Independent Utility Guide: WaterDepartmentGuide.org is an independent informational resource. It is not operated by, affiliated with, or endorsed by the City of Yuma, City of Yuma Utilities Department, Finance Department, or another government agency.
Use official City sources for payments, service applications, shutoff/reconnection matters, emergency reporting and water-quality decisions. Phone numbers, fees, schedules and procedures can change.
Yuma Water Department 2026: Customer Care & Contact Info
City of Yuma, Arizona utility customer guide
Need Yuma Water Customer Service? Start With the Right Number
If you are searching for the City of Yuma Water Department, customer-care responsibilities are split between two City offices. Utility billing, payments, account changes and starting or stopping service are primarily handled by Customer Service inside Yuma City Hall.
Water-system operations, leaks, mains, meters and utility infrastructure are handled by the City of Yuma Utilities Department.
Start here
City of Yuma Water Customer Care Quick Facts
What number should I call for my Yuma water account?
For billing, account information, starting service, stopping service or changing account contact information, call City of Yuma Customer Service at (928) 373-5076.
Call the correct office
Yuma Water Department Phone Numbers by Problem
Using the correct number can save time because the Customer Service Division and Utilities Department perform different functions.
| What You Need | Call | Department |
|---|---|---|
| Water bill question | (928) 373-5076 | Customer Service |
| Start / transfer water service | (928) 373-5076 | Customer Service |
| Close utility account | (928) 373-5076 | Customer Service |
| Pay utility bill by phone | (928) 373-4999 | Payment line |
| Street / alley water leak | (928) 373-4600 | Utilities |
| After-hours main break | (928) 783-7601 | After-hours utility dispatch |
| New construction / rates / utility availability | (928) 373-4614 | Utility Rates Services |
| General Utilities information | (928) 373-4600 | Utilities |
Call (928) 373-5076 for your account. Call (928) 373-4600 for a public water-system problem during normal Utilities hours, or (928) 783-7601 after hours.
Office schedules
City of Yuma Water Customer Service Hours
Customer Service operates on the City’s 9/80 schedule. If you plan to visit on a Friday, verify that City Hall is open before driving to 1 City Plaza. City offices also close on designated holidays.
Use the City’s current contact page to verify alternate-Friday and holiday schedules.
Important distinction
Customer Service Office vs. Yuma Utilities Department
Customer Service — City Hall
First Floor
1 City Plaza
Yuma, AZ 85364
Phone: (928) 373-5076
Email: customerservices@yumaaz.gov
- Start water service
- Stop water service
- Transfer service
- Utility account questions
- Water-billing help
- Online-account assistance
- Account contact updates
Thomas F. Allt Utilities Complex
270 W. 13th Street
Yuma, AZ 85364
Phone: (928) 373-4600
Hours: Monday–Friday, 7:00 a.m.–4:00 p.m.
- Water transmission and distribution
- Public water-main leaks
- Meter and field operations
- Wastewater collection
- Water treatment
- Water quality programs
- Utility infrastructure
Payment options
How to Pay a City of Yuma Water Bill
City of Yuma Utility Bill Payment
The City’s payment page provides myUMA account access, Quick Pay, phone payment, mailing and other payment options.
myUMA
Manage your utility account online, view bills, pay balances and use supported account-management features.
Quick Pay
Pay without completing full portal registration. Have your utility account number available.
(928) 373-4999
Use the City’s published utility payment phone number.
Call Payment LineOutside Yuma City Hall
The self-service utility-payment kiosk is outside City Hall’s main entrance and is available 24 hours a day, 365 days a year.
City of Yuma
Mail utility payments to City of Yuma, One City Plaza, Yuma, AZ 85364.
Participating locations
The City’s current payment page also identifies supported in-person payment options at Walmart and Del Sol Market.
Useful myUMA features
This reduces the risk of entering account or payment information into an unrelated website that appears in search results.
Moving in
How to Start or Transfer City of Yuma Water Service
The City requests at least two business days of advance notice to turn on or transfer utility service. City utility service can include water, sewer and/or sanitation depending on the property.
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1
Choose the correct customer type
The City has service procedures for homeowners, renters, seasonal visitors, homeowner/landlord accounts and commercial customers.
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2
Complete the City’s service application
Start from the official Request Water Service page.
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3
Provide required ownership or lease documents
Required documents differ depending on whether you own or rent the property.
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4
Provide acceptable identification
The City lists qualifying unexpired state-issued identification, driver’s license and passport options.
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5
Pay any required deposit
Residential deposits are based on creditworthiness and currently range from $0 to $300.
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6
Allow at least two business days
Incomplete documents can delay connection. Do not wait until moving day to submit the request.
Prepare documents
What You Need to Open a Yuma Water Account
| Customer Type | Key Requirements | Deposit / Fee |
|---|---|---|
| Homeowner | All listed owners apply; proof of ownership; valid ID. | Deposit $0–$300; $20 + tax establishment fee. |
| Renter | All listed tenants apply; entire signed lease; valid ID for listed lessees. | Deposit $0–$300; $20 + tax establishment fee. |
| Seasonal visitor | Must own property; proof of ownership; valid ID; seasonal agreement. | Deposit $0–$300; $20 + tax each restart. |
| Homeowner / landlord | Owners complete agreement; proof of ownership; valid ID; current contact information. | Deposit $0–$300; $20 + tax each start. |
| Commercial | Ownership document or valid lease plus ID for authorized signer. | Call (928) 373-5076 for quote; $20 + tax establishment fee. |
The City lists documents such as a Deed of Trust, HUD Settlement Statement, Closing Disclosure or Commitment for Title Insurance as accepted proof-of-ownership examples.
Bring the entire signed lease. The City’s requirements say the lease should include the homeowner’s name/contact information and identify all tenants or lessees.
Moving out or seasonal closure
How to Stop City of Yuma Water Service
The City requires a minimum of two days’ advance notice for normal account closure.
Only the account owner can request normal closure and service disconnection.
Normal disconnect work is performed during regular field-service hours on the selected date.
You can request account closure by phone, through the City’s online request route where available, or in person at Customer Service inside City Hall.
Need water temporarily off for plumbing repairs?
The Utilities Field Services page says temporary shutoff requests for repairs or suspected leaks can be made without a shutoff fee. The account remains active and applicable account charges continue.
Regular hours: call (928) 373-5076.
After hours: call (928) 783-7601.
Returning residents
Turn On Seasonal Water Service in Yuma
If a valid Seasonal Agreement is already on file, an account owner can request water restoration through the City’s seasonal-service process.
Start from the City’s Request Water Service page and complete the Seasonal Visitor Agreement before relying on the simpler seasonal turn-on process.
Keep contact data current
Update Your City of Yuma Utility Account
The account owner can request updates to the account’s:
The City’s account-update form is for an existing owner’s contact information. If ownership of the utility account must change, use the Request Water Service process instead.
Disconnected service
Yuma Water Reconnection After Nonpayment
The City states that reconnection after nonpayment or a returned payment requires all billed amounts and applicable fees to be paid before water service is reconnected.
Confirm the total balance
Contact Customer Service or review your utility account before making a payment.
Pay required amounts
Applicable delinquent, returned-item and/or reconnection charges may be included.
Request reconnection
Follow current Customer Service instructions after the account requirements are satisfied.
The Utilities Department states that unauthorized operation of a water meter is unlawful and can result in additional charges.
The City states that an after-hours fee applies to reconnection requests made after 5 p.m. or before 8 a.m. on weekdays, as well as requests on weekends or observed holidays. Verify the current fee before requesting after-hours restoration.
Water line break or leak
City of Yuma Water Emergency Phone Numbers
Report a leak in a street, alley or parkway to the Utilities Department.
Call UtilitiesUse for after-hours water line leaks, water-main breaks and other qualifying utility/street emergencies.
Call After-Hours LineCall 911. The after-hours utility line is for utility and street issues, not a substitute for emergency medical, fire or police response.
What to tell the utility dispatcher
- Exact location: street address or nearest intersection.
- Where water is coming from: roadway, meter area, alley, hydrant or another location.
- Severity: slow leak, heavy flow, flooding or pavement damage.
- Traffic hazard: whether water is affecting a roadway or sidewalk.
- Contact information: provide a callback number if requested.
Usage monitoring
High Yuma Water Bill? Check Usage Before the Next Bill
Yuma is transitioning from older automated meter-reading technology to Advanced Metering Infrastructure (AMI). The City began the six-year transition in 2023.
See usage patterns
AMI-supported accounts can provide more detailed water-use information than a traditional monthly reading.
Watch for leaks
Supported customers can configure high-use or possible-leak alerts.
Compare irrigation
Hourly, daily and weekly trends can help identify excessive outdoor watering.
The City’s Meter Services page says upgraded AMI customers can use the EyeOnWater app or website to review usage trends and configure supported email or text alerts.
Quick high-bill checklist
- Turn off indoor and outdoor fixtures and see whether usage appears to continue.
- Check toilets for silent leaks.
- Inspect irrigation for broken emitters, stuck valves and incorrect schedules.
- Compare recent usage with previous weeks or months.
- Review seasonal changes such as pool filling or landscaping.
- Call Customer Service at (928) 373-5076 if the bill or usage still appears incorrect.
Learn about AMI meters, EyeOnWater monitoring and City meter operations.
Understand current bills
Yuma Water Rate Changes & Utility Fees
The City reports that Yuma City Council approved utility-rate adjustments in 2024 to support growing demand and infrastructure needs.
Because the City adopted annual water and wastewater adjustments, verify the rate applicable to your account and service class through the current rate information or Customer Service.
Building or developing
Water Availability, New Connections & Utility Rates Services
A homeowner opening an existing utility account and a developer asking whether a parcel has water/sewer service are different tasks.
- Water and sewer availability
- Utility locations
- Service costs
- Domestic-meter costs
- Irrigation-meter costs
- Water-usage charges
- Water-discharge charges
- Required utility permits
Have this information ready
Latest annual report
City of Yuma Water Quality Report 2025–2026
Colorado River
The City identifies the Colorado River as the primary source of Yuma’s drinking water.
Two City facilities
Water is treated at the Main Street and Agua Viva Water Treatment Facilities before distribution.
Thousands of tests
City teams conduct extensive laboratory and distribution-system monitoring throughout the year.
Annual CCR
The Consumer Confidence Report includes regulated contaminants, lead/copper information and other water-quality data.
The report published in 2026 is called the 2025 Water Quality Report because it summarizes testing from the previous calendar year.
Behind the water bill
What the City of Yuma Utilities Department Handles
Water Transmission & Distribution
Delivers treated drinking water and maintains infrastructure needed for pressure and distribution-system reliability.
Field Services
Handles meter turn-ons and turn-offs, service connections, permits and utility-billing field support.
Meter Services
Manages meters, AMI transition, meter testing and other metering functions.
Water Treatment
Operates treatment processes intended to meet applicable drinking-water standards.
Laboratory
Performs analytical testing and supports regulatory monitoring and reporting.
Wastewater
Operates wastewater collection and treatment functions associated with City utility service.
Get help faster
What to Have Ready Before Calling Yuma Water Customer Service
- Utility account number
- Service address
- Account-holder name
- Latest bill
- Payment confirmation if relevant
- Exact service address
- Proof of ownership or lease
- Valid identification
- All required owner / tenant information
- Desired service date
- Recent utility bills
- Date usage changed
- Known irrigation changes
- Leak-repair information
- EyeOnWater data if available
Where to go
Yuma Water Customer Service & Utilities Maps
Yuma City Hall
Customer Service — First Floor
1 City Plaza
Yuma, AZ 85364
Phone: (928) 373-5076
Open City Hall MapThomas F. Allt Utilities Complex
City of Yuma Utilities
270 W. 13th Street
Yuma, AZ 85364
Phone: (928) 373-4600
Open Utilities MapOfficial action links
Official City of Yuma Water & Utility Resources
Account terminology
City of Yuma Water Service Terms
- Customer Service
- The Finance Department division that manages City utility billing and customer account functions.
- myUMA
- The City’s online utility account-management and payment service.
- AMI
- Advanced Metering Infrastructure that can provide more frequent water-usage data than older meter-reading technology.
- EyeOnWater
- A usage-monitoring platform available to supported upgraded-meter customers for viewing trends and setting alerts.
- Seasonal Agreement
- A City utility agreement allowing qualifying property owners to use seasonal water-service procedures.
- Service Establishment Fee
- The current $20 plus tax charge the City lists for establishing qualifying utility service.
Customer questions
Yuma Water Department FAQs
1. What is the City of Yuma water customer service phone number?
For utility billing, starting or stopping service and general water-account questions, call City of Yuma Customer Service at (928) 373-5076.
2. Where is the City of Yuma water billing office?
Customer Service is located on the first floor of Yuma City Hall, 1 City Plaza, Yuma, AZ 85364.
3. What are City of Yuma water customer service hours?
The Customer Service counter lists hours of 7:00 a.m.–5:00 p.m. Monday through Thursday and 7:00 a.m.–5:00 p.m. every other Friday. City Hall is closed on alternate Fridays and designated City holidays.
4. How do I pay my City of Yuma water bill?
Official payment options include myUMA, Quick Pay, phone payment at (928) 373-4999, mail, the 24/7 City Hall payment kiosk and other supported in-person methods listed by the City.
5. How do I start water service in Yuma?
Use the City’s Request Water Service process. Homeowners and renters must provide the required application, identification and ownership or lease documentation. The City requests at least two business days’ advance notice.
6. How much is the deposit to start Yuma water service?
For qualifying residential accounts, the City currently lists deposits ranging from $0 to $300 based on creditworthiness. If Social Security numbers are not provided for all applicants, the listed deposit is $300. A $20 plus tax service-establishment fee is also listed.
7. How do I stop City of Yuma water service?
The account owner can request closure through the City’s turn-off process, by phone or in person. A minimum of two business days’ advance notice is required for a normal account closure.
8. Who do I call for a water-main break in Yuma?
During Utilities hours, report a street, alley or parkway water leak to (928) 373-4600. For an after-hours utility emergency, call (928) 783-7601.
9. What happens if my Yuma water service was disconnected for nonpayment?
The City states that all billed amounts and applicable delinquent, returned-item or reconnection charges must be paid before service can be reconnected. Additional after-hours fees can apply when reconnection is requested outside normal hours.
10. Where does Yuma’s drinking water come from?
The City of Yuma identifies the Colorado River as its drinking-water source. Water is treated at the Main Street and Agua Viva Water Treatment Facilities before being distributed to customers.
Official verification
Sources & Editorial Standard
Customer-care facts on this guide were checked against current City of Yuma pages and the City’s 2025 Water Quality Report available in 2026.
- City of Yuma Customer Service
- City Contact Information
- Utilities Department
- Utilities Contact
- Pay Your Utility Bill
- Request Water Service
- Turn Off Water Service
- Field Services
- Meter Services
- Annual Water Quality Reports
Billing/account functions are kept separate from water-system operations so readers are routed to the correct City office. Published fees are identified as current City-listed amounts rather than guarantees of future charges.
Time-sensitive details such as alternate-Friday closures, reconnection fees, deposits and utility rates should be verified through the City before making a consequential payment or service decision.