 PM.
How do I pay a Fairmont WV water bill online?
Use the official City of Fairmont SpryPoint utility portal linked from the city’s Pay City Service Bill page. If you used PSN before, re-register with the new account number.
Can I pay a Fairmont water bill by phone?
Yes. Call 1-877-885-7968 to pay by credit card, debit card or electronic check. Have the customer account number from your utility bill ready.
Where do I mail a Fairmont water bill payment?
Mail payment to City of Fairmont Water Board, Lock Box, PO Box 182304, Columbus, OH 43218-2304.
Where is the Fairmont water bill drop box?
The city lists the drop box at the Customer Service Center, 109 Merchant Street. The City Hall drop box should not be used for utility payments.
How do I start new city service in Fairmont?
Complete the City Service Application with at least 5 days notice, provide a federal or state photo ID / driver’s license, and pay the required security deposit before service is established.
What is the Fairmont new service deposit?
The city lists a $50 water utility deposit plus $20 garbage deposit for service inside city limits, and a $50 deposit for service outside city limits. Confirm current requirements with Customer Service.
How do I cancel City of Fairmont utility service?
Cancel in writing using the official cancellation route. The city says customers remain financially responsible for usage until written notice is received.
Best Way to Handle a Fairmont Water Department Task
The fastest path is choosing the correct Fairmont utility route before you act. Use Customer Service for bills and deposits, SpryPoint for online payments, the written form route for cancellations, and Field Services / Utilities when the issue is a water line, hydrant, sewer or field-service concern.
Editorial note: This independent guide summarizes official City of Fairmont water and utility billing resources for easier public use. Payment portals, deposits, mailing addresses, phone numbers, office hours, ACH forms, cancellation rules, field-service contacts and utility procedures can change. Confirm final details directly on the official City of Fairmont website or SpryPoint portal before paying, applying, cancelling service or making repair decisions.