Los Angeles LADWP Phone Number, Office Hours, Customer Centers and Water Outage Map Help
If you need the Los Angeles Water Department phone number, LADWP customer service hours, water outage reporting, JFB Lobby address, customer service center map, appointment phone number, TDD support, water waste reporting or the right route for account help, this guide gives you the official LADWP contact path without confusion.
Los Angeles Water Department usually means the Los Angeles Department of Water and Power, better known as LADWP. Customers search this when they need the phone number, bill help, outage reporting, office hours, a map to a customer service center, water waste reporting or TDD support.
The main LADWP customer service number is 1-800-DIAL-DWP, also written as 1-800-342-5397. For water or power outage reporting, LADWP lists this same number for 24/7 emergency and outage calls. Customer service centers are generally listed as open Monday through Friday, 9:00 a.m. to 5:00 p.m., closed holidays.
☎️ LADWP customer service phone
Use this for: LADWP account questions, billing support, customer service, office routing, outage reporting and official phone contact.
Before starting: keep your LADWP account number, service address, phone number, bill, payment confirmation, outage location or appointment need ready.
Safe action: use official ladwp.com pages and call 1-800-342-5397 for account-specific help.
Los Angeles Water Department Quick Facts for Phone, Hours and Map
LADWP’s main customer service phone number is 1-800-DIAL-DWP, also written as 1-800-342-5397. LADWP also lists 1-800-432-7397 for hearing/speech impaired TDD support.
For water outage reporting, LADWP lists 1-800-342-5397 as available 24/7 for emergency and outage calls. Customer service centers are generally listed as open Monday through Friday, 9:00 a.m. to 5:00 p.m., closed holidays.
What This LADWP Phone, Hours and Map Guide Covers
LADWP Phone Number, Customer Service Hours and Contact Routing
The main LADWP customer service number is 1-800-DIAL-DWP, also written as 1-800-342-5397. This is the number to use for specific account questions, billing help, water/power customer support and outage reporting.
LADWP customer service centers are generally listed as open Monday through Friday, 9:00 a.m. to 5:00 p.m., closed holidays. Outage and emergency calls are handled differently: LADWP lists 1-800-342-5397 as available 24/7 for emergency and outage calls.
| Need | Official contact | Use this for |
|---|---|---|
| Customer service / account help | 1-800-DIAL-DWP / 1-800-342-5397 | Billing, account, water/power service, payment and customer questions. |
| Water outage / emergency | 1-800-342-5397 | 24/7 emergency and outage reporting. |
| TDD | 1-800-432-7397 | Hearing/speech impaired customer support. |
| Office appointment booking | 1-888-999-0477 | Booking a visit to a LADWP customer service center only. |
| Customer service centers | Monday-Friday, 9:00 a.m.-5:00 p.m. | In-person customer service center visit, closed holidays. |
How to Report a Los Angeles Water Outage or Water Emergency
For water and/or power outages, LADWP says customers can call 1-800-DIAL-DWP / 1-800-342-5397. LADWP’s water outage page lists this number as available 24/7 for emergency and outage calls.
Confirm it is an outage or urgent water problem
Use the outage/emergency route for no water, sudden water service interruption, water main issue, visible street leak, serious pressure problem or water emergency.
Call LADWP immediately
Call 1-800-342-5397 and clearly say you are reporting a water outage or water emergency.
Give location details
Provide the service address, nearest cross street, when it started, whether neighbors are affected and whether water is visible in the street.
Use TDD if needed
Hearing/speech impaired customers can use 1-800-432-7397.
LADWP JFB Lobby Customer Service Center: Address, Hours and Map Details
The JFB Lobby Customer Service Center is listed at 111 N. Hope St., Los Angeles, CA 90012. LADWP lists the hours as Monday through Friday, 9:00 a.m. to 5:00 p.m., closed holidays.
The JFB listing also notes free onsite parking, EV charging, ADA accessibility, disabled parking, ADA window, Braille large print availability and Spanish representatives.
111 N. Hope St., Los Angeles, CA 90012.
Monday-Friday, 9:00 a.m.-5:00 p.m., closed holidays.
Free parking onsite listed by LADWP.
EV charging is listed as available.
ADA window, disabled parking and Braille large print listed.
Spanish representatives listed.
LADWP Central Customer Service Center: Address and Hours
The LADWP Central Customer Service Center is listed at 4619 S. Central Ave., Los Angeles, CA 90011. LADWP lists the hours as Monday through Friday, 9:00 a.m. to 5:00 p.m., closed holidays.
The Central Customer Service Center listing notes street metered parking, ADA window, Braille large print availability and Spanish representatives.
Use JFB Center for
Downtown-area customer service center needs, appointment visits and office support at 111 N. Hope St.
Downtown LAUse Central Center for
South Los Angeles customer service center needs at 4619 S. Central Ave.
Central Ave.How to Find LADWP Customer Service Centers Near You
LADWP has an official Customer Service Centers page where customers can view center listings, hours and location details. The general center hours are listed as Monday through Friday, 9:00 a.m. to 5:00 p.m., closed holidays.
Open the official centers page
Use LADWP Customer Service Centers to find a location.
Check location-specific details
Review address, parking, ADA accessibility, EV charging, language support and whether appointment guidance is shown.
Book appointment if needed
Call 1-888-999-0477 to book an appointment for a customer service center visit.
Bring account details
Bring your LADWP account number, service address, ID, bill copy, payment confirmation and any notice from LADWP.
LADWP Customer Service Center Appointment Phone Number
LADWP says customers can make an appointment to visit a Customer Service Center by calling 1-888-999-0477. LADWP also states this phone number is solely for booking an appointment to visit one of its offices.
For specific account questions, LADWP says customers should call the Customer Contact Center at 1-800-342-5397.
| Call purpose | Number | Important note |
|---|---|---|
| Book office appointment | 1-888-999-0477 | Only for booking customer service center appointments. |
| Specific account question | 1-800-342-5397 | Use this for LADWP account, bill and customer service help. |
| Water outage / emergency | 1-800-342-5397 | Available 24/7 for emergency and outage calls. |
LADWP TDD and Accessibility Support
LADWP lists 1-800-432-7397 for Hearing/Speech Impaired TDD support. Customer service center listings also show accessibility details such as ADA windows, disabled parking or Braille large print availability depending on the location.
Use: 1-800-432-7397 for hearing/speech impaired support.
Check: the specific customer service center page before visiting.
Check: center listings for Spanish representatives or other support notes.
Check: each location’s parking details because they vary by customer service center.
LADWP Bill, Payment and Account Help
LADWP Customer Service pages organize help for billing, payment, water and power service, forms, meter information, turn-on/off service and account support. For specific account questions, use 1-800-342-5397.
Collect account details
Have your LADWP account number, service address, bill copy, payment confirmation and account login details ready.
Call customer service
Call 1-800-342-5397 for billing, payment and account questions.
Explain the exact issue
Say whether your issue is payment, bill amount, service turn-on/off, meter question, water outage, late payment or account access.
Write down instructions
Save call date, representative instructions, confirmation number and any next step LADWP gives you.
How to Report Water Waste in Los Angeles
LADWP says water waste can be reported by calling 1-800-DIAL-DWP / 1-800-342-5397 or by using MYLA311 Online Services. LADWP asks reporters to be ready with the exact address, date and time, and a brief description of the water waste.
Street address is more useful than a vague location.
Write down when you saw the water waste.
Explain runoff, broken sprinkler, overwatering or other waste.
Only take photos where legal and safe.
Use city online reporting when appropriate.
Call 1-800-342-5397 if phone reporting is easier.
What to Say When You Call LADWP
LADWP handles water, power, billing, outage and customer service issues. A clear first sentence helps you reach the right support path faster.
| Issue | Call | Say this first |
|---|---|---|
| Water bill or account | 1-800-342-5397 | “I am calling about my LADWP account at this service address.” |
| Water outage | 1-800-342-5397 | “I am reporting a water outage at this location.” |
| Office appointment | 1-888-999-0477 | “I need to book an appointment at a LADWP customer service center.” |
| TDD support | 1-800-432-7397 | Use TDD support for hearing/speech impaired assistance. |
| Water waste | 1-800-342-5397 or MYLA311 | “I am reporting water waste at this exact address and time.” |
Los Angeles LADWP Customer Service Center Map
The JFB Lobby Customer Service Center is listed at 111 N. Hope St., Los Angeles, CA 90012. The Central Customer Service Center is listed at 4619 S. Central Ave., Los Angeles, CA 90011. Check the official center page before visiting because parking, ADA details, appointment requirements and location-specific notes may vary.
LADWP JFB Lobby Customer Service Center – 111 N. Hope St.
Use this map for the downtown LADWP JFB Lobby Customer Service Center location.
LADWP Central Customer Service Center – 4619 S. Central Ave.
Use this map for the Central Customer Service Center location in Los Angeles.
Official LADWP Phone, Office Hours and Map Resources
Use these official LADWP resources for customer service, outage reporting, customer service center maps, appointment planning, accessibility support and water waste reporting.
LADWP Customer Service
Main LADWP customer service page for account, bill, payment and support options.
Open Customer ServiceReport a Problem
Official LADWP page for outage reporting and problem reporting guidance.
Open Report PageWater Outage Map
Official page for water outage reporting and outage/emergency phone details.
Open Water Outage MapCustomer Service Centers
Official list of LADWP customer service centers, hours and location details.
View All CentersCentral Center
Official customer service center page for 4619 S. Central Ave.
Open Central CenterReport Water Waste
Official LADWP water conservation page for reporting water waste.
Report Water WasteLos Angeles Water Department Phone, Hours and Map FAQs
What is the Los Angeles Water Department phone number?
LADWP lists customer service as 1-800-DIAL-DWP, also written as 1-800-342-5397.
What number do I call for a LADWP water outage?
Call 1-800-342-5397 to report a water outage. LADWP lists this number as available 24/7 for emergency and outage calls.
What is the LADWP TDD number?
LADWP lists Hearing/Speech Impaired TDD support at 1-800-432-7397.
What are LADWP customer service center hours?
LADWP customer service centers are generally listed as open Monday through Friday, 9:00 a.m. to 5:00 p.m., closed holidays.
How do I book a LADWP customer service center appointment?
LADWP says customers can make an appointment to visit a customer service center by calling 1-888-999-0477. That number is only for office visit appointment booking.
Where is the LADWP JFB Lobby Customer Service Center?
The JFB Lobby Customer Service Center is listed at 111 N. Hope St., Los Angeles, CA 90012.
What are the JFB Lobby Customer Service Center hours?
The JFB Lobby Customer Service Center is listed as open Monday through Friday, 9:00 a.m. to 5:00 p.m., closed holidays.
Where is the LADWP Central Customer Service Center?
The Central Customer Service Center is listed at 4619 S. Central Ave., Los Angeles, CA 90011.
How do I report Los Angeles water waste?
LADWP says water waste can be reported by calling 1-800-342-5397 or by using MYLA311 Online Services. Be ready with the exact address, date, time and brief description.
Should I call the appointment number for LADWP account questions?
No. LADWP says 1-888-999-0477 is only for booking office visits. For specific LADWP account questions, call 1-800-342-5397.
Best Way to Contact Los Angeles Water Department
For LADWP customer service, account questions, water bill help and general support, call 1-800-DIAL-DWP / 1-800-342-5397. For water outage or emergency reporting, use the same number, which LADWP lists as available 24/7 for emergency and outage calls.
For in-person customer service center visits, check the official LADWP Customer Service Centers page and call 1-888-999-0477 only if you need to book an appointment. For the downtown JFB Lobby Customer Service Center, use 111 N. Hope St., Los Angeles, CA 90012.