Shreveport Water Customer Service Phone, Support Hours, Payment Help and Emergency Contact
If you need Shreveport Water Department customer service, bill payment support, payment extension help, service transfer, reconnection guidance or 24-hour water and sewer emergency service, this guide gives you the right official phone number and support route.
Shreveport Water and Sewerage handles water bills, sewer bills, customer accounts, payment support, payment arrangements, service transfers, emergency water/sewer calls and water assistance resources. The fastest route depends on whether your issue is account-related, payment-related, service-related or emergency-related.
☎️ Billing, payment, account or support question
Call customer service: Use 318-673-5510 for billing, payment, account, payment arrangement, reconnection reporting and general support.
Call emergency service: Use 318-673-7600 for 24-hour water or sewer emergency service.
Text support: Use 318-524-8794 for payment extension requests or payment reporting where the City instructs it.
Shreveport Water Department Customer Service Quick Facts
The official Shreveport Water and Sewerage website lists the main contact address as 505 Travis Street, Suite 320, Shreveport, LA 71101 and customer service phone as 318-673-5510.
The City directory also lists the Customer Service division at 2139 Greenwood Road, Shreveport, LA 71103, phone 318-673-5510, and hours from 7:30am to 5:30pm. Emergency water and sewer service is available by calling 318-673-7600.
What This Shreveport Water Customer Service Guide Covers
Shreveport Water Customer Service Phone Number and Support
For normal water and sewer account support, call 318-673-5510. This is the main customer service number for billing questions, payment help, customer support, payment arrangements and other non-emergency account questions.
The official Water and Sewerage customer service information also points customers to the same customer service phone number for contact and support. If your issue is urgent and involves an active water or sewer emergency, use the emergency line instead.
Call the correct customer service number
Call 318-673-5510 for billing, payment, account support, water bill questions and non-emergency customer help.
Prepare your account details
Have your account number, service address, name on account, phone number, payment confirmation and notice details ready.
Escalate emergencies correctly
If the issue is a water or sewer emergency, call 318-673-7600 instead of waiting for account support.
Shreveport Water and Sewerage Address, Customer Service Office and Hours
The main Water and Sewerage contact address is listed as 505 Travis Street, Suite 320, Shreveport, LA 71101. This address appears on the official Shreveport Water and Sewerage website.
The City directory also lists Customer Service at 2139 Greenwood Road, Shreveport, LA 71103, phone 318-673-5510, and hours from 7:30am to 5:30pm.
Main Water & Sewerage
Official Water and Sewerage contact address.
505 Travis St, Suite 320Customer Service
City directory customer service office listing.
2139 Greenwood RoadShreveport 24-Hour Water and Sewer Emergency Phone Number
For urgent water or sewer emergencies, call 318-673-7600. Shreveport Water and Sewerage says it maintains a 24-hour call center seven days a week for water and sewerage emergencies.
Use the emergency number for serious water leaks, sewer emergencies, public works water/sewer issues, burst pipe situations, urgent service failures or hazards that need fast routing.
Water/sewer emergency
Use the 24-hour emergency service number for urgent water or sewer issues.
318-673-7600Billing question?
Use customer service for payment, account and water bill support.
318-673-5510Check if the issue is urgent
Emergency signs can include water flowing in a public area, sewer backup, burst pipe, flooding, unsafe water/sewer condition or a repair issue that cannot wait.
Call the 24-hour emergency line
Call 318-673-7600 and say you are reporting a water or sewer emergency.
Give exact location details
Provide the address, nearest cross street, visible hazard, start time, property impact and callback number.
How to Pay a Shreveport Water Bill Online or by Phone
Shreveport Water and Sewerage provides official payment options for water and sewer bills. Customers can use online bill pay, phone payment and other payment resources through the official Shreveport Water and Sewerage website.
Use the official payment page
Open the official Shreveport Water and Sewerage Payment Options page for online payment, assistance and support routes.
Pay by phone
Call 318-673-5510 and follow the Interactive Voice Response system prompts for payment. Keep card details and account information ready.
Save payment confirmation
Save the payment date, confirmation number, payment amount, account number and receipt screenshot until your account updates correctly.
Shreveport Water Bill Payment Extension and Arrangement Help
If you need more time, Shreveport Water and Sewerage says customers may request a payment extension by texting 318-524-8794. The payment assistance options page also says payment agreements can be requested by calling 318-673-5510.
Text for payment extension
Text 318-524-8794 if you need to request a payment extension.
Call for payment agreement
Call 318-673-5510 if you need to ask about a payment agreement or account support for a past-due balance.
Keep all confirmation details
Save texts, payment agreement terms, deposit requirement, due dates and any confirmation from customer service.
Shreveport Water Assistance Program and Past-Due Support
Shreveport Water and Sewerage lists the Shreveport Water Assistance Program, also called SWAP, as a resource to help eligible households with water and sewer bill payments.
Payment assistance may have eligibility requirements, funding limits and agency processing steps. Customers should use official Shreveport payment assistance pages and contact customer service before relying on any third-party information.
Open official assistance options
Use the official Payment Assistance Options page to review payment arrangement, payment extension and SWAP information.
Call if account is past due
Call 318-673-5510 to ask about payment arrangement options for a past-due balance.
Keep documentation ready
Prepare your bill, notice, account number, household details, income documents if required and agency contact information.
Service Reconnection After Nonpayment Shutoff
Shreveport Water and Sewerage says that after service is disconnected for nonpayment, customers must make the payment and report the payment or receipt number to the office by calling 318-673-5510 or texting 318-524-8794.
The official payment options page also says that for same-day reconnection, payment must be reported by 1pm. This makes timing important if you are trying to restore service the same day.
Make the required payment
Use official payment options and keep your payment receipt or confirmation number.
Report the payment
Call 318-673-5510 or text 318-524-8794 with the payment or receipt number.
Act before the same-day deadline
If you need same-day reconnection, report the payment by 1pm according to the official payment options guidance.
How to Stop or Transfer Shreveport Water Service
Shreveport Water and Sewerage says customers may log into the self-service portal and submit a Cancel Service or Transfer Services request. If you are not already registered, you need to register for a web portal account.
Log into the self-service portal
Open the official Stop or Transfer Service page and follow the portal instructions.
Select cancel or transfer
After login, use the Cancel Service or Transfer tab and complete the request with the correct service address and date.
Follow up if needed
If you do not receive a response in 1 to 2 business days, call customer service at 318-673-5510.
How to Check Shreveport Water Bill Balance and Due Date
The City of Shreveport Water and Sewerage page says customers may check balances and due dates of water and sewer bills by calling 318-673-5463.
| Need | Best official route | What to prepare |
|---|---|---|
| Balance or due date | Call 318-673-5463 | Account number, address and customer name. |
| Bill question | Call 318-673-5510 | Bill copy, reading details and payment history. |
| Payment extension | Text 318-524-8794 | Account number and notice details. |
| Emergency issue | Call 318-673-7600 | Exact location, hazard and callback number. |
Quick Checklist Before Calling Shreveport Water Customer Service
Having the right details ready can reduce call time and prevent repeated calls. This is especially useful for bill disputes, payment confirmation, extension requests, shutoff questions and transfer requests.
| Check | What to prepare |
|---|---|
| Account number | Needed for billing, payment, portal and account lookup. |
| Service address | Full street address, apartment/unit number and ZIP code. |
| Issue type | Payment, extension, shutoff, reconnection, balance, transfer, emergency or bill dispute. |
| Payment proof | Receipt, payment/receipt number, payment date and payment method. |
| Notice | Any disconnect notice, past-due letter, payment arrangement or extension message. |
| Emergency location | Nearest cross street, visible water/sewer issue and callback number. |
What to Say When Calling Shreveport Water and Sewerage
A clear call script helps customer service or emergency dispatch route the request correctly. Decide whether the issue is billing/customer service or emergency service before dialing.
| Detail to give | Example wording | Why it helps |
|---|---|---|
| Account number | “My water account number is…” | Helps locate the correct account. |
| Service address | “The service address is 123 Main Street, Shreveport.” | Confirms the correct water service location. |
| Issue type | “Payment extension,” “reconnection,” “transfer service,” “water leak.” | Routes the call correctly. |
| Payment proof | “My payment receipt number is…” | Important for reconnection and payment reporting. |
| Emergency location | “Water is flowing near…” or “There is a sewer issue at…” | Helps emergency dispatch locate the problem. |
| Callback number | “My callback number is…” | Needed for follow-up if staff need more details. |
Shreveport Water Customer Service Map and Visit Guidance
The main Shreveport Water and Sewerage contact address is 505 Travis Street, Suite 320, Shreveport, LA 71101. The City directory also lists Water and Sewerage Customer Service at 2139 Greenwood Road, Shreveport, LA 71103.
Before visiting, call 318-673-5510 to confirm the correct location for your issue. For active water or sewer emergencies, call 318-673-7600 instead of visiting first.
Shreveport Water and Sewerage Main Contact Address
Use this map for location reference. Confirm office handling before visiting.
Official Shreveport Water Department Links and Resources
Use these official Shreveport Water and Sewerage resources for customer service, payment options, emergency support, stop/transfer service, payment extension and water bill assistance.
Customer Service
Main Water and Sewerage customer service page with emergency contact and support information.
Open Customer ServiceWater & Sewerage
City of Shreveport Water and Sewerage department information, billing and service guidance.
Open Department PagePay My Bill
Official Shreveport Water and Sewerage payment options and reconnection payment guidance.
Open Payment OptionsPay by Phone
Instructions for paying a Shreveport water bill by phone using the IVR system.
Open Pay by PhonePayment Extension
Official payment extension text number and support route.
Open Extension InfoPayment Assistance
Payment arrangement, extension and SWAP support options for eligible customers.
Open Assistance OptionsStop or Transfer
Instructions to cancel or transfer Shreveport water service through the portal.
Open Stop / TransferFAQ Center
Official water bill, meter reading, leak, AWC and customer service FAQs.
Open FAQsOffice Directions
Use Google Maps for the main Water and Sewerage contact address.
Open MapShreveport Water Department Customer Service and Support FAQs
What is the Shreveport Water Department customer service phone number?
The Shreveport Water and Sewerage customer service phone number is 318-673-5510.
What is the Shreveport water and sewer emergency phone number?
For 24-hour water or sewer emergency service, call 318-673-7600.
Where is Shreveport Water and Sewerage located?
The main contact address is 505 Travis Street, Suite 320, Shreveport, LA 71101. The City directory also lists Customer Service at 2139 Greenwood Road, Shreveport, LA 71103.
What are Shreveport Water Customer Service hours?
The City directory lists Water and Sewerage Customer Service hours as 7:30am to 5:30pm.
How do I pay my Shreveport water bill by phone?
Call 318-673-5510 and follow the Interactive Voice Response payment prompts. Keep your account and payment details ready.
How do I request a Shreveport water bill payment extension?
Shreveport Water and Sewerage says customers may request a payment extension by texting 318-524-8794.
How do I stop or transfer Shreveport water service?
Log into the self-service portal and submit a Cancel Service or Transfer Services request. If you do not receive a response in 1 to 2 business days, call 318-673-5510.
How do I report payment after nonpayment shutoff?
After making payment, report the payment or receipt number by calling 318-673-5510 or texting 318-524-8794. For same-day reconnection, report payment by 1pm.
How can I check my Shreveport water bill balance or due date?
The City says customers may check water and sewer bill balances and due dates by calling 318-673-5463.
Who should I call if a pipe bursts in Shreveport?
Shut off the water at the main valve if safe, then call the Department of Water and Sewerage emergency line at 318-673-7600. If the break is inside private plumbing, contact a plumber also.
Does Shreveport Water offer payment assistance?
Yes. Shreveport lists payment assistance options including payment arrangements, payment extensions and the Shreveport Water Assistance Program, also called SWAP.
What should I prepare before calling Shreveport Water customer service?
Prepare your account number, service address, bill, payment receipt, disconnect notice, extension request details, and a callback phone number.
Best Way to Reach Shreveport Water Department Support in 2026
For customer service, billing, payment support, payment arrangements, reconnection reporting and account questions, call 318-673-5510. For payment extension support, text 318-524-8794. For balance and due date checks, call 318-673-5463.
For urgent water or sewer emergencies, call the 24-hour emergency line at 318-673-7600. For office reference, use 505 Travis Street, Suite 320, Shreveport, LA 71101 or confirm the Customer Service division location at 2139 Greenwood Road before visiting.
Editorial note: This guide is informational and helps Shreveport water and sewer customers find official customer service, support, payment, extension, emergency and office resources faster. Phone numbers, office hours, payment rules, reconnection deadlines, fees and online service instructions can change, so always confirm final details directly on official Shreveport Water and Sewerage pages before taking action.