Crossville Water Department 2026: Customer Service & Office

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Crossville Tennessee water bill, rates, online payment, leak relief and utility maintenance guide

City of Crossville Water Department 2026: Pay Bill, Rates & Leak Relief

Most Crossville water customers are not looking for a long department history. They need to pay a bill, find the correct phone number, understand the new rates, know why a 10% late charge appeared, protect their meter from access problems, or figure out whether a sudden leak bill may qualify for relief. This guide brings the official City of Crossville utility billing, water rates, meter rules, online payment portal, Utility Maintenance and Water Resources details into one scan-first page that helps you act quickly.

💳 Billing: 931-484-5113 ☎️ Phone Pay: 833-209-4457 🏢 City Hall: 392 N Main St 🕖 Hours: Mon-Fri 7am-4pm 💧 Leak relief up to $2,500
Quick answer board

Choose the Crossville Water Task You Need

💳 Pay water bill Use Quick Pay with account number, sign in/register, phone payment, automatic draft, mail, City Hall, drive-thru, or night drop box.
📈 Check rates Water: inside city $7.85/1,000 gals; outside city $9.42/1,000 gals. Sewer rates are listed separately.
💧 Leak relief Automatic Water/Sewer Leak Relief enrollment may help with qualifying leak bills, subject to limits and terms.
🛠️ Water line issue Utility Maintenance handles leak repair, flushing, new line inspections, meter boxes, service lines and water taps.
Official-source shortcut: For billing, rates, service fees, eBill and leak relief, use the official City of Crossville Utility Billing page. For online payment, use the official Crossville Municipal Online Services Utility Billing portal. For water-line maintenance, taps, meters and backflow, use Utility Maintenance.
Official contacts Pay bill Quick Pay & login Water/sewer rates Late fee & minimum Leak relief program Water meter rules Service establishment fees Utility maintenance Water resources Call scripts Map Video guide Official links FAQs
Payment safety: Start from crossvilletn.gov or the official Municipal Online Services portal. Avoid entering your account number through ads, third-party biller pages, or unofficial utility directories unless you intentionally choose that service.
Official contacts

Crossville Water Department Contacts That Matter

Use the right route before you call. Billing, online payment, water-line maintenance, water resources and wastewater plant questions do not always go to the same staff.

Need Official detail Use this for
Utility Billing 931-484-5113; 392 N Main Street, Crossville, TN 38555 Water bill, sewer bill, payment, rates, late charge, service fees, eBill, account questions.
Office hours Monday-Friday, 7:00am-4:00pm Call or visit City Hall during billing office hours.
Phone payment 833-209-4457; $1.25 service fee listed Pay by phone when you have account details ready.
Utility Billing portal contact samantha.bullock@crossvilletn.gov Portal-related utility billing questions or account support.
Utility Maintenance / Public Works 931-484-7631; 376 Sparta Highway, Crossville, TN 38572 Water-line maintenance, service-line work, meter boxes, public utility field issues.
Water Resources 963 City Lake Rd, Crossville, TN 38572; 931-788-5515 Water resources, consumer confidence reports, service line inventory information.
Wastewater Plant 931-484-6257 Wastewater plant-related contact from city contact list.
Insider tip: If your question is about payment, rates, account number or leak relief charge, call Utility Billing first. If it is about a physical water-line issue, meter box obstruction, tap, flush, service line or repair, ask for the correct Utility Maintenance route.
Bill payment

How to Pay a Crossville Water or Sewer Bill

Crossville gives customers several payment routes. Pick the one that matches your deadline, access needs and proof-of-payment requirement.

Payment method Official detail Best user action
Online Online payment through Municipal Online Services; $1.25 service fee listed. Use for fast payment and account management.
Quick Pay Portal says Quick Pay needs your account number and no login is necessary. Use when you only need to pay one bill quickly.
Sign in / register Portal allows details, single and multi-account management, and multi-bill pay. Use for recurring account access or multiple accounts.
Phone Phone payment listed at 833-209-4457 with $1.25 service fee. Use if you prefer phone payment and have account details ready.
Automatic draft Automatic draft from checking or savings is listed as a payment option. Use if you want less manual monthly payment risk.
City Hall / drive-thru / drop box Come inside City Hall, use drive-thru window, or use night drop box. Use for local in-person payment, but keep your receipt or payment record.
Mail-in Mail-in payment is listed as an option. Use only when your due date is not urgent.
Deadline tip: If the discount date is close, avoid mail. A 10% charge is added to bills not paid by the discount date stated on the bill.
Portal login

Crossville Online Portal: Quick Pay, Sign In and Account Number Format

The official Municipal Online Services portal is useful for fast payment, but it also helps customers manage single and multiple accounts if they register.

⚡ Quick Pay No login Account number required
🔐 Register Manage account Details + history
🧾 Multi-pay Available Multiple accounts
➖ Format Use dashes Example: 001-0101-01
☎️ Help 931-484-5113 Utility Billing
1

Choose Quick Pay if you only need to pay

The portal says Quick Pay needs your account number and no login is necessary.

2

Include all dashes in your account number

The Quick Pay page says to include all dashes, with example format 001-0101-01.

3

Sign in for account management

Register or sign in if you want to view details, manage single and multiple accounts, or use multi-bill pay.

Open portal: City of Crossville Utility Billing Portal
Rates

Crossville Water and Sewer Rates Listed by the City

Use the current official Utility Billing page before estimating a bill. The City lists different rates for inside-city and outside-city service.

Charge type Inside City Outside City User note
Water rate $7.85 per 1,000 gallons $9.42 per 1,000 gallons Usage rate depends on where your service is classified.
Sewer rate $9.14 per 1,000 gallons of water used $13.71 per 1,000 gallons of water used Sewer is based on water used, according to listed rate wording.
Minimum billing Minimum fee for 2,000 gallons Minimum fee for 2,000 gallons Minimum applies regardless of consumption.
Rate-reading tip: If your bill seems high, separate the issue: minimum charge, water usage, sewer usage, late charge, leak relief fee, water line relief fee, sewer line relief fee, or actual leak usage.
Late charge

Crossville Discount Date, Late Charge and Minimum Bill

The official Utility Billing page says a minimum fee for 2,000 gallons will be charged regardless of consumption and a 10% additional charge will be added to all bills not paid by the discount date stated on the bill.

Minimum bill

Expect a minimum fee based on 2,000 gallons even if your water use is low.

Late charge

Pay before the discount date. The City lists a 10% charge for bills not paid by that date.

Bill check: Before calling, look for your billing period, usage, discount date, water charge, sewer charge, relief program fees and past-due balance.
Leak relief

Crossville Water Leak and Sewer Leak Relief Program

Crossville says customers are automatically enrolled into the Water Leak and Sewer Leak Relief program. The program may help with qualifying leak bills, but it does not replace your responsibility to fix leaks quickly and provide required documentation.

🛡️ Enrollment Automatic Water/Sewer Leak Relief
2 Claims Per 12 months Subject to rules
$ Limit $2,500 Per qualifying leak
200% Threshold Bill must exceed Average monthly bill rule
☎️ Opt out / add 1-855-426-7655 Program administrator
Leak relief detail What it means Action for customer
Benefit calculation Bill with leak minus average of previous 12 water/sewer bills, up to benefit limit. Keep previous bill history and current leak bill.
Repair timing Terms say a qualifying leak must be repaired within five days from discovery with proof of repair. Call a plumber quickly and save documentation.
If utility notified you No benefit if notified by utility and needed repairs are not made within five days. Do not delay after a notice.
Not covered examples Repair costs, routine dripping faucets, pool filling, lawn/garden watering, faulty meter, improper meter reading, pressure washing and sprinkler system leaks are listed exclusions. Read terms before assuming coverage.
Monthly fee Water & Sewer Leak Relief listed as Residential $1.65, Commercial Single Occupancy $5.00, Commercial Multiple Occupancy $9.75. Check your bill if you want to understand relief program line items.
Do not wait: If you discover a leak, shut off water if safe, document the issue, repair it quickly, keep proof of repair, and call the program route or Utility Billing for next steps.
Meter access

Crossville Water Meter Access Rules Customers Should Know

The City asks customers to keep meters clear so city employees or representatives can safely read and maintain them. This is one of the easiest issues to prevent before it becomes a service or billing problem.

Do not block meter with Why it matters Customer fix
Weeds, trees, rocks or debris Blocks meter reading and maintenance access. Clear vegetation and debris regularly.
Structures over meter Prevents maintenance work. Do not build over the meter box.
Fence without proper gate City says no fences shall be erected around meters without street-accessible gates close to the meter. Make sure the gate is directly accessible from the street.
Unsafe animals near meter Can be hazardous to city employees or representatives. Keep animals away from meter access area.
Before calling about a missed read: Check that the meter box is visible, accessible, not fenced off, not covered by landscaping, and safe for a meter reader.
Service fees

Crossville Service Establishment Fees for New Accounts

The City lists non-refundable service charges for new accounts, payable upon application for service.

New account type Listed service charge Practical note
Residential / homeowner $50 Ask what documents are needed before applying.
Residential / renter $75 Have lease, ID and service address ready.
Commercial / industrial $75 Ask about business documentation and deposit if applicable.
Call script for new account: “I need to establish a new utility account at [service address]. I am the [homeowner/renter/commercial user]. What documents, service charge, deposit, and start date rules apply?”
Utility maintenance

What Crossville Utility Maintenance Handles

Utility Maintenance is the field side of the water system. It is different from the billing counter.

Utility Maintenance duty What the official page says When users need it
Water lines Installation and maintenance of water lines, leak repair, flushing dead-end lines, inspection of new lines. Main leak, public water-line work, line inspection, system flushing question.
Meter and valve boxes Raising meter boxes and valve boxes, changing service lines. Meter box issue, valve box problem, service-line change.
Water taps Construction of water taps from 3/4 inch to 12 inches. New tap or construction project question.
Water meters Read and maintain approximately 7,500 water meters monthly. Meter reading or meter access issue.
Tennessee One Call Locate water and sewer lines for Tennessee One Call. Before digging or excavation near utilities.
Hydrants Maintain approximately 650 fire hydrants in the City and about 180 outside the City. Hydrant maintenance or flushing question.
Backflow Cross connection program includes testing backflow prevention devices. Backflow, cross-connection or device testing issue.
Digging warning: If you are planning excavation, contact Tennessee One Call before digging. Do not guess where water or sewer lines are located.
Water resources

Crossville Water Resources, Reports and Service Line Inventory

The Water Resources page is the better official route for water reports, water resources and lead service line inventory information.

Consumer Confidence Reports

The Water Resources page links recent Consumer Confidence Reports, including 2020 through 2025 reports.

Service line inventory

The City says Crossville and Catoosa Utility Department used inspections, historical records, statistical analysis and other approved methods for the water service line inventory submitted and approved in 2024.

Water Resources contact: Joe Kerley, Director; 963 City Lake Rd, Crossville, TN 38572; phone 931-788-5515.
Call scripts

What to Say When Calling Crossville Utility Billing or Water Staff

Situation Say this Have ready
Pay bill / online issue “I need help with my Crossville utility bill payment or online payment portal.” Account number with dashes, service address, payment amount, confirmation, last payment amount.
Late charge “I need to understand the 10% charge or discount date on my bill.” Bill copy, due/discount date, payment date, amount paid.
Leak relief “I may have a qualifying leak and need the Water/Sewer Leak Relief steps.” Date found, repair date, repair proof, plumber info, current bill, 12-month average if available.
Meter access “I need to confirm meter access or a meter reading issue.” Service address, meter location, photos if safe, fence/gate/access details.
Field issue “I need to report a water line, meter box, valve box, tap, hydrant or service-line issue.” Location, nearest cross street, photos if safe, active leak status, callback number.
New account “I need to establish a new water/sewer utility account.” Service address, homeowner/renter/commercial status, ID, lease/deed if applicable, start date.
Map

Crossville Utility Billing Map and Visit Checklist

Use this map for City Hall and Utility Billing. For field maintenance or Water Resources, call first because those locations and tasks are different from the billing counter.

City of Crossville Utility Billing

Address: 392 N Main Street, Crossville, TN 38555. Phone: 931-484-5113. Hours: Monday-Friday, 7:00am-4:00pm.

Open City Hall Directions Call Utility Billing
Visit checklist: Bring your bill, account number with dashes, last payment amount if using portal support, photo ID, payment method, proof of repair for leak relief, and any city notice.
Video guide

Crossville Water Resources Video

This section uses a direct YouTube embed from a Crossville Water Resources presentation result, not a broken search iframe. Use the video for department background, then rely on official city pages for payment, rates, leak relief and service details.

2025 Crossville State of the City — Water Resources Update

This video is useful context for Crossville water resources. It does not replace the current Utility Billing page, fee table or leak relief terms.

Open Video on YouTube Open Water Resources
Video note: Use video for background only. For actual payment, rates, relief fees, account access, meter rules and emergency questions, confirm through official City of Crossville pages.
FAQs

City of Crossville Water Department FAQs

What is the City of Crossville Utility Billing phone number?

Call 931-484-5113 for Utility Billing. The official Utility Billing page lists office hours as Monday-Friday, 7:00am-4:00pm.

How do I pay my Crossville water bill online?

Use the official City of Crossville Municipal Online Services Utility Billing portal. Quick Pay needs your account number and no login is necessary.

What phone number do I use for Crossville phone payment?

The official Utility Billing page lists phone payment at 833-209-4457 with a $1.25 service fee.

Where is Crossville Utility Billing located?

The City lists Utility Billing at 392 N Main Street, Crossville, TN 38555.

What are Crossville water rates?

The official Utility Billing page lists water rates as Inside City $7.85 per 1,000 gallons and Outside City $9.42 per 1,000 gallons.

What are Crossville sewer rates?

The official Utility Billing page lists sewer rates as Inside City $9.14 per 1,000 gallons of water used and Outside City $13.71 per 1,000 gallons of water used.

Is there a minimum water bill in Crossville?

The City says a minimum fee for 2,000 gallons will be charged regardless of consumption.

What is the Crossville late charge?

The City says an additional charge of 10% will be added to bills not paid by the discount date stated on the bill.

Does Crossville have leak relief?

Yes. Customers are automatically enrolled in Water Leak and Sewer Leak Relief. Participants are allowed up to two claims per 12-month period, and the benefit claim is limited to $2,500 per qualifying leak, subject to terms.

Can I opt out of Crossville leak relief?

Yes. The City page says participation is optional and customers may opt out by calling toll-free 1-855-426-7655. The page warns that if you opt out, your bill will not be adjusted in the event of a water or sewer leak.

What should I do if my Crossville water meter is blocked?

Clear weeds, trees, rocks, debris and structures. Do not keep unsafe animals around the meter, and do not fence the meter without a street-accessible gate close to the meter.

Who maintains Crossville water lines and meters?

The Utility Maintenance Division handles installation and maintenance of water lines, leak repair, flushing, new line inspections, meter boxes, valve boxes, service lines, water taps, meter reading and maintenance, hydrants and backflow-related work.

Final takeaway

Best Way to Handle a Crossville Water Department Task

Use this route: Pay bill or ask account questions → Utility Billing at 931-484-5113. Pay online → Municipal Online Services portal. Pay by phone → 833-209-4457. Water-line, meter box, service line, tap or hydrant maintenance → Utility Maintenance/Public Works. Water reports and lead service line inventory → Water Resources.

The fastest path is to choose the correct Crossville route before taking action. Use Quick Pay for a single payment, sign in for account management, read your discount date carefully, keep your meter clear, document leak repairs fast, and use official pages before paying fees or requesting field work.

Editorial note: This independent guide summarizes official City of Crossville, Tennessee utility billing and water-related resources for easier public use. Official phone numbers, rates, fees, leak relief rules, account features, office hours, payment portal details, maintenance procedures and forms can change. Confirm final details directly on official crossvilletn.gov and the official City of Crossville Municipal Online Services portal before paying, applying, opting out, requesting service, or making repair decisions.

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