Independent utility guide: WaterDepartmentGuide.org is not Palm Beach County Water Utilities Department and is not affiliated with Palm Beach County government. Contact information, hours, customer procedures and FY2026 fees below are summarized from official PBCWUD sources. Verify time-sensitive account balances, outages, fees and service orders directly with PBCWUD.
Palm Beach County Water Department: Phone, Address, Hours & Customer Service
Palm Beach County Water Utilities Department • 2026 guide
Need PBC Water? Use the Right Phone, Office or Online Route
The utility most searchers mean by “Palm Beach County Water Department” is the Palm Beach County Water Utilities Department (PBCWUD).
For normal account and billing help, call 561-740-4600. The customer call center operates Monday–Friday, 7:30 a.m.–6:00 p.m. For a water or wastewater emergency, use the same number and select option 1; emergency assistance is available 24/7.
Start here
Palm Beach County Water Department Quick Facts
Phone directory
Palm Beach County Water Department Phone Numbers
Have the service address and account information available before calling. PBCWUD’s official customer information directs account and billing callers to its customer-service system; account-information routing is handled through the phone menu.
Addresses
Palm Beach County Water Department Locations
Boynton Beach Customer Service Center
9045 Jog Road
Boynton Beach, FL 33472
Lobby: Monday–Friday, 8:00 a.m.–5:00 p.m.
Drive-up: Monday–Friday, 8:00 a.m.–5:00 p.m.
Primary customer-service locationWestern Region Customer Service Center
Glades Office Building
2976 State Road 15
Belle Glade, FL 33430
Lobby: Monday–Friday, 8:00 a.m.–5:00 p.m.
Phone: 877-477-1305
PBCWUD Administration
8100 Forest Hill Boulevard
West Palm Beach, FL 33413
Phone: 561-493-6000
This is the department’s administration/operations address and is not the normal substitute for a customer-service lobby.
Customer-service mailing address
Palm Beach County Water Utilities Department
P.O. Box 24740
West Palm Beach, FL 33416
Use the instructions on your bill when mailing a payment and include the proper payment stub.
Important address distinction
9045 Jog Road and 2976 State Road 15 are customer-service centers.
8100 Forest Hill Boulevard is used for administration, engineering and specialized utility business.
Before you visit or call
Palm Beach County Water Department Hours
Regular customer hours
Remaining 2026 published closures
Emergency service remains available: call 561-740-4600 and choose option 1.
Billing & payment
How to Pay a Palm Beach County Water Bill
Online
Log in to PBCWUD’s online billing system to view bills, make payments, enroll in paperless billing and review account history.
Automated Phone
Call 561-740-4600 or 877-477-1305 and select option 2.
The automated system is available for qualifying one-time payments.
In Person
Pay at the Boynton Beach or Belle Glade customer-service center during lobby hours.
PBCWUD lists cash, card, money order and check as in-person options.
Automatic Debit
Automatic debit can be arranged through the online account or through PBCWUD’s Automatic Debit Form.
Bank Bill Pay
Your financial institution can send an electronic payment. PBCWUD says customers will need their 10-digit account number.
Mail or Dropbox
Mail checks/money orders using the bill instructions or use an authorized PBCWUD dropbox. Never place cash in a dropbox.
Online account login: what you can do
Registering a new online account
- Your PBCWUD account number
- The ID number shown on your bill
- Your mailing-address ZIP code
PBCWUD states that it is not affiliated with third-party payment companies such as check-cashing services. Payments sent through an outside provider may take days to reach the utility and can create past-due or delinquency problems.
The PBCWUD login system warns that online account functions may be unavailable between approximately 4:00 a.m. and 7:00 a.m. Eastern Time for maintenance.
Move-in / move-out
Start, Stop or Change Palm Beach County Water Service
Palm Beach County has more than 20 water utilities. A Palm Beach County mailing address does not automatically mean PBCWUD supplies the property.
Starting residential service by phone
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Confirm the service address is in PBCWUD territory
Use PBCWUD’s Find Your Provider resource if you are uncertain.
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Call customer service
Call 561-740-4600 and select the customer-service/account option. PBCWUD allows many new residential accounts to be established by phone.
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Have identity and property information ready
Prepare the correct service address, authorized government photo ID and proof of residency such as a closing document, settlement statement or owner-signed lease when required.
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Prepare the required payment
Most new standard residential accounts require a $110 deposit plus a $35 account activation fee.
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Confirm the service date before ending the call
Ask the representative to confirm the service location, requested date, amounts due and whether anything else is needed.
PBCWUD’s current start-service instructions tell customers initiating qualifying residential service by phone to have a checking-account number and routing number ready and state that credit cards are not accepted for that particular phone setup transaction.
Residential documents
- Valid government-issued photo identification
- Correct property/service address
- Proof of residency when requested
- Payment information for required deposit/activation
Non-residential accounts
- Authorized identification of business owner/officer
- SS-4 documentation containing the EIN/Tax ID
- Authorization letter if another person is acting for the owner/officer
- Additional application documents when required
FY2026 customer charges
Palm Beach County Water Fees Customers Commonly Ask About
PBCWUD’s FY2026 fee schedule applies from October 1, 2025 through September 30, 2026. The amounts below are selected customer-account fees rather than a complete rate schedule.
| Fee | FY2026 Amount | What It Means |
|---|---|---|
| New account activation | $35 | Account activation charge for a new account. |
| Standard ⅝″ × ¾″ account deposit | $110 | Common residential deposit amount for this meter size. |
| Account reactivation | $35 regular-hours / $60 qualifying outside-hours same-day request | Applies when reactivating qualifying service. |
| Delinquent account fee | $35 regular-hours / $60 qualifying outside-hours same-day service | See current PBCWUD policy for the specific delinquency situation. |
| Account deactivation | No charge during listed hours / $60 qualifying outside-hours same-day service | Time-sensitive same-day handling can affect the fee. |
| Meter re-read | $35 if original reading is correct | No charge when the original meter reading is determined to be incorrect. |
| Trip fee | $35 | Applied in qualifying situations under PBCWUD policy. |
| Administrative hearing | $35 | PBCWUD states this is refunded if the customer is granted additional relief. |
The FY2026 schedule lists a charge of 0.5% of the past-due balance when the calculated amount exceeds $5, plus a $5 administrative and general fee. Check the current bill/account for the exact amount assessed to you.
PBCWUD policy states that having a deposit on file does not prevent service discontinuation for unpaid delinquent charges.
When can a residential deposit be credited back?
PBCWUD’s customer-service policy describes a 12-month Good Month Calculation. The policy can credit the deposit back to the account after the qualifying period when the account meets the required payment-history standards.
- No more than the allowed number of past-due notices during the qualifying 12-month period
- No involuntary discontinuance of service during that period
- No uncollectible payment items during that period
24/7 response
Palm Beach County Water Emergency Phone Number
Water or Wastewater Emergency
561-740-4600Select option 1. PBCWUD identifies this as its 24-hour emergency route.
Examples PBCWUD asks customers to report
- Water outage
- Water-main or utility leak
- Discolored water requiring urgent investigation
- Sewer/wastewater emergency
- Hydrant leak or suspected hydrant tampering
- Other urgent utility-system concerns
Boil-water notice
A temporary interruption needed for water-main repair can result in a precautionary boil-water notice.
If a notice applies to your address, follow the current PBCWUD/Florida Department of Health instructions rather than relying on a general Internet summary.
PBCWUD warns that unauthorized utility connections, bypasses and hydrant use can create water-quality and fire-protection risks and may lead to enforcement or charges.
Billing troubleshooting
Palm Beach County Water Bill Suddenly High? Check These First
1. Compare usage
Review current consumption against earlier bills rather than comparing only the dollar total.
2. Check irrigation
Longer sprinkler cycles, broken heads and landscape watering can sharply increase consumption.
3. Look for hidden leaks
Check toilets, hose bibs, irrigation equipment, pool auto-fill systems and indoor plumbing.
4. Review myAMI data
PBCWUD’s AMI tools can help customers examine hourly, daily and weekly water-use patterns.
5. Verify the meter reading
If the reading itself appears questionable, customer service can explain the meter-review process.
6. Call before the account becomes delinquent
Do not wait until a shutoff or delinquency process has advanced before asking about a disputed or unusually high bill.
The FY2026 schedule lists a $35 meter re-read charge when the original reading proves correct. If PBCWUD determines that the original reading was incorrect, the schedule lists no re-read charge.
Avoid calling the wrong utility
Does Palm Beach County Water Utilities Serve Your Address?
Not every property in Palm Beach County is a PBCWUD customer. The county contains more than 20 water utilities, so the city in your mailing address does not by itself identify the correct provider.
Eastern service area includes
- Large portions of unincorporated Palm Beach County
- Village of Royal Palm Beach service
- City of Greenacres service
- Town of Haverhill service
Western communities include
- Belle Glade
- Pahokee
- South Bay
Use PBCWUD’s official Find Your Provider tool before paying a deposit, creating an account or driving to a customer-service center.
Drinking water information
Palm Beach County Water Quality Report
PBCWUD’s June 2026 announcement states that its 2025 Consumer Confidence Report showed zero drinking-water quality violations. The utility reports distributing more than 60 million gallons of drinking water per day across its service area.
View Official PBCWUD Water Quality Information →
For an urgent outage, contamination concern, discolored-water event or utility-system emergency, call 561-740-4600 and select option 1 rather than waiting for an email response.
Directions
Palm Beach County Water Customer Service Center Maps
Save time
Which PBCWUD Contact Route Should You Use?
Online account is usually the fastest self-service route.
Account LoginCall customer service during the weekday call-center window.
561-740-4600Residential customers can complete many requests by phone.
Service InstructionsDo not use a normal email/contact form for urgent water or wastewater problems.
Call • Option 1Utility engineering, infrastructure or development-related matters use specialized departments.
561-493-6000Confirm whether PBCWUD actually serves the property before opening an account.
Find ProviderUnderstand your account
Palm Beach County Water Billing Terms
- Base Facility Fee
- A fixed recurring charge supporting the cost of maintaining utility service availability, even when little or no water is consumed.
- Commodity Charge
- The usage-based portion of the bill calculated from the quantity of water consumed under the applicable rate structure.
- Account Deposit
- Security held by PBCWUD for payment of utility charges. It does not prevent disconnection for nonpayment.
- myAMI
- PBCWUD’s advanced-meter information tools used to review water-consumption patterns and help identify unusual usage.
- Reclaimed Water
- Treated wastewater supplied for approved non-potable uses such as qualifying irrigation applications.
- Boil-Water Notice
- A precaution or directive requiring customers in an affected area to follow specified water-use and boiling instructions until the notice is rescinded.
Frequently searched questions
Palm Beach County Water Department FAQs
1. What is the Palm Beach County Water Department phone number?
The main Palm Beach County Water Utilities Department customer-service number is 561-740-4600. For a water or wastewater emergency, call that number and select option 1.
2. What is the Palm Beach County Water Department address?
The primary customer-service center is at 9045 Jog Road, Boynton Beach, FL 33472. The Western Region Customer Service Center is at 2976 State Road 15, Belle Glade, FL 33430. The administration address is 8100 Forest Hill Boulevard, West Palm Beach, FL 33413.
3. What are Palm Beach County Water Department hours?
Customer-service lobbies are normally open Monday through Friday, 8:00 a.m. to 5:00 p.m. The customer call center operates 7:30 a.m. to 6:00 p.m. Monday through Friday. County holiday closures apply.
4. Is Palm Beach County Water Utilities available 24 hours?
The normal customer-service offices are not open 24 hours, but PBCWUD maintains a 24/7 emergency hotline. Call 561-740-4600 and select option 1 for urgent water or wastewater problems.
5. How do I pay my Palm Beach County water bill online?
Use PBCWUD’s official online account system at ebill.pbcwater.com. Registered customers can view bills, pay online, enroll in paperless billing and review usage history.
6. How do I start Palm Beach County water service?
First confirm that PBCWUD serves the property. New residential customers can call 561-740-4600 for many start-service requests. Prepare the service address, identification, required residency documents and payment information.
7. How much is the Palm Beach County Water Utilities deposit?
Deposits depend on meter size. For FY2026, the standard ⅝-inch × ¾-inch account deposit is $110. PBCWUD also lists a $35 new-account activation fee.
8. Does Palm Beach County Water Utilities serve every address in Palm Beach County?
No. Palm Beach County has more than 20 water utilities. PBCWUD serves large portions of unincorporated Palm Beach County and specified eastern and western communities. Use the official Find Your Provider tool when you are unsure.
9. Where can I check Palm Beach County drinking-water quality?
PBCWUD publishes annual Consumer Confidence Reports through its official Water Quality page. Its 2025 report, published in 2026, states that PBCWUD had zero drinking-water quality violations during 2025.
10. What is the Palm Beach County Water Utilities mailing address?
The customer-service mailing address published by PBCWUD is Palm Beach County Water Utilities Department, P.O. Box 24740, West Palm Beach, FL 33416. Follow the instructions printed on your bill when mailing a payment.
Verification