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This page is not a live outage monitor. For an active Floyd County water outage or urgent service problem, use the official outage number below rather than waiting for information on this page.
Floyd County Water Department: Water Outage & Emergency 2026
Floyd County, Georgia • outage & emergency guide
No Water in Floyd County? Call (706) 291-5132
Floyd County’s official service-request instructions tell customers to report a water-service outage at (706) 291-5132.
If the outage happens after normal business hours, stay on the same call and follow the County’s routing: press 1, then 0 to have the call forwarded to the on-call technician.
Before reporting an outage, quickly check whether the problem affects your whole property, nearby customers, or only one faucet. That can help separate a system problem from private plumbing.
Start here
Floyd County Water Emergency Quick Answer
No Water Throughout the Property
Check one or two faucets and ask a nearby Floyd County Water customer if possible. If the problem appears broader than one fixture, report it.
(706) 291-5132Only One Faucet Has No Water
A single-fixture problem is more likely to involve a shutoff, faucet, supply line or other plumbing inside the property.
Water Spraying Near Road or Meter
Keep away from the damaged area and report the suspected public-side leak or broken water line to Floyd County Water.
Floyd County E-911 specifically advises residents with utility outages to contact the service provider. Call 911 when there is an immediate police, fire, medical or life-safety emergency.
No-water troubleshooting
What to Do During a Floyd County Water Outage
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1
Check more than one faucet
Try a cold-water faucet in another part of the building. A problem affecting only one sink or fixture is less likely to be a countywide or neighborhood outage.
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2
Check whether the whole property has lost pressure
Very low pressure throughout the home can be as important to report as a complete loss of service.
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3
Check nearby customers when practical
If neighbors served by Floyd County Water also have no water, tell the Water Department when you call. That can help establish the size of the affected area.
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4
Call the official outage number
Report a service outage to (706) 291-5132.
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5
Give the exact service location
Be ready with the street address, nearest cross street if useful, callback number and a short description such as no water, low pressure, visible leak or damaged meter area.
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6
Ask whether an advisory applies
A water outage does not automatically mean that a boil-water advisory has been issued. Ask whether any drinking-water instructions apply to your location.
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7
Protect appliances while pressure is absent
Avoid repeatedly operating appliances that require a steady water supply until service is restored.
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8
Check the water after restoration
If the restored water has unusual color, odor, persistent cloudiness or pressure problems, do not assume everything is resolved. Contact Floyd County Water for guidance.
The County specifically publishes the outage phone number and after-hours on-call routing on this page.
Night, weekend or holiday
Floyd County Water Emergency After Hours
Floyd County’s current instructions state that after-hours outage calls are forwarded to the on-call technician using this phone-menu sequence.
Good reasons to use the on-call route
- Complete loss of county water service
- Major unexplained pressure loss
- Visible broken water line
- Large amount of water escaping near a road or meter
- Water-system problem affecting multiple properties
Usually not an emergency outage
- Online-payment login trouble
- Routine address update
- General bill-history question
- Planned stop-service request
- A faucet problem isolated to one fixture
If a water incident creates an immediate threat to life or requires police, fire or emergency medical response, use 911. For the ordinary loss of a utility, Floyd County E-911 directs residents to the utility provider.
Find the likely source
County Water Outage vs. Problem Inside Your Home
Call Floyd County Water
- Whole house suddenly has no water
- Several neighboring properties are affected
- Pressure dropped across all fixtures
- Water is visibly escaping in a public area
- Problem appears near the meter or public line
- County crews are working nearby
Inspect Your Property
- Only one faucet does not work
- One toilet or appliance has the problem
- Neighbors have normal service
- A private shutoff valve is closed
- Visible leak is inside the building
- Problem began after private plumbing work
Report the symptoms rather than trying to diagnose the infrastructure yourself. Tell the department exactly what you see: no water, low pressure, wet ground, meter-box problem, street leak or only one affected fixture.
Leaks & broken water lines
Who to Call for a Floyd County Water Leak or Repair
Leak Near Meter
Report unexplained water around the meter box or suspected meter-area leak. Avoid tampering with utility equipment.
Street or Roadside Leak
Report flowing water, bubbling pavement, unusually wet roadside ground or a visible broken line to the County.
Leak Inside Your Home
If safe, stop the private leak using your customer-side shutoff and contact a plumber when the problem is on private plumbing.
High Bill / Suspected Hidden Leak
Floyd County’s service-request page allows customers to request a meter check for leaks or repairs.
The County accepts meter-check requests for suspected leaks and other service issues through its service-request system.
Floyd County’s current billing rules say an account adjustment will not be made unless the request is accompanied by a plumber’s bill or a receipt showing the purchase of parts used for the repair.
Drinking-water safety
Do You Need to Boil Water After a Floyd County Outage?
Follow a boil-water, do-not-drink or do-not-use advisory only when the Water Department or another responsible authority issues that instruction for your area.
Drinking-water advisories are not all the same. The correct action depends on the type of problem identified by officials.
Boil-Water Advisory
Use bottled water or tap water brought to a full rolling boil for 1 minute for drinking and food preparation unless local officials give different instructions.
Do-Not-Drink Advisory
Use bottled water for drinking and cooking. Boiling does not make water contaminated by many chemicals or toxins safe.
Do-Not-Use Advisory
Avoid tap-water contact for the purposes named in the official advisory and use an alternative safe water source.
If an actual boil-water advisory is issued
CDC guidance distinguishes boil-water advisories from chemical-related do-not-drink or do-not-use advisories. Always follow the exact local notice rather than applying boil-water instructions to every water-quality emergency.
When water comes back
What to Check After Water Service Is Restored
Pressure
Confirm pressure has returned at more than one cold-water fixture.
Appearance
Watch for persistent discoloration, unusual particles or unexpected cloudiness.
Odor
If water has a strong or unusual smell, contact the department before using it for drinking.
Advisory status
Restored pressure does not automatically cancel a drinking-water advisory.
Private leaks
Inspect toilets, fixtures, supply lines and visible plumbing for leaks after pressure returns.
Report continuing problems
If service remains abnormal, call Floyd County Water again and describe what changed after restoration.
If Floyd County has issued a drinking-water advisory, follow it until the responsible authority states that the advisory has been lifted.
Different from an outage
Water Off Because of Non-Payment?
A billing disconnection is handled differently from an unplanned water-system outage.
| Charge | Published Amount |
|---|---|
| Cut off for non-payment | $50 |
| Meter removed for non-payment | $150 |
| Broken lock fee | $100 |
| Broken cut-off fee | $100 |
| Returned check | $30 |
Floyd County warns that customers who restore water after service has been disconnected for non-payment may be subject to prosecution for unauthorized reinstatement of service.
The County’s published billing information states that water disconnected for non-payment is turned on the following business day after payment and applicable fees are received.
Check current delinquency, reconnect and payment policies before paying a past-due account.
Account problem
Paying a Floyd County Water Bill
Official Utility Billing Portal
Use Floyd County’s official Tyler Technologies utility billing portal for available online account/payment services.
Open Water Bill PortalWalk-In / Drive-Thru
The County’s billing information lists walk-in and drive-thru payment at the Water Department office.
Night Deposit
A night-deposit option is listed for customer payments and deposits.
Bank Draft
Floyd County lists bank draft as an available payment method.
The County states that if you have not received your bill by the 10th of the month, it is the customer’s responsibility to contact the billing office for the amount due.
Call the right number
Floyd County Water Department Phone & Address
Floyd County Water Department
217 Calhoun Avenue
Rome, GA 30161
Mailing:
P.O. Box 1169
Rome, GA 30162
The County’s current water-quality material lists the customer office as open Monday–Friday, 8:00 AM–5:00 PM. Holiday schedules can differ, so call before making a time-sensitive visit.
In-person location
Floyd County Water Department Map
217 Calhoun Avenue
Rome, GA 30161
Floyd County, Georgia
Outage: (706) 291-5132
Open Google MapsSystem context
How the Floyd County Water System Is Supplied
Floyd County public water system.
Treated source near Cave Spring.
Well-based supply facilities.
Woodward Creek water treatment.
Floyd County’s published water-quality information describes the Brighton Water Facility in Shannon as a surface-water treatment facility and the control center for the system. The report states that the facility is staffed around the clock.
The County also purchases additional treated water from neighboring systems including the City of Calhoun, City of Adairsville and City of Rome.
Not every Floyd County customer is necessarily affected by the same source or distribution problem. Give the department your exact service address when reporting a loss of service.
Water safety
Water Quality Questions After an Outage
Unusual Color
If restored water remains discolored after service returns, contact Floyd County Water for current instructions.
Unusual Smell
Do not ignore an unexpected strong odor. Describe it to the Water Department before using affected water for drinking.
Lead Questions
The County’s water-quality material includes lead and service-line information and identifies the water system as GA1150001.
Annual Report
Use Floyd County’s official Water Quality Reports rather than third-party water-quality summaries when verifying system results.
Prepare before the next outage
Home Water-Outage Emergency Checklist
Save the outage number: (706) 291-5132.
Remember after-hours routing: press 1, then 0.
Keep bottled emergency water: CDC recommends planning for at least 1 gallon per person per day for 3 days.
Know your private shutoff: locate the customer-side plumbing shutoff before a leak occurs.
Keep account information available: useful when contacting billing or customer service.
Store safe water for pets: include household animals in emergency planning.
Know the difference: outage, private plumbing leak and non-payment disconnect use different solutions.
Follow official advisories: never rely on social-media rumors for drinking-water safety.
Problem still unresolved?
Water Still Off? Use This Troubleshooting Order
- Confirm the whole property is affected. Test more than one cold-water fixture.
- Ask a nearby customer if practical. Multiple affected properties point more strongly toward a distribution issue.
- Check your private shutoff. Confirm it was not intentionally closed during plumbing work or a move.
- Check your account status. A non-payment disconnection follows the billing/reconnect process rather than outage restoration.
- Call (706) 291-5132. Report the exact service address and symptoms.
- After hours, press 1 then 0. This routes the call toward the County’s on-call technician.
- Ask whether crews are already aware. This can clarify whether you are part of a known service interruption.
- Ask whether a drinking-water advisory applies. Do not assume either that the water is unsafe or that it is safe after a pressure-loss event.
- Report continuing low pressure after restoration. Service returning partially may still require follow-up.
- Report abnormal water appearance or odor. Use the Water Department for system-specific instructions.
Understand the issue
Floyd County Water Emergency Terms
- Service Outage
- A loss of normal water service. Floyd County directs customers to report outages at (706) 291-5132.
- On-Call Technician
- The after-hours Water Department contact reached through the County’s published 1-then-0 phone-menu routing.
- Low Pressure
- Water service remains available but pressure is substantially lower than normal.
- Meter Check
- A service request used to have the utility investigate meter-related concerns such as suspected leakage or repair needs.
- Boil-Water Advisory
- An official notice instructing customers to boil tap water before specified uses because harmful germs may be present.
- Do-Not-Drink Advisory
- An advisory that directs customers not to consume tap water; boiling may not remove the relevant contaminant.
- Disconnection
- Intentional termination of customer water service, including for qualifying delinquent accounts.
- Restoration
- Return of water service after an outage, repair or qualifying billing reconnection.
Frequently asked
Floyd County Water Department FAQs
How do I report a Floyd County water outage?
Call the Floyd County Water Department outage/service number at (706) 291-5132. Give the exact service address and describe whether you have no water, low pressure or a visible leak.
What number do I call for a Floyd County water emergency after hours?
Call (706) 291-5132. Floyd County’s official instructions say that after hours you should press option 1 and then 0 so the call can be forwarded to the on-call technician.
How can I check whether my Floyd County address is in a known outage?
The County’s official service-request instructions direct customers with a service outage to call (706) 291-5132. For a current address-specific status, use that official phone route rather than relying on an unofficial outage report.
What if my house has no water but my neighbors do?
Check more than one faucet, your private plumbing shutoff and whether the account was intentionally disconnected. If the cause is still unclear, call Floyd County Water at (706) 291-5132 and describe what you have checked.
Do I need to boil Floyd County water after every outage?
No. Do not assume every outage automatically requires boiling. Follow a boil-water, do-not-drink or do-not-use advisory when one is issued for your area. During an actual boil-water advisory, CDC guidance says to use bottled water or bring tap water to a full rolling boil for one minute unless local officials give different instructions.
Who do I call about a Floyd County water leak or repair?
Floyd County lists (706) 291-5132 and (706) 291-5133 for billing and/or repairs. The service-request page also allows customers to request meter checks and lists water@floydcountyga.org for other non-urgent requests.
How do I know whether my water was disconnected for non-payment?
Check your water bill and account status. Floyd County says bills 30 days delinquent may be disconnected without further notice and the disconnect date is printed on the bill. Contact the billing office if you are unsure whether the loss of service is an outage or account disconnection.
How quickly is Floyd County water restored after paying a disconnected account?
The County’s current billing information says service disconnected for non-payment is turned on the following business day after payment and applicable fees are received.
Where is the Floyd County Water Department office?
The customer office is at 217 Calhoun Avenue, Rome, GA 30161. Current county water-quality material lists regular office hours as Monday through Friday, 8:00 AM to 5:00 PM.
Who do I contact about Floyd County drinking-water quality?
Floyd County’s water-quality material lists Utilities Administrator Steve Hulsey for water-quality questions at (706) 291-5172. The County’s main Water Department page and annual water-quality reports should be used for official system information.
Official verification
Floyd County Water Official Resources
Floyd County Water Department
Main County water page with Water Department contacts, payment link, service resources and water-quality information.
Open Water DepartmentOutages & Service Requests
Official outage number, after-hours routing, meter checks, connection/disconnection requests and service email.
Open Service RequestsWater Billing Information
Due dates, penalties, disconnection policy, reconnect rules, payment methods and published customer charges.
Open Billing InformationOfficial Water Bill Portal
Floyd County’s linked Tyler Technologies utility billing system.
Pay / View AccountFloyd County E-911 Guidance
Explains when 911 should be used and advises residents with utility outages to contact their service provider.
Read E-911 GuidanceCDC Drinking-Water Advisories
Public-health instructions for boil-water, do-not-drink and do-not-use advisories.
CDC Water Emergency GuidanceFor an active outage, broken line or pressure emergency, call Floyd County Water at (706) 291-5132. After hours, press 1 and then 0 for the on-call route.