Hillsboro Water Department 2026: Services Offered & Contact

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Hillsboro Oregon water bill, service, leaks, meters and bulk water guide

Hillsboro Water Department 2026: Pay Bill, Start Service & Bulk Water

Searching for the Hillsboro Water Department usually means you need one of four things fast: pay a utility bill, start or stop service, get help with a high or past-due bill, or solve a water issue like a leak, pressure concern, meter installation or bulk water permit. This guide turns the official City of Hillsboro pages into a scan-first action page with the phone numbers, office locations, payment routes, assistance rules, permit fees, leak steps and contractor details that actually help users finish the task.

💳 Utility Billing: 503-681-6163 🚰 Water Ops: 503-615-6700 🚨 After-hours: 503-615-6775 🏢 Civic Center: 150 E Main St 🚒 Bulk water fees included
Quick answer board

Choose the Hillsboro Water Task You Need

💳 Pay utility bill Use the City payment portal, call 503-681-6163, pay in person, use the South Civic Center dropbox, or mail payment.
🚰 Start or stop service Use the official Start or Stop Utility Service page to activate service, shut off service, or handle rental property interim billing.
💧 Leak / pressure / meter Call 503-615-6700 for leak checks, bulk water permit, newly purchased meter installation request, or water pressure concerns.
🚨 Emergency Business-hours emergency: 503-615-6702. After-hours pager: 503-615-6775 and enter your phone number for callback.
Official-source shortcut: For payments, start with Hillsboro Utility Billing Payment Options. For start/stop service, use Start or Stop Utility Service. For water department contacts, use Contact Water Staff. For contractor hydrant water, use the official Bulk Water Program.
Official contacts Pay bill Start / stop service Utility assistance 2026 utility bill & rates Bulk water permit Meter leak check Water rebates Developers & contractors Call scripts Map Video guide Official links FAQs
Important: Do not pull water from any fire hydrant without a City bulk water permit and Hillsboro Water-issued bulk water meter. A permit only allows access to approved bulk hydrants, not every hydrant in the city.
Official contacts

Hillsboro Water Department Contacts That Matter

Use the correct office first. Hillsboro separates billing help, Water Department programs, Operations services, and emergencies.

Need Official detail Use this for
Water Department programs 503-615-6702; Civic Center, 150 E Main Street, Third Floor Rebates, conservation, backflow, water rates, System Development Charges, public information, lead test kits, home water audits.
Water Operations 503-615-6700; 390 W Main Street, Hillsboro, OR 97123 Leak checks, bulk water permit, newly purchased meter installation request, water pressure concerns.
Utility Billing 503-681-6163; Civic Center, 150 E Main Street, First Floor Pay utility bill, start/stop service, bill assistance, leak adjustment, fee questions.
Business-hours emergency 503-615-6702 Emergency water issue during business hours.
After-hours emergency pager 503-615-6775; enter your phone number including area code for callback After-hours water emergency, major leak, urgent water shutoff need.
One Call Locates 503-246-6699 Utility locates before digging. Always call before excavation.
Insider tip: For a bill balance or payment problem, call Utility Billing at 503-681-6163. For a physical water issue like leak check, pressure concern, meter shutoff or bulk water, call 503-615-6700.
Bill payment

How to Pay a Hillsboro Utility Bill

Hillsboro’s utility bill can include drinking water, sanitary sewer, surface water management, transportation utility fee, and in some areas other service fees. Use official payment routes so your account and customer number are applied correctly.

Payment method Official detail Best user action
Online portal Payment portal supports account setup, mobile payments, recurring payments, multiple accounts and one-time payment. Use for fastest self-service payment and paperless/recurring options.
Pay by phone Call 503-681-6163 24/7 and have your account and customer number ready. Use if you have your bill and want automated payment.
In person Utility Billing Counter, Hillsboro Civic Center, 1st Floor Room C135, 150 E Main St, 8 AM-5 PM Monday-Friday. Use for cash/check/card help or billing questions.
Dropbox South Civic Center Parking Lot at the corner of SE Washington St. and Main St. Use check/money order after hours; keep a record.
Mail without stub City of Hillsboro Utility Billing, 150 E. Main St., Hillsboro OR 97123. Write account/customer details on check if stub is missing.
Mail with stub City of Hillsboro Utility Billing, PO Box 3838, Portland OR 97208-3838. Use if you have the payment stub and payment is not urgent.
Payment safety: Start from the official City of Hillsboro payment page instead of search ads. Keep your account number, customer number, payment confirmation and date until the payment posts.
Start or stop service

Start or Stop Hillsboro Utility Service

The official Start or Stop Utility Service page gives separate routes to activate service, shut off service, and handle an Interim Billing Agreement for rental properties.

Use start service if…

You moved into a property, bought a home, opened a business account, or need a utility account activated at a Hillsboro service address.

Use stop service if…

You moved out, sold the property, closed an account, or need billing stopped at a service address.

1

Open the official start/stop page

Use the official Start or Stop Utility Service page.

2

Choose activate or shut off

Select the correct form route for activating service or shutting off service. Rental properties may need the Interim Billing Agreement.

3

Prepare account details

Have service address, account holder name, move-in or move-out date, phone, email, mailing address and owner/renter details ready.

Need help? Call Utility Billing at 503-681-6163 if you are unsure whether you need new service, shutoff, account transfer, or rental property interim billing.
Bill help

Hillsboro Utility Assistance: Flexible Payment Plans and Bill Relief

Hillsboro offers help for qualifying customers who are behind on payment or need a more flexible way to pay a current or past-due bill.

Assistance option Official detail What to do next
Flexible payment plan Available if you cannot pay a current bill on time, need flexibility on a past-due bill, have not defaulted on a plan in the last 12 months, and the account is not in debt collection. Email Utility Billing, call 503-681-6163, or visit the Civic Center.
Bill relief Eligible customers may receive assistance based on household size: 1-4 people $300, 5-8 people $400, 9+ people $500 within a 12-month period. Verify eligibility through an approved community partner.
Eligibility path 1 Government assistance programs such as SNAP, WIC, TANF, OHP, Free and Reduced Lunch, energy assistance, public housing/Section 8. Bring program proof to a verification partner.
Eligibility path 2 Household earns at or below 60% Oregon Median Income for the past 30 days. Prepare gross income documentation for adults in the household.
Language help Staff speaks English and Spanish and can assist in more than 240 additional languages through translation service. Ask for language assistance when contacting Utility Billing.
Assistance tip: Call before your account reaches debt collection. The City’s flexible plan rules are easier to use before the account becomes harder to manage.
Rates and bill detail

2026 Hillsboro Utility Bill: What Charges May Appear

Your Hillsboro bill may include more than drinking water. The City explains that depending on where you live, your bill may include drinking water, sanitary sewer, surface water management, transportation utility fee, and a community services fee for some South Hillsboro customers.

💧 2026 water $56.22 6,000 gallons typical household
🚽 2026 sewer $62.31 Typical residential bill
🌧️ Surface water $18.46 Storm sewer / SWM
🚗 TUF $10.60 Transportation utility fee
🧾 Total $147.59 2026 typical household bill
Rate-reading tip: Do not assume every charge is set by the City of Hillsboro. The City says some sanitary sewer and surface water rates are set by Clean Water Services and billed by the City on their behalf.
Bulk water permit

Hillsboro Bulk Water Program: Permit, Meter and 2026 Fees

The bulk water program is for projects that need water from approved bulk hydrants. It does not allow you to pull from any hydrant you choose.

Strict rule: You need a City permit, a Hillsboro Water-issued bulk water meter, proper backflow protection, and an approved bulk hydrant with a blue identification ring. Unauthorized or improper fire hydrant use can result in a $500 fine.
2026 bulk water item Official amount / rule User note
Meter deposit $947 refundable Paid at rental/inspection.
Meter daily rental $5.85 per day Return meter promptly to reduce cost.
Bulk water cost $6.51 per 1,000 gallons Meter records how much water is pulled.
Backflow preventer deposit $497 refundable May not be needed if truck has tested/certified preventer.
Backflow preventer rental $3.50 per day Backflow protects public waterline from contamination.
Single load $23.75 per load For single-load use where applicable.
Site-specific hydrant $207 Allow two business days for permit processing.
On-site vehicle inspection $65 Required if using truck to transport water.
1

Call before planning hydrant use

For more information, call 503-615-6700, option 2. The bulk water page also lists 503-615-6702 for questions.

2

Use only approved bulk hydrants

Approved bulk hydrants are listed on the Bulk Hydrant Map and have a blue identification ring.

3

Prepare for truck inspection

If transporting water by truck, the City inspects the truck for proper backflow prevention and a hydrant wrench.

4

Pick up the meter by appointment

Meters may be picked up by appointment only at 390 W Main Street, Hillsboro, OR 97123.

Leak and meter

Use Your Hillsboro Water Meter to Check for Leaks

Hillsboro uses Neptune Automatic Meter Reading meters. They are read monthly by radio signal, but you can still use the built-in display to check for leaks at any time.

1

Turn off all water

Turn off sinks, toilets, washing machine, ice maker, irrigation and anything else using water.

2

Find and activate the meter display

The meter box is usually near the roadway in front of the home. If the display does not turn on, shine a flashlight over the display.

3

Watch “Rate”

The display alternates between “Read” and “Rate.” If everything is off, the rate should read 0.00 or 0,000. If it shows flow, you may have a leak.

4

Request a leak check if needed

Customers can request a leak check from Hillsboro Water by calling 503-615-6700.

Leak location Responsibility What to do
Water supply line between meter and home Property owner / homeowner Call a professional plumber. Hillsboro Water does not perform private locates or repair homeowner-side leaks.
From water main in street to meter Hillsboro Water Call Water Operations for assessment.
Need shutoff at meter Hillsboro Water Call 503-615-6700 during business hours or 503-615-6775 after hours. Customers are not authorized to tamper with the meter.
Leak adjustment tip: For possible bill relief after a leak, the City says customers must repair the leak within 30 days of discovery and submit the Credit for Leak Adjustment form with proof of repair within 60 days of making the repair.
Rebates

Water Efficiency Rebates That Can Lower Hillsboro Water Use

Hillsboro offers water efficiency rebates for eligible residential customers, and larger efficiency support for some businesses, nonprofits, schools and homeowners associations with Hillsboro Water accounts.

Rebate / program Official detail Best use
Smart Water Meter monitoring device Up to $150 rebate for qualifying device purchase and installation. Track use 24/7, detect small leaks, receive app notifications.
Energy Star washing machine $50 rebate for qualifying Energy Star washing machine. Replace older water-using washer.
High-efficiency toilet $75 per WaterSense 1.28 gpf high-efficiency toilet; residential limit applies. Replace old water-wasting toilet.
Weather-based irrigation controller Up to $200, not exceeding purchase price; accessories and labor not included. Reduce outdoor irrigation waste.
Business / nonprofit / school / HOA efficiency project Approved rebates pay 50% of project costs up to $2,500, as funding is available. Indoor/outdoor water efficiency improvements.
Rebate rules to remember: Apply within 90 days of purchase, include receipt details, and expect review within 6 to 8 weeks. Rebates are mailed by check and cannot be applied directly to your utility bill.
Developers & contractors

Hillsboro Water Department Developer, Contractor and Meter Forms

For construction and development, the City points users to Water Design and Construction Standards, Standard Specifications, General Notes, meter request forms and fire flow requests.

Contractor need Official route Practical action
Design and construction standards Hillsboro Water Design and Construction Standards and Public Works Standard Specifications. Review before submitting plans or installing public infrastructure.
Bulk water program Bulk Water Program page. Get permit, meter, backflow protection, inspection and map before pulling water.
Meters Irrigation Meter Request Form, Temporary Meter Request Form, Domestic Meter Request Form. Choose the right meter form before scheduling installation.
Fire flow data Online Fire Flow Request. Request existing water flow/pressure information for development permits where required.
Contractor script: “I need Hillsboro Water guidance for [domestic/temporary/irrigation meter, fire flow, bulk water, pressure concern] at [project address]. The permit or project number is [number]. Which form, inspection, fee and appointment route should I use?”
Call scripts

What to Say When Calling Hillsboro Water or Utility Billing

Situation Say this Have ready
Pay bill or payment issue “I need help with my City of Hillsboro utility bill payment or payment posting.” Account number, customer number, payment date, amount, method, confirmation.
Start service “I need to activate utility service at [address].” Service address, start date, account holder name, phone, email, mailing address.
Stop service “I need to shut off utility service at [address] on [date].” Service address, stop date, forwarding address, account holder details.
Leak check “I need a leak check or water service shutoff at the meter.” Address, whether water is actively flowing, inside/outside symptoms, callback number.
Bulk water “I need a bulk water permit and meter rental for a project.” Project address, vehicle info, hydrant need, backflow device, dates, billing contact.
Bill relief “I need to discuss a flexible payment plan or bill relief.” Account number, household size, income/assistance proof, past-due amount.
Map

Hillsboro Water Department and Utility Billing Map

Most billing and customer-service tasks route through the Hillsboro Civic Center at 150 E Main Street. Operations tasks such as leak checks, bulk water permits, meter installation requests and pressure concerns may route through 390 W Main Street.

Hillsboro Civic Center — Utility Billing and Water Department Programs

Address: 150 E Main Street, Hillsboro, OR 97123. Utility Billing is on the 1st Floor, Room C135. Water Department program office is listed on the 3rd Floor.

Open Civic Center Directions Open Operations Directions
Visit checklist: Bring bill/account number, customer number, photo ID, payment method, proof documents for assistance, leak repair proof if asking about adjustment, and appointment details if picking up a bulk water meter.
Video guide

Hillsboro Water Video Guide

This is a proper WordPress-safe direct YouTube embed. It uses a direct video ID instead of a broken YouTube search iframe.

Hillsboro Water Rates: How Rates Are Set

This official-style Hillsboro water video helps users understand water rates and why utility bills change. Use the video for general context, then use the official billing, assistance and water pages for final steps.

Open Video on YouTube Open Rate Adjustments
Video note: Video helps explain the rate idea. For actual payment, assistance, bulk water, leak adjustment or start/stop service, follow the current official City pages.
FAQs

Hillsboro Water Department FAQs

What is the Hillsboro Water Department phone number?

For Water Operations tasks such as leak checks, bulk water permits, newly purchased meter installation requests and water pressure concerns, call 503-615-6700. For Water Department programs such as conservation, rates, rebates, backflow and water quality, call 503-615-6702.

What is Hillsboro Utility Billing phone number?

Call 503-681-6163 for utility bill payment, start/stop service, financial assistance, leak adjustment and fee questions.

How do I pay my Hillsboro utility bill online?

Use the official City of Hillsboro payment portal linked from the Payment Options page. The portal supports online payments, mobile payments, recurring payment options, multiple account viewing and one-time payment.

Can I pay my Hillsboro water bill by phone?

Yes. Call 503-681-6163 and have your account and customer number ready.

Where can I pay my Hillsboro utility bill in person?

Pay at the Utility Billing Counter at the Hillsboro Civic Center, 150 E Main Street, 1st Floor Room C135, Monday through Friday from 8 AM to 5 PM, excluding weekends and holidays.

How do I start or stop Hillsboro utility service?

Use the official Start or Stop Utility Service page to activate service or shut off service. For help, call Utility Billing at 503-681-6163.

Does Hillsboro offer water bill assistance?

Yes. Qualifying customers may request a flexible payment plan or bill relief. Contact Utility Billing by email, call 503-681-6163, or visit the Civic Center at 150 E Main Street.

How do I get a Hillsboro bulk water permit?

Use the Bulk Water Program. You need a permit, approved bulk hydrant, Hillsboro Water-issued bulk water meter, proper backflow protection and, if using a truck, inspection.

Can I pull water from any Hillsboro hydrant?

No. A bulk water permit does not allow use of any hydrant in the city. The hydrant must be listed on the Bulk Hydrant Map and have a blue identification ring, unless Hillsboro Water approves a site-specific permit.

Who is responsible for a leak between the meter and the house?

The property owner or homeowner is responsible for the water service line from the meter to the residence. Hillsboro Water is responsible for leaks from the main in the street to the meter.

How do I request a water shutoff at the meter?

Call 503-615-6700 during business hours or 503-615-6775 after hours. Customers are not authorized to tamper with the meter.

Does Hillsboro offer water efficiency rebates?

Yes. Rebates include up to $150 for qualifying smart water meter monitoring devices, $50 for Energy Star washing machines, $75 per eligible high-efficiency toilet, and up to $200 for qualifying weather-based irrigation controllers.

Final takeaway

Best Way to Handle a Hillsboro Water Department Task

Use this route: Pay bill or start/stop service → Utility Billing at 503-681-6163. Leak check, bulk water, meter installation request or pressure concern → Water Operations at 503-615-6700. Water rebates, conservation, backflow, rates and water quality → Water Department programs at 503-615-6702. After-hours emergency → 503-615-6775.

For most users, the fastest path is not reading every City page. It is choosing the correct Hillsboro route, preparing the right account or project details, and using the official page before paying, applying, visiting, pulling hydrant water or scheduling work.

Editorial note: This guide summarizes official City of Hillsboro water and utility billing resources for easier public use. Official phone numbers, counter hours, fees, rates, assistance amounts, permit rules, forms, rebate criteria and service procedures can change. Confirm final details directly on official hillsboro-oregon.gov pages before paying, applying, using bulk water, repairing leaks, requesting service, or scheduling construction work.

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