City of Waco Water Service Setup, Move-In Application, MyWaco Account and Customer Support Help
If you are moving into Waco and need to start water service, this guide explains how to apply through MyWaco Account, what details to prepare, what deposits and first-bill fees may apply, how to contact MyWaco Central, and what to do after your account is created.
City of Waco utility service is managed through MyWaco Central and the MyWaco Account portal. New residents can start service by using the official online portal or calling 254-299-CITY (2489).
🚰 New Waco water service setup
Apply online: Open MyWaco Account and select the Move In option to start service.
Call support: Call 254-299-2489 if you need help opening an account or do not receive portal access.
Visit drive-thru: MyWaco Central Drive-Thru is listed at 401 Franklin Ave, Waco, TX 76701.
City of Waco Water New Service Quick Facts for 2026
The City of Waco says new customers can open a utility account by calling 254-299-CITY (2489) or visiting mywacoaccount.com and selecting the Move In button.
Residential security deposits are based on prior account history and credit history and typically range from $0 to $300. The official FAQ also says a $50 service fee and $20 solid waste administration fee will be added to the first residential service bill.
What This Waco Water New Service Guide Covers
How to Apply for New City of Waco Water Service
The quickest official route is to use MyWaco Account and choose the Move In option. The City FAQ also says customers can call 254-299-CITY (2489) to open a new account.
Confirm your service address
Before applying, confirm the property is inside the City of Waco utility service area and that City of Waco is the correct water/sewer provider.
Open the official MyWaco Account portal
Go to mywacoaccount.com and select the Move In button to begin new service setup.
Enter move-in and customer details
Use your legal name, service address, phone number, email address, requested service date and any identity or occupancy details requested by the portal.
Call if the portal does not work
Call 254-299-2489 if you cannot complete the online move-in form, cannot find your address, or need help creating the utility account.
What You Need Before Starting Waco Water Service
The online setup process may vary by property and customer history, but most new utility accounts need enough information to verify the customer, service address and requested start date.
| Prepare this | Why it matters | Practical tip |
|---|---|---|
| Service address | Needed to connect the correct property. | Use the exact apartment/unit number if applicable. |
| Move-in date | Helps schedule the service start. | Apply early, not on the day you need water. |
| Photo ID details | May be needed for customer verification. | Keep your ID nearby while applying. |
| Phone and email | Used for portal setup and notifications. | Use an email you check regularly. |
| Lease or ownership proof | May be requested depending on account setup. | Keep a PDF or photo copy ready. |
| Payment method | Needed if deposit or setup payment is required. | Review fees before submitting. |
Waco Water Service Deposit and First Residential Bill Fees
City of Waco FAQ says residential security deposits are based on previous account history and credit history and typically range from $0 to $300.
The same FAQ says a $50 service fee and $20 solid waste administration fee will be added to the first residential service bill. This means new customers should expect setup-related charges beyond normal water usage.
Deposit range
Residential deposits depend on account history and credit history.
$0-$300 typicalFirst bill setup fees
Service fee and solid waste administration fee are added to first residential bill.
$50 + $20Ask what applies to your account
Call 254-299-2489 if you need to confirm your specific deposit amount, first-bill charges or setup requirements.
Budget for the first bill
Your first bill may include normal utility charges plus setup-related charges, so do not compare it directly with a normal monthly bill.
Save confirmation
Save setup confirmation, payment receipt, deposit amount and first-bill explanation in case you need to ask a billing question later.
MyWaco Account Setup for New Water Customers
MyWaco Account is the City of Waco utility bill portal. It is used for bill payment, online account access, water usage reports, e-billing, self-service tools and new account actions.
Create or access your MyWaco Account
Open MyWaco Account and follow the account setup or Move In workflow.
Watch for account emails
If you receive a registration or invite email, follow it promptly so your online account can be activated correctly.
Call if you do not receive portal access
If you do not have an email on file or do not receive an email, call 254-299-2489 and ask for help getting started.
City of Waco Water Customer Service Phone, Hours and Support
For new service questions, billing support, account help and utility questions, contact MyWaco Central at 254-299-2489. Official City pages list hours as Monday through Friday, 7:30 a.m. to 5:30 p.m..
MyWaco Central is designed as the one-stop customer service point for City of Waco utility and service questions. You can use the phone number, the MyWaco Portal, or official MyWaco Account tools depending on the task.
Call MyWaco Central
Call 254-299-2489 for new water service setup, utility billing questions, portal help and customer support.
Use the portal for self-service
Use MyWaco Account for online utility bill and account tasks.
Use MyWaco app for non-emergency concerns
For non-emergency issues and city service requests, use the official MyWaco service request portal.
After Setup: How to Pay Your First Waco Utility Bill
Once your new service account is active, you can pay your utility bill through the official MyWaco Account portal. The City also says utility customers can pay bills 24/7 online or by phone.
Wait for the first bill or portal balance
After service starts, watch your MyWaco Account and email for bill availability, due date and first-bill charges.
Pay through official portal
Use the official City of Waco Utility Bill page or MyWaco Account to pay.
Avoid unofficial payment pages
The City warns that it is not affiliated with Doxo. Use official payment pages to avoid payment delays or extra fees.
Water Usage Reports, Leak Alerts and Notifications After Setup
One benefit of setting up your MyWaco Account is access to utility self-service features. City pages mention water-use reports, notifications, leak alerts and usage management tools.
Check usage after move-in
Log into MyWaco Account after your first few days and review water usage to make sure nothing looks unusually high.
Sign up for notifications
Use available notification features for account updates, water usage, billing and leak alert support.
Investigate unusual usage early
If usage looks continuous or unexpectedly high, check toilets, irrigation, outdoor faucets, water heaters and hidden plumbing leaks.
How to Report a Waco Water Emergency, Active Leak or Sewer Backup
City of Waco Public Works Utilities says to call MyWaco Central at 254-299-2489 for water emergencies. It also says non-emergency concerns can be reported using the MyWaco app.
Use the phone number for active water leaks, water emergencies, sewer backups and overflowing manholes. For non-emergency service concerns, use the MyWaco app or online report-a-problem route.
Water emergency
Call MyWaco Central for active water emergencies or sewer backups.
254-299-2489Non-emergency
Use MyWaco app or report-a-problem page for non-urgent city service issues.
MyWaco appCall if water is actively leaking
For active water leaks, sewer backups or emergency water concerns, call 254-299-2489.
Give exact location
Provide address, nearest cross street, visible water/sewer issue, road hazard, start time and callback number.
Use MyWaco app for non-emergency
For non-emergency concerns, open the official report-a-problem page.
Helpful Move-In Tips After Creating a Waco Water Account
After creating a new water bill account, do not stop at service activation. Set up online billing, notifications, water usage alerts, trash/recycling information and move-in box pickup if needed.
Request move-in cardboard pickup if useful
City of Waco Solid Waste says when you set up a new water bill account, you can request a one-time pickup of cardboard boxes within two months of establishing the account.
Check trash and recycling day
Use official City of Waco residential services and curbside tools to confirm trash, recycling and yard waste schedules for your address.
Confirm first billing cycle
Ask when your first bill will generate, when payment is due, and whether setup fees appear on the first bill.
Waco Water Bill Basics After New Service Setup
City of Waco utility rates include multiple utility components. The utility rates page explains that water charges include a base rate and monthly consumption, with consumption billed in 1,000 gallon increments on a tiered structure.
| Bill part | What it means | New customer tip |
|---|---|---|
| Base water rate | Fixed monthly water charge based on meter size and service location. | This appears even with low water usage. |
| Water consumption | Usage billed in 1,000 gallon increments on a tiered structure. | Watch usage reports after move-in. |
| Sewer / wastewater | Wastewater service charges may appear with utility billing. | Do not compare only water line item. |
| Solid waste | Trash/recycling-related municipal service charges may apply. | New service may include a solid waste admin fee. |
| Setup fees | First-bill service and administration fees for new residential service. | Expect the first bill to look different from normal months. |
Quick Checklist Before Calling Waco Water Customer Service
Having the right details ready makes it easier for MyWaco Central to help with new service, payment, account access, usage alerts or service issues.
| Check | What to prepare |
|---|---|
| Service address | Full Waco address, apartment/unit number and ZIP code. |
| Move-in date | Requested service start date and occupancy date. |
| Customer details | Legal name, phone number, email address and ID details if requested. |
| Portal issue | Screenshot, error message and email used for MyWaco Account. |
| Deposit / fee question | Ask about deposit, service fee, solid waste admin fee and first bill timing. |
| Water issue | Exact location, visible leak, sewer backup detail and callback number. |
What to Say When Calling MyWaco Central for New Water Service
A clear call script helps customer service route your request faster, especially if you are moving in soon or the online Move In form is not working.
| Detail to give | Example wording | Why it helps |
|---|---|---|
| Service address | “I need service at 123 Main Street, Waco.” | Confirms the correct property. |
| Move-in date | “My move-in date is June 10.” | Helps schedule the requested start. |
| Request type | “I need to open a new utility account.” | Routes call to new-service setup. |
| Portal problem | “The Move In form gives an error after I enter my address.” | Helps troubleshoot the online setup. |
| Fees question | “Can you confirm my deposit and first-bill fees?” | Avoids billing surprise. |
| Callback | “My callback number is…” | Needed for follow-up. |
MyWaco Central Map and Visit Guidance
MyWaco Central Drive-Thru is listed at 401 Franklin Ave, Waco, TX 76701. The City’s general mailing/contact address is listed as PO Box 2570, 300 Austin Avenue, Waco, TX 76702.
For new water service, try the online Move In option first or call 254-299-2489. If visiting, bring all move-in and identity details so staff can help with your account faster.
MyWaco Central Drive-Thru
Use this map for location reference. Call first if you are not sure whether your issue can be handled online.
Official Waco Water New Service Links and Resources
Use these official City of Waco links for new utility service, water bill portal setup, customer service, usage reports, water issues and move-in support.
MyWaco Account
Start new utility service, pay bills, manage accounts, view usage and set notifications.
Open MyWaco AccountNew Service FAQs
Official FAQ for opening account, deposits, service fee and first-bill setup charges.
Open FAQsUtility Bill
Official City of Waco utility bill page for MyWaco Account and bill portal guidance.
Open Utility Bill PageMyWaco Central
Customer service, drive-thru location, hours and one-stop city service support.
Open MyWaco CentralPay My Utility Bill
Official City page for paying utility bills and reaching MyWaco Portal support.
Open Pay PageReport Water Issue
Public Works utility page for reporting water emergencies, sewer backups and non-emergency issues.
Open Water IssuesUtility Rates
Official utility rates page explaining water base charges and consumption billing.
Open Utility RatesReport a Problem
City service request route for non-emergency concerns through official Waco tools.
Report a ProblemOffice Directions
Use Google Maps for MyWaco Central Drive-Thru location before visiting.
Open MapWaco Water Department New Service Apply and Setup FAQs
How do I start new City of Waco water service?
Visit mywacoaccount.com and select the Move In button, or call 254-299-CITY (2489) to start new service.
What is the City of Waco utility customer service phone number?
The MyWaco Central / Utility Office phone number is 254-299-2489.
What are Waco utility customer service hours?
Official City pages list MyWaco Central / Utility Office hours as Monday through Friday, 7:30 a.m. to 5:30 p.m..
Where is MyWaco Central located?
MyWaco Central Drive-Thru is listed at 401 Franklin Ave, Waco, TX 76701.
How much is the Waco residential utility deposit?
City of Waco FAQ says residential security deposits are based on previous account history and credit history and typically range from $0 to $300.
What fees are added to the first Waco residential utility bill?
The official FAQ says a $50 service fee and $20 solid waste administration fee are added to the first residential service bill.
Where do I pay my Waco utility bill online?
Use the official MyWaco Account portal to pay your City of Waco utility bill, manage your account and view usage.
How do I report a Waco water emergency or sewer backup?
City of Waco Public Works Utilities says to call MyWaco Central at 254-299-2489 for water emergencies and sewer backups.
Can I track Waco water usage online?
Yes. MyWaco Account allows customers to view usage, manage accounts, use billing tools and sign up for notifications.
Does Waco offer move-in cardboard box pickup after new water service?
Yes. City of Waco Solid Waste says when you set up a new water bill account, you can request a one-time cardboard box pickup within two months of establishing the new account.
Is MyWaco Account the same as the old Waco utility billing portal?
MyWaco Account is the City of Waco utility bill portal with self-service features, water-use reports, e-billing and account management tools.
Should I use Doxo to pay my Waco water bill?
No. The City states it is not affiliated with Doxo and advises customers to use the official payment site to avoid delays or extra fees.
Best Way to Start Waco Water Service in 2026
For most new Waco water customers, the best first step is to open MyWaco Account, select Move In, and complete the new service setup. If you have trouble, call 254-299-2489 during listed customer service hours.
Prepare your service address, move-in date, contact details, ID information and payment method. Also budget for possible deposit and first-bill setup fees, then use MyWaco Account to manage payment, usage reports and notifications after service starts.
Editorial note: This guide is informational and helps Waco, Texas utility customers find official new service, billing, payment, account setup and water issue resources faster. Phone numbers, deposits, fees, office hours, service requirements and portal instructions can change, so always confirm final details directly on official City of Waco pages before taking action.