Jefferson Parish Water Department Phone Number, Office Address, Hours and Customer Service Help
If you need Jefferson Parish Water Department phone support, office address, business hours, online bill pay, new service, water problem reporting, no-running-water help, emergency lines or utility resources, this guide puts the official parish contacts and practical steps in one place.
Jefferson Parish Utility Services / Water Department handles new services, turning water on or off, water problems, leaks, billing problems, water service questions and online account support.
☎️ Best first route for most customers
Billing, new service or account help: call 504-736-6060 Monday through Friday, 8:30 a.m. to 4 p.m.
After-hours water emergency: use East Bank 504-838-4363 or West Bank 504-349-5081.
Bill payment: use the official Pay Utility Services Bill page or Paystar portal.
Jefferson Parish Water Department Phone, Address and Hours Quick Facts
The Jefferson Parish Water page lists the Water Department address as 1221 Elmwood Park Boulevard, Suite 909, Jefferson, LA 70123. The main Water Department / Utility Customer Service phone number is 504-736-6060.
Utility Customer Service hours are listed as Monday through Friday, 8:30 a.m. to 4 p.m.. After-hours emergency lines are separated by bank: 504-838-4363 for East Bank and 504-349-5081 for West Bank.
What This Jefferson Parish Water Guide Covers
Jefferson Parish Water Department Phone Number
The main Jefferson Parish Utility Customer Service / Water Department phone number is 504-736-6060. Use this number during business hours for new service, turning water on or off, reporting a water problem or leak, billing problems, water service questions and website account issues.
| Need | Phone | Best for | When to use |
|---|---|---|---|
| Utility Customer Service | 504-736-6060 | Bills, new service, turn on/off, water problems, website issues | Monday-Friday, 8:30 a.m.-4 p.m. |
| East Bank emergency | 504-838-4363 | No running water or broken water line after hours | After hours only |
| West Bank emergency | 504-349-5081 | No running water or broken water line after hours | After hours only |
| Parish general contact | 504-736-6000 | General parish contact routes | Use water line first for water account issues |
Jefferson Parish Water Department Address and Utility Customer Service Hours
The official Jefferson Parish Water Department physical address is 1221 Elmwood Park Boulevard, Suite 909, Jefferson, LA 70123. This location is listed on the Water Department page.
The Utility Customer Service line hours are Monday through Friday, 8:30 a.m. to 4 p.m.. If you need in-person or appointment-based utility help, use the official appointment scheduling resource before visiting.
Water Department
1221 Elmwood Park Boulevard, Suite 909, Jefferson, LA 70123.
Water Department officeCustomer service hours
Monday through Friday, 8:30 a.m. to 4 p.m.
Business hoursJefferson Parish After-Hours Water Emergency Lines
Jefferson Parish separates after-hours emergency reporting by East Bank and West Bank. The parish says the after-hours emergency line is only to report issues such as no running water or a broken water line.
East Bank emergency
Use for after-hours no running water or broken water line on the East Bank.
504-838-4363West Bank emergency
Use for after-hours no running water or broken water line on the West Bank.
504-349-5081Confirm whether it is after hours
If it is during Monday-Friday 8:30 a.m.-4 p.m., call Utility Customer Service at 504-736-6060.
Choose the correct bank
For East Bank after-hours emergency, call 504-838-4363. For West Bank after-hours emergency, call 504-349-5081.
Give exact location details
Provide address, nearest cross street, visible water flow, no-water status, broken line details and a callback number.
How to Pay a Jefferson Parish Utility Services Bill
Jefferson Parish provides multiple utility bill payment options, including online Paystar payment, phone payment, drop boxes and mail payment. The parish payment page says utility bills can be paid online using the Paystar portal.
Open the official payment page
Start from the official Jefferson Parish Pay Utility Services Bill page.
Use Paystar for online payment
Use the official Jefferson Parish Paystar Portal to pay online or manage payment features.
Save your confirmation
After payment, save the confirmation number, date, amount and payment method until the utility account updates.
Apply for New Jefferson Parish Water Service or Turn Water On/Off
For new services, turning on or off water, reporting a water problem or leak, billing issues and website account questions, Jefferson Parish directs customers to Utility Customer Service during business hours.
Use the official new service page
Open the official Apply for New Service resource.
Call Utility Customer Service if unsure
Call 504-736-6060 during business hours if you need help with new service, turning water on or off, or service transfer questions.
Prepare documents
Have your service address, ID, owner/tenant details, move-in date, account information and contact number ready.
How to Report a Jefferson Parish Water Leak or Broken Water Line
For water problems or leaks during business hours, contact Utility Customer Service at 504-736-6060. For after-hours broken water line or no-running-water emergencies, use the correct bank emergency line.
| Problem | Best route | Phone / link | What to say |
|---|---|---|---|
| Water leak during business hours | Utility Customer Service | 504-736-6060 | Water is leaking at/near service address. |
| Broken water line after hours – East Bank | East Bank emergency line | 504-838-4363 | Broken water line, exact location and visible hazard. |
| Broken water line after hours – West Bank | West Bank emergency line | 504-349-5081 | Broken water line, exact location and visible hazard. |
| Website/account reporting issue | Utility Customer Service | 504-736-6060 | Describe registration, document upload or account issue. |
No Running Water or Jefferson Parish Service Interruption Help
If you have no running water, first check whether the issue is listed on official water advisories or utility service information. If it is not listed and your service is interrupted, contact the Jefferson Parish Water Department.
Check official utility information
Open Jefferson Parish Utility Services and water advisories before assuming the issue is only at your property.
Call during business hours
If the service interruption is not listed, call 504-736-6060 during Utility Customer Service hours.
Use after-hours emergency line if needed
After hours, call East Bank 504-838-4363 or West Bank 504-349-5081 for no running water or broken water line emergencies.
Jefferson Parish Water Bill and Account Help
Jefferson Parish Utility Customer Service handles problems with your bill or water service, new service, turning water on or off, website issues and customer service questions.
Call customer service for bill questions
Call 504-736-6060 Monday through Friday from 8:30 a.m. to 4 p.m.
Use bill calculator for estimates
Jefferson Parish provides a Bill Calculator to estimate a bill based on desired consumption. This is only an estimate.
Have account details ready
Keep your account number, service address, bill date, payment confirmation and usage question ready.
Jefferson Parish Utility Bill Payment Options
Jefferson Parish lists several payment methods for utility bills: online Paystar payment, phone payment, drop boxes and mail payment. Drop-box payments should be check or money order only, not cash.
| Payment method | Official route | Important detail |
|---|---|---|
| Online | Paystar Portal | Use official Jefferson Parish Pay Utility Services Bill page. |
| Phone | Automated system / customer relations prompts | Follow official phone menu options listed by parish. |
| Drop box – West Bank | 4500 Westbank Expressway, Marrero, LA 70072 | No cash; check or money order only. |
| Drop box – East Bank | 1221 Elmwood Park Boulevard, Jefferson, LA 70123 | No cash; check or money order only. |
| Jefferson Parish Utility Services, P.O. Box 10007, Jefferson, LA 70181-0007 | Allow mailing and processing time. |
Jefferson Parish Utility Resources, Bill Calculator and Usage Help
Jefferson Parish provides utility resources to help customers understand bills, usage and service options. The parish notes that utility bills include the cost of water and sewerage usage for two months.
Bill Calculator
Estimate a bill by entering account number and water consumption in thousands of gallons.
Open CalculatorUtility Resources
Understand utility usage, bill components and helpful customer resources.
Open ResourcesWater Advisories
Check advisories before using water during pressure loss or major repair events.
Open Water PageChecklist Before Calling Jefferson Parish Utility Customer Service
Having the correct details ready can reduce hold time and avoid repeat calls. Use this checklist before calling, emailing or visiting.
| Check | What to prepare |
|---|---|
| Account details | Utility account number, customer name, service address and phone number. |
| Issue type | Bill payment, new service, turn on/off, leak, no water, broken line or website issue. |
| Payment details | Payment date, amount, method and confirmation number. |
| Problem location | Exact address, nearest cross street and whether the issue is East Bank or West Bank. |
| Visible signs | No running water, broken line, leak in street, water pressure change or water advisory concern. |
Jefferson Parish Water Department Map and Office Location
The Water Department page lists 1221 Elmwood Park Boulevard, Suite 909, Jefferson, LA 70123 as the Water Department physical address. Use this map for location reference before visiting.
For after-hours emergencies, do not visit first. Call the appropriate East Bank or West Bank emergency line for no running water or broken water line situations.
Jefferson Parish Water Department
Use this map for the Water Department location. Confirm service needs by phone before visiting.
Official Jefferson Parish Water Department Links and Resources
Use these official Jefferson Parish resources for water department information, bill payment, Paystar, new service, emergency reporting, bill calculator, utility resources and water advisories.
Water Department
Main Jefferson Parish Water Department page with address, phone and water resources.
Open Water PageReport a Problem
Utility Customer Service hours and after-hours emergency numbers.
Report ProblemPaystar Portal
Online utility bill payment, AutoPay, eBill and payment history features.
Open PaystarApply for New Service
Official route to apply for new Jefferson Parish utility service.
New ServiceSchedule Appointment
Schedule a Jefferson Parish Utility Services appointment.
Schedule AppointmentUtility Resources
Learn about utility bill usage, service and helpful customer tools.
Open ResourcesOnline Payment Center
Jefferson Parish payment center for parish departments accepting online payments.
Open Payment CenterJefferson Parish Water Department Phone, Address and Hours FAQs
What is the Jefferson Parish Water Department phone number?
The Jefferson Parish Utility Customer Service / Water Department phone number is 504-736-6060.
Where is the Jefferson Parish Water Department located?
The official Water Department address is 1221 Elmwood Park Boulevard, Suite 909, Jefferson, LA 70123.
What are Jefferson Parish Utility Customer Service hours?
Utility Customer Service hours are Monday through Friday, 8:30 a.m. to 4 p.m..
What is the Jefferson Parish after-hours water emergency number?
For after-hours water emergencies, call 504-838-4363 for East Bank or 504-349-5081 for West Bank.
When should I use the after-hours emergency line?
Jefferson Parish says the after-hours emergency line is only to report no running water, broken water line and similar water emergencies.
How do I pay my Jefferson Parish utility bill online?
Use the official Jefferson Parish Pay Utility Services Bill page or Paystar Portal to pay online.
Where do I mail a Jefferson Parish utility bill payment?
Mail payments to Jefferson Parish Utility Services, P.O. Box 10007, Jefferson, LA 70181-0007.
Where are Jefferson Parish utility payment drop boxes?
The official payment page lists drop boxes at 4500 Westbank Expressway, Marrero, LA 70072 and 1221 Elmwood Park Boulevard, Jefferson, LA 70123. Drop boxes do not take cash; use check or money order only.
Can I apply for new Jefferson Parish water service online?
Yes. Use the official Apply for New Service page from Jefferson Parish Utility Services.
Who do I call for no running water in Jefferson Parish?
During business hours, call 504-736-6060. After hours, call 504-838-4363 for East Bank or 504-349-5081 for West Bank.
Does Jefferson Parish have a utility bill calculator?
Yes. Jefferson Parish provides a Bill Calculator where customers can enter account number and water consumption in thousands of gallons to estimate a bill. The parish notes the calculator is only an estimate.
What does a Jefferson Parish utility bill include?
Jefferson Parish utility resources explain that the utility bill includes the cost of water and sewerage usage for two months.
Best Way to Reach Jefferson Parish Water Help in 2026
For most Jefferson Parish water billing, new service, turn-on/off, water service and website account issues, call Utility Customer Service at 504-736-6060 during Monday through Friday, 8:30 a.m. to 4 p.m..
For after-hours no-running-water or broken water line emergencies, use the correct emergency number: 504-838-4363 for East Bank or 504-349-5081 for West Bank. For bill payment, use the official Pay Utility Services Bill page or Paystar portal.
Editorial note: This guide is informational and is designed to help Jefferson Parish utility customers quickly find official phone numbers, addresses, hours, bill payment routes and water problem reporting resources. Phone numbers, hours, payment rules, forms and emergency instructions can change, so always confirm final details directly on official JeffersonParish.gov pages before taking action.