Independent Utility Guide: WaterDepartmentGuide.org is an independent informational resource and is not operated by, affiliated with, or endorsed by the City of Callaway, Florida.
Utility deposits, account charges and activation procedures can change. Confirm the amount due with Callaway Utility Billing at (850) 871-6000, then press 1 for Utility Billing before making a time-sensitive trip.
Callaway Water Department 2026: New Service & Application
Callaway, Florida • water, sewer & utility setup
Starting Callaway Water Service? Plan for a $250 House Deposit + Current $40 Account Charge
To establish regular residential utility service with the City of Callaway, the City’s current instructions tell customers to provide valid photo identification, proof of their right to occupy or own the property, and the applicable utility deposit.
The currently published deposit is $250 for a house, $100 for irrigation service, and $250 for sewer-only service. The City’s newer utility guidance also lists a $40 non-refundable account charge.
Same-day connections are offered—but not guaranteed—for qualifying requests handled between 8:00 a.m. and 3:00 p.m. Monday through Friday, excluding holidays.
Start here
Callaway Water New-Service Quick Facts
One linked Callaway application packet still contains an older $10 account-fee figure. However, the City’s current “How to Open an Account” page and its utility billing information revised October 1, 2025 both state a $40 non-refundable account charge. This guide therefore uses $40. Confirm the amount with Utility Billing before paying.
Choose your service
Which Callaway Utility Setup Do You Need?
House Water / Sewer
Standard residential setup with the currently published $250 deposit plus the applicable non-refundable account charge.
Start residential setupIrrigation Meter
The City’s current account-opening page lists a $100 irrigation deposit. Additional physical meter or service work may have separate costs.
Confirm irrigation setupSewer-Only Account
Current published deposit: $250. Confirm whether the property already has the necessary physical connection.
Ask Utility BillingBusiness Account
Callaway provides a separate New Commercial Service Application. Commercial deposits can differ according to the service and meter configuration.
Commercial ApplicationTemporary Utility Service
Owners, management companies or authorized representatives can request qualifying temporary service for up to seven days.
Temporary service rulesTransfer Existing Service
Callaway’s Utility Billing page provides a separate Transfer Service Application for customers relocating within the service area.
Transfer FormsPrimary task
How to Start Callaway Water Service
City of Callaway Utility Billing
6601 East Highway 22, Callaway, FL 32404
Phone: (850) 871-6000 • Press 1
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1
Confirm the City of Callaway serves the address
Do this before paying a deposit, especially if the property is near city limits or has unusual water/sewer arrangements.
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2
Determine the service type
Identify whether you need ordinary house service, irrigation, sewer-only, commercial, temporary or a transfer of an existing account.
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3
Complete the correct application
Callaway provides a New Customer Service Application for residential accounts and a separate commercial form.
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4
Prepare valid photo identification
The City accepts qualifying photo ID such as a driver’s/state ID, military ID or passport.
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5
Provide proof of occupancy or ownership
Use a signed lease, proof of purchase, qualifying sales agreement or realtor-related documentation accepted by the City.
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6
Clear old Callaway utility balances
The City’s application packet says an applicant with a past-due balance from prior City utility service must pay that balance before a new account can be processed.
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7
Pay the deposit and current account charge
For standard house service, budget at least the currently published $250 deposit plus the newer $40 non-refundable account charge unless Utility Billing gives you a different amount.
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8
Confirm the service-start date
If you need water the same business day, complete the process as early as possible and verify that a work order has actually been issued.
Avoid application delays
What to Bring for a Callaway Water Application
Valid Photo ID
Driver’s license, state-issued ID, military ID, passport or another qualifying photo identification.
Signed Lease
Renters should provide a signed lease agreement that supports their right to establish service at the property.
Proof of Purchase
Property owners can use appropriate purchase documentation or other proof accepted by Utility Billing.
Sales / Realtor Documentation
The City’s current instructions also identify qualifying sales or realtor documentation as possible supporting proof.
Service Application
Complete all requested account, address, contact and service-start information.
Deposit + Account Charge
Bring enough to cover the applicable deposit plus the current non-refundable account charge.
Before submitting, verify all 8 items
Upfront costs
Callaway Water Deposit & Account Fees
| Service Type | Published Deposit | Separate Account Charge |
|---|---|---|
| House | $250 | $40* |
| Irrigation | $100 | Confirm with City |
| Sewer only | $250 | $40* |
*The current account page and utility billing sheet revised 10/1/2025 list a $40 non-refundable account charge. A separately linked older application packet still displays $10, so confirm before paying.
A linked Callaway new-customer application packet lists a $100 active-duty military deposit with military identification and PCS orders. Because the newer general utility information does not repeat this exception, ask Utility Billing whether it remains available before relying on it.
Your refundable money
When Does Callaway Refund a Water Deposit?
Callaway’s published utility policy says a customer’s deposit can be refunded at the end of the first two-year period in which the customer has had no past-due penalties.
If You Close the Account
If the deposit has not already been refunded, the City applies it first to outstanding charges. Any remaining credit is refunded after final billing.
If You Move Within Callaway
The published policy allows a deposit to be transferred to another City service address when the previous account is brought current and applicable transfer conditions are satisfied.
Utility policy says refund checks are mailed to the last known address on file. Update your forwarding address when closing or transferring service.
Turn-on timing
Can Callaway Water Be Connected the Same Day?
The City’s current “How to Open an Account” page says same-day connections are offered, but not guaranteed, for requests handled between 8:00 a.m. and 3:00 p.m. Monday through Friday, excluding holidays.
Increase the chance of timely activation
- Apply early. Do not arrive close to the 3:00 p.m. cutoff if water is needed that day.
- Bring every document. Incomplete applications cannot move forward normally.
- Pay the required deposit and account charge.
- Ask whether the account is fully created.
- Ask whether a field work order has been issued.
- Verify whether the technician will turn the meter on or only unlock it.
Callaway warns that if the technician turns on the meter and discovers water running at the premises, the technician will turn it back off but leave it unlocked. If another technician trip is later required to turn the meter on, the City currently lists a $10 service/reconnection charge.
Application choice
“Unlock Meter Only” vs. “Turn On Meter”
The Callaway utility-service application asks customers to choose between Unlock Meter Only and Turn On Meter.
Unlock Meter Only
The utility leaves the meter accessible for the authorized customer-side action permitted by the City’s process.
Useful when:- You want to inspect plumbing first
- Property has been vacant
- You are concerned a fixture may be open
- Repairs were recently performed
Turn On Meter
The City technician attempts to activate the water during the service call.
Before choosing:- Close all faucets
- Check toilets
- Inspect exposed plumbing
- Make sure no appliance line is open
If you do not know the plumbing condition, ask Utility Billing which activation option is safest for the property.
Short-term account
Callaway Temporary Water Service
Callaway allows temporary utility service for qualifying vacant properties for up to 7 days.
Common qualifying purposes
The City says the temporary-service fee includes up to 1,000 gallons of water and sewer usage plus one collection day of solid waste for qualifying residential dwellings inside city limits.
A valid applicant photo ID is also required. Callaway says temporary-service documents may be handled in person, by mail or by email under its current instructions.
Physical utility connection
New Construction Water Connection in Callaway
Opening a customer account does not by itself create a new physical water connection for a newly developed property.
Utility Billing
Handles account establishment, meter billing, deposits and payment questions.
Phone: (850) 871-6000
Water / Sewer Division
Handles water-distribution infrastructure and utility-system operations.
Phone: (850) 871-1033
Callaway’s Water / Sewer Division publishes Utility Design Standards and Utility Design Drawings. Verify the current versions before designing or installing new water-related infrastructure.
After setup
Your First Callaway Utility Bill
The City’s utility disclosures tell customers to expect monthly billing and to contact Utility Billing if a bill does not arrive.
Callaway’s payment rules state that failure to receive a bill does not excuse penalties. Keep your contact and mailing information current.
Monthly costs
Callaway Water & Sewer Rates After Setup
Current monthly base charge independent of usage.
Current monthly base charge independent of usage.
Per 1,000 gallons under the current published inside-city consumption rate.
Per 1,000 gallons under current published guidance.
The Utility Billing Department says monthly bills can include water, sewer, stormwater and bulk-item / yard-debris charges, depending on the property and services.
Pay the account
How to Pay a Callaway Water Bill
City Hall
Pay in person Monday through Friday, 8:00 a.m. to 5:00 p.m.
Online
Callaway provides an online utility-bill payment option through the City’s website.
Online Bill PayCity of Callaway
6601 East Highway 22
Callaway, FL 32404
Drop Box
Drop boxes are located behind City Hall and near the Public Works building. Do not place cash in the Public Works drop box.
Payments deposited after the City’s cutoff can post the next business day. That matters when paying near a penalty or disconnection deadline.
Avoid interruption
Late Callaway Water Bill & Reconnection
Payment must be received by 5:00 p.m. to avoid the published penalty.
Payment must be received by 5:00 p.m. to avoid the delinquency charge and service interruption.
If service is interrupted for non-payment, the current published policy requires the total account balance and applicable fees.
Callaway tells customers whose service is disconnected or due for disconnection to speak with a Customer Service Representative at (850) 871-6000 after using online payment options.
The City’s current Service Reconnection page says payments made after 3:00 p.m. are subject to reconnection on the following business day.
Moving or closing
Transfer or Close a Callaway Water Account
Transfer Service
Callaway provides a Transfer Service Application. Published policy allows eligible deposits to transfer when the prior account is current.
Close the Account
The account holder must tell Utility Billing to close the account. A non-payment shutoff does not automatically close it.
Give Forwarding Address
Remaining refundable deposit credit is mailed after final-account reconciliation when applicable.
The City’s current billing sheet says an account holder remains liable for base rates and usage until the account is formally closed.
Application troubleshooting
Callaway Water Was Not Connected — Check These 10 Things
- Application incomplete Missing fields or signatures can stop processing.
- Photo ID missing Make sure the City has a legible qualifying ID.
- Lease or ownership proof missing Provide documentation tied to the exact service address.
- Old balance exists Prior Callaway utility debt may need to be paid first.
- Deposit incomplete Verify the deposit amount based on the service type.
- Account charge unresolved Confirm the current non-refundable account fee.
- After the same-day cutoff Requests later in the day may not be connected until a later business day.
- Water was running The technician may have turned the meter back off to protect the property.
- Physical connection problem New construction may require Water / Sewer Division work beyond account activation.
- Status unclear Call (850) 871-6000 and press 1 to ask whether the account and field work order are complete.
Call the right office
Callaway Water Department Phone & Address
Callaway Utility Billing Department
6601 East Highway 22
Callaway, FL 32404
Callaway Public Works
324 S. Berthe Avenue
Callaway, FL 32404
New-service location
Map to Callaway City Hall Utility Billing
Callaway City Hall
6601 East Highway 22
Callaway, FL 32404
Utility Billing: (850) 871-6000 • Press 1
Office: Monday–Friday, 8:00 a.m.–5:00 p.m.
If requesting same-day connection, complete the process well before the City’s 3:00 p.m. service-request cutoff.
Open Google MapsMove-in planner
Callaway Water Move-In Checklist
Confirm the City of Callaway serves the property.
Choose house, irrigation, sewer-only, commercial, temporary or transfer service.
Download or obtain the correct utility application.
Prepare valid photo identification.
Prepare signed lease, purchase proof or other accepted property documentation.
Check for any old Callaway utility balance.
Budget the applicable deposit.
Confirm the current non-refundable account charge before paying.
Submit early if requesting same-day activation.
Close faucets and inspect plumbing before the meter is turned on.
Save your account number and first-bill due date.
Update your phone number so you can receive past-due reminders.
Understand the account
Callaway Utility Service Terms
- Utility Deposit
- Refundable security held by the City for a utility account, subject to Callaway’s current refund and account rules.
- Account Charge
- A separate non-refundable charge for establishing the customer account. Newer City guidance currently lists $40.
- Same-Day Connection
- A qualifying service connection requested early enough for possible activation that business day. Callaway states this service is offered but not guaranteed.
- Unlock Meter
- An activation option shown on the City’s application in which the water meter is made accessible without necessarily leaving water flowing into the property.
- Temporary Service
- Short-term qualifying utility service for a vacant property, generally not exceeding seven days under current City guidance.
- Transfer Service
- Moving an existing Callaway utility customer from one service location to another using the City’s transfer process.
- Delinquency Fee
- The currently published $50 charge associated with failing to pay by the City’s utility cutoff deadline.
- Base Rate
- A monthly utility charge billed independently of actual water consumption.
Frequently searched
Callaway Water Department FAQs
How do I start water service in Callaway, Florida?
Use the City of Callaway Utility Billing Department. The current account-opening instructions tell customers to provide valid photo identification, a signed lease or qualifying proof of ownership/purchase, the utility-service application and the applicable deposit and account charge. City Hall is at 6601 East Highway 22.
How much is the Callaway Water deposit for a house?
The City’s current “How to Open an Account” page and utility billing information revised October 1, 2025 list a $250 deposit for standard house service.
Is there a Callaway Water application fee?
The newer Callaway account-opening page and October 2025 utility billing sheet list a $40 non-refundable account charge in addition to the deposit. A separately linked older application packet still shows $10, so confirm the exact current charge with Utility Billing before paying.
What documents do I need for Callaway water service?
Prepare valid photo identification plus property documentation such as a signed lease, proof of purchase, qualifying sales agreement or accepted realtor documentation. You must also complete the appropriate utility-service application.
Can Callaway Water be connected the same day?
The City currently says same-day connections are offered, but not guaranteed, for qualifying requests handled from 8:00 a.m. to 3:00 p.m. Monday through Friday, excluding holidays. Apply as early as possible and confirm that a work order has been issued.
What is the Callaway irrigation meter deposit?
The City’s current account-opening guidance lists a $100 irrigation deposit. Physical meter installation, tapping or other infrastructure-related costs may be separate, so confirm the complete amount before starting new irrigation service.
Does Callaway refund utility deposits?
Callaway’s published utility policy allows a deposit refund after the first two-year period during which the customer has no past-due penalties. If an account closes before the deposit has been returned, the deposit is first applied to outstanding amounts and any qualifying remaining credit is refunded.
Can I transfer my Callaway water deposit when I move?
The City’s published utility policy allows eligible deposits to transfer to another Callaway service address when the old account is brought current and the applicable transfer requirements are met. An account charge may apply to the new account.
Where is the Callaway Utility Billing office?
The Utility Billing Department is at Callaway City Hall, 6601 East Highway 22, Callaway, FL 32404. The customer-service phone number is (850) 871-6000; press 1 for Utility Billing. Current public hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.
What happens if water is running when Callaway turns on my meter?
Callaway says the technician will turn the meter back off if water is running at the property. The meter will remain unlocked so the occupant can turn it on after resolving the issue. If another City service call is required to turn it on, the currently published additional service charge is $10.
Official verification
Official Callaway Water & Utility Resources
How to Open an Account
Current deposits, application documents, account charge, same-day service window and temporary-service basics.
Open Account InstructionsUtility Billing Department
Customer contacts and residential, commercial, temporary, transfer and adjustment forms.
Utility BillingNew Customer Application
Official utility-service application and new-account disclosures.
Application PacketPayments
Payment methods, 15th and 25th deadlines, late penalties and drop-box details.
Payment RulesWater / Sewer Division
Water and sewer infrastructure, design standards and Public Works contact information.
Water / Sewer DivisionCurrent Rates
Water, sewer, stormwater, solid-waste and outside-city rate information.
Callaway Utility RatesBefore your service-start day, call (850) 871-6000, press 1, and confirm the application is complete, the exact deposit/account charge has been paid and the connection work order has been scheduled.