Bedford Water Department 2026: Bill Pay, Service, Rates & Emergency Help
Bedford water customers usually need a direct answer: where to pay, which phone number handles billing, how to start or stop service, how EyeOnWater reads smart meters, what the 2026 rates look like, and who to call before touching a meter shutoff valve. This guide pulls the official City of Bedford water billing, FAQ, forms, Public Works and meter-shutoff details into one scan-first page so you can pay, apply, monitor usage, request help or report a leak without reading several city pages separately.
Choose the Bedford Water Task You Actually Need
Bedford Water Utility Contacts That Matter
| Need | Official detail | Use it for |
|---|---|---|
| Water Utility Billing | City Hall Annex, 1805 L. Don Dodson Dr., Bedford, TX 76021 | Billing, payment, new service, terminate service, account help and bill copy requests. |
| Billing phone | 817-952-2112 | Water bill, payment, service start/stop, EyeOnWater help and bill copies. |
| Billing hours | Monday-Friday, 8 AM-5 PM | Live billing support and in-person help. |
| IVR phone payment | 1-833-648-0159 | Phone payments by checking account, e-check, card or debit/credit options. |
| Public Works | 817-952-2200 | Water shutoff assistance, water leaks, low pressure and distribution questions. |
| After-hours water help | 817-952-2127 | After-hours emergency water assistance through Police Department non-emergency line. |
| Billing email | utilitybilling@bedfordtx.gov | Terminate service notice, bill copy requests, senior discount secure link and written notices. |
| General City contact | 2000 Forest Ridge Drive; 817-952-2100; CustomerService@bedfordtx.gov | General city routing, not the fastest route for a water bill question. |
How to Pay a Bedford Water Bill Online
Open the official online account portal
Use City of Bedford, TX Utility — OpenGov Online Account Login.
Use email/password if already registered
The portal says registered users should enter their email address and password. The email field is case sensitive.
Use account number + PIN if not registered
The portal says not-registered users enter the account number and PIN without the dash. The account number and 8-digit PIN are printed in the upper right corner of the bill.
Save confirmation
Keep payment confirmation, account number, amount, date and payment method until your account updates.
Bedford IVR Phone Payment: 1-833-648-0159
Bedford’s Water Utility Billing page says customers can pay through the Interactive Voice Response system by calling 1-833-648-0159. The IVR adds phone payment choices such as checking account, e-check, MasterCard, Visa, Discover and American Express.
Use phone pay when…
You want to pay without logging into the portal, or you need a quick phone route outside normal office research time.
Call billing when…
Your service is at cutoff risk, payment did not post, you need a bill copy, or you need to confirm arrangements.
Bedford Water Bill Payment Options and Fees
| Payment method | Official detail | Best use |
|---|---|---|
| Online portal | bedfordtx.pay.opengov.com; requires account/PIN or registered email/password. | Online payment and transaction history. |
| Phone IVR | 1-833-648-0159. | Phone payment with checking, e-check or card options. |
| In person | City Hall, Building C / Water Utility Billing, 1805 L. Don Dodson Dr. | Cash, card, check, money order, cashier’s check and urgent account help. |
| Drop box | Located at parking stall closest to L. Don Dodson entrance. | After-hours non-cash payment when not urgent. |
| City of Bedford, P.O. Box 737624, Dallas, TX 75373-7624. | Non-urgent mailed payment with enough time to arrive. | |
| Bank bill pay / auto draft | FAQ says auto draft through bank bill pay is not charged the City convenience fee. | Recurring payments if your bank setup is reliable. |
Start New Water, Sewer, Trash and Recycling Service in Bedford
Bedford utility billing covers water, sewer, solid waste and recycling in a consolidated bill. New water service can be activated in person or online.
Choose in-person or online setup
In person, use the City computers near the Utility Billing window and provide your driver’s license. Online, use the official Applications and Forms page route to 2TurnItOn.
Prepare payment
The City FAQ lists a $100 deposit, $15 service charge and an extra $2 convenience fee if paying with credit/debit card.
Wait for city confirmation
The FAQ says once 2TurnItOn completes the request, it emails the City; when the City processes the request, a confirmation is emailed to the applicant.
Terminate Bedford Water Service When Moving Out
The City FAQ says customers moving and terminating service should email Utility Billing at least two business days before the requested service-disconnect date.
| Termination item | What to include | Why it matters |
|---|---|---|
| Email address | utilitybilling@bedfordtx.gov | Creates a written record of the stop-service request. |
| Notice timing | At least two business days before disconnect date. | Avoids billing past move-out or late final processing. |
| Customer details | Name, service address, disconnect date, forwarding address and phone number. | Needed for final bill charges and contact. |
| Final bill | Forwarding address and phone number. | Avoids missing the final balance or refund communication. |
Bedford 2026 Water and Sewer Rates: What to Check Before Questioning a Bill
Bedford’s Water Utility Billing page lists water and sewer rates effective January 1, 2026. Confirm the live city page before using rates in a dispute or cost estimate.
| Rate item | City-listed 2026 detail | What it means |
|---|---|---|
| Water base — 5/8 or 3/4 inch | $22.36; senior base $20.12. | Most small residential meters start with this base charge. |
| Residential water 0-15,000 gal. | $5.86 per 1,000 gallons. | First residential usage tier. |
| Residential water 15,001-30,000 gal. | $7.33 per 1,000 gallons. | Higher usage costs more per 1,000 gallons. |
| Residential water 30,001-50,000 gal. | $9.16 per 1,000 gallons. | Large outdoor use or leaks can hit this tier. |
| Residential water 50,001+ gal. | $11.45 per 1,000 gallons. | Severe leak, irrigation or pool use may reach top tier. |
| Sewer base — 5/8 or 3/4 inch | $17.57; senior base $15.81. | Sewer base is separate from water base. |
| Sewer volumetric rate | $5.00 per 1,000 gallons. | High bill may include sewer volume, not only water. |
| Fire hydrant meter base | $335.40 base; $5.86 per 1,000 gallons volumetric rate. | Construction/fire hydrant meter users should budget separately. |
EyeOnWater and Bedford Smart Meter Usage
Bedford’s FAQ says city smart meters are read by cell phone towers, collect usage data every 15 minutes and update in the system every 24 hours. Customers can use EyeOnWater to monitor usage and set leak alerts.
Use EyeOnWater for…
Leak alerts, unusual overnight use, irrigation checks, vacation monitoring, high-bill review and daily usage pattern checks.
Before calling billing…
Check recent usage patterns, sprinkler days, toilet leaks and whether water moved when nobody was using fixtures.
Bedford High Water Bill Checklist
The City FAQ lists common reasons for higher bills, including leaks, sprinkler-system problems, seasonal outside watering and occupancy increases.
| Check | What to look for | Best action |
|---|---|---|
| Toilets | Running fill valve, bad flapper, silent leak. | Use dye test and repair before calling for adjustment review. |
| Faucets / ice makers | Constant drip, under-sink leak, appliance line leak. | Repair and document date. |
| Sprinkler system | Broken heads, incorrect settings, leaks, watering during winter average months. | Check controller, zones and visible runoff. |
| Seasonal use | Outdoor watering, pool fill, new landscaping, occupancy increase. | Compare with EyeOnWater usage pattern. |
| Estimated bill | Meter blocked, covered, broken or inaccessible. | Keep the meter accessible so the City can manually read if needed. |
| Sewer winter average | December, January and February usage. | Avoid unnecessary water use during winter average months. |
Water Meter Shutoff Assistance: Call Before You Touch the City Valve
Bedford’s meter shutoff assistance page says calling Public Works at 817-952-2200 to have water shut off at the meter can help avoid fines and a large repair bill for breaking the shutoff valve. Crews are available 24/7 for water emergencies, with after-hours help through 817-952-2127.
| Situation | Correct route | Why |
|---|---|---|
| Home repair needs water off | Call Public Works at 817-952-2200. | Avoid damaging the meter shutoff valve. |
| After-hours water emergency | Call 817-952-2127. | Police dispatch non-emergency line routes after-hours assistance. |
| Private shutoff valve exists | Use your private valve if safe. | City ordinance warning applies to city system components, not private valves. |
| No private shutoff valve | Hire licensed plumber to install one or call Public Works for city meter shutoff. | Future repairs become safer and easier. |
| Meter box, lid or valve appears broken | Do not force it; call Public Works. | Breaking the valve can create a larger repair and neighborhood water outage. |
Swimming Pool Fill and Sewer Winter Average Tip
Bedford does not offer a discount on the water bill for filling a swimming pool. However, the FAQ says if the pool is filled between December 1 and March 1, it can be considered upon request when the sewer winter average is calculated. Notification should be received by April 1.
Send pool-fill notice if…
You filled the pool between December 1 and March 1 and want it considered during sewer winter-average calculation.
Include this…
Date pool was filled, approximate gallons, account number, service address and customer contact information.
Senior Discount and Utility Assistance
Senior discount
Bedford residents age 65 and older are eligible for a utility discount. Proof of age must be provided. The discount applies to water base rate, sewer base rate, recycling and storm drainage fee.
Financial assistance
The City points customers to Texas Utility Help for financial assistance qualification and application.
Bedford Water Utility Billing Map and Visit Checklist
Water Utility Billing is listed at City Hall Annex, 1805 L. Don Dodson Dr., Bedford, TX 76021. Use this location for payment, service setup help, billing questions and account support.
City Hall Annex — Water Utility Billing
Address: 1805 L. Don Dodson Dr., Bedford, TX 76021.
Phone: 817-952-2112.
Official Bedford Water Links Used in This Guide
Water Utility Billing
Main official page for utility billing, payment terms, IVR phone pay, rates, contact details and quick links.
Open Billing PageOpenGov Online Payment Portal
Online account login using registered email/password or account number and PIN.
Open Pay PortalApplications and Forms
Residential, commercial, bank draft, construction meter, transfer and account-change forms.
Open FormsUtility Billing FAQs
Official answers for new service, termination, meter readings, high bills, payment options and senior discount.
Open FAQsWater Quality / Service Requests
Water taste, odor, leaks, low pressure, distribution questions and after-hours routing.
Open Water QualityMeter Shutoff Assistance
City ordinance warning, Public Works shutoff help and after-hours emergency route.
Open Shutoff HelpEyeOnWater
Smart meter usage monitoring and leak alert route for Bedford customers.
Open EyeOnWaterTexas Utility Help
Third-party assistance resource linked by Bedford for financial assistance applications.
Open Texas Utility HelpBedford Water Department FAQs
How do I pay my Bedford TX water bill online?
Use the official Bedford OpenGov online utility portal. Registered users use email and password; unregistered users use account number and PIN from the bill.
What is the Bedford water bill phone payment number?
The City lists IVR phone payment at 1-833-648-0159.
What is the Bedford Water Utility Billing phone number?
Water Utility Billing is listed at 817-952-2112.
Where is Bedford Water Utility Billing located?
Water Utility Billing is listed at City Hall Annex, 1805 L. Don Dodson Dr., Bedford, TX 76021.
How do I activate new water service?
New service can be activated in person using the City computers near the Utility Billing window with a driver’s license, or online through 2TurnItOn. The City lists a $100 deposit, $15 service charge and $2 credit/debit convenience fee.
How do I terminate Bedford water service?
Email utilitybilling@bedfordtx.gov at least two business days before the requested disconnect date. Include name, service address, disconnect date, forwarding address and phone number.
Who do I call for water leaks or low pressure?
Call Public Works at 817-952-2200 for water shutoff assistance, leaks, low pressure or distribution questions. For after-hours help, call 817-952-2127.
Does Bedford estimate water bills?
The City says it reads meters monthly through EyeOnWater. If a meter cannot be read because it is inaccessible or broken and a manual read cannot be obtained, an estimate may be provided based on prior usage.
Does Bedford offer a senior utility discount?
Yes. Bedford residents age 65 and older are eligible for a utility discount. Proof of age is required, and the discount applies to water base rate, sewer base rate, recycling and storm drainage fee.
Can I get a discount for filling a swimming pool?
No water-bill discount is offered. However, if the pool is filled between December 1 and March 1, the City says it can be considered upon request when sewer winter average is calculated. Notice should be received by April 1.
Best Way to Handle a Bedford Water Department Task
This page is built for action, not word count. Match your task first, use the correct official Bedford route, keep your account number and PIN from the bill ready, and never force a city meter valve when Public Works can shut the water off safely.
Editorial note: This guide summarizes official City of Bedford, Texas Water Utility Billing, OpenGov, FAQ, Applications and Forms, Water Quality and Meter Shutoff Assistance resources for easier public use. Phone numbers, rates, deposits, fees, payment vendors, service procedures, senior discount rules, sewer-average handling and emergency routing can change. Confirm final details directly on official bedfordtx.gov, bedfordtx.pay.opengov.com or linked official city pages before paying, applying, visiting, reporting or making account decisions.