Mineral Wells Water Department: Pay Bill, Start Service, Leaks, Rates & Emergency Help
Mineral Wells water customers usually need one practical answer: how to pay the bill without using the wrong portal, what happens if payment is made after the posting cutoff, how to start or transfer service, how to document a leak repair, who to call for emergencies, and how drought stages affect outdoor watering. This guide turns the City’s official Water Customer Service, Online Payments, Public Works, Water Distribution, Water Treatment Plant, fee schedule and Consumer Confidence Report pages into one fast checklist with direct official links.
Choose the Mineral Wells Water Task You Actually Need
Mineral Wells Water Contacts That Matter
| Need | Official detail | Use this for |
|---|---|---|
| Water Customer Service | 211 SW 1st Avenue, Mineral Wells, TX 76067; phone 940-328-7720; fax 940-328-7732 | Meter reading, billing, connect/disconnect, meter maintenance, payment processing and utility forms. |
| Water Customer Service hours | Monday-Friday, 8 a.m.-5 p.m. | Billing calls, service application questions and payment arrangements. |
| Emergency phone | 940-328-7770 | Urgent water service issue after normal billing support is not enough. |
| Utility billing portal support | 940-328-7720; waterbilling@mineralwellstx.gov | Portal login, account number, Quick Pay or past-due arrangement questions. |
| Public Works Administration | 1301 S Oak Avenue, Mineral Wells, TX 76067; phone 940-328-7777 | Public Works routing, water distribution, treatment plant, drainage and infrastructure issues. |
| Water Distribution | 1301 S Oak; phone 940-328-7777; supervisor phone 940-328-7788 | Water system infrastructure, automatic meter reading system and distribution questions. |
| Water Treatment Plant | Hilltop Water Treatment Plant, 6962 Hwy. 281 S; phone 940-328-7865 | Treatment plant and drinking water report reference. |
How to Pay a Mineral Wells Water Bill Online
Start from the official City page
Open City of Mineral Wells Online Payments, then click through to the official payment website.
Use Quick Pay or create an account
Use Utility Billing Quick Pay if you just need to pay and have your account number. Create an account if you want balance, transaction history, consumption history, multi-account tools and e-billing.
For first-time account setup, use the last-payment amount
The City says first-time water billing users need name, valid email and password, then must add the utility account using the account number and the amount of the last utility payment.
Save payment proof
Save the confirmation number, date, account number, payment amount and method until the account balance updates.
Mineral Wells Water Bill Payment Rules, Drop Box and Credit Card Fee
| Payment rule | Official detail | User action |
|---|---|---|
| Online payment after 5 p.m. | Posted to the account on the following business day. | Pay earlier if you are near a due date or cutoff. |
| Drive-thru drop box | Located at SW 1st Avenue and SW 2nd Street, just south of City Hall. | Use checks or money orders only. |
| Drop box after 4:30 p.m. | Processed on the next business day. | Do not assume same-day credit after 4:30 p.m. |
| Cash in drop box | Do not drop cash payments. | Use in-person office payment for cash, if available. |
| Credit card convenience fee | 3% convenience fee effective November 1, 2025. | Avoid fee by paying with cash, check, ACH or money order. |
| ACH / cash / check / money order | No 3% credit card fee. | Consider ACH if card fee is too high. |
How to Start Mineral Wells Water Service
Mineral Wells Water Customer Service provides a Water Service Application and an online new-service/name-change application. The printed form lists a $150 residential water deposit.
Open the official service application
Use the Water Service Application Form or the online application link from Water Customer Service.
Prepare the required account information
The form asks for name, last four digits of SSN, driver’s license/ID, date of birth, contact numbers, email, service address, mailing address, rent/own status and landlord information when applicable.
Plan for the connection appointment
The form says the applicant’s presence is required at the time of service connection. The City will not initiate water service activation if the meter clearly indicates water is running.
Avoid the rescheduling fee
If connection is not possible because water is running, the applicant is responsible for the rescheduling connection and an additional $25 service call fee.
How to Transfer Mineral Wells Water Service
Use the transfer form when moving from one Mineral Wells service address to another within the waterworks system.
| Transfer item | Official detail | What to do |
|---|---|---|
| Transfer form | Water Transfer Request form | Complete old service address, cutoff date, new service address and applicant details. |
| Transfer fee | $40 added to the new account | Budget for the transfer fee. |
| Old and new service overlap | Old service can only remain on for 7 days after new service starts. | Set cutoff timing carefully. |
| Presence required | Applicant presence is required for connection. | Be available at the service address. |
| Running water problem | If connection is not possible due to running water, rescheduling and $25 service call fee apply. | Check fixtures, spigots, irrigation and toilets before appointment. |
Mineral Wells Leak Repair Certification and High-Bill Help
Mineral Wells provides a Certification of Water Leak Repair form for customers seeking a leak adjustment. The form requires repair details and a company invoice.
| Leak form item | Official detail | User action |
|---|---|---|
| Account details | Utility bill account number, account holder name, billing address and contact details. | Copy exactly from the bill. |
| Leak location | Service address of repaired leak and where on the property the leak occurred. | Describe clearly: yard line, slab, irrigation, toilet, etc. |
| Repair documentation | Company who repaired the leak, company address/phone, date repaired and cost. | Attach the repair invoice. |
| Required invoice | A copy of the company invoice must accompany the form. | Do not submit without invoice. |
| Adjustment timing | No adjustment will be made until a full leak-free billing cycle has occurred. | Continue paying and monitor next cycle usage. |
| Mailing address | City of Mineral Wells, Utility Billing, P.O. Box 459, Mineral Wells, TX 76068. | Keep a copy of everything mailed. |
Mineral Wells Water, Sewer and Service Fees Users Ask About
The City’s Master Fee Schedule effective April 7, 2026 and the Utility Billing and Convenience Fee Updates page list important utility charges, payment fees and rate changes.
| Fee / rate item | Official detail | Why it matters |
|---|---|---|
| Residential security deposit | $150; 25% discount for new residential customers enrolling in ACH payments. | Start-service cost and ACH savings opportunity. |
| All other security deposits | $150-$1,500, not less than $150 or based on average billing rules. | Commercial or non-standard accounts may pay more. |
| Late fee | Not less than $5 or 1% of net delinquency due. | Pay before the due date shown on bill. |
| Delinquency fee | $15 per incident. | Applies after delinquency conditions. |
| Business-hours reconnection | $25 per reconnection. | Applies once a disconnect work order has been issued. |
| After-hours reconnection | $125 per reconnection. | Avoid after-hours restoration if possible. |
| Returned check / NSF draft | $30 per occurrence. | Applies to check or electronic transfer not processed. |
| Meter tampering | $1,000 per occurrence. | Do not reconnect or alter meter yourself. |
| Transfer of service | $40 per occurrence. | Moving within the system adds fee to new account. |
| Hydrant meter rental deposit | $2,000 refundable deposit; first 1,000 gallons $50; additional 1,000 gallons $10. | Important for contractors and bulk users. |
| Bulk water | $20 per 1,000 gallons. | Bulk/reuse water sale reference. |
| Credit card fee | 3% convenience fee effective November 1, 2025. | Choose ACH/check/cash/money order to avoid it. |
| Sewer rate update | Base rate $15.77; volumetric rate $8.43 per 1,000 gallons after November 1, 2025. | Explains sewer portion of utility bill increases. |
Past Due, Payment Arrangements and Reconnection Warnings
If your account is past due
Call Water Customer Service at 940-328-7720. The online portal says scheduled payment does not stop service disconnect.
If service is already disconnected
Expect reconnection fees. Business-hours reconnection is listed at $25; after-hours reconnection is listed at $125.
Mineral Wells Water Distribution: Meters, Infrastructure and Field Work
The Water Distribution Branch is responsible for operation and maintenance of infrastructure and equipment within the water system. The City page mentions preventative maintenance, the Process Control System at the Main Pumping Station, the Automatic Meter Reading System and GIS Mapping System.
Mineral Wells Water Treatment Plant and Drinking Water Process
The City lists Hilltop Water Treatment Plant at 6962 Hwy. 281 S. The plant page says water passes through numerous treatment processes.
| Treatment item | Official detail | User meaning |
|---|---|---|
| Plant address | Hilltop Water Treatment Plant, 6962 Hwy. 281 S, Mineral Wells, TX 76067 | Treatment plant location reference. |
| Phone | 940-328-7865 | Treatment plant contact reference. |
| Treatment processes | Aeration, enhanced coagulation, flocculation, filtration, disinfection and sedimentation. | Explains why treatment plant is separate from billing office. |
| Water reports | Current and past Annual Drinking Water Quality Reports are available from the City. | Use reports for drinking water quality questions. |
Mineral Wells Water Conservation and Drought Stage Rules
The City’s Water Conservation and Drought Contingency Plan uses lake level and capacity thresholds to guide water restrictions.
| Stage | Trigger / goal | Outside watering rule summary |
|---|---|---|
| Normal | Above 864 feet / above 74.5% capacity | Voluntary conservation encouraged. |
| Stage 1 | 864-861 feet / 74.5%-54%; 10% reduction | Unattended landscape watering two days a week; west of Hwy 281 Monday/Friday, east Tuesday/Saturday; no unattended watering 9 a.m.-6 p.m. |
| Stage 2 | 861-858 feet / 54%-38%; 20% total reduction | Unattended landscape watering one day a week; west Monday, east Tuesday; no unattended watering 9 a.m.-6 p.m.; pool draining/refilling not allowed. |
| Stage 3 | 858-854 feet / 38%-23%; 25% total reduction | Only outside water use permitted is soaker hose, drip irrigation and animal use. |
| Stage 4 | Below 854 feet / below 23%; 30% total reduction | Soaker hose and drip irrigation Tuesday and Friday; animal use exempt. |
| Emergency Water Conditions | Acts of God, contamination, main water line issues, etc. | Maintain emergency water supply for public safety. |
Mineral Wells 2025 Water Quality Report and Source Water
The 2025 Consumer Confidence Report is for the City of Mineral Wells Public Water System, PWS ID TX1820001, covering January 1 to December 31, 2025. It says the City provides surface water from Lake Palo Pinto, Palo Pinto Creek and Hilltop Presedimentation Reservoir in Palo Pinto County.
What to Say When Contacting Mineral Wells Water
| Situation | Say this | Have ready |
|---|---|---|
| Payment not posted | “I made a Mineral Wells water bill payment and need to confirm whether it posted to my account.” | Account number, confirmation number, amount, date, payment method. |
| Past due / disconnect | “My water account is past due and I need to make arrangements before disconnect.” | Account number, balance, due date, payment ability, phone number. |
| Start service | “I need to start water service at [address] and want to confirm deposit, documents and connection appointment.” | Service address, ID, lease/proof of ownership, deposit payment, contact info. |
| Transfer service | “I need to transfer water service from [old address] to [new address].” | Old address, cutoff date, new address, start date, current balance, transfer form. |
| Leak adjustment | “I repaired a water leak and need to submit the Certification of Water Leak Repair.” | Account number, leak date, repair date, repair company invoice, service address. |
| Emergency | “I’m reporting a water emergency at [location].” | Exact location, cross street, visible flow, photos if safe, phone number. |
Mineral Wells Water Billing and Public Works Map
Water Customer Service is listed at City Hall, 211 SW 1st Avenue. Public Works Administration and Water Distribution are listed at 1301 S Oak Avenue. Use the right location for your task.
City Hall / Water Customer Service
Use this location for water billing, payment processing, customer service forms and account help.
Official Mineral Wells Water Links
Water Customer Service
Billing, meter reading, connect/disconnect, meter maintenance, payment processing, forms and emergency phone.
Open Water Customer ServiceOnline Payments
City payment page, drop-box rules, online posting cutoff, account setup and payment warning.
Open Online PaymentsUtility Billing Portal
Quick Pay, sign in/register, e-billing, account history, balance and consumption tools.
Open Utility BillingWater Service Application
Start-service form, $150 residential deposit, connection appointment and $25 reschedule/service call warning.
Open Service FormWater Transfer Request
Transfer service, $40 transfer fee, old-service 7-day limit and connection presence rule.
Open Transfer FormLeak Repair Certification
Leak adjustment form, required repair invoice and leak-free billing cycle condition.
Open Leak FormUtility Billing Updates
3% credit card fee, updated sewer rates, affected water meter base rates and effective date.
Open UpdatesMaster Fee Schedule
Deposits, late fees, delinquency fee, reconnection, service call, meter tampering, transfer and hydrant meter fees.
Open Fee ScheduleWater Conservation
Drought stages, lake level thresholds, watering days and restrictions.
Open Conservation PlanWater Distribution
Distribution infrastructure, automatic meter reading, GIS mapping and maintenance responsibilities.
Open Water DistributionWater Treatment Plant
Hilltop Water Treatment Plant address, phone and treatment processes.
Open Treatment Plant2025 Water Quality Report
Consumer Confidence Report, source water, testing results and public water system details.
Open 2025 CCRMineral Wells Water Department FAQs
How do I pay my Mineral Wells water bill online?
Use the official Online Payments page or go directly to Municipal Online Payments Utility Billing.
Can I pay without creating a login?
Yes. The utility billing portal has Quick Pay. You need your account number and no login is required.
What is Mineral Wells Water Customer Service phone number?
Water Customer Service is listed at 940-328-7720.
What is the Mineral Wells water emergency phone number?
The Water Customer Service page lists emergency phone number 940-328-7770.
Where is Mineral Wells Water Customer Service located?
The City lists Water Customer Service at 211 SW 1st Avenue, Mineral Wells, TX 76067.
What happens if I pay online after 5 p.m.?
The City says online payments made after 5 p.m. are posted on the following business day.
Can I put cash in the Mineral Wells water bill drop box?
No. The City says not to drop cash payments. Use checks or money orders only in the drop box.
Where is the Mineral Wells drive-thru payment drop box?
The City says the drive-thru payment drop box is at the corner of SW 1st Avenue and SW 2nd Street, just south of City Hall.
How do I start Mineral Wells water service?
Use the Water Service Application or online new-service application from the Water Customer Service page. The printed form lists a $150 residential water deposit.
What is the Mineral Wells water transfer fee?
The Water Transfer Request form and fee schedule list a $40 transfer fee added to the new account.
How do I request a leak adjustment?
Use the Certification of Water Leak Repair form and include a copy of the company repair invoice. The form says no adjustment will be made until a full leak-free billing cycle has occurred.
What is the Mineral Wells credit card fee?
The City says a 3% convenience fee applies to credit card payments effective November 1, 2025. Cash, check, ACH and money order payments avoid that fee.
What is the Mineral Wells residential water deposit?
The Water Service Application and 2026 fee schedule list a residential security deposit of $150. New residential customers enrolling in ACH payments receive a 25% discount on the security deposit.
Where does Mineral Wells drinking water come from?
The 2025 Consumer Confidence Report says Mineral Wells provides surface water from Lake Palo Pinto, Palo Pinto Creek and Hilltop Presedimentation Reservoir in Palo Pinto County, Texas.
Where can I read the Mineral Wells water quality report?
Use the official 2025 Annual Drinking Water Quality Report or the City’s Public Works forms archive for current and past reports.
Best Way to Handle a Mineral Wells Water Department Task
Mineral Wells water information is spread across Water Customer Service, Online Payments, Municipal Online Payments, Public Works, Water Distribution, Water Treatment Plant, utility forms, fee schedules, conservation notices and drinking water reports. This guide keeps the most important official details in one place so residents can pay correctly, avoid posting-delay surprises, submit the right service form and call the right number when water service is urgent.
Editorial note: This guide is informational and summarizes official City of Mineral Wells water billing, payment, start service, transfer, leak repair, Public Works, conservation, fee schedule and water quality resources for easier public use. Official fees, phone numbers, office hours, payment rules, forms, rates, drought stages, service rules and emergency procedures can change. Confirm final details on official mineralwellstx.gov pages and the City-linked Municipal Online Payments portal before paying, applying, requesting adjustment or making account decisions.