Texas Water Department 2026: State Directory & Contacts

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Texas City TX water bill, InvoiceCloud, start service, rates, leak alerts and disconnect help

Texas City Water Department 2026: Pay Bill, Start Service, Rates, Leaks & Disconnect Help

Texas City water customers usually need one clear answer: how to pay through InvoiceCloud, what to do on a disconnect date, which documents are required to open service, how to read a meter when a bill looks high, who to call for a water main break after hours, and which rate tier created the bill. This guide turns the City’s official Utility Billing, Utilities, rates, EyeOnWater and leak-adjustment pages into a practical checklist with phone numbers, payment warnings, deposit rules, fee tables, map links and call scripts.

💧 Billing: 409-643-5923 📞 Phone pay: 844-793-0466 🚨 Leak after hours: 409-682-6846 📍 Billing office: 2000 Texas Ave 📊 EyeOnWater leak alerts
Quick answer board

Choose the Texas City Water Task You Actually Need

💳 Pay water bill Use InvoiceCloud online or automated phone payment. One Time Pay is available, and registration unlocks extra account features.
🏠 Start or transfer service Residential accounts need contract, lease or ownership proof, current driver license and $150 deposit. Transfer fee is $25.
⚠️ Disconnect-date payment If paying online on disconnect date, call Utility Billing during business hours with your confirmation number.
🚨 Leak or sewer backup Call Utilities at 409-359-5505; after hours, weekends or holidays call 409-682-6846.
Official route: For account and billing help, use Texas City Utility Billing. For water leak and Utilities contacts, use Texas City Utilities. For online payment, use Pay Utility Bill Online or the official InvoiceCloud portal.
Official contacts Pay online Disconnect-date rules Start residential service Commercial service Transfer or close account Water and sewer rates High bill and meter checks Leak adjustment Leaks, sewer backup and emergency NSF and tamper rules EyeOnWater app Garbage-only accounts Water quality reports Call scripts Map Official links FAQs
Scam warning: Texas City’s Utility Billing page warns that the City does not call about overdue accounts and payments are not accepted over the phone by a caller claiming to be the Utility Department. Do not share personal or financial information with suspicious callers.
Official contacts

Texas City Water Department Contacts That Matter

Need Official detail Use this when…
Utility Billing 409-643-5923; waterbilling@texascitytx.gov Water bill, account, deposit, transfer, disconnect, online payment confirmation, leak adjustment.
Billing office 2000 Texas Ave., Texas City, TX 77590 In-person account help, payment issue, service start/transfer documents.
Billing mailing address P.O. Box 3837, Attn: Utility Customer Service, Texas City, TX 77592-3837 Mailing account correspondence or payments if directed by current bill.
InvoiceCloud automated phone 844-793-0466 24/7 automated payment or account balance check.
Utilities Office 409-359-5505, option 1 Water main break, slow sewer drain, sewer backup, possible leak during regular routing.
After-hours leak / sewer backup 409-682-6846 After hours, weekends or holidays for water main break, leak or sewer backup.
Report a water leak contact 409-643-5860 Water leak reporting during listed Monday-Friday 8 a.m.-5 p.m. route.
Backflow Prevention 911 Hwy 146 N; 409-359-5505; csimon@texascitytx.gov Backflow tester registration and commercial/residential backflow test submissions.
City Hall 1801 9th Avenue North; 409-948-3111 General city routing, not direct water billing.
Routing tip: Billing questions go to 409-643-5923. Physical field issues like water main breaks or sewer backups go to Utilities at 409-359-5505, or 409-682-6846 after hours/weekends/holidays.
At a glance

Texas City Water Bill and Service Quick Facts

☎️ Billing 409-643-5923 Account / payment
📞 Phone pay 844-793-0466 InvoiceCloud 24/7
🚨 After-hours leak 409-682-6846 Weekend / holiday
🏠 Residential deposit $150 New account
⚠️ Disconnect fee $25 Disconnect list/service
Bill timing note: Texas City says customers get about 30 days to pay without penalty, and a 10% penalty is added the day after the due date stated on the bill.
Online payment

How to Pay a Texas City Water Bill Online

Texas City uses InvoiceCloud for online utility bill payment. The portal allows One Time Pay without registration and account registration for extra features.

1

Start from the official City payment page

Open Pay Utility Bill Online and follow the official InvoiceCloud link.

2

Use the official InvoiceCloud portal

Go to City of Texas City TX InvoiceCloud. One Time Pay is available with no registration required.

3

Choose payment type

The portal lists eCheck and credit card payment options. It also shows support for payment methods such as Visa, MasterCard, American Express, Discover, PayPal, Venmo, Apple Pay and Google Pay icons.

4

Check the fee before submitting

The City payment page lists a $2.95 convenience fee for online service. InvoiceCloud lists $0.95 for eCheck and $2.95 for credit card transactions.

5

Save confirmation number

Keep the confirmation number, amount, account number and date. You will need it if you paid on a disconnect date or need Utility Billing to verify payment.

AutoPay tip: InvoiceCloud says bank drafts can be set up through City customer service with no service fee, while credit card AutoPay can be set up through InvoiceCloud and includes a processing fee.
Disconnect rules

Texas City Disconnect Date, Late Penalty and Reconnection Rules

This is the section to read before paying late. Texas City’s payment and disconnection pages give specific instructions for online payment, disconnect dates and restored service.

Issue Official detail What to do
Paying online on disconnect date After online payment, contact Utility Billing during normal business hours to ensure service continuity. Confirmation number will be requested. Call 409-643-5923 after paying and give confirmation number.
Online payment after 5 p.m. Payments made online after 5 p.m. process the next business day. Do not wait until evening if late fee or cutoff is close.
Past dues before disconnect date All past dues are due before disconnect date to avoid service fees stated on the bill. Pay full past due amount, not only current balance.
Disconnected for non-payment Bill must be paid in full and customer must contact Utility Billing to schedule reconnection. Have confirmation number ready when calling.
Disconnect service charge $25 for disconnection or being on disconnect list. Ask Utility Billing for full restore balance including service charges.
Water resumption payment All past due amounts including service charges must be paid with cash, debit or credit card. Do not assume a mailed check or delayed payment will restore service.
Do not self-restore: The City lists tamper fines for turning service on without payment or destroying a locking device. First offense adds $100, additional offenses add $100 each up to $500, then $500 per incident.
Start residential service

How to Start a Texas City Residential Water Account

Texas City separates renter, owner and transfer requirements. Outstanding water account balances must be paid in full before water service begins.

Residential Renter Requirements

Requirement Official detail Practical tip
Contract for service New Residential Account contract. Use the official form linked from the City page.
Lease or owner agreement Signed lease agreement. If not available, written agreement from legal owner and renter with renter name, physical address, move-in/move-out dates, owner name/phone and owner photo ID. Make sure dates and address match the service address.
Current driver license Copy of current driver license. Expired licenses are not accepted. Do not submit expired ID.
Deposit $150, payable when opening account. Ask how payment should be made if you email documents.
Outstanding balances Applicant must pay outstanding water balances in full before service begins. Resolve old account balances before move-in day.

Residential Owner Requirements

Requirement Official detail Practical tip
Contract for service New Residential Account contract. Fill out account holder details exactly.
Proof of ownership HUD-1 Statement, Closing Disclosure, or Galveston CAD printout showing ownership. Closing Disclosure or Galveston CAD printout is often easiest after purchase.
Current driver license Copy of current driver license. Expired licenses are not accepted. Name should match ownership documents when possible.
Deposit $150, payable when opening account. Ask Utility Billing whether deposit payment is due before activation.
Outstanding balances Outstanding water account balances must be paid in full before service begins. Ask for final total before submitting new account documents.
Cannot come to office? Texas City says customers who cannot come in person can email required documentation to waterbilling@texascitytx.gov. Once all documentation is received, a Customer Service Representative will call to collect the deposit/fees over the phone.
Commercial service

Texas City Commercial Water Accounts and Transfers

Commercial accounts require similar documentation but the deposit is higher and must be quoted by Customer Service.

Commercial item Official detail What to do
Renter documents Contract for service, signed lease agreement and current driver license. Use official New Commercial Accounts form.
Owner documents Contract for service, proof of ownership such as HUD-1, Closing Disclosure or Galveston CAD printout, and current driver license. Verify ownership proof before applying.
Deposit Minimum $300. Call Customer Service for quoted deposit amount. Do not budget only the minimum if business usage is higher.
Outstanding balances Outstanding water account balances must be paid in full before service begins. Clear old balances before move-in/activation date.
Transfer Completed transfer form, lease or ownership proof, balance paid in full and $25 transfer fee. Confirm transfer date and old/new service address.
Commercial tip: Call 409-643-5923 before submitting commercial paperwork so the quoted deposit, account type and activation steps are clear.
Transfer or close

Texas City Water Account Transfers and Close Account Rules

If you are moving inside Texas City or ending service, follow the transfer or close-account route instead of opening a duplicate account.

Task Official detail Practical step
Transfer residential account Completed transfer form, signed lease or ownership proof for new property, current account balance paid in full, and $25 transfer fee. Submit documents before move date and confirm old account final billing.
Transfer commercial account Completed transfer form, lease or ownership proof, balance paid in full and $25 transfer fee. Ask whether commercial deposit changes for new location.
Close account by phone Customer request over phone verified with a personal identifier. Call Utility Billing and record confirmation details.
Close account in person Current photo ID required. Bring account number and forwarding details.
Close account by email Attached disconnection form and photo ID required. Email waterbilling@texascitytx.gov and save sent copy.
Death of customer Verification with death certificate. Ask what surviving spouse or estate documentation applies.
Non-payment closure Accounts may be closed for non-payment five days after water service has been disconnected. Resolve quickly if you want to keep account active.
Rates

Texas City Water and Sewer Rates

Texas City’s published rates show base water charges up to 3,000 gallons, plus additional usage tiers. The City also lists sewer charges based on water usage and sewer units.

Base Water Rate Up to 3,000 Gallons

Meter size Base rate User note
5/8 inch$8.75Common smaller residential meter.
3/4 inch$9.43Used in City sample bill.
1 inch$10.08Larger residential/small commercial meter.
1.5 inches$15.28Higher service capacity.
2 inches$28.28Commercial or larger account use.
3 inches$49.08Large account.
4 inches$95.88Large account.
6 inches$189.48Large account.
8 inches$280.48Large account.
10 inches$370.18Largest listed base meter size.

Additional Water Usage Tiers

Customer type Usage tier above 3,000 gallons Rate per 1,000 gallons
Pasture and residential 4,000 to 9,000 gallons $4
Pasture and residential 10,000 to 24,000 gallons $6
Pasture and residential 25,000 gallons or more $8
All other customers 4,000 to 24,000 gallons $6
All other customers 25,000 to 49,000 gallons $8
All other customers 50,000 gallons or more $10

Sewer Rate Rules

Sewer item Rate / rule Why it matters
1,000 gallons or less water usage $4 Minimum sewer usage charge.
Each additional 1,000 gallons $4 Sewer volume charge follows water usage.
Sewer unit flat rate $0.60 per sewer unit Based on drains to sewer within the property, such as toilets, sinks and showers.
City sample bill 10,000 gallons, 3/4 inch residential meter: sewer $40 plus 8 sewer units at $0.60 = $44.80 Shows how sewer units can add to volume charge.
Bill-control tip: Residential accounts become more expensive when usage crosses 9,000 and 24,000 gallons. Check EyeOnWater and leaks before the next cycle if your bill moved into a higher tier.
High bill

Texas City High Water Bill and Meter Check Workflow

Texas City’s FAQ gives two useful clues: bills are based on meter readings in thousands, and a bill can look the same even if actual usage varies within the same thousand-gallon range.

1

Read your bill and note the date received

The City FAQ says to write down the date you received the bill and read your meter after receiving a high bill.

2

Read the meter left to right

The City says the glass register is read like an odometer. Since the City bills in thousands, the last three numbers are not part of the billed reading.

3

Compare meter reading to bill reading

If the current reading on the bill is higher than the reading you just read, call Utility Billing at 409-643-5923.

4

Use EyeOnWater for usage and leak clues

EyeOnWater lets supported account holders see water use and receive possible leak alerts, which helps separate actual usage from billing confusion.

Why the same bill can repeat: Texas City bills in thousands. If you use 3,590 gallons, the City may bill 3,000 gallons; similarly 3,999 and 3,001 gallons can both bill as 3,000 gallons.
Leak adjustment

Texas City Leak Adjustment Requirements

A leak adjustment request needs proof. Do not call only with “my bill is high”; prepare the documents the City lists.

Leak adjustment item Official requirement Practical tip
High usage bill Water bill depicting high usage. Save the bill that shows the unusual usage.
Application Leak Adjustment Application. Use the official form linked from City page.
Policy Residential Adjustment Policy or Commercial Adjustment Policy. Read the policy for your account type before submitting.
Repair proof Receipts from plumber or proof of repairs such as receipts from Lowe’s, Home Depot, etc. Include invoice, date, repair location and parts if possible.
Submission email Email waterbilling@texascitytx.gov. Use subject line: Leak Adjustment – account number – service address.
Leak packet: High bill + leak adjustment application + repair receipts + account number + service address + repair date + photos if safe. Send to waterbilling@texascitytx.gov.
Leaks and sewer backup

Texas City Water Main Break, Leak, Sewer Backup and After-Hours Help

Use the Utilities Office for physical system problems. Use Utility Billing for account/payment problems.

Problem Call What to say
Water main break or visible leak 409-359-5505 during Utilities routing; after hours/weekends/holidays 409-682-6846 “I’m reporting a water main break/leak at [address/cross street]. Water is [flowing/bubbling/pooling].”
Slow sewer drain or sewer backup 409-359-5505; after hours/weekends/holidays 409-682-6846 “I’m reporting a slow sewer drain/sewer backup at [address].”
Water shut off but bill was paid First call Utility Billing at 409-643-5923 “My water is off and I paid. Confirmation number is [number]. Please check whether this is billing or a field issue.”
Possible leak area not billing-related Utilities Office 409-359-5505 or after-hours 409-682-6846 “Billing says the disconnect was not from their office; please verify possible leak in the area.”
Report a water leak route 409-643-5860, Monday-Friday 8 a.m.-5 p.m.; after hours listen for on-call number “I’m reporting a water leak at [location] with [details].”
Emergency routing tip: If water is entering a home, creating road danger, or a sewer backup is active, call rather than relying only on email.
NSF and tamper

Texas City NSF, Returned Payment and Tamper Rules

Returned payments and unauthorized reconnection can create extra charges and service delays. These rules are important when a bill is already close to disconnection.

Issue Official rule / fee What to do
NSF check/bank draft $25 returned check/bank draft service charge per check/bank draft. Pay quickly with accepted payment method.
More than three NSFs Account notation indicates City will no longer accept checks/bank drafts for that account. Use cash, debit/credit card, money order or cashier’s check if restricted.
NSF not paid by third day of notice Disconnection service order issued and additional $25 service charge added. Handle NSF notice before the third day.
First tamper offense $100 fine added to the account. Do not turn water back on yourself.
Additional tamper offenses Additional $100 per offense up to $500, then $500 per incident after that. Resolve through Utility Billing only.
Restore after tamper fine Fines must be paid in full to restore service. Ask for full restore balance before paying.
Do not risk tamper fines: Paying the account and calling Utility Billing is cheaper than unauthorized reconnection.
EyeOnWater

Texas City EyeOnWater App for Usage and Leak Alerts

Texas City links EyeOnWater, powered by Badger Meter in association with the water utility, so supported accounts can view water usage and receive possible leak alerts.

What EyeOnWater helps with

See how much water you are using and receive alerts about possible leaks on your property.

When to use it

Use it before a high bill repeats, before requesting leak adjustment, and after repairs to confirm usage returns to normal.

1

Open the official EyeOnWater page

Start from Texas City Eye on Water App.

2

Install or use the website

The City links Apple, Android and EyeOnWater website routes for account access.

3

Set leak alerts and watch daily patterns

Continuous usage during overnight hours often points to toilets, irrigation, hose bibs, softeners or hidden leaks.

Garbage-only accounts

Texas City Garbage-Only Accounts and Trash Billing Contacts

Some Texas City residents outside the water distribution system need a garbage-only account so trash collection continues without interruption.

Garbage item Official detail Who to contact
Provider Automated garbage collection through contract with Waste Connections of Texas. Trash service questions: 409-643-5810
Garbage-only account Residents outside water distribution system need account with City of Texas City Utility Billing. Account/billing questions: 409-643-5923
Cart 96-gallon cart delivered after account setup. Submit form to waterbilling@texascitytx.gov.
Form Garbage Only Account Form linked from City page. Email completed form to waterbilling@texascitytx.gov.
Billing clue: Texas City’s sample water/sewer bill also includes garbage, biosphere and sales tax lines. If the total looks high, review every line, not just water usage.
Water quality

Texas City Water Quality Reports and Backflow Prevention

The City maintains an archive of annual drinking water quality reports. Use the latest report for official water quality information and older reports only for history.

Water quality reports

The archive lists annual drinking water quality reports, including 2025, 2024, 2023 and older reports.

Backflow prevention

Backflow testers must be registered with the City, and test results should be submitted to csimon@texascitytx.gov.

1

Open the official archive

Use Public Works – Water Quality Reports.

2

Choose the newest report

Start with the latest annual drinking water quality report for current public water reporting.

3

Use Utilities for field concerns

If your issue is a leak, water main break, sewer backup or utility field problem, call Utilities rather than only reading the annual report.

Call scripts

What to Say When Calling Texas City Utility Billing or Utilities

Situation Call / use Say this
Bill or account question 409-643-5923 “I need help with my Texas City water account. My account number is [number], service address is [address].”
Paid on disconnect date 409-643-5923 “I paid online on my disconnect date. Confirmation number is [number]. Please confirm service continuity.”
Start residential service New Residential Account + documents “I need to open service at [address]. I have [lease/ownership proof], current driver license and deposit.”
Commercial deposit 409-643-5923 “I need a quoted commercial deposit for service at [address/account type].”
Close account 409-643-5923 / waterbilling@texascitytx.gov “I need to close my water account at [address] on [date]. What verification do you need?”
Water main break / sewer backup 409-359-5505; after hours 409-682-6846 “I’m reporting [water main break/sewer backup] at [location]. It started around [time].”
High bill / meter issue 409-643-5923 “My bill reading is [reading], and my current meter reading is [reading]. The bill seems higher than the current meter.”
Leak adjustment waterbilling@texascitytx.gov “Attached are my high usage bill, leak adjustment application and repair receipts for account [number].”
Best call prep: Keep account number, service address, bill date, confirmation number, current meter reading, high bill, lease/ownership proof, driver license, repair receipts, leak photos and callback number ready.
Map

Texas City Utility Billing Map and Visit Checklist

Texas City Water Billing is listed at 2000 Texas Ave., Texas City, TX 77590. Utilities / Public Works is listed separately at 911 Highway 146 N.

Texas City Utility Billing

Use this map for water bill, account, payment, deposit and service document help.

Open Billing Directions Call Utility Billing
Visit checklist: Bring account number, service address, current bill, payment method, current driver license, signed lease or ownership proof, transfer/close form, repair receipts if applicable and confirmation number if you paid online.
FAQs

Texas City Water Department Bill Pay, Service, Rates and Leak FAQs

What is the Texas City water bill phone number?

Call Utility Billing at 409-643-5923 or email waterbilling@texascitytx.gov.

Where is Texas City Utility Billing located?

Texas City Water Billing is listed at 2000 Texas Ave., Texas City, TX 77590.

How do I pay my Texas City water bill online?

Use the official Texas City Pay Utility Bill Online page or the City of Texas City TX InvoiceCloud portal. One Time Pay is available without registration.

Can I pay my Texas City water bill by phone?

Yes. InvoiceCloud says customers can make a payment by phone or check an account balance 24/7 with automated phone service at 844-793-0466.

What are Texas City InvoiceCloud fees?

The City payment page lists a $2.95 convenience fee. InvoiceCloud lists $0.95 for eCheck transactions and $2.95 for credit card transactions.

What should I do if I pay on my disconnect date?

After paying online on your disconnect date, call Utility Billing during normal business hours at 409-643-5923 with your confirmation number to help ensure service continuity.

What is the Texas City residential water deposit?

Texas City lists a $150 deposit for residential accounts, payable when opening the account.

What documents do renters need to start Texas City water service?

Renters need a contract for service, signed lease or written owner/renter agreement, current driver license and $150 deposit. Expired licenses are not accepted.

What documents do owners need to start Texas City water service?

Owners need a contract for service, proof of ownership such as HUD-1, Closing Disclosure or Galveston CAD printout, current driver license and $150 deposit.

Who do I call for a water main break or sewer backup?

Call the Texas City Utilities Office at 409-359-5505. After hours, weekends or holidays, call 409-682-6846.

What is the Texas City disconnect service charge?

Texas City lists a $25 service charge for disconnection or being on the disconnect list.

What is the Texas City late penalty?

The rate page says a 10% penalty on the current bill is added the day after the due date stated on the bill.

What is the Texas City NSF fee?

The City lists a $25 returned check/bank draft service charge per NSF check or bank draft.

Does Texas City offer EyeOnWater?

Yes. Texas City links EyeOnWater, which lets supported water utility accounts view water usage and receive possible leak alerts.

Final takeaway

Best Way to Handle a Texas City Water Department Task

Use this route: Bill/account/payment → 409-643-5923 or InvoiceCloud. Phone payment → 844-793-0466. Start service → official residential/commercial forms + ID + lease/ownership proof + deposit. Disconnect date payment → pay, then call Billing with confirmation number. Water main break/sewer backup → 409-359-5505, or 409-682-6846 after hours/weekends/holidays. Leak adjustment → high bill + form + repair receipts to waterbilling@texascitytx.gov.

The fastest way to avoid extra fees is to separate billing tasks from field problems. Utility Billing handles payments, deposits, transfers, disconnects, leak adjustments and account questions. Utilities handles water main breaks, leaks, slow sewer drains and sewer backups.

Editorial note: This independent guide summarizes official City of Texas City Utility Billing, Utilities, InvoiceCloud, water/sewer rate, disconnection, EyeOnWater, leak-adjustment and water-quality resources for easier public use. Phone numbers, payment fees, rates, deposits, late penalties, reconnection rules, forms and emergency procedures can change. Confirm final details directly on official texascitytx.gov and invoicecloud.com pages before paying, starting service, closing service, requesting leak adjustment, reporting a leak or disputing a bill.

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