Town of Hempstead Water Department 2026: Pay Bill, Phone, Emergency & Service Help
Most Town of Hempstead water searches start with one practical problem: “Can I pay my bill online?”, “Is my address actually served by the Town water districts?”, “What number handles a leaking meter?”, or “Who do I call for a final reading before selling a home?” This guide puts the official payment portal, district coverage, phone numbers, forms, emergency routing and service-line help into fast decision blocks so you do not waste time on the wrong Hempstead, village or private water provider.
Choose the Town of Hempstead Water Task You Actually Need
Before You Pay: Is Your Address Served by the Town of Hempstead Water Department?
The Town water department is not the water provider for every Hempstead-area property. The official page says the department consists of six separate districts, and all other communities in the Town are served by private companies or villages.
Use this page if…
Your bill, notice, account portal or service address belongs to the Town of Hempstead Department of Water district system.
Pause if…
Your bill says Village of Hempstead, West Hempstead Water District, a private water company, or another village/district provider.
Town of Hempstead Water Department Contacts That Matter
| Need | Official detail | Best use |
|---|---|---|
| Water Department office | 1995 Prospect Avenue, East Meadow, NY 11554 | Bill payment counter, applications, forms, water department visit. |
| Billing / main office | 516-794-8300 | Bill questions, customer service, payment portal questions. |
| After-hours / weekend emergency | 516-794-8181 | Roadway water, water emergency, leaking meter, urgent water issue. |
| Phone payment and balance check | 516-259-8953 | 24/7 automated phone payment or account balance through payment provider. |
| Final reading / new account | 516-296-7249 | Buying/selling home, final reading, establishing a new account. |
| Backflow desk | 516-296-7248, Monday-Friday 7:30 AM-3:30 PM | Backflow device installations, requirements and approval questions. |
| Service line inventory | 516-296-7216 | Unknown service-line material, dashboard questions, self-certification help. |
How to Pay a Town of Hempstead Water Bill Online
The official payment portal says Town of Hempstead customers can view and pay water utility bills online. One Time Pay is available without creating an account, while registration unlocks extended features.
Open the official payment portal
Use the official Town of Hempstead InvoiceCloud payment portal. Start there instead of clicking random payment ads.
Choose One Time Pay or Register
Use One Time Pay if you only want to pay quickly. Register if you want extended features like saved access, account tools or recurring management.
Use your bill details exactly
Enter the account information from your Town of Hempstead water bill. If the portal cannot locate your account, call 516-794-8300 before trying another provider.
Save confirmation
Save the payment confirmation, date, amount, account number and payment method until the bill shows as paid.
Login, AutoPay, Paperless Billing and Pay by Text
The Town Water Department page promotes AutoPay, paperless billing, 24/7 phone payment, Pay by Text and multiple online payment options. Use these features if you want fewer missed bills and faster confirmation.
Use One Time Pay if…
You want the fastest way to pay today and do not want to create an account.
Register if…
You want saved access, AutoPay, paperless billing or easier repeat payments.
Register with the correct account type
The portal offers individual account and multiple account options. Individual account is for one property; multiple account is for users managing more than one property.
Keep contact information updated
Use a working phone number and email so payment reminders, paperless billing notices or Pay by Text messages do not fail.
Check bills even with AutoPay
AutoPay can prevent missed deadlines, but still review usage, meter-related charges, fee notices and unusually high bills.
Town of Hempstead Water Bill Payment Fees and Phone Payment
The official InvoiceCloud portal lists the payment phone number and convenience fees. Check the live portal before paying because processing fees can change.
| Payment item | Official portal detail | User action |
|---|---|---|
| Phone payment / balance check | Call 516-259-8953 24/7. | Use your bill/account details before calling. |
| Credit card / PayPal fee | 2.95% convenience fee, minimum $1.95, listed by portal. | Review final fee before submitting. |
| E-check fee | $0.95 convenience fee listed by portal. | E-check may be cheaper than card payment. |
| Bill questions | Portal lists water bill questions phone as 516-794-8300. | Call Water Department if account/payment information is wrong. |
| Emergency after-hours | Portal lists 516-794-8181. | Use for water emergency, not routine bill questions. |
Water Emergency, Roadway Leak or Leaking Meter
The Town FAQ is clear: emergency water calls are answered 24 hours a day at 516-794-8181. Use this number for water coming up in the roadway, leaking water meter or urgent water issue.
Call emergency number if…
Water is coming up in the roadway, your meter is leaking, water is flowing uncontrolled, or there is an after-hours water issue.
Call: 516-794-8181
Have this ready
Service address, nearest cross street, visible water location, photo if safe, account number if available, and whether water is actively flowing.
Final Reading, Buying or Selling a Home, and New Account Setup
If you are buying or selling a home, or need to establish a new account, do not use the emergency number first. The Town FAQ says to call customer support at 516-296-7249.
Call the correct support number
For final reading, home sale, home purchase or new account setup, call 516-296-7249.
Prepare property details
Have the service address, current owner name, buyer/new owner name, closing date, account number if available and callback number ready.
Use the Water Service Card if needed
The applications page links a Water Service Card. Ask customer support whether your situation requires it before mailing or dropping forms.
Applications, Water Service Permit, Hydrant Use and Original Signature Rules
The Applications page says forms and standard drawings are available for customers and contractors, and that completed original forms with original signatures must be submitted to the Department of Water.
| Form / task | What it is for | Practical note |
|---|---|---|
| Water Service Card | New service / account-related service information. | Ask 516-296-7249 whether it applies to your new account or property transfer. |
| Water Service Permit Application | Disconnecting, upgrading service or renovations over 50%. | Do not start plumbing/service changes before confirming permit needs. |
| Hydrant Use Application | Use of designated fire hydrants to fill authorized tank trucks. | $50 per vehicle listed on the form; designated hydrants only. |
| Backflow Device Approval | Approval for backflow prevention devices. | Backflow desk: 516-296-7248. |
| Public disclosure forms | Vendor/contractor or employee disclosure requirements. | Contractors should review before submitting work documents. |
Hydrant Use Application: Tank Trucks and Safety Rules
The Hydrant Use Application is specific: it is for use of fire hydrants to fill tank trucks. It does not mean any contractor can use any hydrant without approval.
Complete company and truck details
The form asks for company name, address, telephone, vehicle license number, make and tank capacity.
Pay the listed hydrant use fee
The form lists a $50 fire hydrant use fee per vehicle, payable to the Town of Hempstead Water Department.
Use designated hydrants only
The form says only certain designated hydrants may be used and the list is furnished when the application is made.
Maintain the 12-inch air break
The form requires a 12-inch air break/gap when filling tank trucks from authorized hydrants.
Backflow Device Help and Customer Service Desk
Backflow questions matter for contractors, commercial users, irrigation systems and some service changes. The Town FAQ lists a dedicated backflow customer service desk.
Backflow phone
516-296-7248
Monday-Friday, 7:30 AM-3:30 PM.
Use for…
Backflow device installations, requirements, approval of new devices and approved tester questions.
Service Line Inventory, Unknown Pipe Material and Lead/Copper Help
The Town’s service line inventory page says the Water Department is working to confirm service line materials and may need resident assistance. It also says the Water Department’s jurisdiction ends at the curb and underground service lines from the curb to the home/business are the owner’s responsibility.
| Need | Official detail | User action |
|---|---|---|
| Check service line material | Use the service line dashboard/map. | Search your address or zoom into the map. |
| Material unknown or missing | Contact the Department of Water at 516-296-7216. | Call before assuming the pipe is lead, copper or plastic. |
| Self certification | Residents contacted by the District may submit self-certification results. | Use the official survey link from the service line page. |
| Lead/copper testing | Free testing may be available to qualified homeowners. | Contact the Water District for sampling bottles and instructions. |
Water Quality Reports and System Facts
The Town publishes drinking water quality reports for its districts. The official Water Department page also shares system facts that help residents understand scale and reliability.
What to Say When Calling the Town of Hempstead Water Department
| Situation | Say this | Have ready |
|---|---|---|
| Bill payment issue | “I have a Town of Hempstead Water bill/payment question.” | Account number, payment confirmation, bill date, service address. |
| Emergency leak | “I am reporting water coming up in the roadway / a leaking meter.” | Address, nearest cross street, visible water location, photo if safe. |
| Final reading | “I am buying/selling a property and need final water reading guidance.” | Closing date, property address, current owner, buyer contact. |
| New account | “I need to establish a new Town of Hempstead Water account.” | Service address, ownership/tenant details, move-in date, contact info. |
| Hydrant use | “I need to submit a hydrant use application for tank truck filling.” | Company name, truck details, tank capacity, payment, job location. |
| Service line material | “My service line material is unknown on the dashboard.” | Address, owner contact, photos if available, dashboard result. |
Town of Hempstead Water Department Map and Visit Checklist
The Water Department office is listed at 1995 Prospect Avenue, East Meadow, NY 11554. The applications page says forms with original signatures may be dropped in the blue drop box near the stairs in front of the building or mailed to the Department.
Town of Hempstead Department of Water
Use this map for office location, applications, drop box, billing counter and water department visit planning.
Town of Hempstead Service Line Video Guide
The Town service line inventory page links a video for helping residents identify service line material. This section uses a proper direct YouTube-nocookie embed, not a broken search iframe.
How to Check Service Line Material
Use this for general visual help only. Submit official results or questions through the Town’s service line inventory route.
Official Town of Hempstead Water Links Used in This Guide
Water Department
Department overview, districts, supply facts, contact address, phone and emergency number.
Open Water DepartmentPay Bill Online
InvoiceCloud portal for One Time Pay, registration, phone payment and payment methods.
Open Payment PortalWater FAQ
Emergency number, leaking meter, final reading, new account, backflow and water quality answers.
Open Water FAQApplications
Backflow approval, hydrant use, water service card, water service permit and contractor forms.
Open ApplicationsWater Quality Reports
Latest and historical annual drinking water quality reports for Town water districts.
Open Quality ReportsService Line Inventory
Dashboard, self-certification, service line material help and lead/copper sampling guidance.
Open Service Line PageEmerging Contaminants
Town information page for emerging contaminant updates and related water quality notices.
Open ECI PageStaff Directory
Water Department contact listing, office address, phone and after-hours number.
Open DirectoryTown of Hempstead Water Department FAQs
What is the Town of Hempstead Water Department phone number?
The main Water Department and billing phone number is 516-794-8300.
What is the emergency or after-hours water number?
Emergency water calls are answered 24 hours a day at 516-794-8181. Use this for roadway water, leaking meters and urgent water issues.
Where is the Town of Hempstead Water Department office?
The office is at 1995 Prospect Avenue, East Meadow, NY 11554.
How can I pay my Town of Hempstead water bill online?
Use the official InvoiceCloud portal at invoicecloud.com/hempsteadny. It offers One Time Pay without registration and registration for extended features.
Can I pay by phone?
Yes. The payment portal says customers may make a payment or check balance by phone 24/7 at 516-259-8953.
Who do I call for buying, selling or final reading?
The Town FAQ says to call customer support at 516-296-7249 for buying/selling a home, final reading or establishing a new account.
Which districts are served by the Town of Hempstead Water Department?
The official page lists Bowling Green Estates, East Meadow, Levittown, Uniondale, Roosevelt Field and Lido-Point Lookout. Other communities may be served by private companies or villages.
Who handles backflow questions?
The FAQ lists the backflow customer service desk at 516-296-7248, Monday-Friday from 7:30 AM to 3:30 PM.
What is the hydrant use fee for tank trucks?
The Hydrant Use Application lists a $50 fire hydrant use fee per vehicle, payable with the application to the Town of Hempstead Water Department. Confirm current requirements before applying.
Who do I call about unknown service line material?
The service line inventory page says to contact the Department of Water at 516-296-7216 if your service line material is not indicated or is labeled unknown.
Best Way to Handle a Town of Hempstead Water Department Task
The most useful first step is service-area confirmation. If your property is inside one of the six Town water districts, use the Town’s payment portal and Water Department contacts. If your bill belongs to a village, private water company or separate water district, use that provider’s official route instead.
Editorial note: This guide summarizes official Town of Hempstead Water Department resources for easier public use. Phone numbers, service districts, payment methods, convenience fees, form requirements, hydrant-use fees, office procedures, water quality resources and emergency instructions can change. Confirm final details on official hempsteadny.gov, hempsteadtown.com or the official Town payment portal before paying, applying, mailing forms, using a hydrant, reporting service-line material or scheduling service changes.