San Bernardino Water Department News, Alerts, Service Updates and Emergency Contact Help
If you want the latest San Bernardino Municipal Water Department updates, alerts, newsletters, Smart Water Meter news, Flume program information, customer service notices, bill pay links or emergency phone number, this guide explains where to check official SBMWD sources and what to do when a water or sewer issue is urgent.
San Bernardino Municipal Water Department publishes official news, alert notices, service updates, customer information, program announcements and water/sewer emergency contacts. The important thing is knowing which page to use for normal updates and which phone number to use for an urgent problem.
🔔 Fastest route based on your issue
General updates: open the official News Flash page for newsletters, program updates and customer announcements.
Alerts and emergencies: open the official Alert Center and subscribe to Notify Me or RSS where available.
Active water/sewer emergency: call 909-384-5141 instead of waiting for a website update.
San Bernardino Water Department News, Alerts and Contact Quick Facts
The official SBMWD News Flash page is the best starting point for customer announcements, newsletters, Smart Water Meter updates, customer service survey updates and Flume water monitor program posts.
The Alert Center is the official place to check active alerts and emergencies. SBMWD says users can subscribe through Notify Me or RSS to be notified of alerts and emergencies where available.
What This San Bernardino Water Updates Guide Covers
Where to Check Official San Bernardino Water Department News
The official SBMWD News Flash page is the main source for department updates. It includes customer announcements such as the Spring 2026 H2O in the Know newsletter, Smart Water Meter updates, the Customer Service Survey and Free Flume Water Monitor program information.
Open News Flash
Go to the official SBMWD News Flash page.
Check newest posts first
Look for date, topic and whether the post applies to all customers or a specific program or project.
Use official links inside the post
When a post mentions Smart Water Meters, Flume, billing or customer service, open the official related page rather than relying on screenshots or reposts.
How to Check San Bernardino Water Alerts and Emergency Updates
The SBMWD Alert Center is designed to show alerts and emergencies by category. The page also tells users they can subscribe to Notify Me or RSS to receive updates where available.
Alert Center
Use for active alerts and emergency notices posted by SBMWD.
Official alert pageSubscribe
Use Notify Me or RSS where available for faster future alerts.
Alert subscriptionOpen the official Alert Center
Visit the SBMWD Alert Center.
Review active categories
Look for homepage alerts, emergency alerts or other categories that apply to your service area.
Subscribe if you want future notices
Use the Notify Me or RSS option when shown on the Alert Center page.
San Bernardino Water or Sewer Emergency Phone Number
The official SBMWD contact information lists the main line and water/sewer emergency reporting number as 909-384-5141. This is the number to use for urgent water or sewer problems.
Water/sewer emergency
Use this number for active water or sewer emergencies.
909-384-5141Customer service
Use this number for normal billing, account and customer questions.
909-384-5095Call the emergency line
Call 909-384-5141 for water or sewer emergencies.
Give exact location
Provide the service address, nearest cross street, visible water flow, sewer backup location, start time and callback number.
Stay away from unsafe areas
Do not walk through sewage, floodwater, unstable pavement, holes, road washouts or water near electrical hazards.
H2O in the Know: San Bernardino Water Newsletter Updates
SBMWD’s News Flash currently highlights H2O in the Know! – Spring 2026, the Spring 2026 edition of the San Bernardino Municipal Water Department newsletter.
Newsletters are useful for customers who want a broader view of department priorities, projects, conservation reminders, customer programs and public communication updates.
Open News Flash
Go to SBMWD News Flash.
Find the H2O in the Know post
Look for the current newsletter post and open the official newsletter link if available.
Check related programs
After reading the newsletter, check related official pages for conservation, billing, customer service and water quality details.
SBMWD Smart Water Meter Updates and AMI Program
SBMWD’s News Flash includes an update that Smart Water Meters Are Here. The announcement says the department is upgrading water meters with Advanced Metering Infrastructure technology to help reduce water loss and increase the value of services to customers.
Read the Smart Water Meter update
Open News Flash and look for the Smart Water Meters post.
Check if it affects your property
Look for installation notices, meter access instructions, appointment requirements or customer steps mentioned by SBMWD.
Call Customer Service if unsure
Call 909-384-5095 if you have an account-specific question about meter work, access or billing.
Free Flume Water Monitor for SBMWD Customers
SBMWD’s News Flash includes a Free Flume Water Monitor program post. The department says the Flume device can help participants track water use, set usage goals and receive leak alerts. Availability may be limited and eligibility can change.
Track usage
Flume can help customers see water use patterns from a phone.
Usage visibilityLeak alerts
Leak notifications can help customers act before waste becomes expensive.
Leak detectionOpen the official Flume post
Visit the official Free Flume Water Monitor for SBMWD Customers post.
Check eligibility and availability
Read the current program terms, WiFi requirement and availability details before applying or signing up.
Use alerts practically
If the monitor shows unusual use, check toilets, irrigation, faucets, hose bibs, water heater and meter area.
San Bernardino Water Customer Service Phone, Address and Hours
For billing, account, start/stop service and customer service questions, use 909-384-5095. The Customer Service office is listed at 1350 South E Street, San Bernardino, CA 92408.
| Need | Official contact | Best for |
|---|---|---|
| Customer Service | 909-384-5095 | Billing, start/stop service, account questions and customer help. |
| Emergency line | 909-384-5141 | Water and sewer emergencies. |
| Office address | 1350 South E Street | In-person customer service and account support. |
| Mailing address | P.O. Box 710, San Bernardino, CA 92402 | Mail correspondence and billing matters where appropriate. |
San Bernardino Water Bill Payment Updates and Online eBiller
SBMWD’s bill payment page says the Online eBiller lets customers view account information, access statements, sign up for emailed bill notifications and go paperless. The payment page also lists phone payment through 1-877-238-6048.
Open official bill payment options
Start from SBMWD Bill Payment Options.
Use Online eBiller
Use SBMWD Online eBiller for online account and billing access.
Use QuickPay if you only need to pay
Use the official SBMWD QuickPay page and enter account number plus service address exactly as shown on your bill.
Do Not Confuse SBMWD With Nearby Water Agencies
San Bernardino has multiple water-related agencies and nearby districts. This article is for San Bernardino Municipal Water Department, the City department at 1350 South E Street.
| Agency or utility | Common confusion | What to do |
|---|---|---|
| San Bernardino Municipal Water Department | City water/sewer customer service and emergencies | Use SBMWD.org and 909-384-5141 / 909-384-5095. |
| San Bernardino Valley Municipal Water District | Regional water district, not your SBMWD bill-pay page | Use only if your issue is related to the Valley District. |
| San Bernardino County Special Districts | County water and sanitation customers | Use if your bill/provider is County Special Districts, not SBMWD. |
| East Valley Water District | Different water provider serving nearby areas | Use East Valley Water only if it appears on your bill. |
Checklist Before Calling San Bernardino Water Department
Before calling SBMWD, keep the right details ready so Customer Service or emergency staff can route your issue faster.
| Check | What to prepare |
|---|---|
| Account details | Account number, service address, account holder name and callback phone number. |
| Issue type | News question, alert question, bill pay, start/stop service, leak, sewer backup or emergency. |
| Payment details | Confirmation number, payment date, amount and payment method. |
| Emergency details | Exact location, nearest cross street, visible water flow, sewer issue, start time and hazard details. |
| Alert source | Note whether you saw the update on News Flash, Alert Center, email, RSS, social media or a bill notice. |
San Bernardino Municipal Water Department Office Map
The official SBMWD office address is 1350 South E Street, San Bernardino, CA 92408. Use the map below for office location reference before visiting for customer service or account help.
For water or sewer emergencies, call 909-384-5141 instead of visiting first. For customer service questions, call 909-384-5095.
San Bernardino Municipal Water Department
Use this map for office location reference. Call first for emergency or account-specific help.
Official San Bernardino Water News, Alerts and Customer Resources
Use these official SBMWD resources for news, alerts, emergency contacts, customer service, bill payment, water quality, conservation and social updates.
Customer Service
Billing, start/stop service, customer resources and FAQs.
Customer ServiceBill Payment Options
Online eBiller, QuickPay, phone payment and payment guidance.
Payment OptionsConservation
Water conservation rebates and customer conservation programs.
Open ConservationWater Quality Reports
Consumer confidence and annual water quality reports.
Customer ResourcesContact Us
Official phone numbers, address, hours and community contacts.
Open Contact PageSan Bernardino Water Department News, Alerts and Updates FAQs
Where can I check San Bernardino Water Department news?
Use the official SBMWD News Flash page for current department news, newsletters, Smart Water Meter updates, customer surveys and program announcements.
Where can I check San Bernardino water alerts?
Use the official SBMWD Alert Center to view active alerts and emergencies.
How can I receive San Bernardino water alerts faster?
The Alert Center says users can subscribe to Notify Me or RSS where available. You can also follow official SBMWD social pages, but always confirm important actions on SBMWD.org.
What is the San Bernardino Water Department emergency phone number?
For water or sewer emergencies, call 909-384-5141.
What is SBMWD Customer Service phone number?
For customer service, billing and account questions, call 909-384-5095.
What are San Bernardino Water Department customer service hours?
Customer Service and Call Center hours are Monday through Thursday from 8:00 a.m. to 5:00 p.m. and Friday from 8:00 a.m. to 4:00 p.m..
Where is the San Bernardino Municipal Water Department located?
The office address is 1350 South E Street, San Bernardino, CA 92408.
What is the Spring 2026 H2O in the Know update?
SBMWD News Flash lists H2O in the Know! – Spring 2026 as the Spring 2026 newsletter update. Open the official News Flash page to read the current newsletter details.
What is the SBMWD Smart Water Meter update?
SBMWD News Flash says Smart Water Meters are being installed through Advanced Metering Infrastructure technology to help reduce water loss and improve customer service.
Does SBMWD offer a leak detection program?
SBMWD has announced a Free Flume Water Monitor program for eligible customers. The monitor can help track usage, set goals and receive leak alerts. Check the official News Flash post for current availability.
How do I pay my San Bernardino water bill online?
Use official SBMWD Bill Payment Options, Online eBiller or QuickPay. QuickPay asks for the SBMWD account number and service address as shown on the bill.
Is San Bernardino Municipal Water Department the same as San Bernardino Valley Municipal Water District?
No. SBMWD is the City of San Bernardino Municipal Water Department. San Bernardino Valley Municipal Water District is a different regional water agency. Match the provider name on your bill before paying or calling.
Best Way to Follow San Bernardino Water Updates in 2026
For routine SBMWD updates, open the official News Flash page. For active alerts or emergency notices, open the official Alert Center and subscribe through Notify Me or RSS where available.
For water or sewer emergencies, call 909-384-5141. For billing, start/stop service and customer questions, call 909-384-5095. Always use official SBMWD.org and OnlineBiller links before submitting account or payment information.
Editorial note: This guide is informational and is designed to help San Bernardino Municipal Water Department customers quickly find official news, alerts, updates, customer service, bill payment and emergency resources. News posts, alert status, programs, phone hours, payment rules and service instructions can change, so always confirm final details directly on official SBMWD.org pages before taking action.
San Bernardino Water Department Social Media Updates
SBMWD says it uses social media to share department and water-related news, information, events and service alerts. Social media can be useful for quick awareness, but the official website should remain your main source for alerts, payments, forms and emergency contact information.
Use official social links only
Start from the official SBMWD Social Media page to avoid fake pages.
Confirm important notices on SBMWD.org
If a post mentions payment, alerts, service changes or emergencies, verify it on the official website before taking action.
Call for emergencies
Do not report urgent water/sewer emergencies only through social comments or messages. Call 909-384-5141.