Fort Lauderdale Water Department 2026: Phone, Address & Hours

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Fort Lauderdale water bill, utility login, owner service rule and emergency repair guide

City of Fort Lauderdale Water Department 2026: Pay Bill, Login, Start Service & Emergency Help

Fort Lauderdale water customers usually need one answer quickly: pay the municipal services bill, activate the online account, open or close utility service, report a leaking meter or hydrant, question a high bill, request an irrigation meter, or find the right office before visiting. This guide pulls the official City details into short action blocks so you can choose the correct phone number, form, portal, fee note, address, and next step without reading several city pages.

💳 Utility Billing: 954-828-5150 🚨 24-Hour Repairs/FixIt: 954-828-8000 🏢 Billing Office: 700 NW 19th Ave 🕗 Walk-in: Mon-Fri 8am-4pm ⚠️ Owner-only new accounts from Mar 1, 2026
Quick Fort Lauderdale task finder

What Do You Need From Fort Lauderdale Water or Utility Billing?

💳 Pay / login Use the official Customer Self Service portal. Activate online access with account number, house number and ZIP code.
🏠 Start service From March 1, 2026, only property owners can establish new utility billing accounts.
🚨 Leak / hydrant / meter issue Use FixIt FTL or call 954-828-8000 for water leaks, damaged hydrants, meter leaks and emergency repairs.
📈 High bill Check toilets, faucets, irrigation lines, sprinkler heads, houseguests and new sod before asking for adjustment options.
Fast route: For utility billing, connects/disconnects, payment, account login and new service, call 954-828-5150 or use the official Customer Self Service portal. For water leaks, damaged hydrants, meter leaks or emergency repairs, use FixIt FTL or call 954-828-8000.
Official contacts Pay bill and login Activate online access Payment options Start new service Close account High bill and leak check Leaks, hydrants and repairs Irrigation meter E-billing and AutoPay Call scripts Map and office visit Video resource Official links FAQs
2026 account rule: Starting March 1, 2026, Fort Lauderdale says only property owners can establish new utility billing accounts. Tenant accounts already active remain unchanged unless service is disconnected; if disconnected, the owner must reestablish service.
Official contact board

Fort Lauderdale Utility Billing and Water Repair Contacts

Need Official detail Use it for
Utility Billing 954-828-5150 Bills, connects, disconnects, payment, new service, account questions.
Billing office Development Services Department, 700 N.W. 19th Avenue, Fort Lauderdale, FL 33311 Walk-in Utility Billing & Collections customer service.
Walk-in hours Monday-Friday, 8:00 AM-4:00 PM In-person payments, service forms, account service.
Office phone hours Monday-Friday, 8:00 AM-5:00 PM Phone assistance with Utility Billing.
24-hour Customer Service / FixIt FTL 954-828-8000 Water leaks, damaged hydrants, meter leaks, sewer, storm drains, trash and repair reporting.
Utility Billing email UtilityBilling@fortlauderdale.gov New service application and e-billing support when instructed by the City.
Fax 954-828-5880 Utility service application submission by fax.
Insider routing tip: If the issue is bill/payment/account/start service, call 954-828-5150. If the issue is a leak, hydrant, sewer, storm drain or field repair, use 954-828-8000.
Pay bill and login

How to Pay a Fort Lauderdale Water or Municipal Services Bill Online

Fort Lauderdale’s portal is for municipal service billing, including utility bill access, payments, account history and paperless billing features.

1

Open the official portal

Use Customer Self Service or start from the City’s Utility Billing page.

2

Choose login or one-time pay

Use login for account history, e-billing, reminders, scheduled payments and AutoPay. Use one-time pay for a quick payment when you do not need account management.

3

Pick the right payment method

The City lists online payments by Visa, MasterCard, American Express and e-check. Credit/debit card payments have a merchant transaction fee; recurring ACH and one-time EFT are listed as not charged that card fee.

4

Save proof

Keep the confirmation number, payment date, account number, amount and payment method until the payment appears on your account.

Due date rule: Fort Lauderdale says all bills are due within 25 days of the billing date. A 1% per month late payment penalty is assessed on outstanding balances.
Activate access

Activate Online Access to Your Fort Lauderdale Utility Account

Activation is for customers who want online access to the Municipal Service account for bill payment and account history.

🧾 Needed Account number From bill
🏠 Needed House number Exactly as bill shows
📍 Needed ZIP code Exactly as bill shows
🔐 Access One login Can access multiple accounts
💳 Portal Self Service Official route
1

Open activation page

Use the official Activate Online Account page.

2

Enter details exactly as shown

Use the account number, house number and ZIP code exactly as they appear on the Municipal Service Bill.

Login tip: If activation fails, compare punctuation, unit number, ZIP code and house number formatting against the printed bill before calling.
Payment options

Fort Lauderdale Utility Bill Payment Options: Online, Phone, Kiosk, In Person and Mail

Payment method Official detail Best user tip
Online Use utilitybilling.fortlauderdale.gov for one-time pay, login, account history, AutoPay and e-billing. Best for account history and instant posting through online bill pay.
Phone Call 954-828-5150 and choose option 1. Account number is required. Payment posts immediately. Best when you have account number but cannot log in.
Kiosk Development Services Department main lobby, 700 N.W. 19th Avenue, Monday-Friday 8 AM-4 PM. Kiosk accepts City of Fort Lauderdale utility payments only.
Kiosk payment types Cash, check, money order, Visa, MasterCard, American Express and debit cards. Cash option does not accept coins and does not give change.
In person Utility Billing & Collections Customer Service, 700 N.W. 19th Avenue, Monday-Friday 8 AM-4 PM. Bring bill, ID, payment method and account number.
Mail Use the return envelope that comes with the monthly invoice. Mail early because bills are due within 25 days of billing date.
Fee warning: Credit/debit card payments carry a merchant transaction fee determined by the third-party processor, ranging from $1.95 to 2.95% of payment. Recurring ACH or one-time EFT are listed as not charged that card fee.
Start new service

Start New Fort Lauderdale Utility Service in 2026

Important 2026 change: Starting March 1, 2026, only property owners can establish new utility billing accounts in Fort Lauderdale. Current tenant accounts remain unchanged unless disconnected; if disconnected, service can only be reestablished by the property owner.
New service requirement Official detail Action
Application Complete Utility Service Application and Agreement. Use official form from the City Forms or Establish New Utility Service page.
Photo ID Government-issued photo ID is required. Prepare driver’s license, passport, state ID or accepted ID.
SSN / Federal ID Applicant’s Social Security number or Federal ID number if applicable. Do not email sensitive data unless the City’s process specifically instructs how to submit securely.
Ownership proof Executed settlement statement signed by buyer and seller or warranty deed, unless new owner already appears in Broward County Property Appraiser records. Check property record before submitting if you are unsure.
Deposit Applicable deposit as required by City ordinance. Call 954-828-5150 for deposit amount for the specific address.
Submit by email/fax/mail/in person Email UtilityBilling@fortlauderdale.gov, fax 954-828-5880, mail, or visit 700 N.W. 19th Avenue, Monday-Friday 8 AM-4 PM. Email is useful for timestamp proof; in-person is useful when documents are complex.
Property owner tip: If a tenant will receive bills “in care of” the owner, ask Utility Billing how to format the mailing/billing record before submitting the application.
Close account

Close or Finalize a Fort Lauderdale Utility Account

The City FAQ says to close an account, contact Utility Billing Customer Service at 954-828-5150 so they can finalize the process with you.

Before calling

Have account number, service address, forwarding address, move-out date, owner/authorized person name and contact phone ready.

Do not assume

Closing, selling or moving out does not automatically finalize utility responsibility. Confirm final account process with the City.

Service availability note: The City FAQ explains service availability charges can apply when properties that once had active water/sewer service are inactive. Ask before removing meters or disconnecting long-term service.
High bill help

Fort Lauderdale High Water Bill: What to Check Before Calling

The City FAQ says high utility bills are usually tied to higher water consumption. Examples include running/leaking toilets, leaking faucets, houseguests, irrigation line cracks, popped sprinkler heads, settings too high or new sod.

Check this first Why it matters Fast test
Toilet A silent running toilet can waste large amounts of water. Listen at night, use dye test, check flapper and fill valve.
Faucets and hose bibbs Slow drips run all day. Check outdoor spigots, laundry, bathrooms and under sinks.
Irrigation Cracked lines, popped heads and high settings are common high-bill causes. Run each zone and walk the yard while system is on.
New sod or landscaping Temporary watering schedules can raise consumption. Compare bill period to landscaping work dates.
Houseguests or occupancy More showers, laundry and toilet use increases water and sewer charges. Compare usage to the same month last year.
Pool filling May affect water/sewer charges and possible credit eligibility. Ask Utility Billing about pool sewer credit before assuming.
Adjustment forms: The City Forms page lists high use billing adjustment applications for residential and commercial accounts, a pool credit form, cooling tower credit, meter test, demolition/remove meter, utility service application and hydrant/domestic/irrigation meter application.
Leak responsibility: The City FAQ says the City does not check the homeowner’s property for leaks. The City’s property stops at the meter; pipework from the meter to the home is the homeowner’s responsibility.
Leaks and repairs

Report Water Leaks, Damaged Hydrants, Meter Leaks or Emergency Repairs

Report now: Use FixIt FTL or call the 24-hour Customer Service Center at 954-828-8000 to report water leaks, damaged or leaking fire hydrants, meter leaks or emergency water/wastewater repairs.

Call/report quickly if…

Water is flowing in the street, a hydrant is damaged, a meter is leaking, sewer is backing up, a storm drain is blocked, or public safety may be affected.

Have this ready

Exact address, nearest cross street, photos if safe, whether water is actively flowing, traffic hazard, and when the issue started.

Field tip: For a street leak, describe whether it is clear water, wastewater, storm drain flooding or irrigation runoff. That helps the City route the repair.
Irrigation meter

Fort Lauderdale Irrigation Meter, Domestic Meter and Fire Service Tap Requests

The City Forms page lists a Hydrant, Fire Service Tap, Domestic & Irrigation Meter Application and a Water and Irrigation Meters Neighbor Guide. The FAQ gives a practical process for separate irrigation meters.

1

Determine service line size

The City FAQ says the first step for a separate irrigation meter is to find out what size service line you need.

2

Get a permit for irrigation tap

Permit questions go to the Permitting Department at the Development Services Department, 700 NW 19th Ave. The FAQ lists the permitting contact as 954-828-6520.

3

Pay tapping charges after permit

After receiving the permit, the FAQ says to go to Utility Billing & Collections at 700 NW 19th Ave and pay tapping charges. Rates vary based on requested service line size.

4

Plan for processing time

The FAQ says to allow 6-8 weeks after submitting the permit and paying tapping charges for the process to be completed.

Before you install irrigation: Call Utility Billing at 954-828-5150 for rates and use the official forms before hiring trenching or irrigation work.
E-billing and AutoPay

Fort Lauderdale E-Billing, Paperless Bills, AutoPay and Email Reminders

E-billing item Official detail User action
E-bill notice City sends an email notice when the bill is available online. Add utilitybilling@fortlauderdale.gov to safe senders.
Paper bill After e-billing signup, paper bills stop once the next billing cycle closes. Download or print copies if you need records.
Due window E-bill and paper bill customers have 25 days from invoice date to submit payment. Do not wait for postal mail if using e-bill.
Online storage City says 12 months of e-bills are retained online. Save older records yourself.
Payment choice E-bill customers can still control how much and when they pay. Use scheduled payment if you need timing control.
Cancel e-billing Cancel by contacting Utility Billing at 954-828-5150 or utilitybilling@fortlauderdale.gov. Confirm email address changes quickly to avoid missed bills.
E-bill tip: If you miss an e-bill, check spam/junk first, then call Utility Billing. The City says late fees can still apply if payment is received after due date.
Call scripts

What to Say When Calling Fort Lauderdale Utility Billing or FixIt FTL

Situation Say this Have ready
Pay/login problem “I need help with Utility Billing online access or payment posting.” Account number, service address, confirmation number, payment date.
Start service “I am the property owner and need to establish a new utility billing account.” Application, ID, SSN/Federal ID if applicable, warranty deed/settlement statement, deposit.
Close account “I need to finalize or close my utility account.” Account number, service address, final date, forwarding address.
Water leak “I am reporting a water leak or meter leak at [exact location].” Cross street, active flow, photos if safe, hazard details.
High bill “My water usage is unusually high and I want to review the billing period and adjustment options.” Current bill, past bills, leak repair proof if any, irrigation/pool/sod dates.
Irrigation meter “I need the process for a separate irrigation meter and tapping charges.” Permit status, service line size, property address, plans if any.
Universal script: “I am calling about a Fort Lauderdale municipal utility account. The service address is [address]. My account number is [number if available]. The issue is [payment/login/start service/leak/high bill/irrigation meter]. My callback number is [phone].”
Map and visit

Fort Lauderdale Utility Billing Office Map and Visit Checklist

Utility Billing & Collections — Development Services Department

Address: 700 N.W. 19th Avenue, Fort Lauderdale, FL 33311. Walk-in hours are Monday-Friday, 8:00 AM-4:00 PM.

Open Directions Call Utility Billing
Bring before visiting: municipal service bill, account number, photo ID, application form, ownership proof, deposit/payment method, confirmation number, and any City notice.
Video resource

Fort Lauderdale Utility Billing and Water Repair Video Resource

A verified direct official YouTube embed ID for this exact utility billing task is not included here, so this page uses a safe video resource card instead of a broken YouTube search iframe.

Visual Help for Utility Accounts, Bill Pay, Leaks and FixIt FTL

Use videos only for general guidance. For payment fees, account rules, owner-only service requirements, repair reporting and forms, use official City pages.

▶

Open Fort Lauderdale Official Video Channel

Look for City videos about FixIt FTL, customer service, water quality, public works, utility projects and neighbor service updates.

Open City YouTube Open Official Billing Page
Video accuracy note: Do not follow a video over official Fort Lauderdale billing or service instructions. Fees, office hours, owner-only rules and forms can change.
FAQs

City of Fort Lauderdale Water Department and Utility Billing FAQs

What is the Fort Lauderdale water bill phone number?

For Utility Billing, connects, disconnects and account questions, call 954-828-5150. For water/wastewater repairs, leaks, hydrants and FixIt FTL service requests, call 954-828-8000.

How do I pay a Fort Lauderdale water bill online?

Use the official Customer Self Service portal at utilitybilling.fortlauderdale.gov. You can use one-time pay, login, activate account access, view account history and manage e-billing options.

What do I need to activate online account access?

You need the account number as shown on the Municipal Service Bill, the house number exactly as it appears on the bill, and the ZIP code.

Can tenants open new Fort Lauderdale utility accounts after March 1, 2026?

No. The City says starting March 1, 2026, only property owners can establish new utility billing accounts. Current tenant accounts remain unchanged unless service is disconnected.

Where is Fort Lauderdale Utility Billing located?

Utility Billing & Collections is located at the Development Services Department, 700 N.W. 19th Avenue, Fort Lauderdale, FL 33311.

What are Fort Lauderdale Utility Billing hours?

Walk-in hours are Monday-Friday, 8:00 AM-4:00 PM. Office phone hours are Monday-Friday, 8:00 AM-5:00 PM.

How do I report a Fort Lauderdale water leak or damaged hydrant?

Use FixIt FTL or call the 24-hour Customer Service Center at 954-828-8000 to report water leaks, damaged or leaking fire hydrants, meter leaks or emergency repairs.

Does Fort Lauderdale check leaks inside my property?

No. The City FAQ says the City does not check the homeowner’s property for leaks. The City’s property stops at the meter, and pipework from the meter to the home is the homeowner’s responsibility.

How often does Fort Lauderdale bill for utilities?

The City FAQ says Fort Lauderdale bills monthly, generally ranging from 28 to 32 days per cycle.

Can I get a credit for filling a pool?

The City FAQ says customers may be eligible to receive a credit for the sewer portion of the bill, and all charges must be paid to receive a sewer credit. Use the official Pool Credit form or call 954-828-5150.

Final takeaway

Best Way to Handle a Fort Lauderdale Water Bill, Login or Repair Issue

Use this route: Pay/login/account/new service → 954-828-5150 or Customer Self Service. Leaks, hydrants, meter leaks, sewer or storm drains → 954-828-8000 or FixIt FTL. In-person Utility Billing → 700 N.W. 19th Avenue, Monday-Friday 8 AM-4 PM.

For Fort Lauderdale customers, the most important step is choosing the right lane: billing/account issues go through Utility Billing, while leaks and field repairs go through FixIt FTL/Customer Service Center. If starting service in 2026, check the property-owner rule first so the application is not rejected.

Editorial note: This guide is informational and summarizes official City of Fort Lauderdale utility billing and water/wastewater resources for easier public use. Official phone numbers, fees, forms, office hours, billing rules, merchant fees, deposits, ownership requirements and repair procedures can change. Confirm final details through official FortLauderdale.gov, utilitybilling.fortlauderdale.gov, your municipal service bill or direct City communication before paying, applying, visiting or reporting an emergency.

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